Bitwala - Blockchain Banking

[lycantrop]

I still cant do any transactions/card top up:

Same error everytime:

"Error decrypting wallet.Wrong password"

My BTC´s are loked, I cant do no transactions!

Hi lycantrop,

Our technical team is having a look. Could you please send me your login email (not your PW) via PM?

Best regards,

Robert @Bitwala

done

[1714918763]

1714918763

[bitwala]

done

Thank you!

[onnz423]

Bitwala is having problems again with the card loads for me. Anyone else is having this problem?
Mine has been stuck since yesterday night :/

Hey onnz423,

We have had a higher demand on card top-ups over the weekend than expected. Our team are topping up cards as we speak.

Best regards and my apologies for waiting.

Robert @Bitwala

Thank you for the reply. Do you know if they will be loaded within this day or is it hard to say?

[lycantrop]

Guys, do you have any problems during transactions or during loading card?

I get everytime an error-message "Problem decrypting key.Wrong passphrase?"

Also I get no answer from support despite multiple support-messages!

[bitwala]

Guys, do you have any problems during transactions or during loading card?

I get everytime an error-message "Problem decrypting key.Wrong passphrase?"

Also I get no answer from support despite multiple support-messages!

Hi lycantrop,

The technical team got back to me and everything is working as normal. Please check your backup pdf to make sure the passphrase is correct.

Best regards,

Robert @Bitwala

[bitwala]

Thank you for the reply. Do you know if they will be loaded within this day or is it hard to say?

Hi onnz423,

The latest will be tomorrow or this evening. I'm truly sorry for this and messages are being put in place to fix this once and for all.

Best regards,

Robert @Bitwala

[lycantrop]

Guys, do you have any problems during transactions or during loading card?

I get everytime an error-message "Problem decrypting key.Wrong passphrase?"

Also I get no answer from support despite multiple support-messages!

Hi lycantrop,

The technical team got back to me and everything is working as normal. Please check your backup pdf to make sure the passphrase is correct.

Best regards,

Robert @Bitwala

Which backup pdf? How can i request this PDF?
In past i had never put a "passphrase" before transaction, now system demands a "passphrase", what is this passphrase, is that my login password?
I never had an passphrase for my bitwala wallet, why is it now?
Is this passphrase from google authenticator?
Your support closing my support tickets without even answering them!
Please tell technicans i dont have a passphrase for wallet and i dont know how it was even created!

[bitwala]

Which backup pdf? How can i request this PDF?
In past i had never put a "passphrase" before transaction, now system demands a "passphrase", what is this passphrase, is that my login password?
I never had an passphrase for my bitwala wallet, why is it now?
Is this passphrase from google authenticator?

Hi lycantrop,

When creating your Bitwala Wallet via mobile or web app you are asked to create/save your backup. This backup pfd contains all the info you need to recreate your wallet and your passphrase (the passphrase is of your choosing). If you created your wallet via the mobile app you have been asked if a webcam is close by to create the pdf by "scanning" your backup QR codes. If you have not done this yet please do.

The passphrase is not your password that you use to log in.

Best regards,

Robert @Bitwala

[lycantrop]

Which backup pdf? How can i request this PDF?
In past i had never put a "passphrase" before transaction, now system demands a "passphrase", what is this passphrase, is that my login password?
I never had an passphrase for my bitwala wallet, why is it now?
Is this passphrase from google authenticator?

Hi lycantrop,

When creating your Bitwala Wallet via mobile or web app you are asked to create/save your backup. This backup pfd contains all the info you need to recreate your wallet and your passphrase (the passphrase is of your choosing). If you created your wallet via the mobile app you have been asked if a webcam is close by to create the pdf by "scanning" your backup QR codes. If you have not done this yet please do.

The passphrase is not your password that you use to log in.

Best regards,

Robert @Bitwala

thanks understood

[lycantrop]

Which backup pdf? How can i request this PDF?
In past i had never put a "passphrase" before transaction, now system demands a "passphrase", what is this passphrase, is that my login password?
I never had an passphrase for my bitwala wallet, why is it now?
Is this passphrase from google authenticator?

Hi lycantrop,

When creating your Bitwala Wallet via mobile or web app you are asked to create/save your backup. This backup pfd contains all the info you need to recreate your wallet and your passphrase (the passphrase is of your choosing). If you created your wallet via the mobile app you have been asked if a webcam is close by to create the pdf by "scanning" your backup QR codes. If you have not done this yet please do.

The passphrase is not your password that you use to log in.

Best regards,

Robert @Bitwala

thanks understood

Hi

I dont have any pdf
I still cant do any transactions!
Wallet is asking me again for a passphrase I dont have!
Please tell technicans they should set it again to standard, I dont have a passphrase and my money is locked there!

many thanks

[bitwala]

Hi

I disabled 2FA because I dont had the passphrase for it.
I still cant do any transactions!
Wallet is asking me again for a passphrase I dont have!
Please tell technicans they should set it again to standard, I dont have a passphrase and my money is locked there!

many thanks

Hi lycantrop,

Our technicians have checked that everything is working. We can't reset your passphrase because our wallets are user created and we don't have the private key. When creating your wallet the system displayed multiple warnings about how important the backup pdf is and that we can't recreate or reset it for you. You can try as many passphrases as you like, maybe you will have luck and find your passphrase. Again we do not have access to your wallet, we can not reset your passphrase or move funds from our side.

