BITMAIN has horrible customer service

[Collider]

Bitmain is one of the best manufacturers out there, if not the best.

Their product is always priced very competetively which allows you to acheive ROI according to their very best predictions (which have been accurate until now).

If the price on the invoice is correct (aka amount in $ at the time of purchase), then that is accurate and complaining is useless.

If it isn´t, print your order page and calculate the $ amount yourself, hand it in at customs and pay the correct amount according to that.


I quite frankly don´t see your problem. Their description has been both accurate and unproblematic for me.

Don´t blame a Chinese company for your country´s specific regulations.

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[Stargazer]

I like Bitmain, they make very reliable units. Never really had to deal with their CS, but the hardware is great, especially compared to what others are making.

[Rabinovitch]

What should they write?  Chocolate Chip Cookies?

This has been discussed at length on the forum.  Bitmain is doing what they are required to.  Please stop blaming them for the shitty import rules of your godforsaken Country.

Computer hardware. Server. Home theater PC. Calculations accelerator. Anything else, not Bitcoin miner, Cryptographical equipment or something like this...

[Rabinovitch]

I like Bitmain, they make very reliable units. Never really had to deal with their CS, but ...

But the firmware on your S2s (if you have some) contains not up-to-date cgminer, and Bitmain only promises to correct it and provide new FW over 2 monthes already. It could not take 2 monthes!.. They just doesn't care.

[rograz]

What should they write?  Chocolate Chip Cookies?

This has been discussed at length on the forum.  Bitmain is doing what they are required to.  Please stop blaming them for the shitty import rules of your godforsaken Country.

One order I got was labeled as "PC GAME" and got slapped with another 10% import duty due to their sloppiness, also had problems due to them not stating a shipping cost and inaccurate weight. The problem with writing "Bitcoin miner" is that it's not a recognized customs category for goods and 99% of customs worker wont know in what category to put it (hence delays and complications)

Meanwhile labeling a shipment of chocolate chip cookies as chocolate chip cookies is not by the customs standards either, but then 99%+ of all customs workers can figure out what category it belongs to.

[BitcoinObmen]

I like Bitmain, they make very reliable units. Never really had to deal with their CS

I've bought S2 miner from them and after a couple months it stopped to work.
I didn't overclocked the miner.
 I asked their customer support about what to do. There was no response..

So, I'm agree with the TC: their CS  is horrible.

And I'm not agree with Stargazer - their miners aren't reliable