Bitcoin Forum

Hi there


I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. Update: They confiscated today all my winnings without any other notice, nor waiting for me to send them the documents.

A gambling site can state that you do not need to provide KYC before you can withdraw, but know that it would also be stated that they can ask for KYC at anytime. Those gamblings sites are centralized, because they do not require KYC for withdraw do not mean they can not request for KYC at anytime.

It requires KYC.

https://justbit.io/pl/policy/payment

There's no mentioned if the casino will not ask KYC if you're use cryptocurrency to play, see the terms below:


Virtual currency is cryptocurrency and it has been mentioned they will ask to submit KYC in your first withdrawal, so it's your fault for not check the terms carefully. I don't know where and how you can make a conclusion gamble using cryptocurrency is free from KYC.

Any official information about they never ask for KYC from their user? I just have visited the site and try to read their terms and KYC policy. what I have found there.

https://i.postimg.cc/tgtbYdW3/image.png

See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.

That`s interesting because only ~2 weeks ago I had a "debate" with the justbit affiliate management and they asked me to edit our review, which states that "KYC is unusual but may be requested if deemed necessary". We decided not to remove it, because just like almost every crypto casino, they still have that term in their TOS, and here we are, me stumbling across this thread.

I have just emailed them and share the thread link with them. :)

Nb. KYC crypto casinos --> never-ending dilemma

Are you joking me?! Check the front page of their site. It states explicitly "No KYC for crypto players"

Op, is this your first withdrawal? Because according to gamblingbro.com it stats that you don't have to complete kyc for your first withdrawal.
Although that review written by gamblingbro was made a long time ago so it seems like they have made some changes in the way they do things, I'm not able to give an explicit answer to your question because I haven't used the casino before (not planning to anyway).

P.s typing when the first post came, so according to his post they stated in their policy that KYC is required, now may I ask Op did you bother to go through their Terms on withdrawal,  deposit,  staggering requirement and restricted countries? If not then I might shift the blame to you a little.

If they have any representative here in bitcointalk then you should try reaching out to them so that they can clear the air on this issue.

They Have also FIAT deposits and withdrawals. Why you state "NO KYC FOR CRYPTO PLAYERS" in the middle of the front page of their site if you will request for KYC anyway?!

---

SIR, in the middle of their page they have just "NO KYC for Crypto Players" statement. I really don't see the point to check the terms anymore if this is stated in the front page. If it was for KYC I would play on Betfair, Pinnacle and WIlliamHIll not in some shitty sportsbook like this

They stated it that KYC is required for withdraw. Check it again.

But if the user is suspicious, they can ask for KYC again. I have seen many sites that like doing that, asking for KYC again or asking for another documents to make sure that the user is not trying to manipulate with fake identity.

It's called as gimmick or misleading marketing strategy, don't really believe what you see in the front page because the true information is shown in their terms of service. There are many casinos using this no KYC strategy in their title or front page, but after some users check in their terms, they found if the casino is asking to submit KYC whenever they want. After some discussion, the casino don't get any negative trust which mean many users think it's not a problem.

I asked them on email if they have found any suspicious activity from me other than winning approx 100 euro. I asked if my IP or device was used on other accounts. They just do not want to pay, is that simple

I wouldn't conclude that too early, the casino wouldn't know a typical crypto player whether they are anti-KYC or not.
With reference to fully crypto oriented centralized casinos, I think as long as they have restrictions and comply with regulations will implement KYC eventually.

But why stating "no KYC for crypto"? And why you gyys tend to justify sportsbooks when they are being unfair?! It's a known fact that most of the sites love to scam you. I do not get these kind of things, really...

I have reached their customer support and got replies like this.

https://i.postimg.cc/L6rLSWf0/image.png https://i.postimg.cc/N00HkwwF/image.png https://i.postimg.cc/8PB4yDxm/image.png

So, they are still saying there is no need to pass KYC if you play with crypto. Again saying if they need they can ask for it. So as I can understand normally they don't ask kyc for the crypto users unless the user has any suspicious activity. The same as other crypto casinos.

