BF Labs Haven't respond yet.

[lightlord]

I have placed an order for one of these butter fly units. And I had got an email about a week ago stating that
there was some problem with the bank amount, and it ended up $30 less on there end. He said he would
respond the very next day. Its been over 1 week. And I made several follow up emails and still haven't got any response.

The below which is 8 days ago. I asked also about ordering 2 more of these units. But he said to let
me email you first. So I waited for a confirmation about this. Before I placed another.
But I never got any confirmation.

And I haven't even gotten a shipping confirmation.


Email

Date: Wednesday, April 4, 2012 (Received: 10:47:52 AM)

Yes, David. You order to the same address as before.
Even though you sent $640 we received only $602.76 and we are researching to
see why so much was extracted from the payment. So let me email you tomorrow,
when I have heard from the bank. --Sonny

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Follow up
Date: Wednesday, April 4, 2012 (Sent: 4:48:54 PM)

Okay I will do the ordering tomorrow then. Until then I wait into your bank gets back to you.

Best regards
David
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Second follow up
Date: Thursday, April 5, 2012 6:51:57 PM

Haven't yet got another email, But I want to buy two more actually. Which totals three.
Once I get confirmation, then I will send the amount for two more.

Best regards
David
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Third follow up
Date: Tuesday, April 10, 2012 3:19:48 PM

* So let me email you tomorrow, when I have heard from the bank. --Sonn*

Its been over 6 days. You haven't emailed me yet. And I haven't got the confirmation through yet to do the ordering.
I want to buy 2 more, but you said let me email you tomorrow once I heard from bank.
I am still waiting on the bank confirmation.

I know you have 100 orders, and its quite hard dealing with that many.
But by now 6 days I should of gotten a response?

Best regards
David
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So far no response. And its been 8 days  
Suggestions on what I should do?

[1714138757]

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[lightlord]

Finally a response even though they said one day. I went ahead and ordered 3 more.
Even though custom service isn't the best I seen a lot of people with these, pictures, etc.
And I guess I can add more/update this in 4-6 weeks once I get this.


Date: Thursday, April 12, 2012 1:41:49 PM

Hi David,

We have been off shipping product. Sorry to be so long getting back to you. The bank was slow getting back to me. They were in error and its all straightened out now. Your payment has been noted and your BitForce SHA256 Single is secure. Your date of purchase is 03/23/2012. I will keep you informed as to the expected delivery date of your order.

If you still want to order more you can use the same routing information. Let me know if you need me to send it again.

Sincerely,

Jody D.
Customer Service
BF Labs, Inc.

[DILLIGAF]

Finally a response even though they said one day. I went ahead and ordered 3 more.
Even though custom service isn't the best I seen a lot of people with these, pictures, etc.
And I guess I can add more/update this in 4-6 weeks once I get this.

If you are going to update perhaps you could post in this thread so all these things stay in one place for people to keep track of the delivery times.

https://bitcointalk.org/index.php?topic=67887.0