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July 27, 2012, 03:50:50 PM |
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Created a Dwolla account in June 2011 and used it for a few MtGox transactions (both deposits and withdrawals)--went pretty well.
After about a year of inactivity in July 2012 I made a bank transfer of a small amount to Dwolla. The transfer clears and when I try to send the funds to MtGox it asks me to verify my account by submitting my SSN. After submitting my SSN, they say it's wrong (which it isn't) and ask for a photo ID. So I submit the photo ID, and a few minutes later I get an email saying my account is permanently suspended.
A day later I call Dwolla support and tell them the issue, and they say the "SSN doesn't match our records." I asked them the sources against which they checked my information and they refused to answer. I asked if they checked it against a third party source and responded neither affirmatively nor negatively and said they "can't disclose that information." The name, number, and other information I submitted were completely correct. Furthermore, they asserted that their sources "are not wrong."
Fortunately they were able to manually transfer the funds back into my bank account.
Never again will I touch Dwolla. This is absolutely ridiculous. This is just a warning to anyone who gets a notification that account verification with an SSN is necessary.
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