"suspicious activity" means nothing. For them "suspicious" is everyone that is winning. I dared them to prove me if my device have been used with them before and they have not replied

if you want a more detailed answers try posting this on casino.guru or askgambelrs, they do try and help gamblers that have an issue with a gambling site. I am not sure if doing this would resolve the issue but there is no harm in trying.

have they responded to you? would you mind posting screenshots of the emails you've sent and received here?

Here you made another mistake of trusting their statements before making deposit to their site, what you should have done first is to pass through the kyc procedure despite they state no kyc because i know too well that whenever they noticed a huge amount in your account to withdraw they won't allow you to do that because they may suspect unusual activity on the account which may warrants them requesting kyc. At this point you have to be very vigilant while submitting kyc because to any slightest mistake it could be declined. However you may moved this topic to reputation.

If you look at it, this casino site is centralized, not decentralized. In fact, this has been explained by other friends in this thread. Please visit the link provided by friends. It leads to the rules and requirements at the casino. At any time, the casino has the right to ask for your KYC. basically you are not asked for KYC because you use crypto to gamble, this is just a communication error so it could be you who don't really know which casino is KYC free or not or you don't really read the rules and casino requirements as a whole.

If you really want to withdraw your money and they ask for it, you should just give it, after all, it's only KYC and actually it won't hurt you as long as you play honestly there, in my opinion there's no problem, the casino might just carry out procedures or your account is under suspicion, so my advice just do KYC unless they give you a hard time, feel free to share your progress again in this thread  ;)

Maybe the problem is that the OP doesn't want to pass his full information on this casino. And that's why he/she was attracted on it to play on that platform because of the "promise" of no KYC in the beginning and it's screaming on their page.

But after some winnings and OP wanted to withdraw, suddenly the casinos ask for a KYC.

So obviously there is a issue between the OP and the platform as there could be some misleading statements from the gambling site itself.

What's unfair with that? It is literally in their terms and condition ::) you can't do anything actually but to abide with their requirements after all you have checked that little box in the sign up form that you accept their terms and condition right? then why are you complaining it's either leave the website and change to another sports betting website and move on or  submit your KYC and continue playing in their website.

Maybe every casino should be more precise in their statements, especially those that can be interpreted in different ways. The OP is definitely right when he says that he was guided by what he read, but unfortunately things are never that simple, because the real truth is always hidden in the TOS and is written in small letters.

I don't think there is a single online casino that is completely KYC-free unless it is something illegal, which is of course a completely different story.

At the moment, responses are being fair to both you and the casino based on the reserved right to request in the ToS. If it was not stated explicitly there on the ToS then manipulation could be going on the minds of people.

Centralized casinos have a way of trying to beat customers to their game. Unfortunately, I think legally such clause of reserved right may over ride .

There is. Some of them are web 3 gambling sites, some of them are provably fair games usually the gambling site that asks for KYC are the gambling sites that has a third party games provider like third party casino games, sports betting, live casinos and others but sometimes reputable casinos do not ask for KYC and it is occasional that they ask for KYC for example unsual activity like deposit big amount and with draw it using other currency.

Have you read the full TOS? If not, then maybe you should review it. Sometimes, sites' marketing strategies are deceiving just to attract gamblers, but it's already listed on their TOS. So, it's wise to review all that stuff so you know when to complain.

8 mbtc could be a lot of money, if you can comply with the KYC, then maybe just comply to withdraw the funds. Now, if they still don't release your funds after you complied, then we can conclude that the site is scam.

