Bitcoin Forum

I don't want to cause any undue concern here, but I've never had any issues withdrawing coins from BTC-e before - up until this point.

The final step in withdrawing is that they send you a confirmation email - which you can then confirm or cancel ...
Today I've seen that the confirmation email just never arrives!!?  I've tried about 30 times already ... no email!! Therefore no withdrawal.

The funny thing is - I logged a ticket with them about it and the email associated with the ticket landed in my inbox in less than 1 second flat, so clearly there's no issue with them using my email address.
Yet the withdrawal confirmation email(s) simply never arrive!  Therefore coin withdrawals have effectively been halted!

at least in my case they have.

Anyone else having issues?

"Due to the upgrade bitcoin wallet may delay the withdrawal of Bitcoin #btce"

https://twitter.com/btcecom/status/432980203267051521

I  think it's pretty poor that they don't even put up a notice on their website then warning of possible issues with coin withdrawals if updating their wallets really is the issue...

Especially in the current climate where users are easily spooked due to the goings on at Mt Grox.

It will be interesting to see how long they take before responding to my ticket. I'm not happy

I tried a withdrawal 6hrs or so back. Nada nothing zilch! Will keep updated.

10 hours here on 53 btc. According to their twitter the problem is fixed, but so far the withdrawal hasn't processed nor have the coins made it back to my wallet again. I'm sure I can expect the usual 2-3 week broken english canned message response before someone fixes it.

Same, 2 BTC since about 11 hours ago.

I logged another ticket with them confirming that the problem persists - despite numerous attempts at withdrawal - each time requesting the confirmation email to be resent dozens of times.

As before - no confirmation emails have been received as of yet.

As before- the email confirming my ticket raised had no problem in reaching my inbox within a couple of seconds!
But no withdrawal confirmation emails have been forthcoming from BTC-e.

So due to the fact that these "confirmation emails" are simply not reaching my inbox, i am unable to confirm the withdrawal, which means that for all practical purpose - I CANNOT WITHDRAW COINS OUT OF BTC-E!!

I'm surprised that there are not thousands of other people complaining about the same issue???

Especially given whats happened at Gox.

Not happy!

I actually get the confirmation emails just fine, and the transaction is confirmed on BTC-e's side (in history) but not going through aka not going to the blockchain.

They tweeted the withdrawals were fixed about an hour ago, but nothing so far. I suspect they've got quite the backlog however.

BTC out worked for me about an hour ago. Hope yours gets fixed soon...

Yes they are working right now, tried with 0.5 and it went straight through.

The one from last night is still nowhere to be found though. Really wish I wouldn't depend on btc-e's worthless support at this point  >:(

I also wanted to withdraw 0.6 BTC about 10 hours ago.
I got the mail, confirmed it and BTC-e said that everything is fine.
But the amount was never committed to the blockchain.

Waiting for several hours now and not knowing what's happening with my BTC.
I hope, I didn't got scammed.  >:(

I dont know if this is related or not, but i'm also not getting the usual email 'Successful authorization' which i usually receive each time i log on to the BTC-e site!

Yet i get the emails acknowledging that i've just logged a ticket - no problemo.

Why am i not getting the usual emails
1, to acknowlege 'Successful authorization' each time i log on to the site?
2. to confirm coin withdrawals ??

tried to withdraw a little over 5btc 12 hours ago, still nothing. the btc is gone to the blockchain, took 10 hours to get to blockchain, now is at 14 confirmations but still nowhere to be found. this sucks.

Bit confused, you sent from where to where? When you withdraw from BTC-e and it hits the blockchain and confirms there is really nothing on their end left to do, they sent it then.

Most people are still waiting for their coins to finally get to the blockchain from yesterday. Transfers right now are working however so I hope they are working on a solution for the backlog that did not go through automatically.

sent from btc-e to cryptsy. the tx took at least 10 hours to get to blockchain, and now is not even showing up as pending on crypsty. check it yourself. 13 confirmations, my bad.. still.. https://blockchain.info/tx/072118b9bd470086f1c3e62a092672ba457139bdf20a0d2613e74a84810575cc
 
i know what you are saying though. i just found it odd it took 10 hours to get to blockchain, and now not even pending at crypsty after 13 confirmations. hopefully that is cryptsy's wallet my coins are being sent to, it is not the one i entered in btc-e withdrawal.

also, bitstamp users are having problems w/d as well now.

I'm happy to hear your transaction from BTC-e did finally hit the chain after 10 hours. Gives me hope my transfer will sort itself out soon.

Cryptsy is well known for taking the p*** with deposits, sadly. Not sure what's up with Stamp, but off and on I have experienced delays there before. I'm guessing all exchanges are busy checking their wallets and searching for holes right now.

same holds true for BTC as anything i guess, when it rains.. it pours. i'll let people in this thread know if my btc hits wallet.

created a reddit thread as a bitstamp user did, please upvote for the community to see.

http://www.reddit.com/r/Bitcoin/comments/1xlt0t/btce_withdrawal_issues_as_of_2102014/

That doesn't show a 5 BTC transaction, it shows a 118.34553317 BTC transaction.

no, inside that tx is my tx in the large list of sender addresses. use ctrl+f and search 14MC1rFAFmma3ngDzkEjyZjoc8B3Y4rNxJ

i am assuming that the recieving wallet is cryptsy's wallet. i sent from btc-e to cryptsy.

further analysis of past withdrawals from btc-e suggest that that is indeed, cryptsy's wallet.

