Rollbit.com scamming $10,000 USD [Careful not to bet in their casino!] ❗

[Lak93xy]

Rollbit = SCAM Casino - not honoring their Terms & Conditions.

Hi, fellow Bitcointalk members.
I am writing because of a serious incident with Rollbit.com casino.
It is merely about their immoral and dishonest business practices - namely the way they treated me, by seizing my whole deposit of $10,000 USD.
Hopefully, I can get some attention from them here and we can solve it. Because, on their website, they just ignored it and were unable to give me any explanations.

Please give me my funds back, and let's call it a day.



What happened?

Rollbit launched its sportsbook a while ago. I'm sure I'm not the only punter who raised some eyebrows seeing this, because as most know they allow multi-accounting & IP masking.

I waited for the release and checked their ToC carefully - to be sure it was just not a mistake on their side regarding multi-accounting and IP masking. So I waited for quite some time before starting, but they never updated their terms. I even asked the support and the chat and they all said it is fine to multi-account and that the usage of VPNs/Proxies is not against their rules. Obviously, I saw an opportunity there to gamble with bigger amounts even if I do get limited. In case I did get limited, I just created a new account.

3 Days ago, I created another account and deposited 10.000$ in bitcoin (which for me is a big amount). When I wanted to place a bet, I noticed that my account had been already limited. I couldn't wager a single dollar on anything. Obviously, I went to withdraw it all. However, due to the AML laws, you have to wager your deposits at least once, so they declined my withdrawal (which is fine and honest of course). After waiting for a day or two, I asked them what was going on and why the AML investigation was taking so long. They just ignored me. I even offered that I can just wager the whole amount through in slots just so I can get at least some of my money back (which they, of course, ignored).
The whole process took them until today.
I kept asking for more information and further updates, but my messages were never read.



After that, I decided to make my case public in their live chat. The admin "Razer" started replying to me in public chat saying that he was familiar with my case and will speed things up.
1 hour later he messaged me over the support with the following sarcastic message:

As you can see - he was just mocking me, Rollbit admitting to scamming me, and just taking my own deposited money from me without any reason. The thing is - I was just betting on NBA and some soccer here & there. It was a fair way to punt and I could have hit the wrong end of the variance as well and lost it all. But for them, it's 'abusing' their system. I am deeply disappointed.



Again, I'm not denying multi-accounting at all. But as I said before, nothing in their ToC is stating that it's not allowed to create new accounts or "abuse" their sportsbook (which I haven't).

"abuse our bonus, coupon, and chat features" have nothing to do with me gambling on multiple accounts.

I wanna underline once again that the money they are scamming here, is 100% my own money. Not a cent is from any winning on this account. Just my own deposit.



EDIT: added proof from live chat for the ones who are too lazy to scan the whole thread:

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3067300

Amount Scammed: 0.48534854 BTC

Payment Method: BTC

Proof of Payment: https://www.blockchain.com/btc/tx/3754cce9b49beeddceb726e5ea77083102a94984725de40d429d9f02c3889461



I really hope that I can get it solved, please Staff of Rollbit - do something about it!

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[actmyname]

So i started betting on there. I got limited and created new accounts.

Thing with sportsbooks is that limits are meant to be per-user (sometimes, household) and they usually don't like it when you try to avoid them with multi-accounting.

[Bitcoin_Arena]

Rollbit launched their sportsbook a while ago. Im sure, im not the only punter who raised some eyebrows seeing this, because as most know they allow multiaccounting & IP masking.

Can you help point out to us where they say that they allow multiaccounting and IP masking?

Why do you keep going back to a place you are not wanted? What's the point?
They banned you from using their platform, why then do you go ahead and create a new account in the same platform? Don't you see that you are also part of them problem?

[Lak93xy]

1. Up until this point, no bans have been handed out to me or any warnings, merely betting limits were lowered. I got limited, and just cashed out my Account.

2. Per-user or household restrictions are not brought out in the ToS.

3. There are no rules against people using multiple accounts. In fact, they even have it in their FAQ as you can see in the Screenshot i provided.

[lesliegray]

If you're not welcome to place bets thats one thing but they shouldn't take your money and refuse to let you withdraw what you have deposited.

[Lak93xy]

Also, I just found this:

"3.26. In case of suspicion of unfair activity, Sportsbook platform reserves the right to void any bet or any part of it, thus making the questionable bet invalid (in these cases, the payout is made with odds of “1”) or suspend any withdrawals for up to 31 calendar days."

