MinerSource.net and Black Arrow products - CUSTOMER SERVICE WARNING!

[brioche]

I don't think I'll be able to file a small claim as I can't really afford the court fee's and I wouldn't be able to travel to the local courts in Colorado. I am going to see if there are any class action lawsuits underway that I could join in.

[Qeu]

Same here, waiting on a cheque Dan Murtha promised to sent on 22th of July, asked for an update after 3 weeks (now 2 weeks ago), and they will not even respond anymore besides the automated "your request has been received". Disgusting, this minersource company. Guess there's nothing left but filing at the FTC an their local attorney's office.

[Gezellig4Geld]

Same here.  Waiting for my pre-order since April 15 and no updates or answers to my email inquiries from Minersource.  I will also see about the legal options in terms of a small claims court.  In addition I recommend people who are dissatisfied file claims and leave reviews at the BBB.  here is the direct link to Minersource which already has a "C" rating on the Denver, CO BBB website:

https://www.bbb.org/consumer-complaints/file-a-complaint/find-business/name/Miner+Hosting+LLC/80207/

[brioche]

Okay Cool, I also sent a complaint. Starting to feel a bit better about this whole mess.

I think what irks me the most is that despite all the trouble with BA and the late shipping, Minersource has kept selling other newer and faster gear to people. I'm stuck in limbo without any cash or mining power, and all the while these guys are raking in the dough. 

[Bicknellski]

I have had zero issues with Minersource during this Black Arrow fiasco and they are nothing but trying to help find a solution, I am a part of the group buy with Marto and minersource.

Too bad that is not the case for some in that gb with Marto. Problems seem to be growing and growing. As is the usual pattern. More than a few people get screwed over. Then a spate of people come to the forums and defend Technobit yet there are still outstanding issues with refunds going back nearly a year as well as some dirty deals with AMT that still need to be check out. Caveat emptor on all three. Do not buy from any of them you could be become the next person with a Customers Service complaint that goes on unresolved.

There are plenty of other options out there. Steer clear of these people.

[Dallas5]

Same here.  Waiting for my pre-order since April 15 and no updates or answers to my email inquiries from Minersource.  I will also see about the legal options in terms of a small claims court.  In addition I recommend people who are dissatisfied file claims and leave reviews at the BBB.  here is the direct link to Minersource which already has a "C" rating on the Denver, CO BBB website:

https://www.bbb.org/consumer-complaints/file-a-complaint/find-business/name/Miner+Hosting+LLC/80207/

Great! Everyone file a complaint until they send the refunds.

[chadtn]

I've requested a refund for an order placed in November 2013 that has yet to ship.  I've given them a ten business day deadline before I begin the process of filing a small claims suit.  Has anyone compiled a list of pertinent Minersource information that they would be willing to share?  I'm looking for names, address, and contact information mostly.

Thanks!

Chad

[heslo]

I've requested a refund for an order placed in November 2013 that has yet to be ship.  I've given them a ten business day deadline before I begin the process of filing a small claims suit.  Has anyone compiled a list of pertinent Minersource information that they would be willing to share?  I'm looking for names, address, and contact information mostly.

Thanks!

Chad

I'd also like the same details. Possibly a group action against them?

[chadtn]

I just noticed one of the above posts mentioning a check being mailed to cover refunds.  I also was promised a check for a different order at about that same time.  I bought 51 of the used Bitfury boards from them.  I opened up five of the boards and all had components missing or damaged.  All three controllers they sent had obvious burned traces with wires soldered on to bypass the damage.  All three controllers smoked up almost instantly when I applied power, making my entire order useless.  It was also missing all of the stand offs that were promised in the item description.  I paid over 5.7 BTC for the order and was able to get a refund of 4.3 BTC.  Due to BTC price fluctuations that left me out about $30-$50 over what I paid, plus the $120 in shipping I spent sending the package back insured.

They are denying my Prospero refund, which was ordered/paid in early November.  I've given up receiving that order and have been asking for a refund for a while now.  From the looks of things it sounds like I will have to file a small claims suit.  I would really appreciate it if anyone that has already filed could share the company/owner information with me.  I want to have the paper work ready to file by the time the ten business day deadline I sent expires.

Thanks!

Chad

[Dallas5]

Did anyone got any email communications from Minersource recently, any updates? I would like to get my money back $800 is not something I can easily forget.

