Bitcoin Forum

I've been using Bitcoin for several years now, I recently decided to try and invest in some Alt-Coins. I created an account with BTC-e and followed their instructions to fund my account with £1500 via SEPA transfer. The instructions requested a 'details of payment' which I assumed meant a payment reference, I could not fit this in the payment reference box with either of my bank accounts (Halifax and HSBC) using online baking. Instead I used a reference of my BTC-e username. Immediately after making the transfer I opened a support ticket explaining what I had done so they could easily trace the payment, they responded quickly stating there might be a delay.

I made the transfer on the 30th October 2013, since then I have had nothing credited to my BTC-e account. All further support tickets I have opened have either been ignored immediately or ignored after providing them with further information they requested. I have sent them a screenshot of my bank statement clearly showing £1500 leaving my account on the 30th to their account. I have even sent them notarized copies of my passport and a utility bill.

I really don't know how else to proceed, any advice would be much appreciated.

Try to contact them over the phone so they know you are serious. If you can not find their phone number, try being persistence and continue to make attempts to contact them. Do not let them walk away with your money.   

one of the posters mentions writing to them in russian - try google translate
they have had loads more people on it. keep trying

In case you don't get anywhere, or are just fed up with them, maybe you could request your bank to perform a chargeback? I -think- they might contact BTC-e about it then as well, so at least someone would have to give it a serious look, right?

BTC-E support is difficult to deal with, and English is not a strong point. But I have rarely, if ever, seen an unresolved problem with accounts being credited properly.

Well...
This topic was what I have been looking for.
>Today I have made some bitcoins over my account and have withdrawal request from BTC-E to another wallet. They marked it as completed but I have no news from my bitcoins, it has been 6 hours.
I have opened multiple tickets and requested aid but no return.
I'm really getting little desperate.

Thanks for the comments. I have tried contacting them in Russian already but got no response. I will persist in trying to contact them some more and report back with my results.

Lots of people having problems while trying to get money in BTCe.
I trade with them on a daily basis but would not wire them USD or EUR.
Last days posts like yours started poping up.
I know BTCe prices are tempting but ...

--------------------------------------------

ALWAYS RESEARCH THE FORUM FOR FEEDBACK BEFORE DOING A FIRST TIME OP

I am in the same boat. I've got a tracer out from my bank trying to locate the funds, but all banks swear they should have been in BTC-e's account for some time now. I also receive no information via the support system. I've also tried writing in Russian via Google translate.

What else can one do? My bank is prepared to issue a recall of the funds. I don't know whether that will have any impact. I'll post a thread about it if it does.

The hard lesson I learned here is to avoid BTC-e entirely for this. I've had good success transferring cryptocurrency in to BTC-e, just not USD. I have had good success (well, no problems with them) trading among currencies, including to and from USD on BTC-e's exchange. I just can't get a large transfer to go through.

- Findiggle.

My problem is with transferring cryptocurrency.
They did not transfer my BTC to destined wallet but they say they did.

I concur, I authorized an international wire transfer of USD on the 7th of November. BTC-e asked for my SWIFT transaction statement, which I provided.
My bank tells me that BTC-e must have received the money by this point.
Conclusion - they have it and are sitting on it.
-DO NOT!!- do business with BTC-e, they are becoming a FRAUD, even if they were not already.

You need to request your bank to chargeback the funds you transferred. This is the only way you will see your money from BTC-e. I am sorry to hear yet another person being taken/scammed/ignored by BTC-e.

If you plan on just buying BTC and holding, I would recommend Bitstamp or MtGox. If you want to trade and eventually want Euro back, I would recommend Bitstamp at the moment.

Wow I didn't realise so many people were in the same situation as me. Does anyone have a phone number for BTC-e or any other contact details?

I've had noting but problems with btc-e alot of people recommened me to it. But I got a month hold time for wire transfer and then when I finally got funds my bitcoins were put on hold for 48 hours.

When requesting a chargeback with my bank is it a good idea to mention the payment was for cryptocurrency? I ask because most banks have a very negative attitude towards Bitcoin.

EDIT: Looks like chargebacks are not possible from the UK for bank transfers, only credit cards.

Hi, same here, I found this thread looking for a solution on google... Did the SEPA transfert but forgot to write the ID of payment. I've tried to open a support ticket, I'll post if there's something new for me. Would be great if anyone comes up with a solution !

Not BTC-E man, I was looking for a good arbitrage oppurtunity  :-\  So, is there any exchange remaining that doesn't have any negative feedback, damn!

