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Author Topic: Questions about BFL Single - Warranty/Guarantee/Returns Policy for UK Customers?  (Read 1308 times)
norulezapply
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March 26, 2012, 10:33:57 PM
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Hi all.

Does anyone know if the BFL Single comes with any warranty/guarantee or if there's a returns policy at all? Also how long it is if any?
Also does anyone know how long it takes them to ship a BFL Single to the UK?

Couldn't find any info about this on their website, so I'm not even sure if I should trust them if they say they have a warranty when they could disappear at any time.

Thanks

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bitcool
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March 26, 2012, 10:38:15 PM
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Is BFL a UK company? US? or Chinese?
norulezapply
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March 26, 2012, 10:38:54 PM
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Is BFL a UK company? US? or Chinese?

It says their address is in the US

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March 26, 2012, 10:54:58 PM
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I've never been a customer of them, but I'd expect there at least should be some kind of guarantee, i.e. no DOA.

For new electronics, 14~30 day return/refund, 1 year warranty are kind of "standard".
norulezapply
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March 26, 2012, 10:55:58 PM
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I've never been a customer of them, but I'd expect there at least should be some kind of guarantee, i.e. no DOA.

For new electronics, 14~30 day return/refund, 1 year warranty are kind of "standard".


Yes, I thought so too. But I can't see anything of that on their website. I sent them an email but they haven't got back to me.

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March 27, 2012, 12:11:46 AM
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I believe the word was that the singles come with only a 6 month warranty.

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RoloTonyBrownTown
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March 27, 2012, 12:39:56 AM
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Correct, 6 months warranty.   100% more than the other FPGA offerings, but not quite as long as your GPU's unfortunately.   There's less that can fail though, so that's good Smiley

norulezapply
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March 27, 2012, 09:05:50 PM
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Correct, 6 months warranty.   100% more than the other FPGA offerings, but not quite as long as your GPU's unfortunately.   There's less that can fail though, so that's good Smiley

Thanks, that's true.

But the longer the warranty, the better!

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March 28, 2012, 05:06:45 AM
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Correct, 6 months warranty.   100% more than the other FPGA offerings, but not quite as long as your GPU's unfortunately.   There's less that can fail though, so that's good Smiley

Ztex has a 2-year warranty.

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March 28, 2012, 07:31:02 AM
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Does that 2 year warranty from Ztex apply to USA purchases though??? I would think it would.I read the warranty info on thier site but it never said it outright.

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