BTC-E Disputed Claims Group

[BTC-E CLAIMS]

https://cloud.githubusercontent.com/assets/12781348/8506640/51ec04de-2249-11e5-9e0c-a64c73b5ff6f.png

BTC-E Disputed Claims Group

We are an independent support group and community for BTC-E users who have had funds lost on the BTC-E exchange due to hackings, bugs or other reasons where the BTC-E claims department has either rejected the claim or ignored it and refused to reply.

We are here for users to listen to your side of the story and why you consider yourself to be entitled to a crediting of funds lost and also for you who refuse to accept sole liability in case of a dispute.

We estimate that between 1-5% of BTC-E users have been in a dispute with the BTC-E internal support and the numbers keep adding up. We accept and respect that BTC-E has a large number of happy users that have not been affected or had fund lost but affected users have a right to organize themselves, discuss their situation and compare similarities between claims together.

Furthermore, since the BTC-E business registration details are obfuscated there is currently no recourse in cases of dispute which further necessitates the establishing of this community.

If you have a disputed claim with BTC-E you can PM us if you want a private response. We will try to reply within 72 hours.

What is the amount currently in dispute?
Is the BTC-E internal support still replying to your correspondence?
What is your position and theirs?

You can add as much or as few details about your case as you like.

Welcome to the BTC-E Disputed Claims Support Group. We listen to your side of the story and try to assist you if possible.

Posting rules:

Acceptable: Please be concise, to the point and constructive.
Not acceptable: Bad language, intimidation

BTC-E Known Facts. Please correct if you find any incorrect information below

Owner: "Balthazar" (?)

Registration details:

Beneficiary: Mayzus Financial Services Ltd
Beneficiary Address: Bldg 3, of. 201, Chiswick Park, 566 Chiswick High Road, London, W4 5YA, UK

Date of registration:

Yearly revenue:

BTC-E Disputed Claims

Here are some links to previous claims and other relevant resources. Will try to update with more info as soon as possible.

http://bitcoinmagazine.com/1846/btc-e-attacked/
https://www.cryptocoinsnews.com/cryptocurrency-exchange-cryptsy-owner-paul-vernon-face-lawsuit/
https://www.reddit.com/r/Bitcoin/comments/1rf0bh/warning_btce_selectively_scamming/
https://www.reddit.com/r/Bitcoin/comments/1rfdbv/how_much_profit_does_btce_make/
https://litecointalk.org/index.php?topic=4544.0
http://silverlaw.com/blog/silver-law-group-files-lawsuits-against-cryptocurrency-exchanges-bitcoin-savings-trust-and-cryptsy/
http://silverlaw.com/securities-lawyers/2014/10/silver-law-group-files-lawsuits-against-cryptocurrency-exchanges-bitcoin-savings-trust-and-cryptsy/
http://bittrust.org/btc-e
https://bitcointalk.org/index.php?topic=83794.0#post_toc_37
https://bitcointalk.org/index.php?topic=576337

Resources:

We have launched a GitHub repository: https://github.com/btceclaims/btceclaims.github.io

BTC-E Front Page

https://cloud.githubusercontent.com/assets/12781348/8022666/20d9aa5c-0d0b-11e5-91d8-ecc24aab1faf.jpg

[1715471823]

1715471823

[1715471823]

1715471823

[birr]

I sent an international wire to btc-e.  They credited it to my account, but they froze withdrawals for a month.  I emailed them and they responded "Hello, please attach SWIFT document" for the wire.  I called my bank and they don't know what btc-e is talking about.  They were like, there is no such thing as the "SWIFT document."

Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire.  They already received it, as acknowledged by btc-e and verified by my bank.

So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number.

This is not a dispute yet.  Presumably I will be able to withdraw my funds, although I might have to wait.  I am posting because I would like feedback from others who have dealt with btc-e support.  The way that btc-e handles support tickets is strange.  Maybe it's just a poor command of English.  I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange..  Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted.

