DUCKDICE.IO FRADULANT CASINO EVER [DEAD SUPPORT CENTER]

[igumama]

i lost my phone which i belive is stolen from me,
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.
first of all its took 3 days to get a response from theire team.
when they finally replied i described all the situations and they get disappeared for a day again,
they told me to creat another account and use it
which i created but i can't use it as i am broken, they denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back but i agreed with them and created another account where they says they will transfer my bonuses to the new account, as i am not going to use that site further but to claim my monthly and weekly bonuses which is my right, i am wondring how they have gained 5 stars reviews while their support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last days

here is few Scrnshts as i was asked by few member to bring it.

https://imgur.com/a/kLMa31K

they said we have your old KYC (obviously they don't  have it as they didn't asked me when i was losing there a huge amount but they just lied)

https://imgur.com/a/ODAWLsZ

when i asked again from them if my KYC is matching with the one that they said is provided for before.

https://imgur.com/a/0mazQbx

here they told me to creat another account and they will issue a bonuse accordingly.

https://imgur.com/a/dPsVBo9

and when they heard about my expections they made that excuse and trying to make its look like no more a issue.

losing $53k plus at duckdice.io and wagering over $1.8 millions doesn't make me eligible for atleast monthly bonuses?
they are taking time as they know that monthly bonuses will expire in few days.


i have created flag against them please support me

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[PX-Z]

For support related issue, I guess you can message their representative here he/she is quite active here, check its profile DuckDice.io^[1]. You can make a reply on their ANN thread^[2]  too.
About your account recovery, what's their requirement in the recovery process, is it not just the original email to reset your password?
Or have you forget that email's password too? Because if it's the case then based on their support page^[3], they can't do about it, well, actually they can using the KYC if you have submitted it on that account and ask you for re-validation.

[1] https://bitcointalk.org/index.php?action=profile;u=917361
[2] https://bitcointalk.org/index.php?topic=1676313.0
[3] https://help.duckdice.io/hc/en-us/articles/360001045414-Lost-access-to-Account

[Slow death]

you need to move your thread to this session:

https://bitcointalk.org/index.php?board=83.0

you have to post all the proof you have and be clearer in the explanation so that people can understand what you really want the casino to do for you

i lost my phone which i belive is stolen from me,
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.

I understand that anyone can have their cell phone stolen or even their computer stolen, but it's common sense that all people keep their passwords in other safe places, so if you didn't have your passwords in your head, then you only had them. passwords on the phone and you didn't write it down on paper and you didn't keep it on your computer or flash?

first of all its took 3 days to get a response from theire team.

most of these casinos take centuries to respond, unfortunately the lack of professionalism in the support of many casinos is very serious and worrying, years pass but the support of the casinos is something that is not improved, it is stopped in time

when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard

unfortunately this has been the behavior of casino support for years, they never change, they never make the effort to respond early and don't keep looping the customer

they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right,

I want to understand, you told them that you would no longer use your account and then you changed your mind and want to use your account to benefit from weekly and monthly bonuses?

[igumama]

you need to move your thread to this session:

https://bitcointalk.org/index.php?board=83.0

you have to post all the proof you have and be clearer in the explanation so that people can understand what you really want the casino to do for you

i lost my phone which i belive is stolen from me,
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.

I understand that anyone can have their cell phone stolen or even their computer stolen, but it's common sense that all people keep their passwords in other safe places, so if you didn't have your passwords in your head, then you only had them. passwords on the phone and you didn't write it down on paper and you didn't keep it on your computer or flash?

first of all its took 3 days to get a response from theire team.

most of these casinos take centuries to respond, unfortunately the lack of professionalism in the support of many casinos is very serious and worrying, years pass but the support of the casinos is something that is not improved, it is stopped in time

when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard

unfortunately this has been the behavior of casino support for years, they never change, they never make the effort to respond early and don't keep looping the customer

they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right,

I want to understand, you told them that you would no longer use your account and then you changed your mind and want to use your account to benefit from weekly and monthly bonuses?

yeah i dont want to use theire site as i didnt made any profite on my entire session but i lost 53k usd and yeah asked them to pay me my previous monthly bonuses, they are asking another user for KYC but they are not ready to do my KYC  to let me withdraw from there

[bobstone]

We have separate designations in our support for such issues so i cannot speak to OP's individual case however usually such cases can be resolved when corresponding proofs are provided like signing a transaction from a previously used address to duckdice that isn't from an exchange with other corresponding proof. it would be an unusual situation where KYC is required however since such amounts are involved and associated with the account it's not impossible.

again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold (against our terms of service) or 'loaned' too then try to gain access to it and then try to obtain bonus funds through negotiation and then use public platforms to make accusations in an attempt to increase pressure on us for nefarious purposes.

