Bitcoin Forum

BTC Download our wallet here -> https://wallet.btc.com

We’ve built more exciting features without compromising on security or accessibility:

• Master seed backup - one backup keeps your bitcoin safe forever.
• 100% control of your private keys
• Buy bitcoin easily
• Secure 2-factor-authentication
• Create unlimited bitcoin addresses
• Enhanced on-chain privacy
• Send or receive using QR codes
• Dynamic transaction fee - makes sure you are paying the optimal transaction fee to the bitcoin network with the fastest transaction confirmation times  
• Accelerated transactions - push your priority transactions directly to the BTC.com mining pool for super fast confirmation times
• Label and manage all your wallet’s addresses easily
• Easily send to your friends without having to ask them for their bitcoin address
• Transaction history with full transaction details
• Customize your wallet with your own profile picture
• Supported languages: Spanish (Español), Dutch (Nederlands), Russian (pyccкий), Japanese(日本語), Chinese(中文), Portuguese (Português), French (Français), Hindi (हिंदी), Swahili, Korean(한국어) , German (Deutsche) and Arabic (عربى)
• Supported currency denominations: USD EUR GBP CNY PAG ARS BoB CLP PEN PYG UYU VEF CRC MXN NGN INR
• BTC.com mining pool is one of the largest in the world
• BTC.com is part of Bitmain Technologies, the leading and biggest bitcoin mining manufacturer in the world

This app is free and open source software. You can view the code on GitHub at http://github.com/blocktrail/blocktrail-wallet.

We’re here for you, for support email: support@btc.com

Quick question - will Blocktrail go through a re-branding to match BTC.com's brand? Or will it stay as Blocktrail under the BTC.com umbrella? Thanks.

Hey BitcoinXio,

Yes, we will be re-branding Blocktrail to match BTC.com's brand. More information you can find on our blog here: https://blog.blocktrail.com/2016/07/blocktrail-is-now-a-part-of-the-bitmain-family/

thanks :)

So far looking good !

Watching this thread  8)

Hey all! We are happy to announce that the giveaway is live!

To participate click here: http://bit.ly/2aIWxSV

Good luck everyone!

BTC.com

BTC

We just opened up an official Sub-Reddit for BTC.com.


bit.ly/2b444uQ (http://bit.ly/2b444uQ)


You can use this sub-reddit to contact us or to discuss any future releases, articles, events, etc.


BTC

Blocktrail Set to Launch ‘Most Used Bitcoin App in Whole Industry’


https://cointelegraph.com/news/blocktrail-set-to-launch-most-used-bitcoin-app-in-whole-industry (https://cointelegraph.com/news/blocktrail-set-to-launch-most-used-bitcoin-app-in-whole-industry)

BTC

Hey all,


Email's have been sent to winners, please click the link and choose your prize. Thanks for participating!

Make sure to stay tuned as we will be giving away many other stuff!

BTC.com team

I don't know if this post is getting enough attention here or the wallet is just too bad? The wallet looks like a clone of Blockchain.info? Too many similarities! I Like the feature of showing Pool Distribution and Network Status (that entire div).Quite unique and really helpful! The API seems unavailable right now otherwise I'd be the first one to use it  :P Still don't understand how it's the most powerful web wallet? No FAQ section or detailed information about the topic.Not very user friendly interface at the moment.Does it support signing/verifying messages ? Couldn't find that info either..Please update the tabs on your website.

Our wallet was under another name "Blocktrail" - on this site there is a FAQ (https://www.blocktrail.com/faq) and such. We are in the process of transferring everything to BTC.com please bear with us :)

All wallets are similar in the sense that they are bitcoin wallets - we are not a clone of blockchain though, everything was built from the ground up using our API (https://www.blocktrail.com/api) and very talented dev team. The Blocktrail API tested and loved by many businesses, projects, and devs will also be transferred under the BTC.com brand.

I'd like to stress that the countless third parties using our API and mobile/web will not be affected by the transferring of Blocktrail to BTC.com

We're working around the clock to get everything to the level of excellence both we and our users require.

Thank you

So we can just login at BTC.com where it says Create New Wallet with Blocktrail username/pass/2fa ?

If you have a wallet already, then click "already have an account" then yes just login.

https://i.imgur.com/JRY8qv1.png

Ahhh - I was looking for something like that, that bit isn’t visible in Safari 9.1.2, doesn’t scroll to it either, needs moving up a bit.

Just switched over to Firefox and there it is.

Thanks

Thank you for that, sent to the devs team as urgent.

Your domain is so cool, must be very very expensive. And your site is new blocktrail??  Is your site reliable? Any ppl has used it?

NeutraLTC , I still didn't hear anything from you about this issue here : https://bitcointalk.org/index.php?topic=756279.300 (If you are not giving support on that thread anymore , you may want to close it )



I have used them (and still using them) they are reliable and trusted, their API  is the best one with no competitor as well.

I have to say this site is disappointing me, i tried to register, it said my email was registered before, and then i logged in it, it said my password is wrong, and I want to find "forget password" or "reset password" like this. I couldn't find, i am so speechless, this site's product manager is imcompetent, user experience is retarded!

It's not a User experience issue , It's something that most (If not all) online wallets do as far as I know. When you first made the account , they gave you some information's and asked you to print them and store them well , If you didn't then It's your own fault.
Allowing users to recover their passwords using email will get everyone in the Bitcoin word to get hacked and that's why they give you the passphrase to store in the first place.
See here how to recover your wallet (If you have your PDF): https://blog.blocktrail.com/2015/11/blocktrail-wallet-recovery-tool/

can you set custom transaction fee or the wallet does it for you automatically based on the chart above?
because 40k fee for a transaction is not always the best choice

Shouldn't this be in the online wallet section of this forum? Just use the bottom section of the page to move it there.  ;) Anyways, I'm already using this wallet  and I can say that I like using this wallet. The only thing that it needs is a way to sign and verify a message from a bitcoin address and I'll be set :).

Hi, the wallet automatically chooses the best transaction fee, you can opt for low transaction fees if you click on advanced in the wallet section. Please note, this 40K transaction fee was just for that particular time of the screenshot.

Where is Terms of Service of your wallet? I wanted to read it before I create account but I couldn't find them on your site.
Do I need to have access to wallet before some other hidden options like support, ToS, FAQ will be shown?
Do you allow users to access and backup private keys?

Thanks for that Cast12! We might add signing and verifying messages, but first we have some other more awesome features we're working on.

NeutralLTC own a BTC.com  ;D ;D ;D

Anyway if I would trust and use btc.com, I for sure need more info about owner and history if the company

nice site say nothing about security and the trust level of it

I know of Bitmain Technologies and their history

Well , Bitmain is trusted and they are controlling Blocktrail.com now . I personally would trust BTC.COM/Blocktrail.com more than Blockchain.info as they have Multi-sig wallet and they can't spend any funds without the private keys you own , unlike BC where they don't use that + wallets are stored on physical servers (even If it's guarded 24/7 , It could get robbed). Also see here , there is some decent info about their security : https://www.blocktrail.com/faq
Without forgetting the fact that Blocktrail is open source as well and you could check the source code yourself : https://github.com/blocktrail/blocktrail-webwallet

Hey,

There is no one "owner" it's a company. There are many departments, many positions. IF you want to know more about our history, i recommend you search for Blocktrail on google news, there you will find articles dating three years ago.
Thanks

Thanks Omega for the great answer! :)

You can check it on our new sign up page for the wallet. https://wallet.btc.com

I would prefer pools over regular mining

the world lives on fees..so jst be happy the fees are low for btc

How do you access API for sending and receiving payments now?

