I can not get a refund from Getbitcoin.com They took my order and my money but did not fill the order. When I asked about it it took several days and then Tom said that they no longer take ACH orders from banks and that the money was refunded to Chase Quick pay. I can not get it back from Chase or Get Bitcoin. Anyone else having this issue?
They haven't dealt with ACH for a long time, as far as I know. When did this occur?
Get-Bitcoin should be able to give you a reference (Bank ABA, Account number and Date submitted) for the ACH transaction where the funds were returned. Chase should then be able to tell you where those funds are then.