I am not saying OP is doing this, but I would say it's a common problem across casinos and thus why it can take longer than a genuine person would like to ensure we are absolutely returning an account to the correct person.

I would also like to highlight that if you lose credentials/ability to sign in that is not the casino's fault and nor is it the responsibility for us to return accounts that as OP says have no actual funds connected to the account except what he believes might be available in bonuses which after a month, is actually unlikely except the faucet of which he might still have level.

I would say a few days in such a case isn't a fair amount of time to make public accusations that are not well evidenced but it seems the norm for us here, we provide a good and clear service and fringe cases like this are the ones that appear on the forums and not all are genuine (again, not making claims about OP i really am going into this blind but there is a pattern out there that is clear to see of and i might need more coffee )

Bobstone,
DuckDice Live Support

[igumama]

We have separate designations in our support for such issues so i cannot speak to OP's individual case however usually such cases can be resolved when corresponding proofs are provided like signing a transaction from a previously used address to duckdice that isn't from an exchange with other corresponding proof. it would be an unusual situation where KYC is required however since such amounts are involved and associated with the account it's not impossible.

again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold (against our terms of service) or 'loaned' too then try to gain access to it and then try to obtain bonus funds through negotiation and then use public platforms to make accusations in an attempt to increase pressure on us for nefarious purposes.

I am not saying OP is doing this, but I would say it's a common problem across casinos and thus why it can take longer than a genuine person would like to ensure we are absolutely returning an account to the correct person.

I would also like to highlight that if you lose credentials/ability to sign in that is not the casino's fault and nor is it the responsibility for us to return accounts that as OP says have no actual funds connected to the account except what he believes might be available in bonuses which after a month, is actually unlikely except the faucet of which he might still have level.

I would say a few days in such a case isn't a fair amount of time to make public accusations that are not well evidenced but it seems the norm for us here, we provide a good and clear service and fringe cases like this are the ones that appear on the forums and not all are genuine (again, not making claims about OP i really am going into this blind but there is a pattern out there that is clear to see of and i might need more coffee )

Bobstone,
DuckDice Live Support

i lost a decent amount and didnt raised any voice or conversation if my intentions were bad about you, i lost it and i was knew it as its gambling. why its taking time from yours when i am here to provide any kind of document thats legally required for KYC where you can see my identity

[bobstone]

[/quote]i lost a decent amount and didnt raised any voice or conversation if my intentions were bad about you, i lost it and i was knew it as its gambling. why its taking time from yours when i am here to provide any kind of document thats legally required for KYC where you can see my identity
[/quote]

Again, it's not exactly my area but KYC itself isn't a means of proof for ownership of the account in all cases; if you haven't got other necessary proofs like password, email, and wallets associated with your deposits to prove it, it basically becomes impossible for us to return an account even if we suspect it to be genuine and rightly so for the security of all our users regardless of whether it's an account that's never betted or betted millions it would apply but especially high rolling accounts are often a target by nefarious people making such claims, and often make posts such as this in BTT as an attempt to add extra blackmail pressure.

we are under no obligation to return accounts or discuss bonuses after being dormant for some time, especially with no active funds associated with the account.

Bobstone
DuckDice Live Support 

[BitcoinGirl.Club]

i lost a decent amount and didnt raised any voice or conversation if my intentions were bad about you, i lost it and i was knew it as its gambling. why its taking time from yours when i am here to provide any kind of document thats legally required for KYC where you can see my identity

bobstone, the support person made it pretty clear why you need to give them proof of ownership of the account. Do you have any address that was noncustodial means you have the private key of the address and you deposited some amount from that address? If you have the case resolving is easy since you will have very strong support to prove the ownership.