I really don't think that is any of their business. It was your money.
And you may be paying the bank a fee, I don't know how yours will work.
The transaction was for 'goods not received',
try leaving it at that.

Who did you wire the money to? Was it Mayzus Financial Services Ltd in the UK? Contact them and tell them you will be holding them responsible. Report them to uk financial watchdog and issue a county court judgement against Nikolay Rozhok/Mayzus Financial Services Ltd

This is taken from the BTC-E.COM website....
    
Beneficiary:   Mayzus Financial Services Ltd
Beneficiary Address:   869 High Road, London, N12 8QA, UK
Beneficiary Account:   4030200327
Beneficiary Czech Bank Code:   7910
Beneficiary IBAN:   CZ6979100000004030200327
Beneficiary Bank:   Deutsche Bank AG
Beneficiary Bank Address:   Jungmannova 34, 110 00 Praha 1, Czech Republic
Beneficiary Bank SWIFT:   DEUTCZPX
Details of Payment:   FFC ACC.9311.23440 ACC ID S188171E
Fee:   1% (min fee 20$)
Min sum allowed:   2000$
Our bank may ask your documents due to a high fraud activity. If you seen in your btc-e account a money hold please provide a copy of you ID and utility bill in high res quality (>300DPI), create ticket with your ID in subject at https://hdbtce.kayako.com and upload your docs inside

Details of Payment is required field.
Without correct Details of Payment we can't credit money to your account.
Funds will be credited within 3-7 days.


SO they got a UK limited company with a German bank account and a Czech Republic mailing address. They state on the website "OUR BANK" so you take screenshots of that and thats enough proof that you are under the impression that BTC-E.COM is a trading style of Mayzus Financial Services Ltd and they are responsible for the debt. You can sue this UK limited company at least with a County Court Judgement which is cheap to do.

I think they dont want this selective scamming scheme to finish yet so chances are they will pay you if you make a big enough fuss to this "company"

Excellent nomenclature -> 'selective scamming scheme'
If you have not already, go here and work to lower their trust, several other have:

https://bitcointalk.org/index.php?action=trust;u=33012

And read the last few pages here:
https://bitcointalk.org/index.php?topic=40889.1400

Yes, wires / IBANs can not reversed in any country after the payment sent by the orginating bank.

Yes but what you can do is victims can group up and hit the UK company with a court order and get a UK judge to freeze the assets (including bank account of Mayzus Financial Services Ltd, in any EU country)

Mayzus Financial Services Ltd are enabling them to perpetuate this fraud, BTC-E.COM state on their website that its their bank account, therefore they are legally representing themselves as Mayzus Financial Services Ltd and without any information to the contrary you must treat Mayzus Financial Services Ltd and BTC-E.COM one and the same, simply a trading style.

BTC-e is run by known scammers. There are no phone numbers, bogus WHOIS entries, and the only way to BTC-e is through their bank. I will not be surprised if BTC-e goes down when Mayzus or BTC-e accounts at Mayzus are siezed by EU/US regulators.

Hopefully, we get some percent of our money back.

known scammers? or unknown scammers? we want some names...company registration number even...

This is an important situation for all BTC holders as if and when a major exchange goes down it will crash the price

Just wanted to add my 2 cents with about my experience with BTC-e.

One fine morning about a month and half ago I tried to log into BTC-e and was told that my account was banned. Since then I have been doing the back-and-forth with them with a support ticket. It takes on average about 7 days for them to respond to anything I raise. So it's like this.

me: why was I banned?
them (7 days later): money trouble with you account.

me: what money trouble?!
them (another 7 days later): our bank says a wire to your account seems fishy, please provide ID, until bill, etc.

me: here they are, what next?
them (5 days later): oh we don't accept electronic copies, do you have scanned copies?

me: here's the scanned copy
(email from them: 72 hours no activity, we are about to close the ticket!)

me: hello?
me: hello hello?
them: no response so far...

Yesterday I finally took some advice from the websphere and added another comment in Russian, crossing my fingers to get a good response soon.

how much they stolen from you?

let me tell you something, if their bank said they suspect a transaction was "fishy" they would have immediately returned it or not even accepted it. how are they supposed to determine if an incomming bank payment is "fishy"? its a bank transfer, it either comes or it doesn't, what's fishy about it? this is total bullshit

They are selectively scamming people and when they are finally brought to book just watch the shit storm it will create for bitcoin and the resulting crash in price.

Not a huge amount, slightly more than $400. But still this is just ridiculous.

