Coinbase transactions...?

[DiamondCardz]

When a merchant online uses Coinbase Merchant Tools, what happens if someone sends a transaction to that merchant (who receives it via Coinbase) but the address that Coinbase gives that person to send to changes before the transaction actually confirms? Because I was stuck in that unlucky situation and after about 20 minutes and the address on the pop-up window having changed twice, I checked the transaction and it had 2 confirmations...but there was nothing. Went back to the site and attempted to return to merchant and promptly found that the transaction hadn't been processed. So now I'm in a shitty situation.

Can someone please explain to me how the hell Coinbase handles this, and more importantly, what happened to my BTC?

[1715439093]

1715439093

[1715439093]

1715439093

[DiamondCardz]

Still haven't received any reciept and my money is still with Coinbase. Wtf?

[Brmaster]

bitpay's technical support is better, I always hear all sorts of complain about coinbase...

[apelike]

Still haven't received any reciept and my money is still with Coinbase. Wtf?

Any update with this?

[DiamondCardz]

Nothing. At all. Going to contact Coinbase support, this is ridiculous programming.

Edit: Just found this: https://support.coinbase.com/customer/portal/articles/1544747

Sigh. That's annoying that you have to scour through their support to find that out. Guess I need to contact the merchant now.