Problem with "Add funds" in Mt gox using Liberty Reserve

[thesebastian]

Hi,

yesterday i added dollars (1st time i do it) to my MtGox account (using liberty reserve)....but i didn't receive the money yet..

Is this normal? Or i just lost my money? I tried also to send an e-mail to mtgox but no response yet.
I'm worried because...after the transaction the page said "You will receive your funds in a while" or something like that.

Is there a way to fix this? A "support" contact or something?

thanks and Regards,
Sebastian.

[MagicalTux]

Hi,

yesterday i added dollars (1st time i do it) to my MtGox account (using liberty reserve)....but i didn't receive the money yet..

Is this normal? Or i just lost my money? I tried also to send an e-mail to mtgox but no response yet.
I'm worried because...after the transaction the page said "You will receive your funds in a while" or something like that.

Is there a way to fix this? A "support" contact or something?

thanks and Regards,
Sebastian.

Hi,

Please email info@mtgox.com with the transaction details (including batch number).


Thanks,

[thesebastian]

thanks for your help.

I already sent an e-mail to that address. I will stay waiting for a response.

[MagicalTux]

thanks for your help.

I already sent an e-mail to that address. I will stay waiting for a response.

Hi,

We are having a lot of issues with LibertyReserve, mainly due - I guess - to the way it's implemented. I'm going to move the LR implementation to something better that will correctly track transactions too...


Mark

[thesebastian]

Oh I see, so it's a general problem.

One question, this implementation will fix only future transactions or the previous transactions (like my missing LR to MTGox transaction) will be fixed too?

[thesebastian]

Finally, I just received the funds in MtGox!

Thanks for everything.