Bitcoin Forum

Hi there BcTCommunity,

ive been scammed. Again. This time its XAPO Service. They are Holding simply my funds from one Day to another! Ive could lost 5 btc at once like this!

Be Aware Guys! Dont loose your Money on wrong Immpressions like Xapo.com! They will simply lock your balance from one day to another..

You have been warned! Try to unlock your Balance until its to late and your Account also gets locked!

Check this Video!

https://www.youtube.com/watch?v=nCVkkBgjNrk

Users reporting over the same Problems:

Can you explain more please how they are holding your fund , did you request to send Bitcoin but they didn't send , or they have locked your account ?
I think this wallet is widely used and it can't turn into a scam easily .
In any case , I don't use this wallet , I trust only blockchain wallet .

ive updated my post with a little video of trying to spend my btc from the api!

OP it only your wallet who get problem
My wallet has no problem it can still send or received
Maybe you need contacted support for know why your accounhas problem

I have been with Xapo.com since they started and never had one problem.

This already happend. They did not reply even after 72 hours. Ive used XAPO for now longer then 1 year and suddenly my Balance is looked.

they locked my account yesterday too.

Me too. but I am just using the simple wallet to receive and send payments. I have not get any problem but after reading this post. I prefer to go to xapo and redeem all my balance from there. taking care is better then loosing money. I've 0.5btc in xapo and they are too important for me. I've earned them in 6 month with my hard works. and don't want to loose them..

Do you already contacted support?
Is xapo give any information when locking your account or just lock it and never tell you why they your lock account?

Guys in any Case! If u can unlock your Balance! You should! I cannot and several Users have the same Problems since 72 hours! Its just a advise/warning in case u can withrawel your btc to get it safe...
They are not replying to my support ticket. An New User Called JessieXapo send me an Pm on bct and asked for my user informations : Date Registered:   June 11, 2015, 11:12:59 AM https://bitcointalk.org/index.php?action=profile;u=521651

Do you know why you got locked? You may have done something which are against their rules same as the others who got locked also. I used xapo for a long time and never got any problem with it since unless the time I forgot my 2Fa but everything works fine with them. I can receive and send money normally.

I can't believe that XAPO is actually scamming People on purpose.

I am using it for 1 month now with no Problem.

The reason why I like XAPO and why i don't believe it's a scam is that it funded by some of the biggest names in private equity (e.g. Fortress Investment). These guys earn millions per day and would never Support a Company that is scamming for a few Bitcoins. Just not worth the negative PR. I doubt all These big names involved in XAPO would Support any such corporate policy.

After reading this, I've signed in my account and check if there's the same problem. Luckily there's not. As far as I know Xapo users had problems with it's support because they are not replying in an hour or in a day, but I suggest you to keep on sending them a ticket, because if you stop they will really not get back to you. I was wondering why there are several users who are encountering this :( Are there no explanation or email to you about this? Because I think you should have been informed why it happened. If you really comply with their terms I hope you all get back your account and money.

ive got an locking issue on my Xapo account but everythings fix when i contact support althoug its bit late atleast its ok now,and if you still experiencing the same problem better to send many tickets to their support until they answer your inquiry.

What was the problem with your account, was it your mistake or theirs? Did it take long for them to reply and unlock your?

Are you still using them? I am just curious as I am also using xapo.

Since they dont charge the fees like blockchain I guess the support staff is smaller.

I was also got problem with xapo but its already fixed now. Its my fault Im not blame them because its for the safe of the user who trust using their wallet.

I have no problems with xapo here as well, and used my debit card this morning and worked.

Op, you didn't say what you were doing with your bitcoins you stored on your Xapo account?

I am asking, because online wallet services are known for monitoring EVERY single transaction and bitcoin flow.

Every incoming/outgoing transaction is checked. I am not exactly familiar with Xapo and their ToS.

But I know for a fact that if you gambled with your BTC and use for example Coinbase wallet your account will be frozen as well.

