BTC-E Disputed Claims Group

[BTC-E CLAIMS]

https://cloud.githubusercontent.com/assets/12781348/8506640/51ec04de-2249-11e5-9e0c-a64c73b5ff6f.png

BTC-E Disputed Claims Group

We are an independent support group and community for BTC-E users who have had funds lost on the BTC-E exchange due to hackings, bugs or other reasons where the BTC-E claims department has either rejected the claim or ignored it and refused to reply.

We are here for users to listen to your side of the story and why you consider yourself to be entitled to a crediting of funds lost and also for you who refuse to accept sole liability in case of a dispute.

We estimate that between 1-5% of BTC-E users have been in a dispute with the BTC-E internal support and the numbers keep adding up. We accept and respect that BTC-E has a large number of happy users that have not been affected or had fund lost but affected users have a right to organize themselves, discuss their situation and compare similarities between claims together.

Furthermore, since the BTC-E business registration details are obfuscated there is currently no recourse in cases of dispute which further necessitates the establishing of this community.

If you have a disputed claim with BTC-E you can PM us if you want a private response. We will try to reply within 72 hours.

What is the amount currently in dispute?
Is the BTC-E internal support still replying to your correspondence?
What is your position and theirs?

You can add as much or as few details about your case as you like.

Welcome to the BTC-E Disputed Claims Support Group. We listen to your side of the story and try to assist you if possible.

Posting rules:

Acceptable: Please be concise, to the point and constructive.
Not acceptable: Bad language, intimidation

BTC-E Known Facts. Please correct if you find any incorrect information below

Owner: "Balthazar" (?)

Registration details:

Beneficiary: Mayzus Financial Services Ltd
Beneficiary Address: Bldg 3, of. 201, Chiswick Park, 566 Chiswick High Road, London, W4 5YA, UK

Date of registration:

Yearly revenue:

BTC-E Disputed Claims

Here are some links to previous claims and other relevant resources. Will try to update with more info as soon as possible.

http://bitcoinmagazine.com/1846/btc-e-attacked/
https://www.cryptocoinsnews.com/cryptocurrency-exchange-cryptsy-owner-paul-vernon-face-lawsuit/
https://www.reddit.com/r/Bitcoin/comments/1rf0bh/warning_btce_selectively_scamming/
https://www.reddit.com/r/Bitcoin/comments/1rfdbv/how_much_profit_does_btce_make/
https://litecointalk.org/index.php?topic=4544.0
http://silverlaw.com/blog/silver-law-group-files-lawsuits-against-cryptocurrency-exchanges-bitcoin-savings-trust-and-cryptsy/
http://silverlaw.com/securities-lawyers/2014/10/silver-law-group-files-lawsuits-against-cryptocurrency-exchanges-bitcoin-savings-trust-and-cryptsy/
http://bittrust.org/btc-e
https://bitcointalk.org/index.php?topic=83794.0#post_toc_37
https://bitcointalk.org/index.php?topic=576337

Resources:

We have launched a GitHub repository: https://github.com/btceclaims/btceclaims.github.io

BTC-E Front Page

https://cloud.githubusercontent.com/assets/12781348/8022666/20d9aa5c-0d0b-11e5-91d8-ecc24aab1faf.jpg

[birr]

I sent an international wire to btc-e.  They credited it to my account, but they froze withdrawals for a month.  I emailed them and they responded "Hello, please attach SWIFT document" for the wire.  I called my bank and they don't know what btc-e is talking about.  They were like, there is no such thing as the "SWIFT document."

Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire.  They already received it, as acknowledged by btc-e and verified by my bank.

So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number.

This is not a dispute yet.  Presumably I will be able to withdraw my funds, although I might have to wait.  I am posting because I would like feedback from others who have dealt with btc-e support.  The way that btc-e handles support tickets is strange.  Maybe it's just a poor command of English.  I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange..  Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted.

[newIndia]

I sent an international wire to btc-e.  They credited it to my account, but they froze withdrawals for a month.  I emailed them and they responded "Hello, please attach SWIFT document" for the wire.  I called my bank and they don't know what btc-e is talking about.  They were like, there is no such thing as the "SWIFT document."

Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire.  They already received it, as acknowledged by btc-e and verified by my bank.

So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number.

This is not a dispute yet.  Presumably I will be able to withdraw my funds, although I might have to wait.  I am posting because I would like feedback from others who have dealt with btc-e support.  The way that btc-e handles support tickets is strange.  Maybe it's just a poor command of English.  I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange..  Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted.

They are probably asking for your Bank's SWIFT code, which is required for international withdrawals...

http://en.wikipedia.org/wiki/ISO_9362

http://www.theswiftcodes.com/

[fonzie]

I sent an international wire to btc-e.  They credited it to my account, but they froze withdrawals for a month.  I emailed them and they responded "Hello, please attach SWIFT document" for the wire.  I called my bank and they don't know what btc-e is talking about.  They were like, there is no such thing as the "SWIFT document."

Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire.  They already received it, as acknowledged by btc-e and verified by my bank.

So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number.

This is not a dispute yet.  Presumably I will be able to withdraw my funds, although I might have to wait.  I am posting because I would like feedback from others who have dealt with btc-e support.  The way that btc-e handles support tickets is strange.  Maybe it's just a poor command of English.  I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange..  Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted.

If you don´t stop scamming we will freeze your account until the end of days.

cын coбaки

[BitCoinNutJob]

Self moderated topic is bs, please create a new non self moderated topic.  Also your account have 1 post, thats not a great sign.

[twang]

Hi, I also have problem with BTC-E.com. I wire transfer USD $4500 to BTC-E.com back in 1/5/2015, but the fund still is missing from my account. My bank has confirmed that the fund was deposited to the Mayzus Financial Service Limited. I open a ticket# UHV-108-63758 in BTC-E.com but  the customer service in BTC-E.com insisted that the fund was not received. How should I go from here to look for my money. My bank said that they could "trace" the money for me. What else should I do? Any suggestions and any experiences are appreciated. Thanks.

[BTC-E CLAIMS]

I sent an international wire to btc-e.  They credited it to my account, but they froze withdrawals for a month.  I emailed them and they responded "Hello, please attach SWIFT document" for the wire.  I called my bank and they don't know what btc-e is talking about.  They were like, there is no such thing as the "SWIFT document."

Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire.  They already received it, as acknowledged by btc-e and verified by my bank.

So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number.

This is not a dispute yet.  Presumably I will be able to withdraw my funds, although I might have to wait.  I am posting because I would like feedback from others who have dealt with btc-e support.  The way that btc-e handles support tickets is strange.  Maybe it's just a poor command of English.  I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange..  Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted.

Hi there Birr,

Sorry for late reply.  Have you been able to make a withdrawal yet?

Community Relations
BTC-E Disputed Claims Group

[BTC-E CLAIMS]

Hi, I also have problem with BTC-E.com. I wire transfer USD $4500 to BTC-E.com back in 1/5/2015, but the fund still is missing from my account. My bank has confirmed that the fund was deposited to the Mayzus Financial Service Limited. I open a ticket# UHV-108-63758 in BTC-E.com but  the customer service in BTC-E.com insisted that the fund was not received. How should I go from here to look for my money. My bank said that they could "trace" the money for me. What else should I do? Any suggestions and any experiences are appreciated. Thanks.

Hello Twang,

Has the claim been settled yet?

Community Relations
BTC-E Disputed Claims Group

[becool]

Self moderated topic is bs, please create a new non self moderated topic.  Also your account have 1 post, thats not a great sign.

But official topic of BTC-E self-moderated too.
https://bitcointalk.org/index.php?topic=433283.0
And they remove the unwanted messages to them.

I suffered from fraud chatmoderator BTC-E Balthazar.

This chatmoderator offends me in chat and in the official forum thread, and other topics in the forum.
Because of his fraud in Novacoin I lost money.

[BTC-E CLAIMS]

Self moderated topic is bs, please create a new non self moderated topic.  Also your account have 1 post, thats not a great sign.

But official topic of BTC-E self-moderated too.
https://bitcointalk.org/index.php?topic=433283.0
And they remove the unwanted messages to them.

I suffered from fraud chatmoderator BTC-E Balthazar.

This chatmoderator offends me in chat and in the official forum thread, and other topics in the forum.
Because of his fraud in Novacoin I lost money.

Self moderation is ok sometimes I think.

Did Balthazar defraud you?

You lost money because of Novacoin?

[BTC-E CLAIMS]

Added a known facts section. Will try to update this thread more regularly now.

BTC-E Known Facts

Owner:
Registered in:
Date of registration:
Yearly revenue:

[BTC-E CLAIMS]

BTC-E Disputed Claims Support Group

We are a support group for BTC-E users who have had funds lost on the BTC-E exchange due to hackings, bugs or other reasons where the BTC-E claims department has either rejected the claim or ignored it and refused to reply.

We are here for users to listen to your side of the story and why you consider yourself to be entitled to a crediting of funds lost and also for you who refuse to accept sole liability in case of a dispute.

We estimate that between 1-5% of BTC-E users have been in a dispute with the BTC-E internal support and the numbers keep adding up. We accept and respect that BTC-E has a large number of happy users that have not been affected or had fund lost but affected users have a right to organize themselves, discuss their situation and compare similarities between claims together.

Furthermore, since the BTC-E business registration details are obfuscated there is currently no recourse in cases of dispute which further necessitates the establishing of this community.

If you have a disputed claim with BTC-E you can PM us if you want a private response. We will try to reply within 72 hours.

What is the amount currently in dispute?
Is the BTC-E internal support still replying to your correspondence?
What is your position and theirs?

You can add as much or as few details about your case as you like.

Welcome to the BTC-E Disputed Claims Support Group. We listen to your side of the story and try to assist you if possible.

