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AlexMass
Newbie
 Offline
Activity: 16
Merit: 0
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September 02, 2014, 09:40:40 PM |
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I got an answer from them, I wanted to transfer money to a company, however got this answer:
Dear Sir,
thank you for your mail.
In reference to your message I inform that you should register your name and last name.
After ordering repurchase of money you will receive transfer within 30 working days.
I hope that provided information will be helpful.
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bernard75
Legendary
Offline
Activity: 1316
Merit: 1003
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September 02, 2014, 10:09:44 PM |
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After ordering repurchase of money you will receive transfer within 30 working days. Is this a typo or a joke? |
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hgerson
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September 03, 2014, 12:50:43 AM |
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I got an answer from them, I wanted to transfer money to a company, however got this answer:
Dear Sir,
thank you for your mail.
In reference to your message I inform that you should register your name and last name.
After ordering repurchase of money you will receive transfer within 30 working days.
I hope that provided information will be helpful.
It seems the better option is to buy a bzwbk card and ask to transfer to that IBAN. You gave them scanned docs? Real or bogus info? |
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jrk87
Newbie
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Activity: 6
Merit: 0
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September 03, 2014, 01:29:27 PM |
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That's not true. as wrote on email you can request refund with postal order |
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bernard75
Legendary
Offline
Activity: 1316
Merit: 1003
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September 03, 2014, 02:16:40 PM |
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That's not true. as wrote on email you can request refund with postal order Oops, yeah i missed that. |
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sionsandman
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September 03, 2014, 03:03:31 PM |
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You gave them scanned docs?
Real or bogus info?
Only the same exact bogus info I gave when registering the card. I added the IBAN of the BZ card while I was on the phone with them and I wouldn't hang up until they didn't confirm that they were seeing the IBAN to make the transfer. They confirmed they received it and that they would make the transfer. |
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AlexMass
Newbie
Offline
Activity: 16
Merit: 0
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September 03, 2014, 03:32:26 PM |
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GOT A NEW EMAIL!!!
Dear Sir,
thank you for your mail.
In reference to your message I inform that the only possible way to remove authorization blockade is visit in mBank branch.
Due to security reasons it is no longer possible to order money repurchase from blocked card.
I am sorry for inconvenience.
Now they write that it is not possible anymore to transfer money to account. You have to go to Poland.
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jrk87
Newbie
Offline
Activity: 6
Merit: 0
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September 03, 2014, 03:39:05 PM |
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Got the same email...
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AlexMass
Newbie
Offline
Activity: 16
Merit: 0
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September 03, 2014, 04:48:52 PM |
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So, only 1 member got money back?
Are you sure, that you got money back? Already on your new card?
any ideas? Anybody tried to send there a letter? complain, real paper complain to ask them to write you a good answer why is your card blocked and who will pay for airtickets and for hotel if you go to Poland.
It seems like only if you have more than 500-1000 eur on your card - you go to Poland.
If less... so nothing? It costs 200-300 euro for European to go to Poland. tickets, hotel. This way Mbank is stealing money.
IMHO, we need to send not email, only real complain letters could help. They have to answer why they block your card and why you have to go to Poland.
They have to answer on each letter.
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sionsandman
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September 03, 2014, 05:24:51 PM |
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I got my money transfered to a BZ card/IBAN. Confirmed! I withdraw 150 EUR (max) yesterday and today. Two words for you! Spam and spam  Phone and email! Do you already have the BZ card in hand to make the transfer? Use the mbank portal to upload your BZ card IBAN and call them on the phone. Say that you sent a ton of emails (if you did!) that you obviously won't go to Poland just because of this. Ask to speak with the supervisor. Never hang up until you have a satisfying answer. Be extremely annoying. And spam spam spam. Mbank, Commerzbank, regulators in Poland, Germany and EU. Always forward the emails (delete any info that doesn't favor your cause) to everybody when you receive a reply from someone. |
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AlexMass
Newbie
Offline
Activity: 16
Merit: 0
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September 03, 2014, 05:49:37 PM |
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ok.