Now I did write them back (in Russian, no less!) yesterday that I want them to return the money and unblock my account. We'll see what happens. If history is any indication, I should be able to report back here in 5-7 days. :-(

So Mayzus Financial Services Ltd is a UK based company, the address listed on their website is: 869 High Road, London, N12 8QA, UK. It's about a 30 min drive from my house so once I return to the UK I will pay them a visit and see what they have to say - hopefully it's not just a mailing address.

That's a great idea, but I have a feeling that it will indeed be just a mailing address. The company, if I read it correctly, is based in Bulgaria.

Another 24 hours have passed, and there no response for my ticket (as expected actually). I was wondering if writing them in Russian was really such a good idea, perhaps in stead of making things easier, I might have offended the folks where.

Right now I'm just counting my blessings, things could have be much worse if I had tens of thousands stuck...

http://www.eaassociates.co.uk/about-us/legal

869 High Road London is Chartered Accountants & Tax Advisers, they probably set up this Mayzus Financial on behalf of a client....

you can see it on google street view...but definately worth a visit to find out more info, if you go in heavy they will probably give up some info on their client

stevel2000 -
when/if you feel such action is warranted, help those in the same boat to lower their trust here:

https://bitcointalk.org/index.php?action=trust;u=33012

I notice their postings are marked in red now. Not much else can be done, except to also write the editors of news feeds for the
community, like coindesk, asking them to publish something about BTC-e selectively scamming

Just sent an email to Coindesk, tempted to report them to Action Fraud.

PM Sent;

hello btc-e.com

i am having difficulty withdrawing from your site.

zero emails sent to me despite 'resending'   

zero confirmations on the blockchain

i am unable to provide a support ticket due to 'wrong email/password' (which is actually not wrong)

received 2 replies from non-receiving sites' ticket support within 15 minutes...

please forward any information that will solve this issue.

regards,

Ed

Another peculiarity of the BTC-e ticketing system, if they don't respond to you in 72 hours, and that you don't ask for help again. An automated robot will send you an email saying:

• "We have not heard back from you in 72 hours and would like to know if you consider this issue to be resolved."
  

Here's the kicker, it goes on to say:

• "Please note that the ticket will automatically be closed within 1 hours if we don't hear back."
  

What this mean is, essentially, as if BTC-e not responding to your tickets is not bad enough, the customers needs to be on stand-by, and whenever they get this email, they need to respond immediately within an hour! This sure is some set up. On the other hand, you can still go in and re-open a ticket later on, but in general there is no response any way, so perhaps there's no difference one way or another.

This has been my experience. You can re-open the same ticket, but it does no good. You can open a new ticket with the same details, and you may get the immediate (bullshit) response:


after which they won't respond further. If they realize it's a duplicate ticket, they'll combine the two (or three or four) into one ticket.

Either way, you're simply stuck until they decide they've milked you for all you're worth.

- Findiggle.

Your request has been received
We have received your request and our team will get back to you shortly. You can log in to the helpdesk to review the status of your request, or check your email for further updates.

 
Ticket ID    #CTG-718-27390

Confirmed e-mail updated on 09/12/2013 - #173697270 Re-send email requested on 11/12/2013 - NO EMAIL RECEIVED!

Transaction cancelled    #173697270    -501.994 XPM    Withdrawal XPM to address AKYt8NaJ5mjipty69hSTBrqYAm23mewroa    30.11.13
20:36:17    disabled


NO EMAIL BUT COINS RETURNED 12/12/13

Second attempt at withdrawing 1.1 XPM is similarly held up with 'A letter with further instructions sent to your email'


AND NO MAIL..

...How long are we supposed to wait for these 'confirmation e-mails'?


Support tickets are now replied automatically explaining that CONFIRMED email is NOT CONFIRMED & to 'check spam folder' for non existent confirmation mail!


This is beginning to seem like a wild goose chase!



btc-e.support (thailand) on skype is more interested in gaining private email addresses and or phone numbers than getting this confirmation mail sent.