I also did talk with the casino's live chat and they confirmed that you don't need to pass KYC verification before you can withdraw unless somehing comes up and they request that you submit the required documents needed to verify your identity. To me everything looks shady, why the heck did they put "NO KYC" when they know that they will someday or at some point in time require useres to submit their documents the whole "NO KYC REQUIRED" thing just looks like a bait to me, and for that i would say that their marketing strategy is not okay since they are trying to manipulate their customers into doing what they never planned to do.

without a doubt that the behavior of this casino is not ethical, they have no word, from the moment they write that in their casino they do not need to ask for KYC for crypto deposits and in their TOS they talk about KYC for everyone so we are facing a casino Liar, they said they wouldn't ask for KYC for crypto deposits just to attract people who love privacy, they lied. although that doesn't make them a complete scam because they still have their TOS that you agreed to when you agreed to use their casino. researching more about this casino I could see here:

https://www.trustpilot.com/review/justbit.io

there are many accusations of scam, looking at the number and style of comments i believe it could be comments from many people which would show that this casino may be providing shady services, my advice is that you do the KYC and then withdraw all your money and never again use the casino or else you should post your case here:

https://casino.guru/justbit-casino-review#tab=js-tab-reviews

I believe that when posting on casino.guru they will look and resolve your case because from what I see they care about having a good reputation on casino.guro

Based on what shows on their homepage it clearly says No Kyc for Crypto players written in bold and on display but on their TOS it says that they can ask for KYC anytime, they should have taken down that image it's very misleading but as a gambler, I'll definitely read the TOS to see if there are contradictions and they are the kind of casino worth playing based on my standard.
I also believe no casino can exist without a KYC I always question that if one newly launched casino will promote its casino as no KYC, it cannot exist in a centralized casino industry.

Back to the same case where gamblers complained because the casino declared non-KYC, but when there was a big win and the money was withdrawn, the casino asked the conditions for withdrawing the money.
It's better to ask their support first if there is a large withdrawal or not KYC because there are several casinos that have cases like this, friend.
In the future, you should always find out important information in withdrawal transactions in advance so that problems like the one you are experiencing don't happen in the future.
I'm not saying the casino that you say is bad or a fraud, but it's better to fulfill these requirements and withdraw all your money then look for another casino that is more popular and trusted, friend.

They have a pretty high score there. I would also like the OP to post there and see how justbit representative responds.

I don't like casinos that keep saying they don't require KYC for crypto users even though they know that's not really the case but I still feel like we're short on information here. OP already admitted he has been playing there for a while so they probably have enough data to investigate the account starting with a KYC. I hope we also get to see their side.

Any centralized and regulated service platform may ask for KYC at any time even though there isn't mandatory KYC policy but with the site you mentioned they clearly stated that before withdrawal of funds the user needs to pass KYC so its you negligence towards their terms which costs you 8mbtc but you can withdraw the funds once you complete the KYC and whatever they ask so this isn't a sign of scam but make sure you didn't fall for fake website.

That is true, the site said no KYC.

https://i.imgur.com/UfftysX.jpg

Gambling sites use this to scam somehow, this one is obvious. If you can do KYC, do not let your money stay on the gambling site. And if I were you, I will never use the gambling site again after I withdraw my money.

But very important, always read gambling site terms and conditions.

This is for all gamblers if you don't want to have future issues with your session and your withdrawal read the casino TOS and always get an update if there are changes in their TOS, don't just believe what other people are saying or what's showing on chat or homepage, the TOS is your guide on all your action in a casino that you're playing, this is another case of not reading the TOS, and believing that there are casinos with no KYC.
Justbit should take down on the images that state that they have no KYC for Crypto players because its misleading and they have a victim here.

I made a complaint on casino.guru. I also asked justbit to give me proof of any wrongdoing because they stated that they can ask for documents if they suspect anything. I didn't ask for any bonus, or had other accounts in the past on justbit. You guys have to understand that I do not play regularly and deposited just for that "No KYC" promise...