We are still in the process of transferring everything to BTC.com but you can still get to our old API and all it's DOCS here -> https://www.blocktrail.com/api

Multisig Best for Bitcoin Wallet Security But Only 11 Percent Use It

https://www.cointelegraph.com/news/multisig-best-for-bitcoin-wallet-security-but-only-11-percent-use-it (https://www.cointelegraph.com/news/multisig-best-for-bitcoin-wallet-security-but-only-11-percent-use-it)

NEW BLOG POST:

Bitcoin in India, Not Fiat.

https://blog.btc.com/bitcoin-in-india-not-fiat-d2d00211b0a0#.scd0cxw11

Acquisition of bitmain seems pretty good for the development of this wallet, from this acquisition I hope to eliminate sending cost which I think is quite high for now, so it could be free like the Coinbase and Xapo.

If there is an elimination of transaction fees like coinbase and xapo does then I would be all for going with this as my main wallet because I just closed my coinbase wallet today. It was a security risk for me to keep it open because of all the allegations lately of them giving customer information when the IRS asks for it and who really wants that to happen to them at tax time. :-\

This website safe to store a large amount of bitcoins ???
I have used blockchain's web wallet for a long time and am getting worried that it will not be up one day when I want to access my bitcoins held in their wallet and will lose someday lose the substantial amount of bitcoin that I have there.

What i know and my experience couple months ago, btc.com is safe, but many people said never put the eggs on one basket, unfortunately right now i don't use it again because the fees is too expensive if be compared with other services wallets.
and there is no feature for sign massages and import private key on single wallet.

As long as you have the documents they gave you when you first made the wallet (the PDF) then you should be fine , even If they get hacked the hackers won't be able to do much as It's a multi signature wallet and thats not the case for blockchain.info where the hacker will have access to the wallet.dat and start cracking them.

Okay then. Then it is a safer alternative then blockchain.info wallet is to use. Cause I didn't quite know how multi signature wallets worked but looking into it now. Was looking into it with the downloadable ones that I was looking at and they have alot of features that do make your wallet more secure from such intrusions as you have mentioned.

Always, always make sure to save your backup PDF. Cannot stress that enough.

Any feedback, comments, questions are always welcomed.

Top 8 Tech Trends for 2017

We are mentioned! Check it out:

http://www.lifehack.org/521749/top-8-tech-trends-for-2017 (http://www.lifehack.org/521749/top-8-tech-trends-for-2017)

btc.com online wallet support about private key or not
if not support not private key, how i can get backup my balance if use btc.com service
i like online wallet if support priivate key service

He already answered you on my thread : https://bitcointalk.org/index.php?topic=1747098.msg17481039#msg17481039
If you don't want to lose your bitcoins then simply make a backup of the PDF they give you when you first made the wallet and you should be good to go.

Meetup in Amsterdam, come have a drink with us, 1st round is on us, second from our pals from www.bitonic.nl

https://www.meetup.com/LetsUseBitcoin/events/236873879/

I usually use Wifi while using your Android wallet but I will be using 4G instead in the next days which means I have a limited data use , Lets say 3GB per month. I wanna know whats the data usage of your application and how much MB/GB it would cost me monthly If I run it twice or thrice a day for mostly checking the balance only.

Hey Madgamer,

You are going to have to check that yourself, to be honest with you, I've never checked it. :) You can check your data usage on Android devices in the settings section.

Nothing will ever be unavailable, you'll just see a new logo. That is it.

You never ever have to worry about that.

I checked the google play and I saw an update , on the changelog It says :
Is it something to be worried about ? I mean If you upgraded your encryption algorithms , does it mean that the old ones were weaker and we should change our passwords ?
It also would be very nice If you could make the wallet checks for update when launching it because checking the google play often isn't something the average user would do.

The upgrade is ofcourse improving the strength of the encryption, otherwise there wouldn't be much reason to upgrade it.

However the strengthening is done on the encrypted primary key, to make sure it remains impossible to break the encrypted primary key, now and in the future (the scheme is now also future-proof, we can easily strengthen it more in 1~2 years).
So there's no reason for you to change your password, it's not your password that is ever at risk.

I'll add it to our feature requests to have a way to prompt users that there's an update, good idea!

I'm having an issue with the wallet , I use the android wallet and in some transaction that I received where I'm supposed to see the address of the sender , I see FALSE instead . I also can't see the addresses on the web version , when I click to see the transaction details, It simply vanished.

Hey Madgamer,

Thanks for letting us know about the FALSE bug, it already had been mentioned and are ironing it out now.

As for the receive addresses we've changed it because bitcoin addresses are used to receive payments, but not to send them: there is no concept of a "from" address in Bitcoin. Users have pointed it out to us, so we've changed it accordingly. You still can see your 'from' address if you click on the blockexplorer link.

Here is more information: https://en.bitcoin.it/wiki/From_address

I think this is one of the best web wallet. And now I have an account, just for better, for development and more secure, please add for SMS verification, so when we send bitcoin is more secure.

I'm with SMS/Phone notifications when It comes to receiving funds as I suggested once but I really don't see the purpose behind making an sms verification If there is already Google Authenticator , If you really compare you will see that third party services used sometimes fail to send SMS while with 2FA of google there no failure , without mentioning the fact that SMS will cost them money.

For best security I suggest to use 2FA. I know btc.com about 1 month ago and I am interested to continues to use this wallet, I agree this is one of nice wallet. Seen from the features unlike most online wallet, just a suggestion, should also provide a different service that is able to withdraw the money directly to the bank account.

Hi everyone. New here...
I just wanted to know how can I get my bitcoin from btcclicks. I requested a withdrawal 2 days ago, then it said it will be processed within 9 hours. I provided my btc address from localbitcoins.com, still it's not showing up.
I checked my Withdrawals history and this is what appeared

  TRANSACTION ID 66ba69af0a30b31fe5beff67142d6fb0d703ee51caffb66a1238fdfc276e8be2

  Then the amount and date.

When I clicked on the Transaction ID, it redirected me to this link

https://www.blocktrail.com/BTC/tx/66ba69af0a30b31fe5beff67142d6fb0d703ee51caffb66a1238fdfc276e8be2

I really don't understand this whole thing. I don't know what is blocktrail all about. I hope somebody can help me here. How can I get my paid bitcoins to my btc address in localbitcoins?

Many thanks. :-)

In this case ? BlockTrail is a blockexplorer just like blockchain.info , the transaction ID posted clearly shows that your transaction got confirmed and you should have your bitcoins now (If your address is one of the 201 addresses on that transaction) .

hey all,


Can you take a moment to vote for us here: http://www.fintech.nl/companies/btc-com (http://www.fintech.nl/companies/btc-com)

thanks so much   :D

As far as security goes it is good that they have tow factor authentication and that is what makes people use online wallets to store their bitcoin, but like said above try to make an option for withdrawing money, like making a debit card that can be used like any other credit card, I know Xapo provides such a facilty.

I've been using the wallet btc.com already acquired BITMAIN, a power of this wallet is the speed, while the weakness is an expensive sending than any other web wallet.

It has nothing to do with the wallet Itself as far as I know because all wallets calculate the fees the same way and those are network fees and unlike Multibit HD , BTC.com takes no fees for themselves and I have never experienced any slowness on confirmation times.

Try this wallet, in terms of security is pretty good because there are features 2FA and most importantly is this wallet very fast when loading, so that makes me like it even if I open it with the browser on my smartphone.