Minersource please continue sending refunds in $, Euro's, BTC. Do the right thing and don't steal are money!!

[heslo]

Did anyone got any email communications from Minersource recently, any updates? I would like to get my money back $800 is not something I can easily forget.

Minersource please continue sending refunds in $, Euro's, BTC. Do the right thing and don't steal are money!!

I'm thinking they're going down the gurgler

[Dallas5]

Hopefully some legal entity will take care of refunding customers their money. At this point I feel being robbed of my $800,- 

[Williwaw]

Did anyone got any email communications from Minersource recently, any updates? I would like to get my money back $800 is not something I can easily forget.

Minersource please continue sending refunds in $, Euro's, BTC. Do the right thing and don't steal are money!!

I filed a complaint with the BBB and FTC.  Shortly after I filed the complaint I received tracking numbers for shipment of my two X1's.  No compensation was made for gross late arrival as minersource advertised.   I emailed them asking for the advertised compensation and never received a reply.   This has been a complete scam.  It's obvious that someone is holding the miners for the ROI as they were shipped to me days after filing a complaint.  That's far too coincidental in my opinion and should be considered criminal.  Search around, you'll find shipment only happens when official or legal actions are taken.

[brioche]

Well I got my official letter from BBB today so now I guess I gotta wait for them to ship my expensive "paper weights," rather than doing the right thing and issuing me a refund :p

[Diffusion]

I tried following up on my order again today (from Nov 2013) for an X1 and after they first said that they couldn't locate my order, then saying they couldn't locate my payment, they now say the previous owner ran off with the money and that I am SOL and take it up with their lawyer. They have yet to send any contact info for said lawyer.
I created a complaint with the BBB and will start one with small claims shortly.

[Dallas5]

I tried following up on my order again today (from Nov 2013) for an X1 and after they first said that they couldn't locate my order, then saying they couldn't locate my payment, they now say the previous owner ran off with the money and that I am SOL and take it up with their lawyer. They have yet to send any contact info for said lawyer.
I created a complaint with the BBB and will start one with small claims shortly.

If that's the case then the previous owners should be tracked, jailed and the money returned to the customers.

Are you talking about Minersource or Blackarrow?

What's SOL?


Let's us know the progress, if you have their lawyers info please forward it.

[Diffusion]

If that's the case then the previous owners should be tracked, jailed and the money returned to the customers.

Are you talking about Minersource or Blackarrow?

What's SOL?


Let's us know the progress, if you have their lawyers info please forward it.

I am talking about Minersource, SOL = Shit outta luck.

Dan Murtha (co founder) emailed me back when I requested his lawyer info:

No problem, I will have that for you by tomorrow. Also, I would like to point out we didn't buy the company, we bought the domain name. The previous company still exists as far as I know. The lawyers will get you more details about the previous owner/LLC.

Sounds like they are trying to weasel out of likely more then just my order.
I would also like to point out on their website, long after they claim to have "just bought the domain" my order is there and showing as paid.

[Gleb Gamow]

If that's the case then the previous owners should be tracked, jailed and the money returned to the customers.

Are you talking about Minersource or Blackarrow?

What's SOL?


Let's us know the progress, if you have their lawyers info please forward it.

I am talking about Minersource, SOL = Shit outta luck.

Dan Murtha (co founder) emailed me back when I requested his lawyer info:

No problem, I will have that for you by tomorrow. Also, I would like to point out we didn't buy the company, we bought the domain name. The previous company still exists as far as I know. The lawyers will get you more details about the previous owner/LLC.

Sounds like they are trying to weasel out of likely more then just my order.
I would also like to point out on their website, long after they claim to have "just bought the domain" my order is there and showing as paid.

Dan Murtha is Matt Carson's partner from the get-go. Matt Carson is still around, and together they'll pulling another fast one. The entire outfit is no longer to be trusted.

[brioche]

So I went out to check the mail after lunch and guess what I found on the doorstop. Big box containing my 3 now useless expensive paper weights. Been asking for a Refund since early May, I am so ticked off.

[ruggedman_dan]

So I went out to check the mail after lunch and guess what I found on the doorstop. Big box containing my 3 now useless expensive paper weights. Been asking for a Refund since early May, I am so ticked off.

This reeks of BFL. Seems like Minersource is mining the shit out of everyone's equipment, cleaning it up then shipping.

Jeez. This is just ridiculous.