If you don't then may be communicate with them using the email that was used to register with them. If the email address is changed then you will need to tell them which was the first email that you used to register with them and send them a test email from that email account.

[Bananington]

i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

Everyone is passing through a lot in this time, including companies. It may be that their support use to formerly be five stars but have now changed. Slow response from support may be an indication that they have reduced their support team by dropping off some people, or that the issues been handled by the support team they have is too many for them. Maybe you should just exercise some more patience, I am sure you will be attended to or as you have been advised, try contacting their representative here.

[dothebeats]

We have separate designations in our support for such issues so i cannot speak to OP's individual case however usually such cases can be resolved when corresponding proofs are provided like signing a transaction from a previously used address to duckdice that isn't from an exchange with other corresponding proof. it would be an unusual situation where KYC is required however since such amounts are involved and associated with the account it's not impossible.

again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold (against our terms of service) or 'loaned' too then try to gain access to it and then try to obtain bonus funds through negotiation and then use public platforms to make accusations in an attempt to increase pressure on us for nefarious purposes.

I am not saying OP is doing this, but I would say it's a common problem across casinos and thus why it can take longer than a genuine person would like to ensure we are absolutely returning an account to the correct person.

This is a fair response. I once worked in a customer service setting designated in unlocking accounts that have went dormant for months, or are VIP accounts (in a retail setting) that has a lot of perks and bonuses. Every now and then we will have some random bloke claiming to be the owner of the account, says they forgot their password, emails and all that stuff tied to unlocking the account. However, they have some IDs that can provide verification that they are indeed the true owner of the account. I guess since this is related to cryptocurrencies, it would only be fair if a signed message from previously used address is obtained. However, knowing the habits of a lot of people in crypto today, it is possible that the original account holder may have used exchanges to transfer funds to and from the gambling account.. but who knows?

I would say a few days in such a case isn't a fair amount of time to make public accusations that are not well evidenced but it seems the norm for us here, we provide a good and clear service and fringe cases like this are the ones that appear on the forums and not all are genuine (again, not making claims about OP i really am going into this blind but there is a pattern out there that is clear to see of and i might need more coffee )

Bobstone,
DuckDice Live Support

Given how things are mostly online nowadays, I think OPs concern regarding turnaround times in-between emails is just valid. Fast replies are needed in these kinds of requests as it gives the OP and you a lot more time to discuss things if there is a constant and timely stream of messages between each parties up until the issue is resolved.

[Mahdirakib]

again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold

Have you tried to find similarities of writing style between this user and previous suspected forum members? I just checked the post history of nomercy33 & richardo3o and found a common thing in their writing style. They didn't used the punctuation properly, and they rarely capitalised the necessary words. OP is doing the same thing now.

i lost a decent amount and didnt raised any voice or conversation if my intentions were bad about you, i lost it and i was knew it as its gambling. why its taking time from yours when i am here to provide any kind of document thats legally required for KYC where you can see my identity

You aren't KYC verified at DuckDice. Therefore, they won't consider it as the way to verify the ownership of an account. In the other thread, you have said that you got the access of your Binance account and Stake casino account by submitting KYC details. Can you show us the proof of the conversations with those platforms support team. You are a high roller in casino, you had more than $100k in your wallet but it is questionable that you had no backup of your accounts & wallets!

[bobstone]

Have you tried to find similarities of writing style between this user and previous suspected forum members? I just checked the post history of nomercy33 & richardo3o and found a common thing in their writing style. They didn't used the punctuation properly, and they rarely capitalised the necessary words. OP is doing the same thing now.

Well, we like to be fact-based do we not I suppose such is perhaps in the subjective area, but as i say, it's a methodology that is attempted time and time again not just in our casino but across the business sadly Whether OP is or isn't doing this is by the by to my comments i guess but that was a very particular good example of why we have to be so careful.


---

as to regards on being quick and efficient in communication being a must, of course, you're right it's always the goal just I can't speak to this individual case as I do not handle account security personally, as I've been made aware he's been given all the relevant information as stated earlier as to what we will require for proof of ownership and as said KYC isn't really always one of the things that can help such a case as pointed out by other posters and as another poster also stated i am aware it's not always so easy like for example depositing directly from an exchange to do so but it's why it's very important in all areas of net life to protect your data and accounts carefully so such situations like this can be avoided when genuine.

