Cloudbet Scam - This Could happen to ANY cloudbet player

[per415]

Here is the short version

I was locked out of my cloudbet account without explanation and cloudbet will not even reply to my emails. So they just scammed me out of my money!!!……...Below is full details
 

What Happened

I registered an account at cloudbet deposited a small amount of BTC and was able to deposit, withdraw and place bets (all this was small amounts). I then deposited a large amount of BTC total of 13 BTC which was my entire betting bank roll.

After this large deposit, I could not login to my cloudbet account and when I checked my email they had sent me an email saying "Your Cloudbet account has been frozen pending investigation."


What I’ve done to try to resolve this

I’ve emailed cloudbet asking them what possible investigation could they want to do, and how can we resolve this issue. However Cloudbet will NOT reply to my emails (it has been 7+days).
 
I can not even login to cloudbet to withdraw my BTC, And they will not respond to my emails. So I have just been scammed my out of my money………


What I think happened

I seems like Cloudbet froze my account AUTOMATICALLY because it happened within a few minutes of my large deposit. And the email saying "Your Cloudbet account has been frozen pending investigation" was also sent at the same time.

I had no problem with a small amount, but as soon as I deposited a large amount they locked me out of my account and will not respond to my emails.


My guess is (and it’s only speculation), is that I must assume that

a.) they must have a system in place were if you deposit a large amount of BTC it automatically locks you out and steals your BTC  

b) they must have a system in place were it automatically locks X number of random accounts and steals the BTC in those accounts, and I just happen to be one of the unlucky ones to be picked.
  
c.) They could have a glitch in there system that locks people out of their accounts and are also having a very long waiting time to reply to customer emails. But cloudbet has not replied to my emails and it’s been 7+ days, So as more and more time goes on this would seem less and less likely.


Has anyone successfully deposited/withdrawn a large amount of BTC at cloudbet??? If that’s the case then maybe this could be a glitch and maybe they might return my deposit.



I’ll keep this post updated (that’s if cloudbet actually replies to my emails and/or does anything)




FOR THOSE THAT ARE INTERESTED BELOW IS THE FULL EMAIL THEY SENT ME

Thanks for contacting Cloudbet. Your message has been received and is being reviewed by our support staff.

Please check our Twitter account @cloudbet for information on any technical issues as we post updates on all known issues throughout the day.

We endeavor to respond to all support requests within 24 hours, but sometimes issues can take additional time to investigate.

To add additional comments, please reply to this email.

Leandro Rossi (Cloudbet)


Hi,

Your Cloudbet account has been frozen pending investigation.

We will be in touch again soon.

Best regards,
Leandro Rossi  

   

[Cloudbet]

Hi

This player's account is under investigation for abuse, in breach of our terms and conditions.

Regards,
Cloudbet

[per415]

Hi cloudbet/Leandro Rossi  as you probably already know I have not received an email yet about this issue, and have resorted to bitcointalk.org for communication, so naturally below are a few questions I have about this issue.

My account was only a few days old (before is was frozen for "investigation for abuse") with only 3 bets, my deposit method was obviously bitcoin (no credit cards etc..) and all the deposits into my cloudbet account has been confirmed on the blockchain. I fail to see what the issue could be.
Regardless please let me know what the issue is? and how we can fix it?

At the very least please let me know if your working to fix it? and also how long it will take to get back my BTC??  (I don't want to wait another week for a reply/resolution )


You have my account frozen for over a week, You have not emailed me once, yet in less than a day you replied to my post in bitcointalk, And I have had to create this post on the bitcointalk just to get your attention, so as you can guess I'm not happy.


I've read your terms including the part were it said "5.4.2. We reserve the right to close your account and to refund to you the Account Balance at our sole and absolute discretion and without any obligation to state a reason or give prior notice."   So according to your terms you do not have to give me a reason or refund my money (which is what you have done so far), however as you can guess I like most people would consider closing an account and taking the money a scam!


NOTE: I'm not interested in re-opening my account as I will not be betting at cloudbet again, I simply just want my money back!!!