[newIndia]

I sent an international wire to btc-e.  They credited it to my account, but they froze withdrawals for a month.  I emailed them and they responded "Hello, please attach SWIFT document" for the wire.  I called my bank and they don't know what btc-e is talking about.  They were like, there is no such thing as the "SWIFT document."

Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire.  They already received it, as acknowledged by btc-e and verified by my bank.

So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number.

This is not a dispute yet.  Presumably I will be able to withdraw my funds, although I might have to wait.  I am posting because I would like feedback from others who have dealt with btc-e support.  The way that btc-e handles support tickets is strange.  Maybe it's just a poor command of English.  I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange..  Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted.

They are probably asking for your Bank's SWIFT code, which is required for international withdrawals...

http://en.wikipedia.org/wiki/ISO_9362

http://www.theswiftcodes.com/

[fonzie]

I sent an international wire to btc-e.  They credited it to my account, but they froze withdrawals for a month.  I emailed them and they responded "Hello, please attach SWIFT document" for the wire.  I called my bank and they don't know what btc-e is talking about.  They were like, there is no such thing as the "SWIFT document."

Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire.  They already received it, as acknowledged by btc-e and verified by my bank.

So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number.

This is not a dispute yet.  Presumably I will be able to withdraw my funds, although I might have to wait.  I am posting because I would like feedback from others who have dealt with btc-e support.  The way that btc-e handles support tickets is strange.  Maybe it's just a poor command of English.  I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange..  Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted.

If you don´t stop scamming we will freeze your account until the end of days.

cын coбaки

[BitCoinNutJob]

Self moderated topic is bs, please create a new non self moderated topic.  Also your account have 1 post, thats not a great sign.

[twang]

Hi, I also have problem with BTC-E.com. I wire transfer USD $4500 to BTC-E.com back in 1/5/2015, but the fund still is missing from my account. My bank has confirmed that the fund was deposited to the Mayzus Financial Service Limited. I open a ticket# UHV-108-63758 in BTC-E.com but  the customer service in BTC-E.com insisted that the fund was not received. How should I go from here to look for my money. My bank said that they could "trace" the money for me. What else should I do? Any suggestions and any experiences are appreciated. Thanks.

[BTC-E CLAIMS]

I sent an international wire to btc-e.  They credited it to my account, but they froze withdrawals for a month.  I emailed them and they responded "Hello, please attach SWIFT document" for the wire.  I called my bank and they don't know what btc-e is talking about.  They were like, there is no such thing as the "SWIFT document."

Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire.  They already received it, as acknowledged by btc-e and verified by my bank.

So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number.

This is not a dispute yet.  Presumably I will be able to withdraw my funds, although I might have to wait.  I am posting because I would like feedback from others who have dealt with btc-e support.  The way that btc-e handles support tickets is strange.  Maybe it's just a poor command of English.  I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange..  Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted.

Hi there Birr,

Sorry for late reply.  Have you been able to make a withdrawal yet?

Community Relations
BTC-E Disputed Claims Group

[BTC-E CLAIMS]

Hi, I also have problem with BTC-E.com. I wire transfer USD $4500 to BTC-E.com back in 1/5/2015, but the fund still is missing from my account. My bank has confirmed that the fund was deposited to the Mayzus Financial Service Limited. I open a ticket# UHV-108-63758 in BTC-E.com but  the customer service in BTC-E.com insisted that the fund was not received. How should I go from here to look for my money. My bank said that they could "trace" the money for me. What else should I do? Any suggestions and any experiences are appreciated. Thanks.

Hello Twang,

Has the claim been settled yet?

Community Relations
BTC-E Disputed Claims Group

[becool]

Self moderated topic is bs, please create a new non self moderated topic.  Also your account have 1 post, thats not a great sign.

But official topic of BTC-E self-moderated too.
https://bitcointalk.org/index.php?topic=433283.0
And they remove the unwanted messages to them.

I suffered from fraud chatmoderator BTC-E Balthazar.

This chatmoderator offends me in chat and in the official forum thread, and other topics in the forum.
Because of his fraud in Novacoin I lost money.