"suspend any withdrawals for up to 31 calendar days."
The problem here is that you can't just change your rules the way you like. Or are the customers the only ones that have to act according to the ToS while Rollbit can just spit on them? If we would assume that you declare my behavior "unfair", the maximum punishment here should be to suspend my withdrawal for 31 calendar days. In addition, this is not the case on this account, because I haven't placed a single bet on the account in question.

[Joca97]

I would like to hear what rollbit has to say or someone from their team . This is a big accusation and i think we need to hear their side aswell. Hopefully someone comes and solves this problem.

[Solosanz]

Obviously, I saw an opportunity there to gamble with bigger amounts even if I do get limited. In case I did get limited, I just created a new account.

The problem start here, why you're not contact the live support first when your first account got limited, why you just directly create a new account? if they give you limit, this mean there's something on your account. I think Rollbit consider this act as "nefarious" since you're want to escape from the limit by create a new account.

I'd think Rollbit isn't wrong in this accusation, you're just greedy want to maximize your profit without think twice.

[Get-Paid.com]

I'd think Rollbit isn't wrong in this accusation, you're just greedy want to maximize your profit without think twice.

*without thinking twice.


Why the OP hasn't used other sites instead?!  

If he is that successful what's so special about this site Rollbit?

[Lak93xy]

Obviously, I saw an opportunity there to gamble with bigger amounts even if I do get limited. In case I did get limited, I just created a new account.

The problem start here, why you're not contact the live support first when your first account got limited, why you just directly create a new account? if they give you limit, this mean there's something on your account. I think Rollbit consider this act as "nefarious" since you're want to escape from the limit by create a new account.

I'd think Rollbit isn't wrong in this accusation, you're just greedy want to maximize your profit without think twice.

That is not the point. I confirmed multiple times if multi-accounting was fine & it was. I haven't broken a single term or condition that they've set on their website. Again, has nothing to do with being greedy or not. If I am beating the bookies then it is what it is. Again I bet on NBA and I could have lost too, they wouldn't bat an eye then. Just because I ended up on a winning streak, Rollbit decided to steal my money.

[Lak93xy]

I'd think Rollbit isn't wrong in this accusation, you're just greedy want to maximize your profit without think twice.

*without thinking twice.


Why the OP hasn't used other sites instead?!  

If he is that successful what's so special about this site Rollbit?

I really liked Rollbit. An odd question really... What does my 'success' have to do with anything?

Also how do you jump to the conclusion i am not using other sites aswell? I am, just not multi accounting on other sites, since its not allowed!

But since it is on Rollbit (as you can see on the provided screenshot), i kept using their site.

[BitcoinGirl.Club]

3 Days ago, I created another account and deposited 10.000$ in bitcoin (which for me is a big amount). When I wanted to place a bet, I noticed that my account had been already limited. I couldn't wager a single dollar on anything. Obviously, I went to withdraw it all. However, due to the AML laws, you have to wager your deposits at least once, so they declined my withdrawal (which is fine and honest of course). After waiting for a day or two, I asked them what was going on and why the AML investigation was taking so long. They just ignored me. I even offered that I can just wager the whole amount through in slots just so I can get at least some of my money back (which they, of course, ignored).
The whole process took them until today.

The easy solution is to send the remaining balance (since you are limited) to the address that the coin came from. Have you used a noncustodial wallet?

We appreciate you depositing some of the funds back

I am calling it nonsense.
From the description above even from the commonsense, when the user deposited, he did not deposit to intend to give the fund back. Saying it appreciating for fund back is just a lie.

It would be nice to hear from Rollbit representative before you move further. Like leaving a negative tag or even creating a flag.

[Lak93xy]

The easy solution is to send the remaining balance (since you are limited) to the address that the coin came from. Have you used a noncustodial wallet?

Yea, thats what i did. Requested the withdrawal to the Wallet i initially deposited with. They banned my account tho. Its not like this is still pending. So far they took my money and shut me out.

[Lak93xy]

It would be nice to hear from Rollbit representative before you move further. Like leaving a negative tag or even creating a flag.

What exactly do you mean with that?

[Awaklara]

It would be nice to hear from Rollbit representative before you move further. Like leaving a negative tag or even creating a flag.

What exactly do you mean with that?

You should contact the casino representative on the forum to your concerns in this thread.
contact them and take them to explain your loss problem before you create a tag or flag for a casino representative account.
when all is proven a mistake by the casino, of course, the other members will support your flag. but given Rollbit's current reputation, I doubt they did anything that could hurt their business.
so we wait for them to come if you have contacted them.