Some casinos are posting a no KYC on their advertisement just to attract more players which is actually unfair to those who seek KYC free casinos. I think the only thing that we can do so we won't feel upset is just to expect that casinos could probably ask for KYC on their own prerogative. Most casinos that announce or advertise that they won't ask for KYC usually requires it upon withdrawal which is very disappointing so we better be ready for KYCs all the time.

I browse the casino and it doesn’t explicitly display that they don’t ask KYC to all their customer. This casino has a license to operate from Curacao which means they are obligated to impose a KYC to satisfy AML policy to meet the license requirements. It’s absurd to not check carefully the casino details before you play on the casino.

Probably you are recruited by someone and tells you that this casino doesn’t require KYC just to mislead you on depositing money here. Also you should not play on any casino with license if you are not willing to do KYC because all of them will ask you to do it at some point.

Sounds like when you were going through the terms and conditions of the casino before you started gambling there, you only searched for terms and conditions regarding some key details like KYC verification and did not take time to read through the whole thing. You did good even trying to read the KYC in the first place, but you will do better just as everyone else here if you read the whole thing. That I know can be stressful, but it is advisable because only then will you get the whole scope of the terms and conditions and know if you will still play there or not.

You are wrong OP, going through this casino ToS shows that the KYC requirement is a necessity, it's just that it's not 100% pinned pointed, I get what you are saying but there is nothing you can do about this. There is actually some points about KYC but I guess you don't understand or you don't finish reading the ToS very well.

I am a strong opponent of identity verification when it comes to gambling with cryptocurrencies. 
Because KYC with cryptocurrency payments is just a mockery of common sense and the very idea of ​​anonymity of cryptocurrency payments.  Bitcoin itself was invented by Satoshi to preserve the anonymity of payments. 
This is the main meaning and advantages of cryptocurrencies!!! 

Here is another example, when, in general, the casino will simply not pay a large amount of money to the player if he does not tell exactly who he is and where he lives.  And he will give his personal personal data.  In these dirty tricks that casinos constantly do, apparently there is a lot of sense for them.  After all, the money will not be partially returned to those who do not want or even simply cannot go through KYC for their own reasons.  Sometimes it's not even safe for the player or can cause serious trouble. 

I'm sorry, but I must admit that now "sudden KYC" is always to be expected even from any casino. 
Alas!  All of them are afraid to break the laws, which are becoming tougher in relation to the population. 
And on the control of finances in the first place.

It's sad that most casino is now asking for KYC. Non-KYC casino is a luxury on our current standards this is why new casino has these no-KYC offerings to have an edge to other established casino. Our only choices is to pick new casino that has no-KYC that has a potential to ask kyc on the future or a good casino that is establish but ask for KYC or a decentralized casino where fees are everywhere. Actually casinos don't really care on the anonymity that satoshi want, They just want to earn profit as a business and we can't really much do anything about it since it's their platform. Let's just hope that in the future there will be a decentralized casino that will offer an equivalent service just like a centralized casino that don't have too many fees to use.

Do not easily get taken away by that phrase. It has been used by different casinos, but most of them still ask some of their users to process KYC. It could be there were suspicious found related to your account or they are those that are suspicious. Or with a neutral reason, probably this is a misunderstanding.

The main issue here is that justbit advertise themselves with a banner in their landing page as non KYC for crypto players but in the contrary they have KYC terms in general and this general terms can be applied to crypto users as well.  
I have to say that the banner is a false advertising for crypto users, they should remove it if there is still a possibility for them to ask KYC for crypto players for special cases.
Unfortunately it seems that justbit has no ANN thread in this forum although they have been running for around 2 years now.

The terms seem to be incredibly clear, I do not know why the OP thought that he was playing at a casino with a no KYC policy, in fact I would say that a casino that has a policy of asking for your documents at your first withdrawal has a very strict KYC policy, as there are many casinos in which you can make withdrawals without identifying yourself as long as they are low amounts, this is what many gamblers do in order to still retain some privacy, but at least it seems it is impossible to do at that casino.

