Hello
I joined
www.btc-casino.io and took 10 mbtc bonus with a code that had been given in gambling section in this forum. I played all night long video slots and i won 3btc (3196 mbtc) when i requested cash out my whole balance, they told me there is a max cashout 100 mbtc. so i can only withdraw 100 mbtc. I ve played online and reel casino since 10 years. I kno very well casino rules and terms and conditions. However in this situation:
1) This bonus terms (100 mbtc max cashout) are not stated in anywhere on site. (even bonus page
http://btc-casino.io/page/termsandconditions)
2) Customer support stand up for they can only "tell" this conditions. however in every casino on the world, have terms/conditions/bonus page and every rule/condition is indicated.
3) This is an arbitrary situation. I won 3 btc, customer support told me max cashout 100mbtc. what if other customer won 100 mbtc, they can told max cashout is 50mbtc?
4) I can understand their rules if they state these before. I know most casinos limit bonus winnings etc. However this limitation cant be told, should be written on anywhere and inscribed.
Here is proofs.
P.S i am pretty sure that they'll get my winnings from their software provider or netent (i played bloodsuckers a lot) and they will not pay my btc. then this will be nice profit for them.
The rules are rigged. What if you would have lost all playing with 3BTC?
I guess you should try hard to get at least 100mBTC without depositing anything and then stay away cause i don't think these guys have enough funds to pay you out.
I guess everyone should just stay away.
