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Author Topic: GLBSE support non responsive..  (Read 899 times)
mb300sd
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July 18, 2012, 07:13:13 PM
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I've been trying to get my gauth key reset for a week now and so far received a total of 1 email from them.

Sent last thursday:
Quote
I have lost my phone and am unable to log into GLBSE. I have my password. I PM'ed nefario on bitcointalk and was told to email here from my registered address, however I cannot send mail from it (edited.for@spam.net) because it is a part of a catch-all system that routes *@mb300sd.net as well as 5 other domains to this mailbox. Please reply there and/or check MX records for verification.

Received monday:
Quote
Hi,
on checking your account I've noticed that you've never made any
deposits, yet you've managed to withdraw over 130BTC

You have been transfered 400 shares of gigamining but only 100 of those
were sold and you currently have a number of other shares.

When running a balance on your account it returns negative 5BTC instead
of what the recorded balance of 50+bitcoin is.

Would you have any idea on how this came about?

GLBSE support.

sent monday:
Quote
I believe I have made a deposit at some point, I can't remember for sure, but I have received a number of dividend payments and traded a little. I have any records or access to my account right now, but I am absolutely sure that I never received an extra 50 BTC from anywhere. I might be able to help more if I can see to my account history.

sent tuesday:
Quote
Please get this sorted out soon. Its been nearly a week since my initial attempt to contact you and I need access to my funds. I'd be more than willing to help you figure out why there are errors on the account if I had access to the account history. Please check my reputation on bitcointalk, I am certainly not trying to scam you for 50BTC.

also sent tuesday:
Quote
Did you ever receive this message from the other day? I did not get the automatic reply like I just did with the last one.
________________________________________
From: Administrator
Sent: Monday, July 16, 2012 10:54 AM
To: GLBSE Support
Subject: RE: Lost phone/gauth code

I believe I have made a deposit at some point, I can't remember for sure, but I have received a number of dividend payments and traded a little. I have any records or access to my account right now, but I am absolutely sure that I never received an extra 50 BTC from anywhere. I might be able to help more if I can see to my account history.


This is starting to get very annoying. At least send a response saying you're looking at it... Does anyone know if theres anyone other than Nefario working GLBSE?

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Stephen Gornick
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July 18, 2012, 09:39:08 PM
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When running a balance on your account it returns negative 5BTC instead
of what the recorded balance of 50+bitcoin is.

Would you have any idea on how this came about?

Wow, that's scary

This is starting to get very annoying. At least send a response saying you're looking at it... Does anyone know if theres anyone other than Nefario working GLBSE?

He's in #bitcoin-assets IRC channel every so often.

;;seen #bitcoin-assets nefario
<gribble> nefario was last seen in #bitcoin-assets 5 hours, 21 minutes, and 26 seconds ago: <nefario> send an email to support@glbse.com

E-mail is a horrible method for providing support once your userbase grows above all but trivial levels.  Perhaps try pinging nefario on IRC (appears to be on during business hours, GMT)

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July 19, 2012, 06:56:26 AM
 #3

Emails we're caught in the spam folder, they're all there.

I've replied to this.

PGP key id at pgp.mit.edu 0xA68F4B7C

To get help and support for GLBSE please email support@glbse.com
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July 19, 2012, 09:15:39 PM
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Posting to let you know I responded in case it ends up in spam again. Please check spreadsheet attached to email, everything checks out when calculating the balance manually.

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July 20, 2012, 07:16:32 AM
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Got it, going over it now.

PGP key id at pgp.mit.edu 0xA68F4B7C

To get help and support for GLBSE please email support@glbse.com
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