[BTC-E CLAIMS]

Self moderated topic is bs, please create a new non self moderated topic.  Also your account have 1 post, thats not a great sign.

But official topic of BTC-E self-moderated too.
https://bitcointalk.org/index.php?topic=433283.0
And they remove the unwanted messages to them.

I suffered from fraud chatmoderator BTC-E Balthazar.

This chatmoderator offends me in chat and in the official forum thread, and other topics in the forum.
Because of his fraud in Novacoin I lost money.

Self moderation is ok sometimes I think.

Did Balthazar defraud you?

You lost money because of Novacoin?

[BTC-E CLAIMS]

Added a known facts section. Will try to update this thread more regularly now.

BTC-E Known Facts

Owner:
Registered in:
Date of registration:
Yearly revenue:

[BTC-E CLAIMS]

BTC-E Disputed Claims Support Group

We are a support group for BTC-E users who have had funds lost on the BTC-E exchange due to hackings, bugs or other reasons where the BTC-E claims department has either rejected the claim or ignored it and refused to reply.

We are here for users to listen to your side of the story and why you consider yourself to be entitled to a crediting of funds lost and also for you who refuse to accept sole liability in case of a dispute.

We estimate that between 1-5% of BTC-E users have been in a dispute with the BTC-E internal support and the numbers keep adding up. We accept and respect that BTC-E has a large number of happy users that have not been affected or had fund lost but affected users have a right to organize themselves, discuss their situation and compare similarities between claims together.

Furthermore, since the BTC-E business registration details are obfuscated there is currently no recourse in cases of dispute which further necessitates the establishing of this community.

If you have a disputed claim with BTC-E you can PM us if you want a private response. We will try to reply within 72 hours.

What is the amount currently in dispute?
Is the BTC-E internal support still replying to your correspondence?
What is your position and theirs?

You can add as much or as few details about your case as you like.

Welcome to the BTC-E Disputed Claims Support Group. We listen to your side of the story and try to assist you if possible.

Posting rules:

Acceptable: Please be concise, to the point and constructive.
Not acceptable: Bad language, intimidation

BTC-E Known Facts

Owner:
Registered in:
Date of registration:
Yearly revenue:

BTC-E Disputed Claims and Resources

Here are some links to previous claims and other hopefully relevant resources. Will try to update with more info as soon as possible.

http://bitcoinmagazine.com/1846/btc-e-attacked/
https://www.cryptocoinsnews.com/cryptocurrency-exchange-cryptsy-owner-paul-vernon-face-lawsuit/
https://www.reddit.com/r/Bitcoin/comments/1rf0bh/warning_btce_selectively_scamming/
https://www.reddit.com/r/Bitcoin/comments/1rfdbv/how_much_profit_does_btce_make/
https://litecointalk.org/index.php?topic=4544.0
http://silverlaw.com/blog/silver-law-group-files-lawsuits-against-cryptocurrency-exchanges-bitcoin-savings-trust-and-cryptsy/
http://silverlaw.com/securities-lawyers/2014/10/silver-law-group-files-lawsuits-against-cryptocurrency-exchanges-bitcoin-savings-trust-and-cryptsy/
http://bittrust.org/btc-e
https://bitcointalk.org/index.php?topic=83794.0#post_toc_37
https://bitcointalk.org/index.php?topic=576337

Updated disputed claims and resources section

[shangguanyq]

I have tranfer 3 deposits total 365000 usd to the bank account of Mayzus Financial Services Limited (according to the btc-e instruction) on Apr 22, Apr 23 and Apr 24. But I do not receive the money in my account until now. My bank told me the 3 funds have been sent. Btce support told me their bank account do not received any one deposit and he promised to check with bank on Apr 28. But today (Apr 29) I have no reply although I ask btce support several times.
Where is my money? How can I take my money back?

My btce account: shangguanyq.