----

[Mate2237]

i lost my phone which i belive is stolen from me,

You have to be certain how the phone got missing. Either by stolen or you missed placed it at something, so that it will be easy to track it down if you want it.

i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.

You can't recover the account from another platform, you can only recover your account from that the same platform but in a different device. Probably you made a very big mistake by using another platform to login and was trying to recover from there.

first of all its took 3 days to get a response from theire team.
when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard
and ots goes so on
they told me to creat another account and use it
which i created but i can't use it as i am broken, theu denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right, i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

If they really response to you and asked you to create another account is wrong. That means, they seized the funds. They know what they are doing.

[QueenVera]

Most times, this type of topics don't really get recognized because of the aspect of prove especially towards a casino with a five star rating.
To OP please when making a quisations toward a company, try as much as possible to show proves and evidence backing what you're saying and also remember that  tye casino is someone's business and you're talking down on its reputations to millions of users which isn't good for any business.
If all you've said is true, then I'm so sorry for your loss and I really don't understand the principles of the monthly reward from the casino and what's the possibility of you just receiving monthly bonuses which you said was your right without you having to use the casino.

[bobstone]

If they really response to you and asked you to create another account is wrong. That means, they seized the funds. They know what they are doing.

to be clear there are no seized funds as there is no remaining balance, OP even says this in his initial posts regarding how much he says he's lost, the only possible thing he might be missing out on is his level on his faucet and for such a better as OP suggests he would near enough instantly get that back as it's a temporary competitive level if he resumed playing.

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.


Bobstone
DuckDice Support

[igumama]

first of all to those who want to know how i lost my phone, they can read it here https://bitcointalk.org/index.php?topic=5429684.0

i dont have funds at my account but i have previous monthly bonuse and weekly.

administrator of duckdice told me via support that i should creat a new account and use it which for i don't have enought balance.

[gunhell16]

i lost my phone which i belive is stolen from me,
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.
first of all its took 3 days to get a response from theire team.
when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard
and ots goes so on
they told me to creat another account and use it
which i created but i can't use it as i am broken, theu denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right, i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

Therefore, you didn't get what you wanted from them, because the service they have in their help support center on their site platform is not good. is that right?

It's obvious that you're also an addicted gambler, I don't think you can throw away 53k$ in just 2 months. Now, about what you say why they get 5 stars, maybe they have paid people to do a review about their platform and they will rate it 5 stars, it's that simple. But I don't think all platforms do that.

But if you really want them to complain to can able to file a scam accusation against them dude.

[Slow death]

i dont have funds at my account but i have previous monthly bonuse and weekly.

I think you need to forget about this case, the arguments that @bobstone posted here in this thread make perfect sense, the casino doesn't have much to do about your case and you shouldn't blame the casino for a mistake that was yours, the casino doesn't you have to account for it because they have no way of proving that you are the owner of the account and since the account has no funds, and it has already been inactive for more than 1 month, you will not have any monthly or weekly bonus so it makes no sense to be claiming account that you have no way to prove that it is your account

another point here is that if you were able to have such a high volume of money playing at the casino before, and the casino told you to create another account, and you said that you no longer have money to continue playing, honestly how is it possible that a person who played with so much money in a casino no longer has money to continue playing in another new account? your case may be that you really are not the owner of the account, maybe you bought that account, because that part of your story that you no longer have money to continue playing in another account makes no sense

[blockman]

i dont have funds at my account but i have previous monthly bonuse and weekly.

Well, it's made clear by the support that if there are no funds left and there's no way to trace that you own the account, there's no way that they'll recover any amount or the account itself since it's been dormant.
Most casinos have their policy about account dormancy so, if you're trying to argue and wanting to get those bonuses, just let it go and I guess you just have to move on if the support himself said it already about bonuses and dormancy and no balance left.

[cryptomaniac_xxx]

Ok let me get it straight.

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

So that's why the support tells him to open a new account. But not sure if they can transfer all of that to the new account though.

The OP is back to square one.