I suspect something suspicious about his account so the casino asked him to do KYC. Casinos can change the rules easily and even though their ToS doesn't say that casinos won't ask for KYC, they can ask for KYC later. Can you tell me how long you played in that casino? Because if it's a month or just a few months and you want to withdraw big money, the casino may ask you to do KYC before they process your withdrawal. But hopefully this is a misunderstanding so his case can be resolved soon.

They have the right to ask for a KYC regardless of the amount you are withdrawing, and it stated on their rules that they might ask for a KYC especially if they saw some suspicious transactions with your account. Just try to comply with the requirements and you can get that money, maybe your location is a problem and that’s why they need to get more information from you.

That promise is not guaranteed as for the security of the site they will not disclose their reason of doing that because your account is already suspicious. Most of the site can do this even if they claimed to be a KYC platform, this is why you have to read their terms and conditions all the time. If you can’t comply with their KYC then leaving that funds is your only choice and learn from this, if you can easily provide KYC much better.

Just I tought on any kind of thread.

Never trust any kind of casino who are offering Non-KYC even they said that, because most of the time their term & condition is always stated about "KYC" with some condition. Only trust casino without KYC from On-chain Gambling.

Never and ever take any kind of word from casino.

Reason why we always check their TOS to determine if they will follow what words they say when they are claiming for something like that in future. KYC in crypto casino became normal thing so its really shady when a casino claim to be non KYC compliance since for sure a problem will exist the same like this in future. For now OP should submit all the documents ask since if that casino will not still process his request then this will be another scam casino exist which need to avoid.

First thing to be asked,

How you do able to find out this casino? Via on this forum or on online? - This is usually the problem if people wouldnt really be making some initial research first before proceeding on making up some deposit.
We do have lots of popular and reputable gambling sites in the market today which you could really be able to assure that you are on the right place with your  deposit.It do really sucks when a certain
platform do promise out and say that they are KYC-less but later on on the time that you do ask for some withdrawal, they do suddenly ask out those things which does imply
and shows that they are shady as hell and something that could be called as scam casino.

more then likely it is via other ads not from this forum. as this casino is not very popular among forum gamblers. and now that the OP got his prob, he asked help from people here or so it seems. do take note that if the casino clearly stated that they are requiring some verification details, expect such requirement to be implemented anytime. they may tell you that in chat however, the finality still comes from their published ToS. kyc is common to most licensed gambling sites. so don't hold the statement of their chat support. your main reference should be their ToS.

I just checked the Justbit.io site and found out that it actually does require KYC. You may read it here
https://justbit.io/pl/policy/payment

Anyhow why are you so disappointed that they will not pay you ? You simply do the KYC and they will definitely pay you. The reason for not paying you can be only two, first that they are a scam site and won't let you withdraw or maybe you have done something wrong against thier policies and they have the right not to let you withdraw.

I tried to open this casino site and found this message.

https://i.imgur.com/1ADTn5T.jpg

There might be that OP is trying to play at this site from a prohibited location and maybe using a VPN. If anyone can confirm people from which countries are allowed to play here and OP belongs to which location ?

Although this may not be relevant in this case but since you have asked for it, below countries are not allowed to access this gambling site.

I hope OP is not from any of these countries, otherwise even if he does the KYC, he will not be allowed the payment and may get his account ban permanently.


https://justbit.io/policy/terms-of-use

I can understand @OP's argument.  Although there are written rules about KYC, their front page announces that there is no KYC for crypto users.  And @OP is using cryptocurrency, so this can void their TOS regarding KYC.

https://i.imgur.com/RRj7jnG.png

If they don't honor this banner then they are defrauding their crypto players since the banner is created to mislead players into believing something for the platforms gain.