[sekuriti]

Woow that a huge amount of money and regarding your issue, I don't think it's fair to ban a player's account while you doesn't breach their tos(creating multiple accounts). Sorry to hear this op and hopefully you can get back your hard earned money!

Support only gives prefabricated standard answers and even after 72 hours you only get the same answer, always excuses.

@https://bitcointalk.org/index.php?action=profile;u=3067300 This Rollbit.com scammer suck! let's expose this scammer and make everyone aware of this casino if this case still unresolved.

I guess for this issue if you have time you can seek help for legal authorities who's expert to handle crypto scamming cases in your country.

[Lak93xy]

It would be nice to hear from Rollbit representative before you move further. Like leaving a negative tag or even creating a flag.

What exactly do you mean with that?

You should contact the casino representative on the forum to your concerns in this thread.
contact them and take them to explain your loss problem before you create a tag or flag for a casino representative account.
when all is proven a mistake by the casino, of course, the other members will support your flag. but given Rollbit's current reputation, I doubt they did anything that could hurt their business.
so we wait for them to come if you have contacted them.

Im not quite sure what you are talking about. The chat message i screenshoted, is from one of Rollbits admins/owners. He said "thanks for depositing some of the funds back".
I did reply to this, but i didnt receive any answers.

Furthermore my account with the deposit is already banned.

I do understand what you are trying to say, but i just told here what happened. I would be very happy, if someone comes forward from their side and answers to this, as im getting ignored by them. I do feel like i can flag them already, because as of now, they scammed me.

[Get-Paid.com]

I do understand what you are trying to say, but i just told here what happened. I would be very happy, if someone comes forward from their side and answers to this, as im getting ignored by them. I do feel like i can flag them already, because as of now, they scammed me.

Their site shows in the bottom:

Copyright © 2022 rollbit.com. All rights reserved. Rollbit is a brand name of Bull Gaming N.V. Company Address: Abraham de Veerstraat 9, Willemstad, Curacao

Their company is registered there but they don't seem to have a license.

Not sure what to do in this case, just spread your story to as many people as possible over the web.

[Pmalek]

I am not sure why they allow their customers to use multiple accounts at the same time because there is too much room for abuse there.

I am looking at their FAQ and the part you mentioned about alt-accounts. Yes, they do allow it, but you are forgetting the most important part of that rule. You can use alt accounts as long as you have not created another account for nefarious purposes. 
https://rollbit.com/faq

If your first account got limited, and you aren't allowed to place bets above a certain threshold, creating multiple accounts to avoid this restriction can be seen as a "nefarious purpose".If your betting limit is $1.000/day or per match, that doesn't give you the right to create 4 more accounts, so that you can wager a total of $5.000, for example. It might sound harsh, but that's the way they are going to look at it. You are abusing the limits placed on you as an individual.

And when you did that, Rollbit did this:

TERMINATION
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

https://rollbit.com/terms-and-conditions

Using multiple accounts to undo set betting limitations can be a reason for termination because of "Any reason whatsoever".
And when that happened, you lost your right to continue using their service ("Your right to use the Service will cease immediately"). That can mean any actions such as depositing, wagering, withdrawing, etc.

I wish you could get your money back, but I am skeptical about it. Maybe they will agree to do it to look good in front of the community here, but I don't know.
I'm not a lawyer or anything like that. I am just interpreting what I see. I would advice you to seek professional help though to see if you have a case against them. 

[BitcoinGirl.Club]

I am looking at their FAQ and the part you mentioned about alt-accounts. Yes, they do allow it, but you are forgetting the most important part of that rule. You can use alt accounts as long as you have not created another account for nefarious purposes.  
https://rollbit.com/faq

And that's where it's not clear. How would they are going to define nefarious purposes. It can work for both side. Advantage for a casino to abuse if the case of the OP is real. On the other hand, users will abuse too. Besides, I don't like the fact they said he was depositing to give the money back (That's what I think abuse from the casino side).

If your first account got limited, and you aren't allowed to place bets above a certain threshold, creating multiple accounts to avoid this restriction can be seen as a "nefarious purpose".If your betting limit is $1.000/day or per match, that doesn't give you the right to create 4 more accounts, so that you can wager a total of $5.000, for example. It might sound harsh, but that's the way they are going to look at it. You are abusing the limits placed on you as an individual.

If all looks correct then why would a user will create more than one account at all?