No I have not yet this card. 5-7 days and will receive it.
Ok. I try to do that. spam spam spam, really do not want to go there....
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bernard75
Legendary
Offline
Activity: 1316
Merit: 1003
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September 04, 2014, 07:06:20 AM |
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I got my money transfered to a BZ card/IBAN. Confirmed! Confirmed by mBank or do you have it on your BZ card already? |
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sionsandman
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September 04, 2014, 09:15:28 AM |
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I got my money transfered to a BZ card/IBAN. Confirmed! Confirmed by mBank or do you have it on your BZ card already? I already withdraw the money from the BZ card. It's all the confirmation I need |
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bernard75
Legendary
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Activity: 1316
Merit: 1003
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September 04, 2014, 09:17:33 AM |
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Congrats.
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conspirosphere.tk
Legendary
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Activity: 2352
Merit: 1064
Bitcoin is antisemitic
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September 04, 2014, 04:41:38 PM |
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Wait: they just changed their rules again!  Yesterday I asked them to send my credit in a blocked card to a Polish IBAN, and this is their answer: In reference to your message I inform that the only possible way to remove authorization blockade is visit in mBank branch.
Due to security reasons it is no longer possible to order money repurchase from blocked card.
I am sorry for inconvenience. |
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peteroff
Newbie
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Activity: 4
Merit: 0
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September 04, 2014, 07:49:38 PM |
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what email address are you guys using to contact mbank ?
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AlexMass
Newbie
Offline
Activity: 16
Merit: 0
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September 04, 2014, 09:42:43 PM |
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anybody here from Poland? Anybody was in their bank?
I tried to find information about our problem on polish side, but nothing!!
only 1-2 posts about that and it is all. Seems like they block cards from other zone, may be by IP or ATM... or if you get transfer from other zone, not Poland - you get block.
they change their rules every day... 2 days ago they offer wire transfer and post withdraw, now only branch. what happen tomorrow?
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hgerson
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September 05, 2014, 12:51:52 AM |
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Also transferred everything to BZ.
Thx for the tips guys.
Do you also did it by phone? Email? What email? Where do you add the BZ card IBAN?
I added the IBAN of the BZ card while I was on the phone with them and I wouldn't hang up until they didn't confirm that they were seeing the IBAN to make the transfer.
They confirmed they received it and that they would make the transfer.
You gave the IBAN by phone? Where do you add the BZ card IBAN? anybody here from Poland? Anybody was in their bank?
I tried to find information about our problem on polish side, but nothing!!
Some polish help would be great. If someone lives near a branch please provide some help! |
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jackie.k9
Newbie
Offline
Activity: 8
Merit: 0
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September 06, 2014, 09:10:18 AM |
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This is mass block, it happened regardless of where You used Your card or Your balance, or Your limits or anything for that matter. Polish users did get blocked too without any reason.
I've wrote to Polish friend. It happened the same with him. And he gets same shitty answers from them, he's in UK and do not have possibility to go to branch, he even proposed mailing scanned docs - got ignored.
I've asked them if card will expire and to this time i will specify return IBAN will they send money there (it's stated in their TOS that after expiration funds are returned to specified account) for now they're ignoring my question for 2 days. And even if they answer in positive manner i still think that this money will never reach me, even after 2 years. As Banksters are just common thieves.
It's funny. We all know that prepaids like to be used in shady way, but most of use used it only for some small payments, did not exceed any limits and truth to be told - if You used card for almost a year it's hard to say that You used it in any fraudulent way, because it would get blocked in first month. It looks like it's just calculated action by mBank.
I give a week for trying to clear this situation up. I have 4 cards and almost 600$ usd on them and i will definitely not go to Poland to get it back (costs are much bigger). If after week nothing happens i'll already asked my Polish friend for some pointers to which financial portals/blogers/reviewers write. I will post that here to, then we can start spamming, even if fund will be not returned they will at least suffer a little. From what i heard it's one of the worst banking institution in EU.
Of course You can get a lawyer in Warsaw, but costs will probably still exceed amounts on cards.
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