Don't forget that we provide our users with two private keys so that they are in control of their bitcoins.

Tomorrow we will be presenting about bitcoin at Amsterdam tech020

http://tech020.org/#page-top (http://tech020.org/#page-top)

I like using your site for blockchain review, sometimes blockchain.info doesn't work, but your site is always online, I'm your loyal customer.

As you requested, that's the thread I made about your Transaction accelerator: https://bitcointalk.org/index.php?topic=1816647.0;topicseen

Thanks Omega :)

NEW BLOG POST OUT!


https://medium.com/@bitentrepreneur/new-settlement-mode-language-update-tx-accelerator-5d2c0d6e70f6#.xwrhg7jpa (https://medium.com/@bitentrepreneur/new-settlement-mode-language-update-tx-accelerator-5d2c0d6e70f6#.xwrhg7jpa)

https://cdn-images-1.medium.com/max/1200/1*FpsvLMicHCTmnHMAiiyWyw.png

Nice! This is really a big help to the community and to every people that faced and will face a problem regarding to stock transactions on the blockchain network. And I hope this app is just like viabtc accelerator which has big probability to confirm those made transactions.

What the time near "Yesterday" is supposed to mean exactly or It's a bug? It's says 12:00 while the transaction time is not 12:00

https://i.imgur.com/yo9MTpk.png

I'll forward this to the devs :]

fix will be deployed in next release, thx for reporting the issue ;)

We have started a new thread for our mining pool:



https://bitcointalk.org/index.php?topic=1827718.0

What are you planning to support in your mining pool? Bitcoin Unlimited or SegWit? same thing goes for the wallet, If the hard fork happens, our funds will be automatically converted? I hope not because I barely see any supporters for BU with all the bugs that they currently have.

Hello

I just wanted to confirm, I've received the awesome btc.com T-shirt Today !

Thanks a lot !

Is it still available? The good news, how do you get a t-shirt from BTC.COM? is there a bounty from BTC.COM? or are you already win the contest from BTC.COM?

Best regards.

From what I'm aware of, there was a contest back in August but It's finished and the list of winners has been announced already. In order to win, people had to follow btc.com in twitter to automatically participate.

A nice wallet and there are backups, worth to try, hopefully there are other features, for example trading so as to make these wallets are increasingly popular. The acquisition of bitmain will make everything better.

Hello. What bitcoin scaling path btc.com is going to support, any ideas?   ::)

I'm facing some issues regarding your wallet in Android. While using trying in  my Galaxy Samsung Tab 3 (Tablet), I had "Loading" with a blank page I kept trying with no luck. I also tried sending funds on the Phone and It keep saying that the PIN is correct or that you couldn't make the transaction. The PIN is 100% correct as I was able to change it and tried retyping a few times.
I can send funds normally on the web wallet but I just thought I should let you know In case you are not aware of the situation already.

its good that we have more option for bitcoin android wallet as we know that there is jaxx, mycelium is already out and if this wallet is worth to try, then i will try it later. but for now, i think i can not download as my android phone is almost full of data and i need to deleted some file in my android phone. congratulation for launching this apps for android phone and i hope this project is continue like the other bitcoin wallets so we can have many option to use the wallet.

I have turned this issue to the dev team, thanks for letting us know. I will keep you posted through PM.

This issue is a known bug and will be fixed in the next release. Logout -> login is a work around for now.

Yes I agree with you, a diverse selection for users is very good for the ecosystem.

If you do end up trying the wallet, please let us know what you think :D

It's being like a couple of weeks since your pushtx service is down for maintenance, are you planning to bring it up anytime soon?

Still down for maintenance. We'll update you guys here if we put it back online.

I'm interested with this wallet, trying and I think very quickly compared to other web wallet, but the cost is large enough, I will make wallet btc.com as an alternative if a lot of btc I have.

Yes I have received this announcement via email, here what is they said.
In the past, BTC.com automatically went with the optimal fee when sending bitcoin, taking into account both cost and speed of your transaction. Our latest update, however, will give you the choice to go with a low priority fee. Rather stick with the optimal fee? No worries  — that option is still available!

Note: The optimal transaction fee is the recommended network fee for a fast confirmation. Sending bitcoin with a low priority fee may result in your transaction remaining unconfirmed for an undesirable amount of time. It's important to remember that the BTC.com wallet is free. Transaction fees are instead paid to the bitcoin network so your transaction is included in the blockchain.

The bugs that I have reported a few weeks ago: https://bitcointalk.org/index.php?topic=1572823.msg18495547#msg18495547 was fixed on the 8th May update or still not?

Let us know what you all think about our new update, as always, thanks!

Why in this wallet we cannot change the fee manually. I've 470k satoshi in BTC.com wallet but there is any 3 transaction fee: Optimal, Low priority and Accelerated Priority. In that 3 option only Accelerated Priority provide low fee and 2 option other Optimal and Low priority provide high fee there is 200K+ satoshi. I've succesfully make withdraw with 0.00244459BTC with small fee there is 90k satoshi. I can say that the fee make me disappointed.

Your best bet is to use the Accelerated Priority option, we are helping our users by paying the rest of the fee when using this option.

The bitcoin network is congested and fee's have skyrocketed in the past couple of months, there is nothing we can do there.

Please see our blog post entitled: https://blog.btc.com/ever-wonder-how-blockchain-transaction-fees-work-403a38b940da (https://blog.btc.com/ever-wonder-how-blockchain-transaction-fees-work-403a38b940da)

Its not really much of a big bug or anything but I thought I should let you guys know anyway. If you click on "Tell a friend" on the mobile app, and the list of apps that you can use for sharing pops up, then you click somewhere else, It will say "thank you" even though you didn't share anything, I believe that should be removed as you should thank the user when they actually share something.

Thanks for that Omega :) I've sent this to the dev team

BTC.com has partnered with US-based global digital asset exchange Kraken, leveraging its Kraken Direct service and allowing users to quickly and easily purchase bitcoin directly from the BTC.com wallet!

Kraken Direct currently supports 49 US states, funding bitcoin purchases through ACH bank transfer. BTC.com plans to expand bitcoin purchasing capabilities beyond the United States in the coming weeks.

BTC.com now provides buy and sell option more information:





https://coinjournal.net/btc-com-integrates-kraken-direct-enable-wallet-bitcoin-purchases/ (http://[/center)

Huh. User Interface looks alot like Copay's. Can you give me some features you have that Copay/Bitpay doesn't have?

The sending 'without fees' feature that add our transaction into your mining pools or something reset each month? If yes, which day? 1st of each month?

Hello. How can I sign a message to my wallet.btc.com?

It's currently impossible to do so and It's not logical either, It's a multi signature wallet and you are only controlling one of the keys.

Yes exactly that. :)

I appreciate the answer even If it took a little bit longer then usual :) I noticed something else which might be a bug (depends on how you actually developed it in the first place). The amount of transaction they are being shown have fees included, for example If I sent to "X" an amount of 0.01 BTC It will show this on the first page (without even clicking details):


Something like that, It's including the fees there as well, and not simply showing what you sent.

I have checked this just now, It's not the case. I have used my credits in June (I'm not sure which day) and we are now in July and It says that I don't have any remaining credits. You may want to check this out.

Checking it out now, sorry about that Omega. I'll answer in PM

I just know that btc.com has been acquired by bitmain, and I'm wondering if btc.com could be a safe wallet to save bitcoin when hardfork? I will move most bitcoin I have if there is confirmation.