So this - or other 'suspicious' activity is most likely the reason your account is 'blocked'.

My XAPO is still working fine. Did you guys enable 2FA? Did you guys accept XAPO via TOR or VPN? Did you guys use your XAPO address on gambling sites?

I would really appreciate if users of xapo who where locked could explain if the mistake was on their end or a mistake by xapo.

I am using xapo to pool all my faucets Satoshi and don't want to get blocked eventually.

2fa is not yet mandatory does it help to avoid problems?

I have been a XAPO user for over a year and it has not failed me once. I might be wrong but I believe I had a handphone number tied with them, and 2FA enabled. And I do not access XAPO through a proxy.

So far so good.

Report:
After Reading this thread and OP's accusation I went to Xapo. logged in my account there and Send all my balance to my electrum address.. the transaction done pretty fast and I got my money to my electrum wallet in only few minutes.
now I am feeling that there is everything fine with xapo. but OP is doing propaganda against the service. I don't know what happened with his account why his account got locked. he may tried to do something illegal and got banned from the site.
but for me Xapo is still working fine and good..
that's it.

I think you suggestion is the best way, for now, to avoid if sometime xapo will turn into the scam, but anything can happen. we didn't know about the future of xapo. Better to save your money into your secure wallet.

Hi there,

Yes, I can assure you all that Xapo is not a scam. I am the Head of Customer Support at Xapo and due to regulatory reasons, if users have reached some limits or we did not previously ask for their information and then they reach a certain limit, then we are needing to ask for ID verification. We apologize that this was not communicated to some beforehand and also I apologize that we have a backlog in getting to some cases. However, I am willing to help anyone out and will expedite their case!

If anyone has already sent a ticket to support@xapo.com and is still waiting on a reply, I kindly ask you to PM me with your registered email address and I will make sure that you receive a response ASAP and your ticket gets resolved!

Thank you for your patience and understanding, everyone :)

That are mined Coins which i directly load uppon the Xapo Debit Card from the miningcz pool.
No Gambling, no Mistakes Just XAPO!

This is akward. Now XapoJessie asks in the Thread for your Email account from XAPO :P Berally legal :D
Anyways this is a lier. Ive just given the proof of resitance id and so on long time ago to get my card, and i also verfiied it to get unlimited transactions.

GUYS IAM REALLY CLEAR! THIS IS A SCAM, WHICH WILL HOLD YOUR BALANCE AND DONT REPLY ON PROTEST TICKETS!

DONT LOOSE YOUR MONEY ON THE SCAM! BE AWARE YOU HAVE BEEN WARNED!

This sounds horrible. Then tell us, what is the limit? I have been defending you guys all along because you guys serve many of our needs.

I also am not able to access my wallet till I provide them with my ID and Address proof. I submitted the documents and asked them to open my account. I just hope they let me access my account as I have 0.3 BTC in my wallet and need my funds asap.

just an idea.
you use ur real ip-adress, email, id, widdraw from an atm with an inbuild facecam, or whatever and your country has a law that you need to pay taxes on mining. like here by me.
may they get forced to lock the account if its not a registered wallet for a real company.
I also bet that some (real legit) companys from europe need to work together with the governments.

In my Country there is a right that prefends your data ;) Anyways its legal in my country to earn every month 450 texless wehich iam doing on my xapo wallet. Normally!

so be aware you have been warned guys.. My account balance is for no reason from one day to another on hold.
Ive provide Documents to verifie the Card in case to get unlimited transactions going.

!BE AWARE - THE SCAM IS REAL!

that right that prefends your personal data falls with suspicion.
but i think you are right, because i dont trust them in any way because the< have an "protect your privacy service" on the domain :) no body pays for that, if they want to be legit ;)

Wallet online is very risky. I think it's safer to use wallets offline. However I use the wallet of xapo and I managed to move large amount of bitcoins without any problem. Hear no lock. 30 minutes ago I made a shipment of 2 BTC Xapo to my Wallet offline. Everything went perfectly as expected. I think this problem is only happening to you. Try to contact the XAPO. For me this is one of the best online portfolios.

