Bitwala - Blockchain Banking

[bitwala]

Send money and make payments with your Ledger wallet - https://www.bitwala.com/pay-with-ledger-wallet/

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[bitwala]

First look at Revolut’s Cryptocurrency exchange - https://www.bitwala.com/revolut-bitcoin/

[cptfisher]

are cards top up slowing down ? i have a transaction on blockchains with more than 7 conf  and card top up still on hodl....

[cptfisher]

please do something to improve your support... is really awful ... now the transaction i sent has confirmed more than 20 hours ago and no card topup no answer from no one .

[bitwala]

are cards top up slowing down ? i have a transaction on blockchains with more than 7 conf  and card top up still on hodl....

Hi cptfisher,
Sorry for the delay regarding your card top-up. We are waiting for our Card processor to process our funds. This has become a recurring issue on weekends and we sadly don't have any influence. We have changed our mentions regarding top-up timeframes to incorporate a notice that weekends and holidays can be subject to delays.

Your top-up should be processed today. I apologise for the delay and understand that this is not how it should be, but please be ensured that we are working on solutions to fix this issue for once and for all.

Best regards,

Robert @Bitwala

[bitwala]

please do something to improve your support... is really awful ... now the transaction i sent has confirmed more than 20 hours ago and no card topup no answer from no one .

Hello cptfisher,

Our support team is receiving a lot of tickets from new users that what to be verified due to the rise in BTC price. At the moment we can not reply tickets in an acceptable timeframe and this is not ok. We have high standards and we are not achieving these at the moment due to multiple issues that we can't influence or that we still have to respond to in a suitable manner.

I apologise for your wait.

Best regards,

Robert @Bitwala

 

[cptfisher]

ok top up was processed yesterday at 13 gmt +1 time

[bitwala]

ok top up was processed yesterday at 13 gmt +1 time

Hi cptfisher,

Thank you for letting me know that the top up was processed. I apologise again for the delay.

Best regards,

Robert @Bitwala

[bitwala]

SegWit is now implemented in the Bitwala Wallet - https://www.bitwala.com/segwit-wallet/

[playersfun]

SegWit is now implemented in the Bitwala Wallet - https://www.bitwala.com/segwit-wallet/

thx love your great service You all doing a great job^^

im member of bitwala since 2 month

[bitwala]

thx love your great service You all doing a great job^^

im member of bitwala since 2 month

Hi playersfun,

Thank you for your encouraging words! We love to provide the best service for our users. Just wait and see what we have planned in the next few months for you

Best regards,

Robert @Bitwala

[Plymouth Fury]

Hi Coali,

thanks for the heads up. If you can't reach anybody over Skype, please send us an email and we'll open a support tickets. That's actually the fastest way to get help from our support staff.

Hope this helps.

EDIT: Here's a list of the relevant email-addresses: https://www.bitwala.io/contact/

Cheers

Jeff from Bitwala

Just a heads up ...

Since there isn't any phone number to contact you .... It would be nice if you actually had someone taking care of the skype you have in your contact page.

I have been trying to contact you on skype for more than two weeks, but there is no one there.

Suggestions:
If you can not provide a contact phone number ...
Put someone to take care of your skype, or remove it from your contact page.
Put a chat box and an operator on your website.

hiya Jeff...new Member here as well as at bitwa.la and i just have a quick question....will SWIFT # work in the IBAN section? i know that it is the International Banking Account Number, but it is the European counterpart to the SWIFT #, no? i am quite new to this entire thing, and to be honest your site is going to make my life a hell of a lot easier if i can figure it out.

[bitwala]

hiya Jeff...new Member here as well as at bitwa.la and i just have a quick question....will SWIFT # work in the IBAN section? i know that it is the International Banking Account Number, but it is the European counterpart to the SWIFT #, no? i am quite new to this entire thing, and to be honest your site is going to make my life a hell of a lot easier if i can figure it out.

Hi Plymouth Fury,
At the moment we only offer Bitcoin & 60+ Altcoins to EUR & GBP transfers. E.g. if you would like to send somebody money to a GBP bank account this will work but you couldn't send e.g. EUR to a USD account. 
Does this answer your question?

Best regards,

Robert @Bitwala

[bitwala]

"Bitcoin this Christmas” Competition - https://www.bitwala.com/bitcoin-christmas-competition/

[Plymouth Fury]

hiya Jeff...new Member here as well as at bitwa.la and i just have a quick question....will SWIFT # work in the IBAN section? i know that it is the International Banking Account Number, but it is the European counterpart to the SWIFT #, no? i am quite new to this entire thing, and to be honest your site is going to make my life a hell of a lot easier if i can figure it out.

Hi Plymouth Fury,
At the moment we only offer Bitcoin & 60+ Altcoins to EUR & GBP transfers. E.g. if you would like to send somebody money to a GBP bank account this will work but you couldn't send e.g. EUR to a USD account. 
Does this answer your question?

Best regards,

Robert @Bitwala

it does...now i have a bigger problem. i initially put in 100$ to transfer before i became aware that i cant transfer to USD, and now i cant get it out. tried to send it back to my wallet, its asking me for "wallet password"...i tried putting in my password for bitwa.la didnt work....password for my blockchain wallet, didnt work....PLEASE HELP!!!!

[bitwala]

it does...now i have a bigger problem. i initially put in 100$ to transfer before i became aware that i cant transfer to USD, and now i cant get it out. tried to send it back to my wallet, its asking me for "wallet password"...i tried putting in my password for bitwa.la didnt work....password for my blockchain wallet, didnt work....PLEASE HELP!!!!

Hi Plymouth Fury,

I will send you a PM.

Best regards,

Robert @Bitwala

[ekt]

Hi Bitwala,

I am a new customer from Turkey and I have question about debit card. In the below link I see that Bitwala debit card is not usable in Turkey.
Also i can see that Turkey is in the supported country list. Which one is correct? Can i send it to Turkey and use it in here ?
Regards

https://help.bitwala.com/card/bitwala-prepaid-card-issuance-list

[bitwala]

Hi Bitwala,

I am a new customer from Turkey and I have question about debit card. In the below link I see that Bitwala debit card is not usable in Turkey.
Also i can see that Turkey is in the supported country list. Which one is correct? Can i send it to Turkey and use it in here ?
Regards

https://help.bitwala.com/card/bitwala-prepaid-card-issuance-list

Hi ekt,

Thank you for getting in touch. Turkey is a supported country.

New customers who are residents outside of the EEA region, Europe Microstates, and EEA Overseas Territories, Israel and Turkey will not be able to order a card starting August 22nd, 2017.

Best regards,

Robert @Bitwala

[mr.oz]

Hi Bitwala,

I am a new customer from Turkey and I have question about debit card. In the below link I see that Bitwala debit card is not usable in Turkey.
Also i can see that Turkey is in the supported country list. Which one is correct? Can i send it to Turkey and use it in here ?
Regards

https://help.bitwala.com/card/bitwala-prepaid-card-issuance-list

Hi ekt,

Thank you for getting in touch. Turkey is a supported country.

New customers who are residents outside of the EEA region, Europe Microstates, and EEA Overseas Territories, Israel and Turkey will not be able to order a card starting August 22nd, 2017.

Best regards,

Robert @Bitwala

If I can not order card what can I do with bitwala in Turkey?

[bratko99]

Hah this is a good idea 
First time seeing this. Too bad doesn't support my country.