Your link is not working, It's redirecting me to: https://btc.com/notfound
I'm also interested in knowing the answer to the question Dhimas Kanjeng asked. I saw Bitmain tweet just now saying that all their pools will be supporting SegWit2x, I assume this is valid for the wallet as well? you won't support both chains (If a chain split happens)? or users will have full control?

Thanks for that, updated link. If we get everyone to signal BIP91(segWit2x) then we avoid a chain-split completely.

EDIT: 80% of hash power is only needed :)

does btc.com wallet block / suspend user acct if user send / receive btc from gamble, hyip ponzi site?

It's not like Coinbase, you control your funds with BTC.com. If we assume that they can freeze your account, you can always recover it somewhere else using the following guide: https://blog.btc.com/recover-your-wallet-quick-and-easy-baeebb356c0c

We can't freeze your account because you hold your private keys.

SegWit2X, BIP91 Locked in!


Good job Miners.

If the hashing power continue as it is right now, we should get SegWit on the next activation period. However, there is another concern now, BitcoinCash is coming no matter what. Should we expect seeing BCC and BTC in our wallets or only one of them since the service is acquired by Bitmain?

We will be releasing a statement pertaining to this later today.

After acquired bitmain make me more optimistic with the development of this wallet. This is a web wallet that is unique, I use it for routine transactions wallet because delivery times are extremely fast compared to some other web wallet.

If I no longer have the .PDF file but I have the printed document, is that going to work? I mean, i need to actually import the file or I could simply type the information's from it. I also want to know what is the plan regarding BCC, there will be support to send and receive it on the wallet in the future?

You can simply type the information in of course! As the official statement stated, at the moment, we will not be supporting Bitcoin Cash in the wallet, you can however withdraw it if you have an account with us before the hard fork occurs.

Hello is there any way to import a Wallet address via 12 word phrase???
Because I am looking for an Wallet which accept definitely Bitcoin Cash and Blockchain.info doesn't support this currency isn't it?

Yes of course! https://recovery.blocktrail.com/

We will provide our users with a tool to allow the extract of Bitcoin Cash from the @btccom_official wallet using the PDF wallet backup.

why?

https://image.prntscr.com/image/tHxHbgiGQXqke8kv-IhnnA.png

please help

Please, send an email to support@btc.com so we can re-enable cosigning. Thank you

I have already sent an email. But you still not answered, I have waited a long time

Please check


You should not freeze our money. Except your service is a scam.

Our support staff says they've responded like an hour ago! Please check your email, thanks.

no any email sent to me now, (edit i got message from hashnest ticket say: Hi, Please deposit or withdraw after 3 August 08:00.)

i post this now, https://bitcointalk.org/index.php?topic=2060532.0

unit i can move money out of here. I will update in this topic

You are not specified in the contract or agreement about freeze mymoney

It is what makes me feel bad and I do not like this, i want my money now

Escalated, apologies for the delay

I want to withdraw my money now. >:( >:( >:(
You can't freeze my money.
Poor service and delay

update 03/08/2017  


my money still freeze,  

They let me change my password. For safety I made a change
They told me to respond to the email to confirm. but today they not reply any my email and my money still freeze


 >:( >:( >:(

#update 2

they send this link to me now https://recovery.blocktrail.com/
i try recrvery to new wallet now

The problem has been resolved.

 With slow and unspecified services on Wallet recovery, the freezing of money is unreasonable.

 I have decided to move to another wallet. And will not come back to BTC.COM

poor service  >:( >:( >:(

Our security system disabled co-signing on your account because of unusual or suspicious activity. Like we explained to you many times before you could of just had easily withdrawn your bitcoin with the backup pdf to another wallet or system.

It's good to see you're the only online wallet that provides support for BCH by providing a recovery tool.I have a few questions before I use the service.
 -> I have a blockchain.info wallet with access to my private keys,is it possible to just export the key into your BCH tool without having to import my wallet into BTC.com's wallet first ?
 -> Do I have to transfer my funds into BTC.com wallet and then convert those funds into BCH ?
What are the security risks involved ? How vulnerable is one from getting their coins compromised in the process ?

1. If you have the private keys, I'd suggest using Coinomi android application, just scan the QR code (private key) and you are good to go. The recovery tool is only meant for people who had their funds on BTC.com before the august fork and want to get their BCH now and the fork occured.

2. I'm not entirely sure of what you mean here. If you had BTC before prior the fork as I said earlier, you can claim BCH otherwise you can't. They created a BCH wallet today, you can use it to store BCH there (If you don't want to leave them at exchanges or download an unknown wallet like ElectronCash for example).

Thanks for explaining it.So I can use the coinomi wallet to get my BCH according to the bitcoins stored on my blockchain.info wallet before 1st August ?

So get my BCH from coinomi and store it on the BCH wallet from BTC.com ? Sounds good.Thanks for the info man!

Thanks for the great answer, Omega. Please let us know if you and everyone else reading this for that matter are enjoying the new bitcoin cash wallet.

:D

Honestly? I think It would've been much better If wallets weren't separated, instead being able to switch between the two inside the same link just like Exodus or Jaxx for example but hopefully this could be an update for the future.

Since last week’s bitcoin hard fork, we have received a lot of requests from our wallet users to include Bitcoin Cash support.
We are excited to say that the Bitcoin Cash wallet is now live, allowing you to receive, send, and securely store your Bitcoin Cash!
The Bitcoin Cash wallet is currently available as a web wallet. The mobile app version is coming soon!
I have got the information about BTC.com support for bitcoins cash BCH via email, that is good for BTC.com
Congratulation for all of the user's BTC.com wallet.

What's going on lol? my IP got banned while I only check the site once or twice a day and I don't use your API so how I made too much requests in the first place?

@neutraLTC Id feel nervous about entering my blockchain.info recovery phrase into your website?

If you are afraid that they will steal your bitcoins which I know they won't because I stored some decent amounts in their wallets before, you can always send your bitcoins elsewhere and then type the seed you have there, the worst case scenario here is that you will lose your BCH but again, there is no reason for them to scam you.

Hello there I wanted to recover bcc from blockchain and today saw your recovery tool. I followed all steps given in blog like entering 12 passphrase and clicked send. But I have a problem like i saw that I received bcc but on my balance its written 0 bcc. Can you help me?

Here is picture for clarity: http://imgur.com/a/iSYa0

Since there is no pending, I believe that the transaction is confirmed? If you can see it on a blockexplorer (blockdozer) then Its very likely that this is only a display issue, have you tried to send it somewhere else? an exchange or another wallet that you control to see If they tell you insufficient funds or not.

We apologize for that, this has been now fixed.

Thanks but all problem resolved  :)

I am using it to recover my BCC from Blockchain.info. Let see if that works.

great to hear :D thank you for choosing btc.com

Hello. I saw your tool for charging BitcoinCash. I have some questions. Is it safe? I enter the recovery phrase and you get access to my wallet at Blochkchain.info. Can I continue to use the wallet at Blockchain.info? Will I have a wallet with Bcash on BTC.com?

It is safe and you can continue to use your Blockchain.info but If you are afraid that they take your bitcoins as well, you can always move them to another wallet and yes BTC.com do have a BCC wallet but the recovery tool doesn't include that If it works the same as the one I used, they will simply ask you for an address where they want to send the funds to so you will have to make the wallet in your own If you want to store them there.

Hi, guys.

Will really appreciate if you can help me with one issue.

I've sent some bitcoin to IOS btc.com wallet, blockchair said money received but both my wallets show 0.