Em still waiting ...!! I withdrawal BTC last night still yet nor coming in Blockchain. :-(

24 hours here. They supposedly had it fixed for an hour or so, but mine never went through or processed. Coins still in limbo, still no answer from support.

Update by BTC-E .

BTC-E @btcecom

Update bitcoin wallet. Temporarily withdrawal is not available. #btce

----------------------------------
Hope this time they solved the problem ,also they processed all last night withdrawal!  Hope for the best/

Not for me they didn't. Seems anything over a certain amount still hasn't gone through, but microtransactions are fine, which is complete crap.

I've realized that probles often happen when you send btc from one exchange to another instead of sending btc from or to your private wallets ¿Might some of these cases fall in this category?

Still waiting!! Whats up BTC-E?

Not for me, i know the game.

Same. In that time they've updated their twitter to say withdrawals were down again, and now back up. Still nada.

Ticket ID #JXY-283-60086

Yesterday I had also problems with deposits but they fixed it,  now I didn't get my withdrawals from yesterday almost 24 hours

I made 3 withdrawals. First I didn't get, the second was smaller I got  and the third I didn't get.

What is the problem Huh

1. #3xxx7    -xx BTC    Withdrawal BTC to address 1xxxxxx6    11.02.14 01:23:59    yes

I did NOT get this

2.  #3xxx6    -x.xx BTC    Withdrawal BTC to address 1xxxxx6    11.02.14 01:46:47    yes

I got this.

3.  #3xxx0    -xx.xx BTC    Withdrawal BTC to address 1xxxxx6    11.02.14 02:11:50    yes

I did not get this

not just btc.

awaiting litecoin withdrawal, initiated yesterday, no record on site, chain, or reply from support.

Waiting too for 24 hours, it's really unnaceptable !  >:(

Looks like every exchange is in the same boat right now, they'll have to apply some software patches so that their systems can see through the crap they're being spammed with.

BTC-e deleted all of their tweets about withdrawals over the last 2 days.

Anyone of you guys from yesterday get yours yet?

yea I just saw this too. I requested mine yesterday and no luck

no , i have 5btc in the void. it finally processed last night but is still nowhere to be found. to say that i am nervous and not happy would be an understatement.

http://www.reddit.com/r/Bitcoin/comments/1xlt0t/btce_withdrawal_issues_as_of_2102014/

Right now just about every exchange isn't processing withdrawals or deposits correctly. Wait for the storm to pass.

but what if the withdrawal did process, and it's nowhere to be found? my case.

Same shit for me.. Says its completed in btce history, but didnt show up in wallet. Made the wd more than 24h ago

same here. made the wd about 23 hours ago.

more people like you in a situation today

Very simple, once it hits the blockchain btc-e has nothing to do with it anymore. It's the problem of whoever owns the address you sent coins to.
Like I said, pretty much every exchange is knee deep in **** right now with their wallets. Nothing is working. Nothing else we can do right now.

Same here to0o. 24 hours+ ago Still waiting ....:-( guys....

BTC-e Tweet: "Due DDOS on Bitcoin network there is a delay possible with crediting of transactions madden between 10-11 February. Be patient please"


Bitstamp has the same problem. Bter has the same problem. At this point just wait.

well i sent btc from btc-e address 14MC1rFAFmma3ngDzkEjyZjoc8B3Y4rNxJ to my crypsty address 1BLm1sB3esPvExKjWwQjv14GoojTbncytT.

my transaction got lumped into a large batch of tx and was sent to https://blockchain.info/address/1Facb8QnikfPUoo8WVFnyai3e1Hcov9y8T  

which was at 2000btc+ earlier in the day and has since emptied. hopefully that is cryptsy and they are fixing things. i do notice that my tx still says spent but not transacted (the 5.xx btc tx) https://blockchain.info/tx-index/112534071/0

Any Official reply from btc-e? I donot see my withdrawal in my wallet yet. It's >24hrs now.
Got the following canned reply today

Same one i got. Makes no sense with tx prior to DDOS that it would be stuck in processing. It's been 36 hours and you can't get it on the blockchain? Ridiculous.

36+ hours for me too.  They took my deposit yesterday after a few hours.  Withdrawal is in limbo doesn't show up at all.

Still nothing.

Tweets are only posted in russian.. Google translator:

"Until the end of February will be temporarily unavailable output in Privat"

Wth is this supposed to mean? We wont get our BTC until the end of february!?

Edit: Does anyone know if cryptsy is working fine or can suggest me a solid exchange for xpm > btc?

The BTC-e tweet only concerns fiat withdrawals into a specific bank in Ukraine called Privatbank. It doesn't concern any English speaking person so it makes sense to keep it in Russian.
http://privatbank.ua/

I made a deposit and withdrawal very early on 2-10-2014.  My deposit took a few hours, my withdrawal is about 48 hours and nothing.  So why can you deposit but not withdraw?  Seems kind of shady and maybe they need incoming btc to cover the withdraws as everyone is making a bank/btc run.  Are they using people's deposits for operational expenses and other expenses and thus don't have enough btc on hand?

You can perfectly withdraw right now.