[smoothie]

I have tranfer 3 deposits total 365000 usd to the bank account of Mayzus Financial Services Limited (according to the btc-e instruction) on Apr 22, Apr 23 and Apr 24. But I do not receive the money in my account until now. My bank told me the 3 funds have been sent. Btce support told me their bank account do not received any one deposit and he promised to check with bank on Apr 28. But today (Apr 29) I have no reply although I ask btce support several times.
Where is my money? How can I take my money back?

My btce account: shangguanyq.

Good lord, why would you ever send 365,000USD to a bank you are not near?

Why not send smaller increments over time and that way you limit your risk?

[taggartd]

I have tranfer 3 deposits total 365000 usd to the bank account of Mayzus Financial Services Limited (according to the btc-e instruction) on Apr 22, Apr 23 and Apr 24. But I do not receive the money in my account until now. My bank told me the 3 funds have been sent. Btce support told me their bank account do not received any one deposit and he promised to check with bank on Apr 28. But today (Apr 29) I have no reply although I ask btce support several times.
Where is my money? How can I take my money back?

My btce account: shangguanyq.

25 and 26 are no working days. Was a sepa or a swift? time is different. from what country you sent the money (on relative big amount banks are suspicios..)? I only know that i've read a lot of complaints about btc-e, my experience is positive, i never had problems in 3 years (i never made bank transfer in/out but all the other methods yes).
and i think smoothie gave you the right advice... I'll never transfer so much money without a little trial before!

[BTC-E CLAIMS]

I have tranfer 3 deposits total 365000 usd to the bank account of Mayzus Financial Services Limited (according to the btc-e instruction) on Apr 22, Apr 23 and Apr 24. But I do not receive the money in my account until now. My bank told me the 3 funds have been sent. Btce support told me their bank account do not received any one deposit and he promised to check with bank on Apr 28. But today (Apr 29) I have no reply although I ask btce support several times.
Where is my money? How can I take my money back?

My btce account: shangguanyq.

Hi Shangguanyq,

How is it going with the deposit?
Is the support still not replying to you?

Admin

[freakying99]

I never lost any money there but I have heard that they just rob people when they need extra btc. they are old school scammers and if I ever get robed by them I will come here and give you all the story and I'll join the crusade. Let's not let btce rob anyone anymore tho. If you have been robbed you should post here and help others out who are in the same boat.

[BTC-E CLAIMS]

I never lost any money there but I have heard that they just rob people when they need extra btc. they are old school scammers and if I ever get robed by them I will come here and give you all the story and I'll join the crusade. Let's not let btce rob anyone anymore tho. If you have been robbed you should post here and help others out who are in the same boat.

I have seen many complaints myself and there are so many disputed claims in existence, which is why I decided to start this group.

[BTC-E CLAIMS]

Resources:

We have launched a GitHub repository: https://github.com/btceclaims/btceclaims.github.io
Images

BTC-E Front Page

https://cloud.githubusercontent.com/assets/12781348/8022666/20d9aa5c-0d0b-11e5-91d8-ecc24aab1faf.jpg

[BTC-E CLAIMS]

Investigate discrepancies in BTC-E business practices.

[Jamacn]

do you give up another account of btc-e? https://bitcointalk.org/index.php?action=profile;u=33012

[birr]

I sent an international wire to btc-e.  They credited it to my account, but they froze withdrawals for a month.  I emailed them and they responded "Hello, please attach SWIFT document" for the wire.  I called my bank and they don't know what btc-e is talking about.  They were like, there is no such thing as the "SWIFT document."

Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire.  They already received it, as acknowledged by btc-e and verified by my bank.

So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number.

This is not a dispute yet.  Presumably I will be able to withdraw my funds, although I might have to wait.  I am posting because I would like feedback from others who have dealt with btc-e support.  The way that btc-e handles support tickets is strange.  Maybe it's just a poor command of English.  I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange..  Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted.

Hi there Birr,

Sorry for late reply.  Have you been able to make a withdrawal yet?

Community Relations
BTC-E Disputed Claims Group

Sorry I haven't been paying attention to this thread.  Yes, they enabled withdrawals.
I think there are others like me, whose difficulties were resolved, but didn't think to come back on this thread and report it.

