Hey, I made an arrangement via email with you to get a $100 card and have it sent by email. You responded with a quote and told me to make payment within 10mins, I managed it within 5. That was almost 20hrs ago and you havn't responded since. I gave you my bitcoins and you havn't responded with the Visa number, confirmation that you got my mailing address, or confirmation that you got my bitcoins.
I understand that my request went through a bit more of a 'manual' process than your other stuff so there could be a slow down and I'm hoping that's all this is, but I am starting to worry abit.
A public forum is not the place to handle inquiries on an individual order. Doing this delays our ability to assist you as it requires us to make multiple responses. We must answer the forum post, answer your e-mails and answer inquiries related to your forum post. After we are done doing these items we can then work on your particular issue.
Our business hours are between 9am-5pm 7 days a week. We sometimes answer outside these hours if we are working early/late but, this can not be guaranteed. The website states that 24-48 hours are needed for a reply. We usually answer in under 16 hours.
Please contact us at the appropriate address listed on the website, in this thread, and the address that we have responded to your previous e-mails by(firstname.lastname@example.org
). We also have a contact us form on the website which you could type your inquiries into. This form also allows for encrypted communication.
We will answer the status of your order here. We assume that to be correct since this is where your contact was first noticed. This will also allow other customers to see how the situation is being handled.Mon, May 16, 2011 at 8:52 PM
(Outside Business Hours)
You contacted us stating you wanted more information about our products and find *Some site operator* (name not mentioned but you are welcome to disclose) unreliable. You also requested a quote for shipping to Canada.Wed, May 18, 2011 at 7:54 AM
We responded to your inquiry. Stating shipping would cost $1 to Canada plus an additional $1 if you wanted tracking.Wed, May 18, 2011 at 11:19 AM
You asked us if we could reserve you a card outside of our automated system because we frequently sell out.Wed, May 18, 2011 at 4:25 PM
We responded that we would reserve you a card after we were contacted and payment made.Thu, May 19, 2011 at 10:12 AM
We were asked to reserve a card for Friday evening. You were concerned about declining Bitcoin prices and asked if there was a way to prevent that fluctuation from affecting your purchasing ability.Thu, May 19, 2011 at 2:07 PM
You stated that you were ready to purchase a card now.Thu, May 19, 2011 at 2:27 PM
We quoted you a price with shipping and Notified you the card will not ship until Monday.Thu, May 19, 2011 at 2:33 PM
You responded with your shipping address and stated payment was sent. You also asked us to supply card information before the card was mailed.Thu, May 19, 2011 at 9:55 PM
Your last e-mail stating "Uhm, it's been like 7hrs... Can I at least get confirmation that funds
were recieved?"Thu, May 20, 2011 at 11:30 AM
We confirm that your funds have been received and will mail the card out Monday as agreed. We will also email you the card information before shipping as requested.
If you are unhappy with the way we are handling the situation please contact us and we will cancel your order and issue a prompt refund. We also request that you use our automated system in the future. This will allow you to get your card instantly.