A whole bunch got stuck on 10-11 feb. Not just BTC-e but Stamp and many other exchanges as well.  BTC-e tweeted a little while ago that these will be resent 13/02 aka tomorrow.

Good to know, didn't know aout taht they will resending. At least now they update us.

Let us post when we got withdrawals tomorrow  ...

Yup.

"Reshipment bitcoin transactions hung due to DDOS network bitcoin (10-11 February) will be produced 13.02.2014"

Fingers crossed.

Just contact them via skype or icq

hopefully that includes withdrawals that -did- hit blockchain and have ended up in blockchain limbo, as is my case.

https://blockchain.info/tx-index/112534071/0

They are not in limbo... they arrived at the designated address. Contact whoever owns that address (Cryptsy you said?)

I made an 18+ btc withdrawal from btc-e yesterday.  It's been ~30 hrs now.  Nothing.  Ugh!!

MmMmm .. Its good news from BTC-e ;) .. Hope tomorrow can get our BTC in blockchain ...

I just withdrew 4.7BTC from BTC-e a couple of hours ago. Broke it up into a few chunks just in case, but all landed in my multibit wallet in a couple of minutes.

I guess problem is faced by members who withdrew on 10th and 11th..! but i hope all will be shorted out soon.

I just withdrew a couple of BTC from BTC-e successfully within minutes.

My own experience with BTC-e along with extensive research on the matter leads me to believe that in certain cases, BTC-e are 100% responsible for the situation where Withdrawal Confirmation emails are not being received - thereby prohibiting one from withdrawing coins from your own account.

I am just not sure what their motive is for "turning off" these emails and thereby stopping you from withdrawing your own coins ... I guess the next couple of weeks will provide the answer to that question, as they very conveniently place a two week freeze on all coin withdrawals if you change your confirmed email address with them.

Now since they make absolutely no attempt to fix the problem causing their system to not send out these confirmation emails one is forced to adopt their suggested solution of 'changing to a GMail account with 2 factor authentication' ...

Having taken up their suggestion, I can confirm that these confirmation emails are still not being sent - not even to my new GMail account. I can only hope that these emails will begin arriving once the "two week withdrawal freeze" period is over. I would expect these emails to be sent to the new address, but perhaps with a note saying something like "sorry, no withdrawals until [Date]..."  but instead of this there are simply NO EMAILS!

So basically BTC-e can keep your coins for as long as they wish (or prevent you from ever withdrawing) by simply/purposefully not sending out a withdrawal confirmation email whenever you attempt to withdraw coins!

The next few weeks will be telling as to what their true motives for this underhanded tactic are.
Yes I am feeling very negative at the moment, but with all the goings on at Gox who can blame me for feeling this way?

I'm still waiting my withdraw now for 3 days ! WTF !!!

Btc-e tweeted yesterday regarding the stuck bitcoin withdrawals requested on February 10 & 11:
https://twitter.com/btcecom/status/433626479331508225 (https://twitter.com/btcecom/status/433626479331508225)

Google translated:
Reshipment bitcoin transactions hung due to DDOS network bitcoin (10-11 February) will be produced 13.02.2014 # btce


In other words, you should receive your bitcoin withdrawal by the end of today (13th).

Since BTC-E doesn't give tx id for w/d, I had the blockchain addy all messed up in my link.

Been 3 days, 5btc w/d on the 10th and still nothing, like some of the other posters here.

BTC-E still getting hit w/ ddos, not sure about blockchain and tx mall ddos. Hopefully we see our coins today..

I received an email confirmation and transaction ID.  It's been 48 hours, nothing.

To other that are still waiting, I received my withdraw just now.

good luck if you're still waiting

serious? was it to a wallet or another exchange? also, when did you originally w/d?

I got mine too  :)

2 larger withdrawals

Ditto, my stuck 2 BTC from the 10th just hit the blockchain  :)

not mine. mine hit blockchain 36 hours ago, still nothing.

Nada.

#

So, if i'm right: There are only withdrawel issues who withdrew at 10-11th of February?
If i withdraw my coins at this very moment my coins will not be stuck in the blockchain for days?

The money came after three days.
Oh, what emotions  ::)

For me now it is ok.

After long time Today got my BTC in BLOCKCHAIN ;) Superbbb!!! Thank you so much BTC-e

holy shit.. the w/d from the 10th that went into the blockchain void is now heading towards the receiving address. 6 confirmations and nothing pending yet, but this gives me hope.

They have been paying out good news I received mine and it has 7 confirmations now

RECEIVED!! after 7 as well :)

Still nothing.. Hope I dont have to contact the "support", guess then Im lost  ::)

https://blockchain.info/address/19jcvAMdZvFJcrDzzvox6pjQK9fHSqfhMw

My btc hit my Kryptokit wallet since my last post and then instantly vanished.  wtf is going on?  btc-e claims my problem is fixed.  I'm freaking out!!

Possibly reversing back to your btce wallet? For what its worth, btce support replied with 'Hello. Fixed." to me an hour and a half ago as well, and i still have nothing in that wallet nor back in my btce account.

yeah, they replied "fixed" to me too, about an hour ago, and nothing yet.  Maybe that wallet address belongs to them.

Do you see any transaction to your address?

Nope. My transaction was never broadcast to the blockchain. It processed out of BTCe and vanished.

same here they emailed me fixed 48 hours ago and nothing. 