[bitnanigans]

They need to hire better English speaking support staff.

[BTC-E CLAIMS]

do you give up another account of btc-e? https://bitcointalk.org/index.php?action=profile;u=33012

No, that is not my account.

[BTC-E CLAIMS]

They need to hire better English speaking support staff.

That is one issue. What's worse is that by our estimation there are hundreds or even thousands of unsettled claims. Whenever there is a dispute their claims department tends to stop replying and then there is no recourse.

This is a serious problem and one that we will try to rectify. It is not just or fair that their business has the final say or right to ignore claims at will. They are running a traditional business and not a DAO and need to be held accountable for faults that occur on their side.

[BTC-E CLAIMS]

Currently contacting former BTC-E users that still have unsettled claims with the exchange.

[BTC-E CLAIMS]

The BTC-E Disputed Claims Group now has a Google Group.

You can visit it and post information about your claim(s) here:

https://groups.google.com/forum/#!forum/btc-e-disputed-claims-group

[BTC-E CLAIMS]

If your BTC-E account was hacked any you lost funds due to security vulnerabilities with the site and the "customer service" department refuses to even reply or provide details, what is your best course of action?

Option I: Legal Action
Option II: Community Action

[BTC-E CLAIMS]

Ok, I have updated the website a bit:

http://btceclaims.github.io

We are an independent community of previous BTC-E users who have been affected by hackings, scams or the shutdown of the BTC-E exchange. Together we discuss the best course of action.

[erk]

Such a bunch of trolls, never seen anything like it.

If you had bothered to read the updates on the BTC-e site   https://btc-e.nz/news/5

you would know that the support ticketing system is supposed to go online sometime later today for the first time since the site was resurrected a week ago.

Yet you persist with such nonsense as if there has been some giant scam going on.

The only giant scam I can see is the FBI seizing the btc-e.com severs in the first place under a dubious search warrant.
Where is the legal battle against that?
Why did OKPAY suspend the BTC-e fiat accounts? Where is the law that allowed them to do that?

[BTC-E CLAIMS]

Such a bunch of trolls, never seen anything like it.

If you had bothered to read the updates on the BTC-e site   https://btc-e.nz/news/5

you would know that the support ticketing system is supposed to go online sometime later today for the first time since the site was resurrected a week ago.

Yet you persist with such nonsense as if there has been some giant scam going on.

The only giant scam I can see is the FBI seizing the btc-e.com severs in the first place under a dubious search warrant.
Where is the legal battle against that?
Why did OKPAY suspend the BTC-e fiat accounts? Where is the law that allowed them to do that?

You are entitled to your opinions but don't call anyone here a troll. Lots of people have no access to their funds because of BTC-E issues in the past and after the recent shutdown and we will definitely continue planning our course of action together.

[investgroup]

You are entitled to your opinions but don't call anyone here a troll. Lots of people have no access to their funds because of BTC-E issues in the past and after the recent shutdown and we will definitely continue planning our course of action together.

1.  Пoчeмy вы нe иcпpaвляeтe нeпpaвильныe дaнныe o влaдeльцax биpжи?   Дaнныx в ceти yжe впoлнe дocтaтoчнo...

2.  Пoчeмy вы нe paзмecтитe дaнныe нa иcтинныe пpичины, пoчeмy мнoгиe люди пoтepяют дocтyп к cвoим cpeдcтвaм?..
Бoитecь пpeдъявить пpeтeнзии к GOOGLE и DST group?..

[jjb2]

I lost a lot of money when I transferred bitcoin to BTC-E. I came across an article on Google ‘how to by litecoin with bitcoin’  I was able to transfer money in but when I wanted to take it out they wouldn’t let me; they came up with excuses asking me to wait and then they wanted me to scan my ID. I knew then it was a fraud and that they were not only going to refrain from giving my money back but they probably wanted to do identity theft. I had over 6700 in litecoin; Can someone email me and try to help me get my investments back?
Joebareett2005@gmail.com and jjb2_2000@yahoo.com