Hello, please do not post tickets here. It is not the appropriate place and it is not checked immediately like standard support ticketing.
I've replied you some hours ago, we are still investigating your issue and have not forgot your problem
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I understand your concern with posting tickets here but I was concerned with the legitimacy of your site.
No response in 48 hours for missing coins will make one nervous.
A simple email bot with an assigned ticket number would have gone a long way to alleviate my concerns.
I will say publicly that my problem has been resolved. Thank you