Just FYI to all the people that think that I am not legit: this user sent me a PM and with that push, I was able to get back to check the documents, get back to her support ticket, and reactivate the account!

It's as easy as just sending me a PM so I can help all of you out. Thanks!

Oh wait , why don't I feel sorry for people relying on third party to store their bitcoins ? Because they are not smart enough to not use desktop wallets where you and only you are in charge of your bitcoins. I hope lesson is learned and you never try online web wallets again. They can run anyday with your money. Start being smarter , learn a lot in the alternative clients section of this forum and you will see the advantages of desktop wallets.

ive been using a offline wallet a long time. Now iam active again on bitcoin qt because Xapo blocked my funds

In any Case guys! Ive read now that several people dont have the Problems, but several got the Problems - From one Day to another Your Account got locked.

In this Case u Can see this Thread as a Warning!!!.

Ive had using Xapo since the beginning and never expected something like this. It also went every time well and i find it great to pay no tx fee from the Wallet.
So and Today.. Ive lost my completly Balance?.. Thats how it looks.. and how it works for Xapo. They will simply lock time by time several Accounts, so that it will never come to a big crowd but ever be profitable ;)

So be aware Guys, dont loose your Money to.

regards

I confirm this :)

My account is active now and thanks for your help. Appreciate it a lot.

Hi Jessie, thanks for the reply. Really appreciate you react to this thread.

Any chance you could shed some light on the limits. Especially which countries are affected and how high are these limits?

Thanks
Mauser

Hahahaha they always with 3rd parties to save their money, the best 3rd parties is always blockchain I sure. :D only use the mainstream online wallet like blockchain. or from their suggestions better to instal desktop wallet.

Actually people using 3rd party wallet instead dekstop wallet is to make them easy to access
If you need your money asap but you are not in your dekstop how can you get in touch with them, so 3rd party wallet is the answer

But you could also drop the wallet qt on your phone like under android its vefry easy? So why should somebody use the third escrow in this case. It to be more fanacial in the BTC buisness and they can handle simply react from one day to another like they want. In this case im not gone use xapo again. I want my BTC bacK!

All you need to do now is contact their support send raining tickets so they can actually seen your problem and thats the reason why i dont really trust any web wallet for storing my. BTC because anytime they can close out our account if they find something malicious transaction happened and try to use blockchain its more safer than any wallet existing in web wallet industry.

Also something I wanna know this summer I want to use the xapo debitcard that I have unused in my pocket. But so far didn't need to use it so what happens when I start using it this summer. I really hope that I don't get blocked at the moment when I try to use it. Maybe good idea that there is some clear and good info for all XAPO users so they don't get disappointed. 

I withdrew some of my balance out of the XAPO Vault and was able to spend them without any issues.

As of now I can still Access my Xapo wallet and Transfer funds or pay with them.

Somehow I still can't fully understand what the actual Problem was. It's seems to be related accessing capo via proxies. So its more a security measure to lock the account?

At the Moment i have less then 10$ there. No Need to Transfer I guess.

I used my XAPO card today too, it worked as usual. But now they want to know more about me - they don't explain reasons, this step cannot be skipped. LOL! I'm verified user, they already have my scanned ID, cell phone number, personal e-mail and detailed info of my purchases.

Very disappointed of this news and the attitude - just like in ordinary banks. They always want to know more about you, but when smth happens, you're on your own.

So this happen when you decide to use the XAPO debit card. If you already verified yourself what info do they need more then they already have from you. I am still curious if this will happen for all of us need to be sure that I can count on the XAPO debitcard without getting problems. 

Xapo is one of the biggest players in the space. There is no way they scammed you. You must have done something wrong.
End of story.

XAPO is an online wallet, anything can be wrong with an online wallet, they can run with your money any day they feel like it. The OP is saying has done all of the verifications and everything but apparently XAPO is being selective and locking accounts here and there, this is not the first thread against them so I would not trust them my hard earned bitcoin.