None unless their not licensed, but as long as it is a licensed casino there will request for KYC verification at some point even though it is not stated in their TC, thos practices have become the major challenges faced by gamblers who are. Looking for-free casinos.

And the major challenges will arise when a player is already registered with false information such as country of residence if a player supplies a fake country of resident thos may lead to him never being able to pass the KYC processes due to mon corresponding information.

So gamblers should settle within the mind that KYC is mandatory and should try to get the account verified before making any financial commitment in the account to avoid problems in the future.

Justbit.io is nice casino and please don't get me wrong or thinking I'm attesting for them but most times we gamblers have to take out our time to read the terms and conditions of a casino before jumping into it and coming out later to make complains when things finally don't turn out as expected.

Op I think most of this casinos are centralized and I at some point already know that no matter how much a casino promises not to ask for KYC, I know at some point they might get to ask for it especially if the withdrawal get bigger and made at once.
I understand how you feel but since this involves your money, please go ahead with the KYC and just get your money.

if that is the case since you are already convinced (according on how you are answering here)  just accept that fact and move on, and if you wanted the forum to tag them or do something for them to comply or pay you back then sorry to say but the forum cannot force the site to perform such that , and besides you did not even bring any proofs here about your convo or anything to support your claim.

and besides don't be fooled of those banned because most of the casino trying to lure their crypto players on that promises but if you through their ToS then you will find that in any way they can ask KYC if they think you are suspicious or something relevant to that and this is what happened now.

Seeing how boldly the no KYC is written in the first page it now clear that just is scamming that user because with that attestation is then means KYC is 100%, not a requirement on the site and if the casino asks for such from any player under any circumstances to then mean that they're out to scam.

Because there is the possibility that even if the ops should pass all their KYC requirements they will still not allow him to get verified since this is a deliberate plot to scam him.

Yes, the text you see in the front page is just like a fresh tag or you can say a catchphrase which is used to attract new players to the site. In the similar manner, OP is also attracted to the site also. But as everyone mentioned here, before trying any new site, we should always check the terms and conditions mentioned, and should follow that. And if we see then they have written clearly that, they will need KYC in order to let players withdraw. So can’t blame the casino either. It’s your fault that without checking the site thoroughly you deposited there. Now nothing can be done. Complete the KYC, and get your funds back.

correct , and I think the main objective of OP here is to enlighten everyone that never trust all casino that tries us to believe that they will not ask for KYC because in the end while we are winning against them, surely it will be implemented as they have all the reason and capacity to do so.
for OP sorry that he needs to experience this first before preventing in the next event in other site, and for him to get his money , I believe that it is best to comply in KYC because there is nothing to do here but that.

Seems have misunderstanding with justbit.io KYC procedure, there are not required with KYC for deposit only and you need KYC for withdrawing, check back with Justbit.io policy about withdrawing fund on second points there are clearly explain about the rule for withdrawing,

"To withdraw funds from the account, the User is required to complete identity verification through KYC procedure at his User’s Account".

You can upload your ID and back later after KYC approving then try to withdraw will process or not, if have problem after success KYC but not ability for withdrawing you can back later here and complaint about Justbit.io policy.

https://justbit.io/pl/policy/payment/

They stated that KYC is required according to the piece of text and link you provided, yet if you initiate a session with their live chat it will confirm that you don't need kyc meanwhile they're requesting for kyc and that's what is confusing us and also the reason why Op is mad at the casino, it's more like they baited him.

Yes, and as a gambler who don't want to pass KYC and just play on casinos. However, it there is some confusion and it seems that it's very misleading for them, then I don't know, I might not trust that casino.

The problem is that when you have a good winnings and wanted to withdraw that and you can't because the casino without your knowledge, will ask for a KYC. So going to be a dilemma whether we want to pass KYC or not and let that winnings like just being confiscated by them.