I'm just going to let it brew for a bit.  Seems like the DDOS attack is f'ing sh1t up quite a bit.  I may be out 18 btc though.  F'ing feds!

Still nothing for me. Not sure why this is such a hard thing for BTC-e to get right.

Same for me - I have a transfer from BTC-e to Bitstamp on the 10th that has disappeared from my account and nothing on the block chain. I get the impression that the support is a guy in a hammock in Thailand. Maybe they are using it to short in this current downslide? Can you let me know if you ever get or have got your btc. I'm freaking out.  >:(

Nothing yet, and I am starting to get quite angry.

18 btc gone.  Surely something to do with DDOS attack.  btc-e sent them and they were instantly stolen from my KryptoKit wallet.  No idea how.  I've been in contact with the devs.  They're calling me today to talk about it.  Reddit post here:

http://www.reddit.com/r/Bitcoin/comments/1xu9sk/18_bitcoins_stolen_from_my_kryptokit_wallet/

You sure your mac isnt infected or email/passwords compromised?

I'm not having any other issues.  I'm in the process of cleaning everything up, changing passwords, encrypting wallets, etc.  It's very frustrating.  18 bitcoins gone "poof."  wtf!

sorry, I'm having the same problems they said they sent bitcoin but it was never received I'm starting to get annoyed that btc-e.com is stealing bitcoins.

My support ticket has priority red instead of green - does that give me hope? It also says it's unassigned though. Maybe it is first in line to be assigned to someone. With luck it'll make the grade within 72 hours when it gets automatically "fixed". Jeez.

In case you have to experience of bitstamp, my transfer was to there - when I asked them (the notice of transfer appeared there for about 40 minutes) they sent me within 2 hours a very nice message written by someone that could speak english explaining that it was never broadcast to the block chain so I should contact the sender. But please get in touch if we can help. Or similar. That's the way to do it - my god I love Slovenia right now.

We need is a decent exchange with a real world presence somewhere, phone lines and decent support. BTC-e feels like it could be in some crim's garage in Bulgaria. Otherwise I can't see bitcoin going mainstream with this sort of shit. 

Yeah, screw btc-e.  I withdrew everything except enough to chat.  Done w btc-e.  Crypsy is the best IMHO.

I now can't chat because it now thinks I don't have 100$ worth !

Did you check if it was broadcast to the block chain at blockchain.info?

This way at least you can keep a screenshot of a) you profile history with the "sent" record with the address and b) the timestamped result from
blockchain.info Actually a) is more important - I wouldn't put it past them to somehow delete it from your history - tinfoil hat alert.   

Yeah, thanks!  I saved all tx's as a pdf.

Another day down with no withdrawal. Still never sent to the blockchain, never returned to the account. Support closed my ticket and hasn't answered my new one.

They're having issues at btc-e.  Hence my lost coins.  They're trying to keep it hush.  No ones talking about it on the chat either.  You'll get a rare post "No withdrawal..."  But the 'to the moon' talk quickly buries it.  Btc-e's days are numbered imho.

Has BTC-E been robbed too, just like MTGox might have been or SR2.0.
I hope not :(

Can anyone report a successful withdrawal from the site in the past 24 hours?

So it turns out, my KryptoKit wallet had a weak private key that was hacked by a bot.  Completely my fault.  I did it to myself.  Long story.  Shame on me.

So sorry to hear that man.

Hello Everyone,

I'm glad I was able to find this post. I have bitcoins that I requested to withdraw on 2/11/2014 at 3:15 pm EST. I even received the confirmation email that I use to click accept transfer. As of 2/15/2014 1:15 am EST, there have been no withdraws to my requested address. My ticket requests were eventually replied to with "fixed", yet nothing was fixed and my coins are neither in my btc-e walllet or my private wallet.

I'm really nervous that they are selectively scamming. I don't understand how some people are receiving their coins and some of us are not. I'll keep my situation updated. If anyone has any suggestions, please let me know.  :'(

BTC-e withdrawal working fine for me ... Just withdrawal 0.5 BTC and After 3 minx ;) they added in BLOCKCHAIN ;) ty BTC-e .. Guys dont worry they are trying to solved the problem . Soon you will get your BTC too.

Thank you. My concern is the amount of bitcoin I tried to withdraw. Many people that I've heard say transactions went through smoothly have mentioned smaller amounts. Has anyone here with a 50+ bitcoin withdrawal received their funds?

An update:

At 6:52 am EST, I received an email from BTC-e Helpdesk with the message below:

"Hello ! You got your money?"

I responded within minutes:

"Hello! Thank you for your response BTC-e. No I haven't :(

You can check from the Blockchain that my funds were never received. My withdraw address is 1BvyqA9Mxpra4Y86EZuGcQw9RgJtG4[deleted portion]

Also, you can check that the bitcoins were not sent back to my BTC-e account either.

Can you please help? Thank you so much!"

I will give you all an update as soon as I get one.

I am still waiting on mine. Have been told it was fixed 3 times now. No funds on blockchain, none back in my account.

I think people with problems probably all withdrew on the 2-10 or 2-11-2014.  For me it's looking like btc-e.com steals coins. 

Still nothing, "support" doesnt even answer.

Well,I don't even know what to do now.  >:(

I'll give it until Monday and then I guess it's time to open up a scam accusations thread and leave negative trust.