I used to think before when LR shut down but Xapo is a licensed wallet that just can't run away with our money unless they fall in legal trouble. It's not like MtGox or any other exchange that can shut down anytime. Also, it's always preferred to have more than 2-3 wallets to be on a safer side.

It's ridiculous - they are not big, obviously they can't establish proper support for years. I know a girl from XAPO support - she's doing her job fine, but for a serious approach you need >1 girl in support team. They even stop supporting official BCT thread.

Or you can say that the whole cryptoland is small, amateurish, timid and shady, it can't get big because of Big brother - then I'll agree with you.

To make a long story short the problem is you only need 1 wallet, Multibit HD or Electrum run in a clean PC (you have to be sure its clean and take neccessary steps to keep it that way) as the private keys, the seed will never leave your PC. While I have said many times, keep your bitcoins in a third party website which offers wallet for bitcoin is not the wisest thing to do but warning in this forum is not taken seriously apparently, still I don't get tired of warning against ponzi scams and web online wallets.

I dont like my wallet to be deactivated so need to be careful if it's will happen,my suggestion for you sir don't put all your bitcoin in one wallet, there is some online wallet deactivated by moderator
Without even warning so be prepared if it will happen . I do not trust any kind of online wallet coz there is a posibility that it will take your worked bitcoin so use desktop wallet to be sure.

So what is the limit, please inform us.

Be Aware Guys, Balance still not available, still no response from Xapo now for longer than 7 Days :(
I think they having now fun with my funds. Be Aware of the Scammer account JessieXapo - Shes just trying to steal your Informations.

regards

if you would see out my xapo tx adresses you would`t come down if your many is stuck there  :)  ;D You can do what u want and feel free to use this scammy Service ;)
In any Case maybe the same happens to you. And you will declare the same after and think of this... You have been warned

And simply.. There is not Problem with PIN or 2FA for sure.

I have a zero balance but i was using the card in the past. same situation for me

If you want to continue using Xapo, you can submit your ID proof and get your account activated. It's only for our security and Xapo has been the best wallet for me till date. JessieXapo is the Xapo representative who will activate your account.

In case of this Post i have to advice every User not to provide your Personal Details to anybody except the Xapo Support like declared on the site xapo.com.
Be aware. Your Personal Data or Personal Data could get stolen if you provide id. Untill there is no "proof" that a Xapo Support Agent, or the Thread OP says "JessieXapo" is for doing this. All this is highly risked and this users could loose all of there Balance! In this case i had to given u bad trust until u can provide a legit trust/proof of JessieXapo dealing for this.

https://bitcointalk.org/index.php?action=trust;u=141005

Please make me happy  :)

Xapo is not a scam wallet but they need ID proof to verify the user's details so that they aren't getting involved with illegal trades or fraudsters. It's different for blockchain while even coinbase has a verification process. JessieXapo seems legit and the same support agent replies to our Xapo support tickets as well.

lol . maybe it is just your wallet i didn't encountered any problems with xapo and also the other people here . i guess that's only your wallet that having a problem you should check before making an accusation .

Yes. It seems to be this.

If you get the "Unable to send message" it probably means that you need to upload some ID.

Please delete my complain from this post.

Yes, was surprise when they lock my account until I verify my post address. I was mad, because when I register on xapo, I dont sing up for this verification.
Everything would be fine, if you create a account and must verify before start using a service. But not after.

Support just reply, that you have to verify if want keep using a service. But if not, please give me other bitcoin address and your funds will be send.

So the truth comes out!

Yes, I am an official Xapo Customer Support agent - the same one that responds to emails sent to support@xapo.com! I can assure everyone that I am not trying to steal anyone's information & I will never ask for it. All I want to do is let anyone that sees this forum and is stuck in manual review know that they have the option to DM me with just their registered email address (I'll never ask for more) so that I can make sure that your support ticket gets a response!