Whether you want to pass KYC or not first carefully check the casino rules very well, as a gambler this is your job, whatever happens after is not the casino's fault, it's the gambler's fault. For those that hate KYC, always look out for KYC requirements because there is a 90% chance that an online Casino will ask for KYC verification.

https://i.imgur.com/udfLdMW.jpeg

This brings back a memory, something like this have happened to a close friend of mine, he makes a deposit on a gambling platform for bonuses and on the same day he withdraws BTC but he was blocked, I just see this rules on the website OP is talking about and I've forward this image to him as well.

We do need to be very careful with the rules and regulation of online gambling platforms.

Today they confiscated my winnings. This is not about KYC at all, is about the money. Simple as that. And I'm not from any prohibited country listed on their site, as someone here mentioned. In the case their KYC was absolutely needed, I would do that but that's not fair at all because their site has a banner that No KYC needed and that was the reason I chose Justbit. I found out about them at casino.guru where they have a pretty good rating. So we talking about nothing here. they just confiscated my winnings and left my deposit on my account. You do the math...

This KYC is now creating problem in the casino space, I don't know what they are doing with the KYC again. When KYC is provided they would still confiscated the account and if you didn't provide it, they would still do the same so what should we do now? I am really tired of this KYC stuff. Op have you tried to reach their customer care service to know the reason behind? There are some time you have not meant the conditions so you have to contact the representative here if there is any to inform the company what is going on. Even though they know let the representative inform them again then they will tell him the reason why the account was confiscated.

No reason, they just informed me that I can withdraw just my deposit

At least you've got your initial deposit and you should be thankful with that, do you ask what could be the reason why they didn't give you your winnings? because of the KYC? for me it seems that could be the valid reason and you are lucky that they allow you to withdraw your deposit wherein most of the casino do freeze your account not unless you submit your KYC

"Confiscate" is the wrong term here. Only the government can confiscate something. This casino simply stole your money. >:(
I don't get it. Why would a casino ask for KYC and then seize all the money without waiting for the user to upload documents?
Somebody is hiding the truth here. OP, did you do something wrong on the casino? Did you somehow break the Terms of Service of that particular casino? If the sincere answer is no, congratulations, you got scammed.

It was obviously clear that OP did not read the terms and conditions before engaging with the casino. These are the common problems with most gamblers, they fail to take out time to read rules and guidelines governing a casino just because of the bonus at the  first instance so they hurrily do get registered targeting  to get the bonus forgetting that every platform have their terms of engagement. Their memory forget to tell them about reading the company policies before making deposit as that should be the next line of thought upon any gambler wanting to make deposit  into his or her casino wallet address on their dashboard.

Another issue I seem to understand is that people do not ask questions to under after they must have read through a policy not clear with them. They just assume that they are ok with it and forgetting that what they have read has a legal backing and as a matter of fact, it is a clause ready to hold them down but out of ignorance, they fail to understand that there must be a reason for that clause and fail to come here for questioning the various representatives of the casinos they want to engage with to get clarity before engaging them with their funds.

Then you better withdraw that before they change their mind. It's better to take it back than having back with nothing. These rules are sometimes tricky and if you've found it before that it's a no-kyc rule then always apply now that every rule can be changed anytime by the developers.

I understand that it's frustrating that you can't take the winnings but just get first what you can get and that's okay at least based on the situation that you're with on that casino and then go somewhere if you still want to gamble that truly has no-kyc upon withdrawal.

But then, every casino has their own rule that depending on them, they might ask you kyc at anytime as well.

To be absolutely accurate suspicious the sites need to be well observed because the KYC site has been submitted on many casino sites to scam the KYC sites. If you choose a recommended casino online for security, you are sure that this is a safe and protected casino that will provide you with the best gambling experience. You can also gain through the current standard of the casino bonus.

No one is trying to justify that, we understand that it is unfair and wrong to ask for KYC from a user who has deposited and played with crypto while it is clearly written on the home page that there will be no KYC asked from gamblers playing with crypto, but, we also believe that it is a mistake by a gambler if they don't read the terms and conditions of a casino and make a deposit before that.