Welcome to the club!

just contact them with skype or icq

Hi - their Skype address doesn't work - I think it hasn't worked since January or something. At any rate my contact request to
support.btc-e  is still pending for the last 2 days. Do you know of a different Skype address? More generally - do you know how??

Update: I received a canned response from one of my earlier tickets. It says, "Hello! Please send full details (ID transaction / SWIFT copy) of the transfer to check+ scan and screenshots."

I've provided them with my transaction ID, my wallet withdraw destination address, and a screenshot of the transaction.

I'll let you know if anyone comes of it. Thanks.

Classic conversation - thanks it was very amusing: I can't work out if this is another scammer or actually BTC-e. But I guess even they aren't this bad - (I'll let you know if my ticket is closed tomorrow with a statement in which case I think we can all stop wasting our time.) I think that the genuine Skype name for btc-e support was support.btc-e by the way .... [UPDATE: ticket not closed yet - I guess it was a scammer after all]

[15/02/2014 19:40:19] S.: hi - are you able to help me with my stuck BTC withdrawal?
[15/02/2014 19:46:07] S.: It was sent BTC-e -> Bitstamp address ***************************
[15/02/2014 19:47:22] S.: Transaction detail  ID #********, *********** BTC Withdrawal BTC to address **********************
[15/02/2014 19:47:55] S.: 5 days ago! Nothing in block chain nothing in wallet
[15/02/2014 21:36:13] btc-e.support: Yes
[15/02/2014 21:36:26] btc-e.support: username/ticket
[15/02/2014 21:36:27] S.: Oh great.
[15/02/2014 21:36:33] S.: username is ****
[15/02/2014 21:36:47] btc-e.support: and show me screen of transaction
[15/02/2014 21:37:54] S.: Ticket is #***-***-*****
[15/02/2014 21:38:33] S.: Attached to the ticket are all the pdf files from the transaction, the confirmation email and the history
[15/02/2014 21:38:45] btc-e.support: I can assist you via teamviewer
[15/02/2014 21:39:02] S.: OK - what do I do?
[15/02/2014 21:39:09] btc-e.support: Do you have teamviewer ?
[15/02/2014 21:39:23] S.: No what is that? How do I get it?
[15/02/2014 21:39:31] btc-e.support: Google it,download it,install it.
[15/02/2014 21:39:49] btc-e.support: When you open it you will see ID and password,i will need it to join,spectate and assist you.
[15/02/2014 21:40:19] S.: I don't understand. Why can't you just do the transaction?
[15/02/2014 21:40:34] btc-e.support: It is on held,must check account.
[15/02/2014 21:40:55] btc-e.support: Kindly assist me to solve your problem.
[15/02/2014 21:41:47] S.: Sounds weird. I don't want to give someone access to my computer
[15/02/2014 21:41:58] btc-e.support: I don't need access to your computer.
[15/02/2014 21:42:12] btc-e.support: There is "Meeting" option on the computer,i will only spectate.
[15/02/2014 21:42:16] btc-e.support: And which part is weird ?
[15/02/2014 21:43:17] S.: Do you mean you want to look while I log into my btc-e account. Can you explain what we would do exactly
[15/02/2014 21:43:42] btc-e.support: You don't need to assist me,i do not force you.
[15/02/2014 21:43:47] btc-e.support: Do not download the program :)
[15/02/2014 21:44:25] S.: Can we do it without the programme - I have never used it before so obviously I am unsure what it does exactly
[15/02/2014 21:45:02] btc-e.support: You must deposit 5btc
[15/02/2014 21:45:30] S.: I don't have 5btc - you have all my btc.
[15/02/2014 21:45:49] btc-e.support: This is the only wa to circulate the hold
[15/02/2014 21:46:12] S.: Are you saying that you won't release my btc unless I pay you 5 btc?
[15/02/2014 21:47:02] btc-e.support: However you like to understand it.
[15/02/2014 21:47:30] S.: That's like 35% of the total Sounds a bit steep. Can't we come to a better deal?
[15/02/2014 21:47:52] btc-e.support: They will be refunded to the same wallet after circulate release the hold.
[15/02/2014 21:48:06] btc-e.support: Not sure for what "better deal" you are asking for.
[15/02/2014 21:48:31] S.: Less than 5BTC would be a better deal - why do I need to pay them to you again?
[15/02/2014 21:48:47] btc-e.support: Because i am the one who is going to release the hold and serving you at the moment.
[15/02/2014 21:49:01] S.: Oh I see - it's your own fee?
[15/02/2014 21:49:07] btc-e.support: And you are not gifting me the coins,that's not fee. They will be refunded to the same wallet after circulate release the hold.
[15/02/2014 21:50:00] S.: How do I know you'll give them back to me. You already haven't given me the coins I sent a few days ago.
[15/02/2014 21:50:14] S.: You'll understand my doubts here I guess
[15/02/2014 21:50:23] btc-e.support: That's the procedure
[15/02/2014 21:50:33] S.: Are you really from btc-e support?
[15/02/2014 21:50:51] btc-e.support: Vladimir here,support team.
[15/02/2014 21:51:11] S.: I thought the support is in Thailand - do you live in Thailand?
[15/02/2014 21:51:15] S.: Vladimir
[15/02/2014 21:51:36] btc-e.support: We are not Thailand based,and that's not secret.
[15/02/2014 21:51:57] S.: Oh I see. Anyhoo, not very keen on sending you the 5BTC if you don't mind.
[15/02/2014 21:52:08] btc-e.support: Let me know when you like to fix transaction
[15/02/2014 21:52:22] S.: I want to fix it now -
[15/02/2014 21:52:39] btc-e.support: Okay,i already told you how.
[15/02/2014 21:53:02] S.: Oh yeah - pay you more BTC. Look I think we know where this is heading.
[15/02/2014 21:53:14] btc-e.support: Yes ?
[15/02/2014 21:53:54] btc-e.support: I told you how to fix problem,you said you like to fix it now.I don't see you really like to help yourself.
[15/02/2014 21:54:34] btc-e.support: It is automatized system and i am trying to explain you how it works.If you are not fine with that,after you have your coins,you are welcome to quit using our website if it doesn't full your requirements.
[15/02/2014 21:55:10] S.: Sorry this all sounds very irregular. I'd like you to complete my transaction in the normal way please.
[15/02/2014 21:55:36] btc-e.support: You are the 200+ person who are trying to avoid our system which is also impossible.
[15/02/2014 21:55:46] btc-e.support: Every one who had the same problem go thru this.
[15/02/2014 21:56:10] S.: Are you saying that there are more than 200 of us who have BTC stuck transactions
[15/02/2014 21:56:31] btc-e.support: No,there it is a lot more than 200,just that amount contacted us today.
[15/02/2014 21:57:01] S.: Wow - you must be helping many people. Did they all pay you 5BTC?
[15/02/2014 21:57:22] btc-e.support: Only those who want to fix their transfers.
[15/02/2014 21:57:37] btc-e.support: We do not force anyone.
[15/02/2014 21:58:00] S.: But you are saying if I don't do this my transaction will be stuck for ever, is that it?
[15/02/2014 21:58:28] btc-e.support: Unfortunately
[15/02/2014 21:58:47] S.: That's terrible - do you mind if I pass this conversation on to the newspapers in the UK?
[15/02/2014 21:59:02] S.: They would be interested in the way support works in BTC-e
[15/02/2014 21:59:29] btc-e.support: You can pass anything you want.I hope you read our Terms Of Service.Don't waste your time
[15/02/2014 21:59:46] btc-e.support: I am trying to help you,and if you are not trying to help yourself,then we have no work together.
[15/02/2014 21:59:55] S.: Does it mention the 5BTC in the terms of service?
[15/02/2014 22:00:21] btc-e.support: Our terms are flexable.
[15/02/2014 22:00:37] btc-e.support: Everyone know that "we" the biggest exchangers had problems iwth "Addressing Transaction Malleability".
[15/02/2014 22:00:54] btc-e.support: If you are not familiar with the problem,you should use google and understand what is going on.
[15/02/2014 22:01:21] S.: Anyway - I'll wait for my ticket to be resolved in the usual way thanks for your help.
[15/02/2014 22:01:34] btc-e.support: Oh don't worry,i will close your ticket soon as possible.
[15/02/2014 22:02:14] btc-e.support: If you are playing "dick" believe me,i can delay you even month :)
[15/02/2014 22:02:27] btc-e.support: Thanks for your time.
[15/02/2014 22:02:47] S.: No problem. Thanks for being so frank. Are you going to close my ticket now?
[15/02/2014 22:03:17] btc-e.support: Sure,i will close your ticket by tomorrow with statement.Remember,it is hard to reach me online and answer,but you will see that in future :)
[15/02/2014 22:03:34] btc-e.support: We don't waste time,and we do not respect time wasters.
[15/02/2014 22:09:08] S.: If you do put a statement it would be the first actual statement from support by the way
[15/02/2014 22:09:28] S.: Blocked btc-e.support