Cloudbet/Leandro Rossi feel free to ask me any questions you might have, All I want is to be as helpful as possible to cloudbet so we can get the resolved in a timely manner.

I hope I'm wrong and that cloudbet is not a scam (I'm guessing most cloudbet players would as well),
because from what I can tell There are people on the forum that say good things about you, so based on that hopefully this is some sort of mix up or glitch in cloudbets system, if thats the case then my apologies for getting all angry, I just want this fixed in a timely manner so I can get my bitcoins refunded.

[eoakland]

I have made several deposits/withdrawals and have never had any issues with Cloudbet.   in fact, there customer service has always been stellar when i have contacted them.  sorry to read about your coins, hopefully this gets resolved.  did they ever mention what the cause (rather than general abuse/tos) of the investigation was ?  

did you have multiple accounts ? 

[SebastianJu]

did you have multiple accounts ? 

Or do you use an IP that might be used by others too? IP from university or similar.

[eoakland]

did you have multiple accounts ? 

Or do you use an IP that might be used by others too? IP from university or similar.

excellent point Sebastianju

[Cloudbet]

We apologise for the wait but our fraud team need time to conduct their investigation.

Once the investigation has been concluded, we will be communicating very transparently with the affected user.

Thank you for your patience and understanding.

Cloudbet

[campycoin]

We apologise for the wait but our fraud team need time to conduct their investigation.

Once the investigation has been concluded, we will be communicating very transparently with the affected user.

Thank you for your patience and understanding.

Cloudbet

I am an affiliate for Cloudbet and am awaiting this outcome and a reason why this happened. Cloudbet, please let us know because if OP did something wrong, then more power to you for investigating but if not, then this worries an affiliate who does not want to be responsible for sending users of my site to yours, just to find out you freeze accounts with no good reason.

Thanks

[per415]

did you have multiple accounts ?  

Or do you use an IP that might be used by others too? IP from university or similar.

I use the Free wifi in my shopping center were I work (on my lunch break of course).

But I've been gambling at other sportsbooks (both on the free wifi at work and also at home) for over 3 years with no problem so naturally I thought cloudbet would be the same, but this is my first time at cloudbet so they could be different to the other websites. But I don't think a shopping center is place were many people would place bets.

Thanks SebastianJu, I never thought free public wifi might be an issue I've been rattling my brain to try to figure it out and never thought about IP addresses, Maybe this could be the issue.

I have made several deposits/withdrawals and have never had any issues with Cloudbet.   in fact, there customer service has always been stellar when i have contacted them.  sorry to read about your coins, hopefully this gets resolved.  did they ever mention what the cause (rather than general abuse/tos) of the investigation was ?  

did you have multiple accounts ?  

Only one account and it was only about 3 days old when cloudbet froze it. The only email they sent me was the one I quoted in my original post (and also what they have posted here so far), So no they did not mention what the cause was. The terms I quoted in my original post, I found it myself and I posted it because I was scared of what it said because I have 13 BTC hanging in the balance. So to be clear cloudbet never threatened to keep my BTC or use this specific part of there terms against me (well at least so far they haven't), so I might have been a little bit ruff on cloudbet. I think from now on I'll keep my betting bank role in my wallet instead of the bookmaker.

We apologise for the wait but our fraud team need time to conduct their investigation.

Once the investigation has been concluded, we will be communicating very transparently with the affected user.

Thank you for your patience and understanding.

Cloudbet

thank you cloudbet for your reply, it has made me feel at ease.

[eoakland]

I frequently use cloudbet, great site.  i think sebass may be correct.  the ip conflict may have "aroused" suspicion of your account.  keep us posted.

[finlon]

Cloudbet is a great site, but having multiple accounts(if this is the case) should not entitle cloudbet to keep the entire funds of the user. The only abuse that can result from the multiple accounts is the use of points to get some rakeback, for which you have to gamble like 5-6 BTC to get 0.01-0.02 back. Once the 750 points are reached you get rakeback only once, and thats it. This is the reason users play through multiple accounts. If Cloudbet doesn't like it, they should simply return the funds and ban the user from playing further, and not seize the funds.