[21:08:46] b: Hi btc-e_support, I'd like to add you as a contact. b
[21:09:09] *** btc-e.support has shared contact details with b. ***
[21:09:44] b: hello. are you able to help with withdrawal issues?
[21:11:04] btc-e.support: your problem
[21:11:20] b: no confirmation email - i have tried many times
[21:11:38] btc-e.support: Send me the following information:
Your problem:
ID btc-e
email:
Email Password:
Ticket number:
Your country:
Account Transfer time:
Bank name:
Transfer amount:
Customer segment our review and resolve help you.
[21:12:27] b: no bank, only withdraw cryptocoins - why would you need my email password?
[21:13:28] btc-e.support: It is required of Direct Support.
[21:14:27] b: required for what purpose?
[21:15:18] btc-e.support: So that we can prove accurate account is yours.
[21:16:06] b: my btc-e ID is edgar. My problem is no confirmation email is arrived. all i require is an confirmation email, are you able to provide this?
[21:16:16] btc-e.support: After verifying correct. We will solve your problem.
[21:16:58] b: you do not need my email password to solve this problem. you already have my email address.
[21:17:01] btc-e.support: Please note the information we request.
[21:18:18] btc-e.support: What your email data. Can change to another email.
[21:19:27] b: why do i need to chnage email? the support mails arrive ok, why not the withdraw confirmation mail?
[21:20:58] btc-e.support: Please help us validate it. Then we can solve new problems collecting your question.
[21:21:38] b: that makes no sense. if support emails arrive, why do confirmation mails not arrive?
[21:23:09] btc-e.support: we are investigating these accounts having some doubts.
[21:23:35] b: which accounts? i have only 1 account.
[21:25:09] btc-e.support: Therefore verification requests. Please provide full information if you want to solve problems early.
[21:26:33] b: my email password is not of any legitimate use to you. you have my email address, you have my account name.
[21:27:38] btc-e.support: ok you can wait if you do not wish to provide information
[21:27:48] b: wait until what?
[21:28:19] b: i have been waiting since 2nd december
[21:28:40] btc-e.support: I am solely responsible for the information requested. The certification and solve problems are caused by customer segment.
[21:29:07] b: my email is confirmed on the site
[21:29:20] b: what else could be a problem?
[21:31:04] btc-e.support: It is asking customers and department management.
[21:32:04] b: all i want is the confirmation email sent, are you able to provide this witout my private email password?
[21:32:36] btc-e.support: You could offer to resolve them or wait.
[21:32:58] b: resolve what?

wait for what?
[21:33:10] btc-e.support: I am not responsible for this problem is the customer segment
[21:33:33] b: can u provide their details that i might contact them directly
[21:34:34] btc-e.support: There is only 1 recruit support in skype
[21:35:08] btc-e.support: You can expect after your account is verified.
[21:35:27] btc-e.support: Can a few weeks
[21:36:19] b: im afraid i do not understand what you are saying. my account is confirmed since months. i have not had this problem before. and it seems i am not the only person with the same concern
[21:36:40] b: why would any email take a few weeks?
[21:37:51] btc-e.support: there are many accounts as you have a situation
[21:38:07] b: yes. but my E-Mail: (confirmed)
[21:38:16] btc-e.support: and we need time to solve it.
[21:38:19] b: so why the hold up now?
[21:38:51] btc-e.support: where you come from.
[21:39:47] b: Europe. does this help with sending a confirmation email?
[21:40:47] btc-e.support: if you want fast processor Can our headquarters in Russia
[21:41:14] b: email? telephone? visit?
[21:42:07] btc-e.support: to meet in the center and provides general information
[21:42:38] b: general information will never include private password/s
[21:43:14] b: how to contact 'head' office?
[21:43:23] btc-e.support: We ask that all information I have told you
[21:44:09] btc-e.support: wait. Give us your phone number.
[21:44:38] btc-e.support: customer segment will contact you and provide time and location
[21:44:45] b: i dont think you are the right person to help me
[21:45:35] btc-e.support: parts our customers will help you

unimpressed doesn't come close!

PM'd again while;
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now awaiting a response.


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What you need to do is contact your bank. While stealing bitcoin may not yet be a crime since it doesn't have a legal classification, stealing money is and typically your bank will quickly probe in to and find out what happened.

More likely this is a mere error and when your bank starts probing the will find the administrative mistake.

Update from my side, I've been able to contact BTC-e bank (Mayzus Financial Services Limited) from the form on their website. After a few mails (at least they respond !), my bank has sent a recall order for my SEPA payment and I had my money two days later. Apparently, SEPA orders have a 8 weeks period during which it's possible to ask for a refund. Obviously, never had any answer from BTE-e support, and they closed my ticket after 72 hours.

Good luck for those who are still in problems with BTC-e !

Stupidly I have just done the same thing and forgot to include the payment details. I have raised a ticket with BTC-e and contacted Mayzus Financial Services Limited on their form. Thanks for the info. I hope I can also get this sorted!

They stole my whole account with 7kGBP.

It seems if they see any vulnerability they use the situation to rob you.

Bombard every btc-e thread, site, twitter account with huge red font and dont stop until they cave in.

it took me months with no money over xmas & new year while site support laughed & called me a troll.

DONT GIVE UP - THEY NEED BAD PUBLICITY A LOT LESS THAN THEY NEED YOUR 7K!!