wtf ^

Thats not btc-e support for sure. That is 100% scammer material right there.

I'm glad you say that. That would be scary wouldn't it?!

Dude, my blood was boiling reading it. Was that via skype?

btc-e.com don't be another mtgox and scam people or at least act like a company that knows how to deal with millions in assets.  How are traders going to trust you with thousands of dollars.  BTC-E.com looks it's being run out of someone's basement.  Used to think highly of this exchange but I'll be doing all my trading some place from now on.  I say the traders vote with their coins and leave for another exchange.

After getting a message from our negatively rated friend up there saying he could help I was skyped. (The main giveaway is that btc-e support would never be proactive enough to Skype you!) General message - if someone claiming to be from btce-support contacts you they probably aren't and certainly don't give them any passwords etc. There is a similar encounter on a another thread with the exact same Skype address. There are many Skype addresses that look very similar - and when you are in conversation they show the real btc-e support page (i.e. the one in Thailand) as the homepage so there is no way to tell if they are genuine.

Here's hoping we see our coins this week, holyprofit! Amazing that an already horrible and lacking support desk takes the entire weekend off.

Do they not work on the weekend? Also, if you respond back to their emails, does it reach them because they haven't responded back to any of my replies. Thanks.

maybe they are waiting till the price of btc bottoms out and they can buy some to pay people.  This is wait is beyond ridiculous now. 

So far the only contact I have had has been automated - or the e-mail that said "Hello, fixed" when it wasn't. Not had a real reply yet - and I have replied quite a few times.

I think they take the week off as well.

Did a test withdrawal and it hit my wallet instantly, delay was not measurable.

