TryNinja
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Crypto Swap Exchange
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July 07, 2018, 03:59:59 PM |
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I would like to inquire if BTC.com support Asia country like Philippines, Hongkong and Singapore.
Thank you for any info! @neutraLTC
I think they are supported anywhere. Actually, (AFAIK) BTC.com (Bitmain) is based in China. |
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neutraLTC (OP)
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Activity: 1492
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July 11, 2018, 12:38:57 PM |
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I would like to inquire if BTC.com support Asia country like Philippines, Hongkong and Singapore.
Thank you for any info! @neutraLTC
I think they are supported anywhere. Actually, (AFAIK) BTC.com (Bitmain) is based in China. BTC.com is based in the Netherlands, Amsterdam. |
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Dintra84
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July 25, 2018, 12:45:40 PM |
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Hello, I met dis difficulty. I cannot send funds. "Cosigning is disabled". And recovering fro, Backup PDF for me could be a problem. Please, I already wrote to Support. Could you speed up the process. I wrote from KOL84@bk.ru, which is my login as well. |
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neutraLTC (OP)
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Activity: 1492
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July 26, 2018, 09:03:50 AM |
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Hello, I met dis difficulty. I cannot send funds. "Cosigning is disabled". And recovering fro, Backup PDF for me could be a problem. Please, I already wrote to Support. Could you speed up the process. I wrote from KOL84@bk.ru, which is my login as well. Hey there, send an email to support@btc.com for help, we'll get back to you asap. Thank you |
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neutraLTC (OP)
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July 30, 2018, 09:11:27 AM |
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Why my wallet's cosigned is disabled, even after i recovered the wallet 2 times with my PDF back up. I've read that I can transfer my wallet from "BTC.com" to another service while recovering the wallet, can you show me how ? Thank you
and yeah btw, I've sent 3 tickets no one is answering me yet and it's been 48 hours without using my WALLET . I mean please help me get my stuff back
What is your support ticket number, please? |
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noname71rus
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Activity: 170
Merit: 10
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August 11, 2018, 12:21:19 PM |
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Hello,  no can send payment with my WALLET I see this problem There was a problem sending your transaction Cosigning is disabled for this wallet, please contact support! Please help and Solve this problem I have sent a 2 email to support@btc.comThere has been no response for more than a 3 day Ticket ID 485341 Help please, thanks |
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noname71rus
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Activity: 170
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August 15, 2018, 04:13:15 AM |
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Hello! Still no answer  BTC.com, do you work? |
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BitMaxz
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BTC price road to $80k
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August 15, 2018, 07:21:52 PM |
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Hello, no can send payment with my WALLET I see this problem There was a problem sending your transaction Cosigning is disabled for this wallet, please contact support! Please help and Solve this problem I have sent a 2 email to support@btc.comThere has been no response for more than a 3 day Ticket ID 485341 Help please, thanks According to BTC.com security system if they detect suspicious login attempts to access your account it will automatically disable your wallet. So, if someone trying to attempt to login with different IP it will automatically disable the cosigning or your wallet. Read this 3 useful link below. My wallet / cosigning has been disabledCosigning is disabled for my wallet?If you have a recovery PDF backup and if you're in a hurry you can follow the guide below. How do I recover my wallet using the backup PDF? |
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neutraLTC (OP)
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Activity: 1492
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August 17, 2018, 10:30:34 AM |
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Hello, no can send payment with my WALLET I see this problem There was a problem sending your transaction Cosigning is disabled for this wallet, please contact support! Please help and Solve this problem I have sent a 2 email to support@btc.comThere has been no response for more than a 3 day Ticket ID 485341 Help please, thanks According to BTC.com security system if they detect suspicious login attempts to access your account it will automatically disable your wallet. So, if someone trying to attempt to login with different IP it will automatically disable the cosigning or your wallet. Read this 3 useful link below. My wallet / cosigning has been disabledCosigning is disabled for my wallet?If you have a recovery PDF backup and if you're in a hurry you can follow the guide below. How do I recover my wallet using the backup PDF?Thank you for answering that BitMaxz! Appreciate it  |
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neutraLTC (OP)
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August 24, 2018, 09:10:09 AM |
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we have released a Wormhole explorer: https://whc.btc.com/ |
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neutraLTC (OP)
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October 10, 2018, 07:55:04 AM |
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Are you based in the Netherlands? Are you a developer? Please visit: Hackathon.Cash |
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osetr
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November 08, 2018, 05:44:13 AM |
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Why you recovery service not working three days??? My wallet cosigning has been disabled, i'm write to you request #513612 - you not answer, i'm try recovery my wallet - not working. Three different wallets introduced - everywhere show balance 0. What is going on? when will i get my money back |
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webdev1981
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November 09, 2018, 11:56:52 AM
Last edit: November 09, 2018, 12:13:50 PM by webdev1981 |
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...
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Hi @neutraLTC, any info on the recent issues Blocktrail API users are experiencing with webhook notifications not being sent? I have not been receiving any payment confirmation notification from BTC.com since monday, despite having correctly set up my webhooks and address transactions subscriptions. It worked perfectly until sunday evening. Now it seems the notifications are just not being sent anymore, so when a user of my online store purchases an item using Bitcoin, their order status remains as "pending payment" because my webhook's URL is not receiving confirmation when the user actually sends BTC to my dev.btc.com wallet... Same thing happens in Testnet mode or using another account. I made a few test transactions using a Webhook Tester URL in order to check what BTC.com is POSTing to my webhook, and it did not receive anything, so the obvious conclusion is that BTC.com is simply not sending any notifications whatsoever. I already sent an email about it to support 2 days ago but they didn't answer... Are these issues being fixed? Are the BTC.com developers even aware there is a major problem with the service? Your help would be appreciated. Thanks! |
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osetr
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November 12, 2018, 05:23:00 AM |
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Why you recovery service not working three days??? My wallet cosigning has been disabled, i'm write to you request #513612 - you not answer, i'm try recovery my wallet - not working. Three different wallets introduced - everywhere show balance 0. What is going on? when will i get my money back @neutraLTC are you going to answer the question? |
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neutraLTC (OP)
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Activity: 1492
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November 19, 2018, 03:16:19 PM |
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Why you recovery service not working three days??? My wallet cosigning has been disabled, i'm write to you request #513612 - you not answer, i'm try recovery my wallet - not working. Three different wallets introduced - everywhere show balance 0. What is going on? when will i get my money back @neutraLTC are you going to answer the question? Hi, please check your DM |
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neutraLTC (OP)
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November 22, 2018, 11:43:11 AM |
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neutraLTC (OP)
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November 26, 2018, 12:27:51 PM
Last edit: November 28, 2018, 11:02:21 AM by neutraLTC |
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built in replay protection now enabled for your btc.com wallet, BSV extraction tool is ready soon.
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neutraLTC (OP)
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November 28, 2018, 11:03:05 AM |
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BTC.com wallet has not been affected by the recent vulnerability found in NPM which affected some other wallets. Keep calm & bitcoin on 😉
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OmegaStarScream
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December 19, 2018, 08:58:42 PM |
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You should've used a hardware wallet with that large amount. I suggest buying one as soon as you get your funds back. I've seen people with similar issues to yours before and sometimes unresponsive support exactly like in your case but If you check the last pages of this thread, they always get replies. Instead of calling them scammers (I'm not affiliated with them) try to be a little bit more patient and see how it goes. |
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