[caga]

Cloudbet is a great site, but having multiple accounts(if this is the case) should not entitle cloudbet to keep the entire funds of the user. The only abuse that can result from the multiple accounts is the use of points to get some rakeback, for which you have to gamble like 5-6 BTC to get 0.01-0.02 back. Once the 750 points are reached you get rakeback only once, and thats it. This is the reason users play through multiple accounts. If Cloudbet doesn't like it, they should simply return the funds and ban the user from playing further, and not seize the funds.

I had a similar issue once . I wasn't aware I can't create duplicate accounts. I had forgotten details to my original account, and created a new one. I created a new one and played without any issues. I took a break for a week, and next time I logged in it was fine, but as soon as I deposited around 0.5 Bitcoins to the site , and tried logging in the next day , I couldn't.
It seemed they had banned my account and had taken my funds. I found a trick to log in, and was able to withdraw my funds. I still can't log in straight and have to do it to be able to log in and play.

[Fortify]

Seen one or two other cloudbet scam posts recently, seems like something suspicious is going on with that site. How many people have lost their accounts? Maybe smaller amounts and they never bothered to complain? There is nothing to indicate OP did anything wrong, but Cloudbet were very quick to freeze the account.

[eoakland]

We apologise for the wait but our fraud team need time to conduct their investigation.

Once the investigation has been concluded, we will be communicating very transparently with the affected user.

Thank you for your patience and understanding.

Cloudbet

Why would a dice site need a fraud team??? Unless you suspect this user was hacking the site you shouldn't have frozen his funds.

they offer a lot more gaming services than just dice.  sports wagering and live casino table games are also offered.

[per415]

cloudbet sent me an email today, Nothing important but I said I'll keep you all updated so here it is,

Leandro Rossi (Cloudbet)

Hi there,

Our fraud team is still conducting an investigation. We will be in touch once the investigation is concluded.

Best regards,
Leandro Rossi

[finlon]

cloudbet sent me an email today, Nothing important but I said I'll keep you all updated so here it is,

Leandro Rossi (Cloudbet)

Hi there,

Our fraud team is still conducting an investigation. We will be in touch once the investigation is concluded.

Best regards,
Leandro Rossi

Thanks for sharing this. I think, they should be faster on solving the issues. Its been 3 days now, and if you did something fradulent, and they suspected something, then it shouldn't take them 3 days to figure it out.

[firecasey]

CloudBet recently (on Oct 11 - the same day as the above incident); defrauded me of 10 BTC as well. This time it was due to a alleged server error, where the servers went down for 20 minutes...redirecting to an Error 540 cloudfare page. I was playing two hands of live blackjack (5 BTC each); and was unable to hit my hands. I therefore lost the hands, even after complaining to the live dealer supervisor which should be in the chat records.

https://bitcointalk.org/index.php?topic=333552.msg9180866#msg9180866

CloudBet has taken 10 BTC of mine and refuses to simply forfeit the hand. If they did, I would continue my play on their site. Until then - stay clear of CloudBet.

[johnwest]

cloudbet sent me an email today, Nothing important but I said I'll keep you all updated so here it is,

Leandro Rossi (Cloudbet)

Hi there,

Our fraud team is still conducting an investigation. We will be in touch once the investigation is concluded.

Best regards,
Leandro Rossi

How much more time they need to take for investigation. I don't think they are investing 100's of bets.

[Magicman420]

Large deposit large problems. Why in the world would you gamble that much? Cloudbet has always been ok to me, but I'm only speaking for myself.

[crazy-pilot]

We apologise for the wait but our fraud team need time to conduct their investigation.

Once the investigation has been concluded, we will be communicating very transparently with the affected user.

Thank you for your patience and understanding.

Cloudbet

I think this is a very vague explanation and does imply that the OP does in fact have funds at your site. It has been speculated that the OP has multiple accounts in order to get some kind of bonus. This may be cause to disallow the OP to retain any net winnings/bonus however is no reason as to why he should not have access to his own funds that he deposited.

If you suspect the account was hacked then a simply solution would be to have the OP sign a message with an address that sent BTC to his cloudbet deposit address and it would be clear that he is the owner of the account.