Also, left the message to your system - Thanks for reaching out to Bitmain-Ticket ID 129458

Problems solved, finally reached their destination )

I have a question: How do you export your wallet? I saw an option to import external wallets but saw none to export. Otherwise, how is it accurate advertising to call your wallet "Putting you in full control"?

Also you guys have advertised about the multisig wallets. I'm a bit confused as to whether this is activated by default on every wallet (so you guys hold a key, the user holds a key so that if any one of the two keys gets compromised the funds aren't lost), or is this optional?

Thanks for your time!

The multi signature wallets are made by default and you can't use something else. As long as your addresses start with 3 instead of 1, you are using multisig. The option to export is more called 'recovery' and you could use it using the PDF document they first gave you through: https://recovery.blocktrail.com/

2 quick questions:

1. Why there is no logout option when using IOS wallet? How to change bitcoin to bitcoincash wallet quickly?
2. How to transfer money from bitcoin wallet to bitcoincash wallet directly?

1. Settings -> BIG red button that says 'Logout' There is no option to change your bitcoins into bitcoincash (yet)
2. You cannot transfer bitcoin to a bitcoin cash wallet, they are two different coins.

We are working to make the app seamless, i.e. so you wont have to log out and log back in when using one or the other. Stay tuned

I switched to English and now I can see. Thx. But u have to correct your russian version. In Russian it says not "logout" but "reset wallet". Also, if u press the button it says "all your data will be deleted".

So the only way to get bitcoincash is to buy them on exchange and transfer to bitcoincash wallet?

Thanks a lot for that information we will be fixing it in the next release to say logout instead of reset wallet.


Correct, at the moment, you will have to get bitcoincash from an exchange then transfer to your btc.com bitcoin cash wallet.

Thankyou

Thanks. So if i start using the BTC.com wallet, i'll automatically be using the multisig wallet?

But who holds the individual keys to claim the btc? For example do i hold a key and btc.com hold a key, or do i just hold all my keys(which sort of defeats the purpose of multisignature wallets in the first place, doesn't it)?

Is there any way to recover my btc.com wallet without the btc.com website functioning? Or rather is there an offline way to do it, even when btc.com is down?

Sorry for so many questions. Plus are you involved with btc.com? Thought neutralLTC was the forum rep here.

The wallet is automatically multi signature yes. You are holding a key and BTC.com is holding another one, the recovery page is open source: https://github.com/blocktrail/wallet-recovery-tool You can always download it and run it locally If you wish to. Finally, no, I'm not affiliated with BTC.com, I just like the services they provide so If you have a bug to report etc. Its better to contact neutralLTC.

Same problem here !

I have around 0.1 BTC but can't withdraw since blocktrail say that i must pay 0.2 BTC of fees !

Please fix your system problem !

Ah, okay. Thanks for the reply, once again.

however since btc.com holds one of the keys if they decide to shut down their service for whatever reason and not provide the keys that would otherwise 'unlock' the bitcoin balance, what would users be able to do?

Would they still be able to use the opensource tool even if BTC.com does not provide its keys?

Sorry for the trouble, once again. I'm just looking for an alternative web wallet to use and btc.com looks interesting.

According to their FAQ: https://www.blocktrail.com/faq You should be able to restore your funds even If their services are not longer available and you don't necessarily need to use their recover page, you can use Bitcoin core for this process.

Do you know how they do it? I assume that the their part of the keys are hosted in a server somewhere, perhaps it is generated through the seed instead?

But doesn't that sort of defeat the purpose of having a multisignature wallet in the first place because of the fact that anyone with the recovery phrase could go and retrieve the amount of bitcoins without having to get the other part of the key from blocktrail?

Would be nice if neutralLTC can give a more comprehensive explanation...

The recovery document should be safe otherwise you will lose your coins obviously. I could be wrong so hopefully neutralLtc will confirm this but I believe the way It works is there is three keys. A primary key (the one you control), a backup key (never used unless you want to recover funds), and the BlockTrail key (this key alone is not enough to access your funds) used to co-sign transactions with your primary key. Then there is the BIP39 Mnemonic which have both your primary and backup key, and its used to recover your funds.

From what i can see right now, there are at least 3 users affected by perhaps a bug in the btc.com site. Streamplus, mombay and bitasker. I understand that the blockchain fees are high right now but i don't think that's the reason for 3 people to have similar problems with the same wallet at once.

Asking for $400 is sort of ridiculous, imo. I don't think that any transaction apart from mass payments with tons of inputs and outputs which i assume you guys don't even offer on your site would require such high fees.

Please fix this up whoever's in charge. You're really putting your reputation on the line here.

Hi all, sorry for delay we're looking into it. Sorry for the inconvenience, and thank you for your patience.

Hi all, please send an email to support@blocktrail.com if you have any issues with the API. That should always be your number one plan of action if you encounter any issue with the API, thank you

Has there been any progress/update so far?

Have you found out what has been causing this ridiculously high fee bug, and a fix for the users yet?

Personally i haven't had the issue when using BTC.com but there has been a few users complaining, so just wanted to get your attention to resolve this matter as soon as possible. Thank you for your time again, neutra.

---

BTW, congrats on the jaxx partnership.

Have you guys removed your 'free send' feature? where our transaction can be sent with almost zero fees and are included in your blocks? I'm sure I had credits left but I don't even see the option now.

Hi,

I just sent today a transaction from your service, and imagine what are the fees ? 0.00009 BTC !!!

Why in the earth you can't set minimal fees to 0.0001 BTC in order to use accelerator to solve the issue ! I am sure you did that just in order to use your accelerator that cost x3 amount of the transaction !

PLEASE FIX IT ASAP

Dear BTC.com and the team! Just beg you for help! I am users of your wallet for bitcoin cache! Defended it 2FA, but my little child removed all the photos from the phone! There was a secret key, a backup and a password for 2FA! Help me, I'm in the purse itself, but I can not disable 2FA or send tokens, everywhere I need an authentication code! Please disconnect it, in support sent a photo of your document! Thanks in advance, I really hope for your help.

What photos are you talking about? If you are referring to the PDF document then you don't need it to spend your funds and If you are referring to 2FA, then It make no sense because there is no photo to delete as Google authenticator generate a new code each 30 seconds which makes any old codes invalid.

I created the purse on iMac, and PDF and qr code with the password for google auth I photographed on the phone from the computer screen! These photos and removed my child. All that I now have is my mail, the password from the wallet! I ask for support to disable 2fa so that I can use my wallet.

NeutraLTC, I implore you! Help! It is necessary to disable 2FA on my wallet. My ticket ID 144003

New blog post:

https://blog.btc.com/go-ahead-forget-your-bitcoin-address-812931c95646 (https://blog.btc.com/go-ahead-forget-your-bitcoin-address-812931c95646)

new article out:


https://www.cryptoninjas.net/2017/09/07/btc-com-wallet-app-enables-transfers-without-needing-bitcoin-address/ (https://www.cryptoninjas.net/2017/09/07/btc-com-wallet-app-enables-transfers-without-needing-bitcoin-address/)

Dear neutraLTC! why silent? help please to regain access to my wallet! with support I communicate via email, answered all possible questions!all the data provided, all transactions from the exchange on the wallet. but today, support is silent.
My Ticket ID 144027

You have two options while sending: low fees (I believe you used this one) and optimal and there is no possibility to change the fees other then that. I can see that your transaction got confirmed but in case you want to switch to another wallet, you could go to recovery.blocktrail.com and follow the given instructions.