This is just another scammy try without any proof to get legit :D Anyways guys dont loose your data email or whatever. I could say so far jessieXapo seems very fishy

Balance still locked on my Side. No Answer from Support so far annnnnnnnd its goone.. Ty JessieXapo?

Even a desktop wallet can give issues if your hard drive fails and same goes with paper wallets. Each wallet has its negatives and hence I use xapo and multibit as well as unocoin to have more than one wallet holding my coins. Else, if you lose your password, you can't access any wallet in that case.

 Heloo OP you have problems with your xapo wallet does not mean XAPO is scam ... i have xapo wallet very long time and for me it is wery good fast and stable i have tride many wallets but xapo for me  is number 1)

All online wallets are risky whether it's Xapo, Coinbase or even PayPal. They just chose to close your account without any reason and you need to keep submitting documents to get your own hard-earned money back. That's the reason, I don't keep more than $50 in any wallet/payment processor. Blockchain is the best as you own the wallet and it's keys.

LOL! Due to your personal issue with Xapo, you doubt all those who support it. You're just leaving fake ratings for everyone. I did not tell anyone to give their ID proof to Jessie on this forum but they should only give her the email ID if anyone has sent a support ticket to Xapo. For your happiness, here is my proof that Jessie did solve my issue:

https://s31.postimg.org/pmbtqj9nv/Xapo_1_7_16.jpg

Users like u should get banned. I dont believe in that what your saying. The Scam already happend dude ;) but you did not recognize it or maybe your brain works on forks for 25%. They simply do buisness  like every company else. And if you dont unterstand how there Buisness works. This is it. They just hold your account for now reason. Ive already provides these data and my balance is still on hold.
So dont introduce yourself for registratin without any verification level. This isnt really a proof of sign that every user gives the right information - How long are u using Xapo then?
Iam excpecting your kindly new to this and u will definatly go the same way like me if the community let things like this happen ;)

my xapo account is working fine i borth now more than +7 BTC there !!
and had never a problem. Somethimes its hard to find contact to Support but allways found support.

kind regards

funds still unable to send still no response from Xapo Support .... :(

same problem here.....

XAPO just scam me ,and support refuses any explain for a week...

If you have more than 0.1 BTC ,jsut dont save in XAPO

I've been using xapo for a while now and got no issue with their services.Up till date I can still access my funds.Its pretty unusual to hear that xapo has turned to scam over night.

Did you just sign up to post this here?

So many People have no Problems with XAPO at all. I just can't believe they would actually take your Balance away.

Do you still have Access to your wallet? Is the Balance 0 or the account just locked?

balance still locked more than 5 btc risked into this.
Be Aware it happend suddenly. I used xapo as card provider for now over half an Year.

regards

I have found it really depends where you live how much problems you have.I am from the UK that is quite bitcoin friendly so I have no problems.Some guys from places not so bitcoin friendly can have a lot of problems

you completely misjudged, OP is trying to aware us from using xapo like online wallets which can simply block you. There is no any link between legality or federal regulation affecting this types of banneds in most of the cases. Using hardware wallet or storing bitcoin in paper wallet generated offline till you use them, may be good option rather than storing huge amount in this online wallets.

I've been using Bitcoins for about 2 weeks now... it only took me about 1 week to realise that online wallets are a "Bad Idea"™

It is mentioned in quiet a few places, including the description of this sub-board:


Without access to your private keys, you don't own anything. Essentially, you have an account with a 3rd party who let you move some of 'their' bitcoins around, based on how much you have 'given' to them to hold for you. You have no real control and no real comeback should they get hacked/disappear/freeze your account/take your coins/have technical issues/go on holiday...

Like a lot of things in life, prior results are not an indication of future performance. Just because you haven't had issues with a service for the last X days/months/years... does not mean that everything will be working tomorrow (or this afternoon). Look at how long HashOcean was 'running'... long enough for 700,000 people to cash in. How long did it take to disappear? A few mouse clicks.