NOW GET EM!!

ILL TAKE A 5% ADVISORY FEE... ;)

I am getting my lawyer to sue their them. And it may get their bank account closed if they do not comply. They will have bad credit and no bank will want to deal with them. I even gave them my lawyers details and told them who he is - he is well known - and they still wanna play.

If anyone wants join me to sue them they can. Hit me up. I am now dedicating my time to fucking them in the arse. The dirty scam shit wits.

have you ever received your money? it is now 1 month after your last post

It is sometimes tricky with btc-e, but usually theydo the right thing.

It probably gonna take a bit longer than that, especially if legal actions are involved.
As a comparison, OP received his money 2.5 months after the transaction completed.

Any official response from the BTC-e team op?

highly doubtful

unless you go full retard, daily, for 2 months they seem to not give a fukkkkkk

Ouch that's a lot to lose, never had any problems with BTCe but I have heard their support isn't too great.

Not sure if you could reverse the payment?

2 months and no money from BTCe. They are the next gox ppl. At least the lawyer is on it. If you want his contact let me know.
They are now trying to dick the lawyer about but he has ways of making them sort this. Apparently very lawful ways. So my advice. Get a good lawyer and sort it. Otherwise BTC will steal your funds.

Dont say I did not warn you.

What is the excuse they use for not processing your transaction? Or they simply don't respond to your support ticket?

click on 'show ratings', review their trust settings, add yours to the mix. This has been going on for a long time.


https://bitcointalk.org/index.php?action=trust;u=33012

They simply dont respond. They make a set of questions - which you answer. They then come up with another question and play games. All they are interested is covering their asses while they rob you. They steal probably 10k GBP every week. Thats good business for them. If 50 people are happy and one guy gets scammed each week, they find it funny. And they must be owned and operated by Mayzus Financial. It looks no other way and then they hide behind Mayzus. As they are currently refusing to give BTCe details without police being involved - when the lawyer is also an officer of the court and crown law system in the UK. They are selective Russian scammers.

Also, the info on COINDESK is wrong. The journalists do such a great job that the FCA number for Mayzus is not even valid. All they have is a payment service FCA number which is not the same as the one advertised on COINDESK article. I think COINDESK are dodgy manipulators too.
Taking back handers.

I am starting a proper regulatory body for BTC which will give people access to the right kind of lawyer and so on. If anyone wants help me set this up so we can rid BTC industry of thieves please hit me up. Hit me up. I got the answers but cant do all the work - busy man.

why do people still trade there ?  ::)
honestly, imo then you really deserve to lose all your funds
just the same as happened to mtgox...
it's obvious that you just have to stay away there
there are good alternatives!!

I never used them that much. Only to buy LTC and then started using a good alt place from start. But after i got hacked and bitstamp acc was emptied I felt safer on BTCe as I did not lose funds there. Until, contacting support for my safety that is. lol wankers is the word that comes into my mind.

You should not have to constantly guard against some thief or scam artist. We all know fatty mark stole all the coins on mtgox. Or maybe some ghost ate funds from the bank.

But an internal body to self regulate BTC businesses is the answer because the financial authorities are kind of a mafia in all truth - protecting the banking cartel while sweetening people with rhetoric.

I played some buy low/sell high game last year when the btc price hit 1000-1200$.

I wagered +5000$ and got back all of it without a problem. I am sure they will solve your problem. They look serious enough to me.

Pro tip: Always enable 2FA.

I was going to start using BTC-e but these kind of threads scare me :-\ Which is the best exchange at the moment?

depending on where you live
but coinbase, bitstamp, kraken, bitcoin.de... Those ones I would trust
Of course that are the legal ones, where you need to prove your identity and address and stuff but it's totally worth it! Don't use btc-e for deposits/withdrawals of fiat money (if a transaction got stuck you have a problem), trading with cryptocurrencies is fine i guess but never let them there but I think that counts for every exchange
always use your own wallet

Thanks, very helpful :) I'll check them out and yes, seen the extensive verification process most bitcoin exchange sites seem to have but it's understandable.

As far as is discoverable, these guys may be a bunch of Bulgarians and what are you going to do about that with lawyers?
Unfortunately, your funds are at their mercy.
In CoinDesk's defense, last year enough of us made a stink that they put out an article wondering why BTC-e were rumored to be screwing folks.
Eventually they responded, although semi-anonymously

Secretly I just hope BTC-E will go down sometime, it's the only way to learn people to not trust such websites, mtgox didn't seem enough...

Agree, its shady website. Good for early Bitcoin but its time is coming to an end.