Posting rules:

Acceptable: Please be concise, to the point and constructive.
Not acceptable: Bad language, intimidation

BTC-E Known Facts

Owner:
Registered in:
Date of registration:
Yearly revenue:

BTC-E Disputed Claims and Resources

Here are some links to previous claims and other hopefully relevant resources. Will try to update with more info as soon as possible.

http://bitcoinmagazine.com/1846/btc-e-attacked/
https://www.cryptocoinsnews.com/cryptocurrency-exchange-cryptsy-owner-paul-vernon-face-lawsuit/
https://www.reddit.com/r/Bitcoin/comments/1rf0bh/warning_btce_selectively_scamming/
https://www.reddit.com/r/Bitcoin/comments/1rfdbv/how_much_profit_does_btce_make/
https://litecointalk.org/index.php?topic=4544.0
http://silverlaw.com/blog/silver-law-group-files-lawsuits-against-cryptocurrency-exchanges-bitcoin-savings-trust-and-cryptsy/
http://silverlaw.com/securities-lawyers/2014/10/silver-law-group-files-lawsuits-against-cryptocurrency-exchanges-bitcoin-savings-trust-and-cryptsy/
http://bittrust.org/btc-e
https://bitcointalk.org/index.php?topic=83794.0#post_toc_37
https://bitcointalk.org/index.php?topic=576337

Updated disputed claims and resources section

[shangguanyq]

I have tranfer 3 deposits total 365000 usd to the bank account of Mayzus Financial Services Limited (according to the btc-e instruction) on Apr 22, Apr 23 and Apr 24. But I do not receive the money in my account until now. My bank told me the 3 funds have been sent. Btce support told me their bank account do not received any one deposit and he promised to check with bank on Apr 28. But today (Apr 29) I have no reply although I ask btce support several times.
Where is my money? How can I take my money back?

My btce account: shangguanyq.

[smoothie]

I have tranfer 3 deposits total 365000 usd to the bank account of Mayzus Financial Services Limited (according to the btc-e instruction) on Apr 22, Apr 23 and Apr 24. But I do not receive the money in my account until now. My bank told me the 3 funds have been sent. Btce support told me their bank account do not received any one deposit and he promised to check with bank on Apr 28. But today (Apr 29) I have no reply although I ask btce support several times.
Where is my money? How can I take my money back?

My btce account: shangguanyq.

Good lord, why would you ever send 365,000USD to a bank you are not near?

Why not send smaller increments over time and that way you limit your risk?

[taggartd]

I have tranfer 3 deposits total 365000 usd to the bank account of Mayzus Financial Services Limited (according to the btc-e instruction) on Apr 22, Apr 23 and Apr 24. But I do not receive the money in my account until now. My bank told me the 3 funds have been sent. Btce support told me their bank account do not received any one deposit and he promised to check with bank on Apr 28. But today (Apr 29) I have no reply although I ask btce support several times.
Where is my money? How can I take my money back?

My btce account: shangguanyq.

25 and 26 are no working days. Was a sepa or a swift? time is different. from what country you sent the money (on relative big amount banks are suspicios..)? I only know that i've read a lot of complaints about btc-e, my experience is positive, i never had problems in 3 years (i never made bank transfer in/out but all the other methods yes).
and i think smoothie gave you the right advice... I'll never transfer so much money without a little trial before!

[BTC-E CLAIMS]

I have tranfer 3 deposits total 365000 usd to the bank account of Mayzus Financial Services Limited (according to the btc-e instruction) on Apr 22, Apr 23 and Apr 24. But I do not receive the money in my account until now. My bank told me the 3 funds have been sent. Btce support told me their bank account do not received any one deposit and he promised to check with bank on Apr 28. But today (Apr 29) I have no reply although I ask btce support several times.
Where is my money? How can I take my money back?

My btce account: shangguanyq.

Hi Shangguanyq,

How is it going with the deposit?
Is the support still not replying to you?

Admin

[freakying99]

I never lost any money there but I have heard that they just rob people when they need extra btc. they are old school scammers and if I ever get robed by them I will come here and give you all the story and I'll join the crusade. Let's not let btce rob anyone anymore tho. If you have been robbed you should post here and help others out who are in the same boat.

[BTC-E CLAIMS]

I never lost any money there but I have heard that they just rob people when they need extra btc. they are old school scammers and if I ever get robed by them I will come here and give you all the story and I'll join the crusade. Let's not let btce rob anyone anymore tho. If you have been robbed you should post here and help others out who are in the same boat.

I have seen many complaints myself and there are so many disputed claims in existence, which is why I decided to start this group.

[BTC-E CLAIMS]

Resources:

We have launched a GitHub repository: https://github.com/btceclaims/btceclaims.github.io
Images

BTC-E Front Page

https://cloud.githubusercontent.com/assets/12781348/8022666/20d9aa5c-0d0b-11e5-91d8-ecc24aab1faf.jpg

[BTC-E CLAIMS]

Investigate discrepancies in BTC-E business practices.