Bitcoin Forum
December 10, 2016, 05:04:20 PM *
News: Latest stable version of Bitcoin Core: 0.13.1  [Torrent].
 
   Home   Help Search Donate Login Register  
Pages: [1]
  Print  
Author Topic: MTGOX Changed my account reference number...  (Read 867 times)
the hawk
Newbie
*
Offline Offline

Activity: 3


View Profile
July 14, 2012, 10:26:02 AM
 #1

....and did not inform me. I accidentally funded my account with the old reference and after a few days realised that the funds had not gone in, so I checked my reference that is linked to their account number on my payee list on my internet banking against the one on the actual web site and they have changed my reference number by a few digits since the last time I added funds. I have sent them an email explaining this. Do you think it will get sorted or am I just going to have to face the fact I am never going to see that money again? Sad

Any info would be appreciated.

Thanks Cry

1481389460
Hero Member
*
Offline Offline

Posts: 1481389460

View Profile Personal Message (Offline)

Ignore
1481389460
Reply with quote  #2

1481389460
Report to moderator
1481389460
Hero Member
*
Offline Offline

Posts: 1481389460

View Profile Personal Message (Offline)

Ignore
1481389460
Reply with quote  #2

1481389460
Report to moderator
1481389460
Hero Member
*
Offline Offline

Posts: 1481389460

View Profile Personal Message (Offline)

Ignore
1481389460
Reply with quote  #2

1481389460
Report to moderator
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1481389460
Hero Member
*
Offline Offline

Posts: 1481389460

View Profile Personal Message (Offline)

Ignore
1481389460
Reply with quote  #2

1481389460
Report to moderator
the hawk
Newbie
*
Offline Offline

Activity: 3


View Profile
July 14, 2012, 11:14:59 AM
 #2

How creepy is what?

It's just a bit frustrating that they didn't tell me about the change in reference number.

I have emailed them and they actually got back to me in like 5 minutes! Shocked

Fair play! That's some pretty rapid customer service right there! I have told them about my (and their) boo boo and they said they will sort it out and let me know when it's done.

I will update this thread when I know what the story is, but it seems like they are going to sort it out as it was paid in to my old reference number which has been funded before.

Fingers crossed Smiley
officialsavage
Full Member
***
Offline Offline

Activity: 154



View Profile
July 14, 2012, 01:47:58 PM
 #3

You'll be fine, they'll take care of it.  The question is, how swiftly?
Pages: [1]
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!