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Author Topic: sent BTC to Ruxum wallet.. Ruxum wallet does not cooperate [resolved]  (Read 1370 times)
donatello
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April 12, 2012, 02:49:43 AM
Last edit: April 17, 2012, 03:42:00 AM by donatello
 #1

I didn't realize Ruxum had kind of bit the dust and sent BTC there.  My wallet account hasn't been credited long after the transaction went through on the block chain.  I don't know if there's just some problem with crediting my account or if they're totally not operational anymore or what.  The support link on their page appears to be kaput: http://help.ruxum.com/system/site_not_found

Any suggestions?  Anyone know how to get in contact with them?  Have any idea what's going on?  Thanks.
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Stephen Gornick
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April 12, 2012, 04:39:05 AM
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Any suggestions?  Anyone know how to get in contact with them?  Have any idea what's going on?  Thanks.

The last forum activity was in August apparently:
 - http://bitcointalk.org/index.php?action=profile;u=27129

 - http://techcrunch.com/2011/07/18/ruxum-wall-street-level-security-comes-to-bitcoin-with-new-exchange/

Or via LinkedIn:
 - http://cn.linkedin.com/in/chadpank

Unichange.me

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donatello
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April 12, 2012, 04:50:27 AM
Last edit: April 17, 2012, 03:43:07 AM by donatello
 #3

Thanks.  Nice to at least have an IRL identity responsible for the site.  I'm gonna bug you about it forever if I don't get my BTC, Chad.  Cool  

I eventually found an email address on their site, hopefully they get back to me and it gets resolved.

EDIT 4/16:  This was actually resolved a few days ago.  They credited my wallet with my BTC and I was able to withdraw it.  Cheers.
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