Stop spreading FUD.

BTW I would expect withdrawals to be have been flakey due to the malleability bug, in the past days? The larger a withdraw the more likely this would be; and require manual intervention. Just a theory...

if you got large withdrawals split them.

ANYONE who transfers btc from one exchange to another exchange DIRECTLY, during times like these, needs brainsurgery IMHO

Shove the FUD up your @$$ btc-e has been working even when others were not; I was also scared a bit about them at first but it turns out, if you do everything right, everything works

Gox is a lot more bureaucratic and works a lot less if that is what you want?

So far people complained about wires not depositing (but made mistakes sending the wire); then complain about BTC withdraws (but got spammed or hacked or talk to fake support)

My limited experience with them is excellent...

First off, most of us are withdrawing BTC to our local wallets, and did so BEFORE the tx malleability issue was even talked about on the 10th. We were the first victims. It's been a week, withdrawals work fine now, but we are still missing our coins from the withdrawals on the 10th and 11th. We have also all received the same 'Hello. Fixed'" automated message to our support tickets, when nothing was fixed (coins never posted on blockchain or returned to btce account). It is subpar support at best. This is not FUD, it's what's actually happening.

There is no FUD i have a withdrawal pending since feb 11 and they are answering me with canned answer that do not match my request, I have another withdrawal on friday that worked as usual, but i cannot get btc-e support to resolve my withdrawal from feb 11

OK agreed their support is lousy  :-[

you've got to agree, from an exchanges point of view, all such complains could as well come from an attacker trying to re-withdraw a malled tx

holy cow I wish this had been fixed earlier; known since 2011 but sitting there for 3 years now coming to haunt btc  ::)

Leopard, we have all been waiting patiently up until this point. Just because your withdrawals went through doesn't mean ours has. How can this be FUD when we are collectively experiencing the same problems? Get out of here.

Yeah - sorry to disappoint you but this is not fud. Our withdrawals never hit the block chain so it is irrelevant whether it was to another exchange or what. They are simply  transactions stuck in btc-e that were never processed. I'm sure their service is fine if you don't have to get them to correct a mistake. As far as we are concerned we may as well be dealing with gox - the result is the same - i.e. we don't get our BTC. I know of at least two others who haven't posted here who have the same issue, and I suspect there will be others.

Read the gox behaviour on http://www.coindesk.com/mt-gox-users-awaiting-funds-survey-reveals/
and tell me how our experience is different?

I also have BTC withdraws in limbo.

It wouldnt even be that much of a problem if they just told us wtf is going on and when we will receive our money.

But getting totally ignored while NOTHING happens obv makes people anrgy.

Rawted, you gonna open that "scam report" tomorrow? I guess its about time to spread the word a bit further..

+1

This is what makes it feel like I am about to be shafted - because there is no acknowledgement of any problem, you just get
tweets like "BTC-e works" or some such bs. They would have to employ one person to manage this just a bit -- if that's what they wanted to do. Also btc-e.com never replies. Can we do a scam report? Rawted you seem to have experience with this before - does it help?

How often are you guys posting support tickets? I've posts three and my last one was on Friday, you think I should wait until the respond back to my replies or submit a new ticket?

Any news on deposits from anyone? Thanks.

Nothing yet here, but supposedly the btcecom account is now aware of our problems. If it's not fixed by tomorrow morning, i'll open up the thread.

Hi there

     how do you know - do you have a link? I left a message with them earlier today.

I have tried the multiple ticket approach. They simply merge them into one big ticket after a while
         

They combined my tickets this morning (had 2 open, original one and new one after first one was closed by support). Also, support a2 took ownership of my ticket, so here's hoping.

How do you know btccom is aware of our situation? Thanks!

My tickets changed and were assigned within seconds of posting my ticket # on the other thread. I just assumed.

Which thread did you post on? I've been assigned to A2 support for a while now

https://bitcointalk.org/index.php?topic=433283.msg5200243#msg5200243

OK - same as me.

Thank you. I posted there as well.

hi;

be patient, they solve the issues ASAP.
chack

https://bitcointalk.org/index.php?topic=448401.msg4981606#msg4981606 (https://bitcointalk.org/index.php?topic=448401.msg4981606#msg4981606)

These were issues from February 4th, before the issues with Transaction Malleability. We're referring to the February, 10-11th, issue.

I am trying to be as patient as possible (not submitting new tickets, being calm) but you have to understand out point of view. We have many bitcoins that have been in limbo for a week, and we are becoming worried.

They replied to my ticket and closed it out...

"Support A2
Staff
  
Posted on: 18 February 2014 12:28 AM
Hello

tx id bf0e5032f14d872d132a4972835ef92571e714fe54cc23e7287d19a1f614f7a5
"

Now tell me, do you see a TX with that hash? This is beyond unbelievable now. Twice I have been told it was fixed and had my tickets closed. How is this such a hard thing to fix?

https://blockchain.info/search?search=bf0e5032f14d872d132a4972835ef92571e714fe54cc23e7287d19a1f614f7a5

Worst damn part is waiting 5 days between support replies. This will be my last time doing business with BTC-e.

And again, same bullshit for me -.-

"Hello

tx id 313c98ad62cedbbc33e173a5725ef249a3d1b2645a482f800a44aa73d9c03c74"

Obviously no BTC received and the ID doesnt even exist. Are they just fucking trolling us?