Hi there, i have a bcc wallet on your site and it doesnt appear to be working? been trying to get on for days and all i get when i click the wallet link is the loading screen and it never gets any further, can you help me man?

Thanks

We are looking into this issue, your funds are safe, please stand by.

Sent DM

A bug or made in purpose? Each time I open my android wallet I get that message regarding the BitcoinCash wallet and that developers will make one wallet in order to switch between them etc. It become annoying after a while.

It's a bug. Already being worked on.

Nice service, I'll try using btc.com again, I have previously used btc.com but I think that transaction cost is higher when compared with other web wallet.

I came across another bug regarding your new feature 'My addresses' where our addresses are displayed. It displays my addresses and the one that has balance is in green but it shows 0. I could be wrong but probably the wrong variable is used so anything after the decimal point is not displayed.

https://i.imgur.com/U2ViFVU.png

I would also like to suggest adding a way to sort addresses or having them sorted automatically by balance and usage. If someone have used your wallet for a long time and received funds multiple times, it could be hard to go through all pages and finally, the usage column should probably only show incoming transactions and not outgoing too because the recommendation is to use a new address each time you want to 'receive' bitcoins so that would make more sense.

I curious what will happen with btc.com wallet because it belongs to Bitmain and Bitmain is in china, china banned bitcoin. I hope everything does not matter and I wait for confirmation before use btc.com again. Thanks

I believe that they didn't ban anything, It's the exchanges who took the decisions by themselves to close because the government banned ICOs. Either way, from taking a look at this: https://www.linkedin.com/company/btc-com It seems like the headquarters are not in China so even If they were acquired by Bitmain at some point, they shouldn't close.

Wow!

First time using BTC.com wallet

Setup the account, Success!

Did first wallet transfer, Success!

Tried to logout and login , FAIL !!

Tried PDF recovery , FAIL !!

what's the deal? 

The only other procedure I attempted was to enable multi-device authentication, said password was incorrect.
Then I logged out, could not log back in.

The ban will not affect us at all. BTW, that is the wrong link to our company, the correct one is this one: https://www.linkedin.com/company/10888154/ (https://www.linkedin.com/company/10888154/)

that is weird, please send an email to support: support@BTC.com

we'll help you fix this issue - thanks

I logged today to my mobile wallet and It's now asking for the PIN code in order to see the wallet balance and transaction? It usually just start loading and shows me everything, the PIN was only required for sending. I checked your wallet in Play store and I couldn't find anything about this. The last update was pushed in 5th October and I believe everything was fine then. So is this a phishing attempt or you actually did something from your part?

It is optional & can be disabled in settings.

the BTC.com team will be present at this conference http://www.insidefintechconference.com/seoul/2017 (http://www.insidefintechconference.com/seoul/2017)


let us know if you'll be there!

You release info regarding SegWit2x while It's going to happen after 3 weeks and nothing for Bitcoin Gold even though it's coming in the next hours/days, I'm going to assume that no support will be offered?

thanks for the comment, official response will be released shortly, i'll post it here

we have been added to the HUAWEI app store.

I know that the mainnet is not launched yet but the replay protection is officially added to Bitcoin gold codebase. Can we expect the extraction tool anytime soon?

Been using BTC.com wallet on iOS for about 4-5 months now without issue.  Today I updated the app and then it subsequently prompted me to login, and then asked for 2fa key.  I go to Authy for my key, it is no longer there.  Need the QR code within the wallet to re-add the key.  Restore from the PDF backup?  Nope, my hard drive and all docs were wiped 2 months ago when updating systems.   

Do I have any recourse here or are my coins and wallet access lost forever?  I obviously have username, password, pin #, wallet #, coin amount, etc.  I don't understand why Authy dropped my key for btc.com wallet, nor do I really understand why 2fa was required again after the update, as opposed to just the pin. 

Someone give me some hope!

The fees are out of control. I'm trying to send 0.2 BTC and the fees are 0.008 BTC (60$ with current rates) for optimal and 0.006 for Low priority and no, my addresses are not used to receive multiple micro payments. The accelerated priority seem to have some decent fees but again, it's bugged, the fees shown below the amount and address you type are lower then the one shown where you're asked to type your password and 2FA code for some reason.

Hello, I just signed up for online wallet with BTC.com
Questions..

1. where is the log out button?
2. addresses are the same for both btc and bch? if we create an address for btc, it also appears on bch?

Hope someone can answer asap. Many thanks!

I already found the log out button. It was hidden by frames earlier.

I've used btc.com which used to be called blocktrail, the thing that makes me less comfortable is the shipping cost that feels very expensive when compared with other web wallet.

Apologies for that, have you sent an email to support@btc.com? thanks

1. glad to hear you found it
2. no, they are two different wallets, thus when you create an address on btc for example, it will not appear for bch.

for support always email support@btc.com

we have switched off the accelerated tx's for now. we will reinstate them at a later time.

Hi!
I can’t transfer money from my wallet.
Screenshot below http://i.piccy.info/i9/985f02716a0293ff9b32f94237afdf26/1511959513/124023/1200771/47MZ39fUSdiCqk86DMTWfA.png
I created a wallet for a long time ago using data from blocktrail. The account was first registered on blocktrail (as developer), then switched to wallet.btc by logging in using the same data. It was a long time ago (more than 2 months ago) and I can’t remember whether the system offered me to save a pdf file. In my application, it appears that the backup of the wallet is saved, but I don’t even know where it is stored. http://i.piccy.info/i9/609f7357ff84bf325bc6b0bb20b27d46/1511959581/216654/1200771/export.png
I have all the downloads saved on the computer, but I did’t find this backup pdf. Unsuspecting, I kept my money on this wallet, but now I wanted to transfer part of it, I can’t do it. I have access to a wallet on your service. I can enter it with a browser, android and iPhone application.
But I can not do anything with bitcoins on account.
If necessary, I can confirm that this is my wallet in any way you want. I'm afraid that the bitcoins haven’t disappeared, I hope for your understanding and help.
I wrote to technical support, but I haven't received a reply yet. Here I painted the problem in more detail.
Waiting for Your answer!
Thank you.

After having communicated with the support of this wallet, I can conclude that this is nothing but a scam.

My issue began in December 2016 where I recieved a small amount of satoshi on the wallet,
unable to send the money to another wallet as fee was much higher than the balance, I just
figured that the balance needs to be higher to grow past the fee.

As the months passed by, I recieved a total of 10 deposits to the wallet, every single time the fee grew
higher than the balance itself.

The balance is currently: 0.00122412 Bitcoin ≃ $12.46
The fee they claim it costs to send: 0.00450204 Bitcoin ≃ $45.82

I do several transactions of bitcoin every single day from other wallets and there is NONE of them which
requires such an extreme "network" fee.

Furthermore, upon requesting the BCH-cosigning to be enabled in my initial ticket, it got ignored.

The transactions are now by default SegWit ones and so are the addresses? also, what's the ETA for BitcoinGold extraction tool?

Cannot send BCHs from wallet miner@23it.ru. "cosigning is disabled".
Writed 2 emails to support@btc.com, but no answer!!! please unfreeze my money!!
tried to do recovery procedure, but it works only with BTC!

I just came across your new import private keys feature. I want to know, If someone does that, that imported address will be recoverable using the PDF we first or not? Also, Trezor is a BIP44 wallet, It should work too, no?

Probably not. It should be the same as importing an individual private key in your Blockchain.info wallet. Your seed will only be able to restore the addresses derivated from the seed, and not the ones imported afterwards.