In my view, online wallets, who don't provide private keys, are just as risky as handing over your bitcoins to any given cloudmining/HYIP/<insert bitcoin investment here> provider. You are essentially giving your money to a 3rd party and trusting that they will not run off with it.

If there is sufficient evidence behind this accusation then I would recommend that this wallet be removed from bitcoin.org

The thing is... my Xapo wallet still works fine. Granted, I don't have anything close to 1BTC in it... in fact, it barely has close to 0.001BTC :P

But I can still log in and send/receive bitcoins to the account. So what is happening here, is that a few users (I think there was more than one?) are having some issues with Xapo, and throwing around SCAM accusations, because they're upset at the poor service and that their bitcoins are unavailable to them. Fact of the matter is, Paypal freezes peoples accounts all the time and people don't label them a scam. Annoying and shitty? yes... scam? no.

If they have blocked the OPs account because he violated the ToS, well... then it depends on exactly what ToS they are claiming he violated. If they're playing the "issue violations on technicalities" game, and failing to provide any sort of customer service to help resolve the issue, then that sucks and shows poor management and customer service on Xapo's part... but that doesn't make them a scam. It makes them a crappy Bitcoin wallet.

Yes. This is what happened basically. XAPO is not a scam wallet, they are far away from being one, as far as I am aware.
But XAPO customers are blindly believing that their bitcoins are not being 'regulated' by XAPO internal set of rules - clearly presented in their ToS.
And later when someone's account is suspended because he broke some 'stupid' rule (probably without even realizing it) he cries and call it a scam.

Any new user should take a look at the website first before using it. Especially with all these high profile names involved with xapo I believe they will try everything to avoid illegal activities. The negative PR would cost them more than earning on the site.

Same happened to me. Xapo locked my verified account without showing any reason. Scam company  >:(

Scam? They are just being careful with the users to avoid criminal misuse.

After having 1 BTC on Xapo they also locked my accounted. After uploading proof of address and verifying my name the account was unlocked instantly. I don't believe they delete your account and take your money.

About One Week Already Passed And Still My Account Is Under Review After Submitting My ID & Address Proof

I've been using xapo wallet for a long time but I did not encounter any problems . I think before entering some online wallet you should check how it works cause almost all online wallets has their own way of protecting their clients coins

I also now not have any trust on xapo, as they will lock your account and will freeze your funds without any reason and will ask for to provide your documents which is against the anonymity of bitcoin. try to choose blockchain that is looking as more reliable.

If you don't want to follow their bullshit TOS, then don't use XAPO. There plenty others our there. I never liked XAPO anyway. Can't deny that transferring bitcoins without a fee is a good feature though.

 If i were to use an online wallet, it would be blockchain. Nothing else.

Not news one would like to hear when looking at a service they were going to use.  :-[

is bad news
because xapo is good wallet in without fee send

I don't have any trust to this web wallets that has no fees. And I would like to recommend Blockchain web wallet, and mycelium if you're a smartphone user because all this web wallets without fees are questionable why they do this service for free without charge whats the good benefits to them. So don't ask if one day they will become scam.

First of all Xapo is not only a wallet, they offer other services and business is regulated by different laws and regulations, like the one that reffers to anti-money laundering. If Xapo realy holds the coins there must be a serious reason for it, like violations of some rules and laws or problems with your ID and other documentation. I'm sure that if you contact the support they will clear up the situation.

Then tell my why we hear all the stories about Xapo's suspended and frozen accounts, but on the contrary I never heard anything similar happening with blockchain.info?
It seems that Xapo invasive ToS regulations are a bit too much for some bitcoin users to handle.

I can't access my Xapo Main Wallet since two months.
XAPO is SCAM!
Do not use it if you do not want to lose your coins!

Never talk without proof. Would you mind to share here what is the error you are facing when you are trying to access your Xapo wallet. What were the responses you got when you are trying to conduct their support /customer care. I have been using them for years but not facing any problems till today.

