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Author Topic: Btc-casino.io Bonus Issue  (Read 1427 times)
worthyou
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December 27, 2014, 01:21:51 PM
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Hello

I joined www.btc-casino.io and took 10 mbtc bonus with a code that had been given in gambling section in this forum. I played all night long video slots and i won 3btc (3196 mbtc) when i requested cash out my whole balance, they told me there is a max cashout 100 mbtc. so i can only withdraw 100 mbtc. I ve played online and reel casino since 10 years. I kno very well casino rules and terms and conditions. However in this situation:

1) This bonus terms (100 mbtc max cashout) are not stated in anywhere on site. (even bonus page http://btc-casino.io/page/termsandconditions)
2) Customer support stand up for they can only "tell" this conditions. however in every casino on the world, have terms/conditions/bonus page and every rule/condition is indicated.
3) This is an arbitrary situation. I won 3 btc, customer support told me max cashout 100mbtc. what if other customer won 100 mbtc, they can told max cashout is 50mbtc?
4) I can understand their rules if they state these before. I know most casinos limit bonus winnings etc. However this limitation cant be told, should be written on anywhere and inscribed.

Here is proofs.





P.S i am pretty sure that they'll get my winnings from their software provider or netent (i played bloodsuckers a lot) and they will not pay my btc. then this will be nice profit for them.

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stellar69
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December 27, 2014, 02:59:31 PM
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Hello

I joined www.btc-casino.io and took 10 mbtc bonus with a code that had been given in gambling section in this forum. I played all night long video slots and i won 3btc (3196 mbtc) when i requested cash out my whole balance, they told me there is a max cashout 100 mbtc. so i can only withdraw 100 mbtc. I ve played online and reel casino since 10 years. I kno very well casino rules and terms and conditions. However in this situation:

1) This bonus terms (100 mbtc max cashout) are not stated in anywhere on site. (even bonus page http://btc-casino.io/page/termsandconditions)
2) Customer support stand up for they can only "tell" this conditions. however in every casino on the world, have terms/conditions/bonus page and every rule/condition is indicated.
3) This is an arbitrary situation. I won 3 btc, customer support told me max cashout 100mbtc. what if other customer won 100 mbtc, they can told max cashout is 50mbtc?
4) I can understand their rules if they state these before. I know most casinos limit bonus winnings etc. However this limitation cant be told, should be written on anywhere and inscribed.

Here is proofs.





P.S i am pretty sure that they'll get my winnings from their software provider or netent (i played bloodsuckers a lot) and they will not pay my btc. then this will be nice profit for them.

The rules are rigged. What if you would have lost all playing with 3BTC?
I guess you should try hard to get at least 100mBTC without depositing anything and then stay away cause i don't think these guys have enough funds to pay you out.

I guess everyone should just stay away.
btcplanet
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December 27, 2014, 03:23:35 PM
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Thanks for info! I was about to open an account there..
stellar69
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December 28, 2014, 07:22:59 AM
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They have now updated the terms in the giveaway OP.
But still i feel that you should get what you won because you won it before the terms were announced.

Someone trusted should give a negative trust mark to the operator of the btc-casino account so that more people do not get scammed.
BTC Casino
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December 29, 2014, 09:59:08 AM
 #5

Hello

I joined www.btc-casino.io and took 10 mbtc bonus with a code that had been given in gambling section in this forum. I played all night long video slots and i won 3btc (3196 mbtc) when i requested cash out my whole balance, they told me there is a max cashout 100 mbtc. so i can only withdraw 100 mbtc. I ve played online and reel casino since 10 years. I kno very well casino rules and terms and conditions. However in this situation:

1) This bonus terms (100 mbtc max cashout) are not stated in anywhere on site. (even bonus page http://btc-casino.io/page/termsandconditions)
2) Customer support stand up for they can only "tell" this conditions. however in every casino on the world, have terms/conditions/bonus page and every rule/condition is indicated.
3) This is an arbitrary situation. I won 3 btc, customer support told me max cashout 100mbtc. what if other customer won 100 mbtc, they can told max cashout is 50mbtc?
4) I can understand their rules if they state these before. I know most casinos limit bonus winnings etc. However this limitation cant be told, should be written on anywhere and inscribed.

P.S i am pretty sure that they'll get my winnings from their software provider or netent (i played bloodsuckers a lot) and they will not pay my btc. then this will be nice profit for them.

Thank you for your feedback, we're in process of solving this situation. We'll answer you as soon as possible an provide you with a full information concerning your issue.
BTC Casino
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December 29, 2014, 11:50:29 AM
 #6

Dear Worthyou,

First of all let us kindly mention, that this promotion has been provided for already registered users only as an email campaign. We have already contacted the author of this thread (https://bitcointalk.org/index.php?topic=905544.0) and asked him to remove it.

Nonetheless, we are not going to void the bonuses given out to our new customers registered from here. You may still wager the bonus and withdraw up to 100 mBTC after the first minimum deposit (10 mBTC).

Hope to see you further at BTC Casino.

Best regards
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