Now if this is the case, surely there is a possibility to make a claim of fraud and damages.
Did you pre-order two Neptunes?
Were there any conditions on what they could do with your money in the meantime?
Did they deliver two Neptunes?
Do the Neptunes perform broadly as promised, in terms of hashing power and electrical usage?
If so, where is the fraud?
What I find stinky suspicious and almost blatantly obvious as fraud is how having paid for these machines in December to early January, that the timing of delivery just HAPPENS to be when it becomes practically unfeasible to make any return on your investment.
I think you'll find it has been unfeasible to make a positive ROI on your investment for a while now.
My claim is that these two providers took all the money to develop mining machines for clients but instead built a server farm of their own to mine all the coins until they were at a profit level that makes it unaffordable. At this point, they begin pushing the mining machines back out to order.
KNC server farm was built with their older Jupiter machines, not Neptunes.