The only proof I can show you is gif with never-ending loading animation that I see since two months. After using account for 2 years. Support is not responding.
There is another topic on this forum where I explained everything. I do not want to double posts.
Maybe this is not a scam and finally after some months they will find out problem that affected some accounts or maybe not.
But imagine you have frozen money because support is not responding for weeks. You do not have an option to export your private keys because they are shared there.
So this is only a warning.

Should have included the link for your topic then. You can also imagine how irritating it is to keep on seeing people claiming SCAM, and not see any details or proofs whatsoever.

Anyway, I think everyone knows Xapo freezes accounts. They ask for verification. Their support sucks. So, if in spite of all of these, one still wants to use them, then READ their TOS.
Nothing users here can really help you with. I guess you could keep on searching for ways to contact support.
Hope you get a response.

My account re-verification is almost pending for 1 month  >:(

Xapo is starting to sound just like PayPal and when you do that in crypto-community, you will lose users gradually.

Any person who have lost access to their xapo they have to contact to them through their support ticket and I am sure that you will get a reply from them within 24 or 48 hours and if they will not be able to provide you their service then they will send all of your bitcoins to you to one of your other wallet.

Don't say that you about this that you really know the smell of this service, are you reading with those complaints before and after what had happen to their accounts in that one lf the biggest player in the space? ::)

And you also, are you reading the whole thread and those who are comllaining? replying about 24-48 hours?then what happen?

Well in the very first place the question is who's fault? You're realizing that xapo is very trusted site this days after seing this lots of complaining of their service.
And most provably its their users fault why they are using this service and ver first place that they know that they're cannot access their private keys which is very risky as a bitcoin holder even just a small amount because you save it and you worked it then after that you lost it all for nothing.

Sure hope your right.  Just lost a pretty significant portion of my BTC funds which I was foolish enough to trust on Xapo.

*BTW, who really reads every new websites ToS that they are trying out? Any KYC requirements for wallet based services should require all of this documentation up front.

On another place on this forum I read a post from a person that he have got his account locked and after contact to them he did not got access to his account but got back his bitcoins. They send him his bitcoins to his external address. You also need to connect xapo. They may help you.

I use to have a wallet with them but then I did not change the phone number for verification and knew that they use that to allow you log into your account frequently, so have not used them since.
Glad that I stopped from all the issues people are saying that they have had with them since then.

So sad to hear that but there must be some explanation. I use this wallet and never had such issues. I wouldn't like to take anyones side, it's obviously that some people have serious problems but like I've said there must be some reason that could be explained. I.don't beleive that they are scamers.

Quick update.  Within 48 hours of making my initial post I was contacted by a Xapo representative to let me know that my KYC application had been approved.  All funds where subsequently made available.

Xapo definitely legit, just trying to comply with KYC requirements.  Would make all the difference in the world if they somehow made this abundantly clear before holding deposited funds hostage until such time as KYC requirements meet or external BTC address payout process (requires up to 7 days from what i under stand) is met.

Still testing the wallet and other than aforementioned no further complaints.

Sorry! for you man.Got my account with them about a years ago which fully address verified.Still didn't facing any problem working with them for a while.As far as i know,the Xapo is the world's most secure bitcoin wallet easy to use,there no reason that's why they did scam anyone.Using Xapo couple of times making transactions all going smoothly without facing any difficulty.So for me it is pretty hard to believe Xapo.com did turn Into Scam!
But i will concern your warn deeply...

Oh, this is first time I heard this issue. I'm using this service so Maybe I will transfer my bitcoin to private wallet.
if everything comes back normally I will use it again .

Same here, never lost a single satoshi from where i signed on Xapo....not using from longer now, i will check it!

I am using it ±1 year and never had any issues  :)

I've been using Xapo intensively and never had a problem. I use their card to withdraw paper money when needed.

I was worried after looking at this thread as some of my bitcoins are at xapo wallet but after reading the reviews of people I took the breathe. I am  using xapo from a longer time and there is no any problem to me but now the fees is increased higher that is the only problem for me.