Not sure why someone would import a Trezor wallet in a web wallet. It's a waste of the extra security you get with a hardware wallet. (Maybe if you have your old wallet seed but doesn't have the device anymore)

But if it's a BIP44 seed, it should work. And if it's a BIP39 seed, you can convert it to BIP44 with the iancoleman's tool.

Hi all, i'm not sure you've seen it but now we have a bitcoin cash block explorer here: https://bch.btc.com/ (https://bch.btc.com/)

Hi there,

I issued a payment nearly 2 days ago for a push service (https://pushtx.btc.com/#/). I paid via TrustPay. My transaction is still stuck and I didn't get any confirmation at all. How do I know when/if btc.com took care of my transaction? Unfrtunately I can only send 1 pm/day on this forum. As my transaction is stuck for some days now, I really would appreciate any progress in that matter. I can provide the details, I just need to know where I can contact someone of btc.com/the push service.

Thanks & cheers.

Hey, please contact support -> support@btc.com thank you

https://cdn-images-1.medium.com/max/800/1*ITnPzDpqUrktPJFvq2HsEw.png



https://blog.btc.com/this-is-how-you-can-save-up-on-bitcoin-transaction-fees-8bc6d942a776 (https://blog.btc.com/this-is-how-you-can-save-up-on-bitcoin-transaction-fees-8bc6d942a776)

Is there is anyway to delete our accounts (with no ability to recover it)? I have some funds left in the account but I don't really care as the fees will be higher then the amount being sent anyway.

Nope. We are working around the clock on different ways to reduce the fees for our users.

Is it just me or is the transaction fee for sending BTC too crazy? it is now at 0.04BTC or about $600 to send any amount while bitinfochart.com shows its about $55...

Any way to send my btc off from BTC.com's wallet with lesser fee? I don't mind slower transaction speed.

I already reported this issue multiple times and I ended up leaving the wallet and some of my funds there. No, there is no way because they only allow two options and both are overpriced. As stupid as this may sound to some people, I'm starting to believe they are doing this on purpose to make people switch to BCH.

Damn, overpriced is an understatement here, how can they charge more than the average transaction fee of any other wallets out there? this is a rip-off.
 
I have 0.04btc here, and I cant even cover the transaction fee. How can I even switch to BCH when my funds are stuck?

BitcoinCash is an altcoin (a fork from bitcoin with bigger blocks). What I meant is that If they manage to convince people that bitcoin fees are that high, people would stop using bitcoin and start using BCH, I could be wrong though.

I get what you meant, but I have to move my btc to an exchange to trade for bch. I know the fees are high, but its definitely not this high.

I've used the wallet from btc.com and I think it's a good and powerful web wallet, I've never encountered any errors in receiving and sending bitcoins so I made it as the main wallet.

Hello! I use btc.com, but lost 2FA authorization.
I read that there is an opportunity to apply for support to reset the 2FA authorization. I made 2 tickets to support@btc.com: 322445, 325874. But support did not answer from 01/05/2018.
Is there a chance to reset the authorization using support or I need to recover wallet through https://recovery.blocktrail.com/?
Do I need to pay transfer fee when I will make recover?

I forgot If they give private key for the 2FA code. If they do that, you can use it to recover your 2FA. If not, use it the recovery tool you just linked and yes, It will basically ask you for an address to send the funds to so there will be fees to pay.

I tried this service to recovery, yes all ok, my funds all right (BTC/BCH). But I done to last step, and no info about fee, I am canceled yet recovery.
Want just reset 2FA, all documents (ID, screenshots from wallet, IP and so on) I provided to support. On other wallets its standart procedure to reset 2FA, for example through sms or email.

I want says big THANKS to Paphy Cai (@PaphyCai) from telegram group https://t.me/btccom
He didn't customer service, only operation and have no access to support tickets. But with his help I reset 2FA without recover for 1 hour.
He did that, what support@btc.com can't about 2 weeks. Thanks one more time btc.com and @PaphyCai personally.
I hope answer for tickets will be faster than now.

Blocktrail.com's Bitcoin explorer seems to be handling the children of double spent transactions incorrectly, by keeping the child even though it spends an non existent (anymore) parent. Talking about this specifically for the address 3NSvhvYYBMVh1bPyKWjPfyiF3RHAAgsgtw (https://www.blocktrail.com/BTC/address/3NSvhvYYBMVh1bPyKWjPfyiF3RHAAgsgtw/transactions), where transaction aeda87df670ffb542404b4aaa3c43f43d7924ef18acbc049ee3fa9c9bbe395f3 (https://www.blocktrail.com/BTC/tx/aeda87df670ffb542404b4aaa3c43f43d7924ef18acbc049ee3fa9c9bbe395f3) seems to subtract from the balance even though it is not valid. Works on BTC.com, but I thought I should let you know.

thanks, I've let the dev team know

New article out:




https://coinjournal.net/btc-com-lowers-bitcoin-transaction-costs-dynamic-fees-segwit/ (https://coinjournal.net/btc-com-lowers-bitcoin-transaction-costs-dynamic-fees-segwit/)

BTC.com has BLOCKED MY IP for over two weeks and not responded to my tickets...
I have lost access to my BCH account and suffered a HUGE loss because of their incompetence and poor service.

I recently changed my password of my BCH wallet.. (ONLY BECAUSE THEY RECOMMENDED IT...IT WAS FINE AND WORKING FOR MANY MONTH BEFORE THE UPGRADE !!!!)
I was given a secret bunch of words needed for recovery..mnemonic

I was VERY careful to write it down EXACTLY...it was entered twice to be updated so there was no chance of mistaking it.
I saved the secret words mnemonic they sent me..

Immediately after the password I receive email confirmation of the change and proceeded to the wallet ONLY TO BE TOLD the password/login info was NOT correct..

BULL...FUCKING SHIT..it was the correct exact one from only a few minuted earlier..
I tried the recovery procedure only to be told the the secret word mnemonic was NOT correct...BULL FUCKING SHIT it is the exact one  I JUST RECEIVED...

Now over two weeks and several tickets later

AND STILL NO ANSWER OR SUPPORT......

.....

I should have know better than to trust these fuckers......I KNEW that NO BCH wallet is SAFE...
this is the second time I have had large amount of BCH STOLEN because of the FUCKING SHIT WALLETS...

Nearly same problem here, can not recover my pass from recovery sheet, IP was blocked and no anwers from support for more than 2 weeks. What is going on with them?

It looks like nobody cares.

Nothing has been stolen, i'll contact you through PM for your support ticket - must of been an error from our support department. Apologies for that.

please check your DM's - we will get this fixed. Nothing has been stolen.

PM received ....reply sent....

3.25 BCH at stake

....


Now pray and wait...

We have responded. Please check your inbox.

You will send me an confirmation mail to confirm for my wallet adress.
I enter my adress to connect it to your pool for payments.
i tried it on different computers in different browsers in different networks on different days and times. but your mail dont reach me.
its important to connect my wallet adress to your pool because of payments. otherwise it makes no sence to mine in your pool.
the lowhashrate notification mail reached me immediately. i try to contact you but i need telegram and i dont have it.
hope someone read this and can conntact me.
thx
ScarletRunner

please send an email to support@btc.com for any issues, thanks.

Hello,  :( :( >:( >:(
no can send payment with my WALLET I see this problem

There was a problem sending your transaction Cosigning is disabled for this wallet, please contact support!
Please help and Solve this problem

i have sent a 3 email to support@btc.com

There has been no response for more than a 3 day

thanks

+
the same situation

please help

Hey everyone, we are scaling our support team. We apologize for the delays in support emails, we are under an immense amount of them. We will get to them as soon as we can.