I'm truly sorry for your loss of funds but this is how bitcoin wallets work.

Best regards,

Robert @Bitwala  

[lycantrop]

Hi

I disabled 2FA because I dont had the passphrase for it.
I still cant do any transactions!
Wallet is asking me again for a passphrase I dont have!
Please tell technicans they should set it again to standard, I dont have a passphrase and my money is locked there!

many thanks

Hi lycantrop,

Our technicians have checked that everything is working. We can't reset your passphrase because our wallets are user created and we don't have the private key. When creating your wallet the system displayed multiple warnings about how important the backup pdf is and that we can't recreate or reset it for you. You can try as many passphrases as you like, maybe you will have luck and find your passphrase. Again we do not have access to your wallet, we can not reset your passphrase or move funds from our side.

I'm truly sorry for your loss of funds but this is how bitcoin wallets work.

Best regards,

Robert @Bitwala  

What do you mean the money is lost ?
I have 655 EUR locked there !!!
THE SYSTEM NEVER ASKED ME FOR DOING BACKUPS !!!!!!!!!!!!!!!
I have 655 EUR in my bitwala wallet and i want to load my CREDIT CARD with it !!!

[onnz423]

What do you mean the money is lost ?
I have 655 EUR locked there !!!
THE SYSTEM NEVER ASKED ME FOR DOING BACKUPS !!!!!!!!!!!!!!!
I have 655 EUR in my bitwala wallet and i want to load my CREDIT CARD with it !!!
Dont steal my money!!!!!!!!

Well unfortunately if the wallets are stored encrypted on their server, there's nothing they can do to recover the funds since you are the only one holding the password. Have you tried entering the password on different devices because it might be a keyboard layout problem or something. If you don't figure out the password, you can always ask the wallet file from them or the encrypted private keys (or whatever method they are using for the wallets) and try to bruteforce it open if you remember even a bit from the password.

[lycantrop]

Hi

I disabled 2FA because I dont had the passphrase for it.
I still cant do any transactions!
Wallet is asking me again for a passphrase I dont have!
Please tell technicans they should set it again to standard, I dont have a passphrase and my money is locked there!

many thanks

Hi lycantrop,

Our technicians have checked that everything is working. We can't reset your passphrase because our wallets are user created and we don't have the private key. When creating your wallet the system displayed multiple warnings about how important the backup pdf is and that we can't recreate or reset it for you. You can try as many passphrases as you like, maybe you will have luck and find your passphrase. Again we do not have access to your wallet, we can not reset your passphrase or move funds from our side.

I'm truly sorry for your loss of funds but this is how bitcoin wallets work.

Best regards,

Robert @Bitwala  

omg, it worked! i had luck trying out some password, thanks for help!

[bitwala]

omg, it worked! i had luck trying out some password, thanks for help!

Hi lycantrop,

I'm very happy to hear that you found your passphrase! Could you please delete your comment on Facebook?

Best regards,

Robert @Bitwala

[wictorius]

Hello

when I log in to my wallet I still see this warning message: "International wires/SWIFT transfers are temporarily suspended" 19/10/17 17:43.

You didn't confirm that everything works since this warning.

Can I send USD transfer or not?

Could you confirm, please?

Thanks

[onnz423]

Hello

when I log in to my wallet I still see this warning message: "International wires/SWIFT transfers are temporarily suspended" 19/10/17 17:43.

You didn't confirm that everything works since this warning.

Can I send USD transfer or not?

Could you confirm, please?

Thanks

Only EUR and GBP transfers work currently. Apperantly there has been some issues with partnering banks, which is why any other currency does not work. I do not think that bitwala even supports bank transfers to USA at all because they do not support it for cards, although i might be wrong. You will probably have a better shot with some other service in the close future.

[bitwala]

Hello

when I log in to my wallet I still see this warning message: "International wires/SWIFT transfers are temporarily suspended" 19/10/17 17:43.

You didn't confirm that everything works since this warning.

Can I send USD transfer or not?

Could you confirm, please?

Thanks

Hey wictorius,

Thank you for getting in touch with us. Sadly we do not offer USD at the moment. Our partner cancelled most currencies and we are waiting for them to fix the issue. In the meantime, we are offering BTC (+60 Altcoins) to EUR and GBP.

We will inform you and all our other users here on Bitcointalk as soon as they go live again.

Best regards,

Robert @Bitwala

[wictorius]

Hello

when I log in to my wallet I still see this warning message: "International wires/SWIFT transfers are temporarily suspended" 19/10/17 17:43.

You didn't confirm that everything works since this warning.

Can I send USD transfer or not?

Could you confirm, please?

Thanks

Hey wictorius,

Thank you for getting in touch with us. Sadly we do not offer USD at the moment. Our partner cancelled most currencies and we are waiting for them to fix the issue. In the meantime, we are offering BTC (+60 Altcoins) to EUR and GBP.

We will inform you and all our other users here on Bitcointalk as soon as they go live again.

Best regards,

Robert @Bitwala

I see now. I've tryed to set up new receiver and there is no posibility to setup USD bank account for him.

Too bad for me and for you as well...

[bitwala]

I see now. I've tryed to set up new receiver and there is no posibility to setup USD bank account for him.

Too bad for me and for you as well...

Hello wictorius,

I apologize for this but we are working hard to get USD back up.

Best regards,

Robert @Bitwala