BTC-E about to become the next MtGox ?

What I dont get is where are they getting these numbers from? Either a support agent is totally scamming us or their whole system is messed up. There's no way a support agent can honestly check a transaction out twice and not see that it was never sent to that address. On top of that, supplying bogus tx id? I think it's time to paint their trust red and start that thread.

Please upvote and add to the post.

http://www.reddit.com/r/Bitcoin/comments/1y7con/btce_not_sending_bitcoins_after_one_week_be/

Replied with screenshots and full information. Here's hoping we actually get those coins back.

EDIT: also tweeted coindesk and cryptocoinnews to see if either of them can help bring our story to light.

Just tested withdrawal...pretty much instant.

No issues here.

We're not doubting that most withdrawals are Ok - thanks. It's mainly the ones on the 10th and 11th that are f***ed up

I withdraw 2500 ltc 10 days ago. But I still do not receive my ltc

Please read the thread next time.

http://www.reddit.com/r/Bitcoin/comments/1y7con/btce_not_sending_bitcoins_after_one_week_be/

@JamboRambo

Please add me to that list. Dont have a reddit acc yet, but can create one and post proof too if needed.

Zetec84, please create a Reddit Account and post your experience accordingly - i'll then add you because people have to know your story. That way, your story will come to spotlight.

If you haven't already, add your name to
http://www.reddit.com/r/Bitcoin/comments/1y7con/btce_not_sending_bitcoins_after_one_week_be/?sort=new

Is it so wrong to confirm that my withdrawals are working now?

Thread title doesn't suggest exactly what you are talking about. Too generalized.

In any case don't need to be mad that my withdrawals went through. Hopefully BTC-e fixes those issues.

Done

No one is upset you shared your experience bud, it just has nothing to do with what we are discussing, or the problems we are experiencing. I am certainly not upset you're able to withdraw either, that statement is just nonsensical.

Just to confirm every thing is ok now? I don't want any delays if I can help it.

Withdrawals seem to be working normal as of now. The only issues still prevalent are from those of us that withdrew on the 10th and 11th of this month.

We?

Perhaps have the OP change the title of the thread to exactly what your issue is otherwise make your own thread. Thanks.

Very good idea, not a good idea to spread more panic than needed these days

Big difference whether withdrawals dont work or just those stuck from 2 particular days  >:(

Exactly.

Withdrew a few hours back and went smoothly. Seems like the unlucky ones on those 2 days are in trouble. Hope your problem get sorted soon and if not I will add my bit in piling pressure and negative press.

I would not think it's ok even if you get your withdrawal.  I had no problems with them before this.  If you have a large number on btc-e.com you can't trust them with it.  If something happens you're screwed. 

My problems with BTC-e are now fixed.

Please recheck the title of the thread. I am on topic hence your comment is not warranted.

I honestly don't care what you were discussing as a side topic to the original thread topic. Let's be clear next time you can make a new thread or just asks the OP to change the thread title to something more specific to your issues.

Not sure why you asked me to reread the thread given what I just wrote. This is what I would call "nonsensical".

Got my BTC too :)

BTC-e, please send my withdrawal. I have been waiting 8 days.

Transaction ID# 343350670

Withdrawal BTC to address 1BvyqA9Mxpra4Y86EZuGcQw9RgJtG4aHic

Me too - I think they're finally getting through the backlog

still nothing on my end.

I received my bitcoins last night. Thank you BTC-e.

FYI, I will still keep the Reddit thread updated, so please keep me updated on progress. I believe we will all receive our coins from BTC-e.

Looks like all the stuck ones are coming back?

So Btc-e did deliver even if they took some time (and some crazy communication).

I got my withdrawal.  What a cluster f. 

I also withdrew BTC on the 11th and they have "disappeared" since. I haven't received any reply from their support since, other than the general message 14 days ago:

"Hello
Please wait
Due DDOS on Bitcoin network there is a delay possible with crediting of transactions madden between 10-11 February. Be patient please"

I see that a few people on this forum finally got their BTC back. What hoops did you guys have to jump through to get this done?

Does anyone have the same issue as me: I create a ticket at BTC-e and after a few days, they just delete my support ticket (meaning, if I click the link to the ticket from my mail, I get redirected to their home page instead of the ticket).

My BTC from my withdrawal on february 11th are still lost!

(************** ? ? update me please ..

Edit :- Got my BTC coin , thank you

Many people do, and most work out fine. There are some reports of frozen accounts, but no way to tell the whole truth.
If I had a trading fund of $50,000 (for example), I would trust them with at least 10 to 15k, since the trading itself is great there.

withdrawal all your funds from BTC-e. they already "took" a lot of funds from customers money.

It's an avalanche now because of Mt Gox.

I am still waitung for a EURO SEPA transfer of 6.5K since Feb 10th. Placed several tickets and requests with them - no answer!

Withdrew some PPC and four hours later nothing's been broadcast to the network...

great news  :)
Did you deal with customer support/receive a reply, or did the transaction just show up?

Ok, now a second lot has turned up but the first is still missing. Does any one know how I can view my withdrawal history?

LTC withdrawals clocking out in around sixty seconds from site to external wallet.  No traffic jams here.

Im having the same problem here. Tried 30 times with BTC and LTC.

Im very concerned!