Thank you for understanding.

Wallet services may be interrupted for a short period as we perform scheduled maintenance on our platform. Thank you for understanding.

Keep up with the crypto news here:https://blog.btc.com/btc-com-news-digest-facebook-reverses-ban-satoshis-return-flourishing-bitcoincash-millennials-97072d23746c (https://blog.btc.com/btc-com-news-digest-facebook-reverses-ban-satoshis-return-flourishing-bitcoincash-millennials-97072d23746c)

I would like to inquire if BTC.com support Asia country like Philippines, Hongkong and Singapore.

Thank you for any info! @neutraLTC

I think they are supported anywhere.

Actually, (AFAIK) BTC.com (Bitmain) is based in China.

BTC.com is based in the Netherlands, Amsterdam.

Hello,
I met dis difficulty.
I cannot send funds. "Cosigning is disabled". And recovering fro, Backup PDF for me could be a problem. 
Please, I already wrote to Support. Could you speed up the process. I wrote from KOL84@bk.ru, which is my login as well.
 

Hey there, send an email to support@btc.com for help, we'll get back to you asap. Thank you

What is your support ticket number, please?

Hello,  ???
no can send payment with my WALLET I see this problem

There was a problem sending your transaction Cosigning is disabled for this wallet, please contact support!
Please help and Solve this problem

I have sent a 2 email to support@btc.com

There has been no response for more than a 3 day

Ticket ID 485341

Help please, thanks

Hello! Still no answer  >:(
BTC.com, do you work?  ???

According to BTC.com security system if they detect suspicious login attempts to access your account it will automatically disable your wallet. So, if someone trying to attempt to login with different IP it will automatically disable the cosigning or your wallet.

Read this 3 useful link below.
My wallet / cosigning has been disabled (https://help.btc.com/hc/en-us/articles/360002975834-My-wallet-cosigning-has-been-disabled)
Cosigning is disabled for my wallet? (https://help.btc.com/hc/en-us/articles/115003803114-Cosigning-is-disabled-for-my-wallet-)
If you have a recovery PDF backup and if you're in a hurry you can follow the guide below.
How do I recover my wallet using the backup PDF? (https://help.btc.com/hc/en-us/articles/115003783333-How-do-I-recover-my-wallet-using-the-backup-PDF-)

Thank you for answering that BitMaxz! Appreciate it :)

we have released a Wormhole explorer: https://whc.btc.com/ (https://whc.btc.com/)

Why you recovery service not working three days???
My wallet cosigning has been disabled, i'm write to you request #513612 - you not answer, i'm try recovery my wallet - not working. Three different wallets introduced - everywhere show balance 0. What is going on?
when will i get my money back ???

Hi @neutraLTC,

any info on the recent issues Blocktrail API users are experiencing with webhook notifications not being sent?

I have not been receiving any payment confirmation notification from BTC.com since monday, despite having correctly set up my webhooks and address transactions subscriptions. It worked perfectly until sunday evening.
Now it seems the notifications are just not being sent anymore, so when a user of my online store purchases an item using Bitcoin, their order status remains as "pending payment" because my webhook's URL is not receiving confirmation when the user actually sends BTC to my dev.btc.com wallet...

Same thing happens in Testnet mode or using another account. I made a few test transactions using a Webhook Tester URL in order to check what BTC.com is POSTing to my webhook, and it did not receive anything, so the obvious conclusion is that BTC.com is simply not sending any notifications whatsoever.

I already sent an email about it to support 2 days ago but they didn't answer... Are these issues being fixed? Are the BTC.com developers even aware there is a major problem with the service?

Your help would be appreciated. Thanks!

@neutraLTC
are you going to answer the question?

Hi, please check your DM

built in replay protection now enabled for your btc.com wallet, BSV extraction tool is ready soon.

BTC.com  wallet has not been affected by the recent vulnerability found in NPM which affected some other wallets. Keep calm & bitcoin on 😉

They Will Lock your Funds Be careful big scam look at this
https://bitcointalk.org/index.php?topic=5087178

You should've used a hardware wallet with that large amount. I suggest buying one as soon as you get your funds back.

I've seen people with similar issues to yours before and sometimes unresponsive support exactly like in your case but If you check the last pages of this thread, they always get replies.

Instead of calling them scammers (I'm not affiliated with them) try to be a little bit more patient and see how it goes.

Hi omega if this is not a scam then what is it my business is stopped for days now still not a single reply

Hello! encrypted phrase does not work. There are two files with phrases. not one does not work. during password recovery. (The problem is Cosigning is disabled for this wallet, please contact support!) here are two files with phrases. not one does not work.(Backup Info - part 2 (27.10.2018) and BlockTrail Updated Recovery Data Sheet - mywallet-13a64be57ef33ef1 Backup Info - part 2 (20.02.2019) ) during password recovery. (The problem is Cosigning is disabled for this wallet, please contact support!)
support is silent for two days!!!

Help me!!!

Bitmain-Ticket ID 534070



Bitmain-Ticket ID 534076

Hello,
i have some problems with any transaction in my btc wallet
I cannot send anything. "Cosigning is disabled".
I've already changed passwod and enabled 2FA 
I already wrote to Support more than week ago and there is still no answer.
ticket issue id #533339
Could you help with that?

A lot of people had this problem during the last few months but they got solved. If you have the necessary documents, just wait for the support response. I doubt you will get anything here because OP didn't connect for two weeks.

OP no longer works for BTC.com so he's probably not monitoring this thread.

I've had a ticket open for nearly three weeks over another prob, BCH not showing up in wallet after using the splitting tool they provided, it was a very small amount so it's no big deal, they did acknowledge the ticket saying "Our offices will be closed from 4 February to 10 February in observance of the Chinese New Year. Responses to your inquiries may be delayed as a result"

I know someone else who had the same problem as me and as far as I know, they've had no response to their ticket yet either.

Hello! Tell me how you solved your problem with the wallet btc.com I have also disabled Cosigning! Support is silent for more than a week! the PDF key is also not preserved..

 билeты # 534940 # 534723 # 534698 # 540698 # 534070 # 534076 # 534559 # 534641 # 534038 # 534700 # 533976 # 534413 # 533733 # 533750 !

Unlocked! Just do not mess with the BTC wallet. Terrible technical support does not respond after 20 days! If the answer asks the same repeated questions. Good luck to all.

February 20, 2019 13:45 Blocked!
Today at 18:57 unlocked.

How did you unlock it? Did support help ? My wallet is still disabled.

He unlocked it by contacting support but it took so much time like he explained (20 days) . It's your only hope anyway, there is no workaround.

Hello, i have same problem with "cosigning is disabled".
My ticket (ID #531006) is opened more than 60 days.
PLEASE HELP! My business is stopped!

So my wallet's been unblocked after 2 months awaiting.. First ticket was written on 18th of february and today (11.04 )i've got my wallet unblocked. So here is some help to anyone who meet the same problem. Use help service form for request and choose Bitmain's Product or Service - "A52 BTC.com" and Ticket type "H1-Complain". After i wrote there twice they've started reacting to my tickets..

I wish you luck..

2 months with my coins stuck? No thanks.

Why people keep using web wallets with all that can happen at any time?

Move your coins to a desktop wallet, please...

please do not message me about support issues I DO NOT work at BTC.com anymore!

People rarely read anything except the OP. I suggest writing this in the original post or simply close the topic and ask BTC.com to make another.