When we go shopping, we see and check every single thing before buying the stuff that we will use later on, and why do we not care about checking everything when we are spending money online? You are using your money for god's sake, what goes wrong if you spend a few minutes reading the terms and conditions?

Their promotions and advertisements are quite tricky and would really attract gamblers who aren't into KYC so lots of players fall for it. Reading the entire TOS is helpful but there will be times when they would change it for some reason. I think we should just be responsible and double if a casino is really KYC-free or when n doubt, we can ask it directly to their team.

What goes around comes around. Here comes efialtis to the rescue.  ;D

But as per the posts above your post they say that justbit had already mentioned about KYC on their site.
Now this seems conflicting. Besides that OP is saying that they also confiscated his coins which is definitely wrong.
They can't simply confiscate their users money without any concrete conclusion to the situation.

If they allow you to withdraw your fund( even only the deposit) without KYC, I think you should be happy with it. Because you are not interested /agree to send your personal information to them. And they wil not leave you to withdraw(the wins) without KYC since they have already asked it from you.

So be happy with it. And I think we should not make longer the discussion. Because they are not promoting them here, they don't have any official account here I think. So nothing more we have to help you.

For the fact that the no KYC is boldly written on the first page of the casino website shows how guilty the casino is of this crime because most of the cryptocurrency casinos that have the term on their T&C are clear on the term that KYC is not required upon registration but could be demanded at some point.
So with that players already know that KYC may be required at some point while playing so gamblers will be ready to go through that at any point in time.

Well, I don't think you read the terms and conditions of this casino properly, or maybe you didn't understand some part well.
Based on what I understand, though the site and the customer care stated that crypto players are not required to pass kyc verification, but from other part of the term and conditions, there is a chance that a user that deposited and played through crypto would be asked to submit his or her kyc documents if the casinos suspects anything not right..

So clearly, the casino probably think you are a cheater and that's why they are asking you to submit your kyc document, this also explains why they rushed to confiscate your winning as you are hesitating to submit the documents the requested.

Their marketing is misleading, and that might be understatement. I would even say that they are blatantly lying on their front page. So this is why you would need to always read TOS, even though no one ever does. But i can't see how anyone would see this as legal or moral marketing.

But hiring a lawyer would not worth money and you would need to kyc anyway. So i would say that OP should either KYC up or settle for bad review/scam accusation. I wouldn't put my money in there just because of that ad. If they lie on that who know what else they are lying about.

True the marketing or the banner on the landing page is misleading.  But according to the story of @OP, the casino accept fiat currency and cryptocurrency, so there must be a case in this.  They say that crypto players do not need to undergo KYC wherein in their KYC, they just state that in order to process withdrawal they need to perform KYC.  We might look at it as the ToS is referring to fiat deposits  crypto deposit but those who used cryptocurrency are exempted from doing KYC due to their advertisement that renders an exemption to the crypto players.  If they don't follow what is advertised, it only means they are lying to players and a possible scam attempt is on hand.

I basically don't think there are casinos that wouldn't require people to do KYC and any casino that claims they don't allow people do kyc or they don't ask for KYC ate mostly scam to me because I believe that a registered casino will always ask you to do KYC so asto always make sure that the activities of the casino is been monitored to avoid money laundering.

Most times, we gamblers really have to take very easy on this casinos and try as much as possible to understand that they also have alot regulations they have to follow to be in active business and if any of these laws are broken, it will definitely cost them so much money or possible extinction from business.

^That is how shady casinos will work, it will always have a loophole where they can find ways to scam people or selectively scam people.
Once a player becomes a failure to comply with the KYC and has a large fund in the account, they confiscate it, and the reason you did not comply with KYC is your account is frozen but they get you funds. Nothing we can do is choose a legitimate casino that does not have any issues like this especially when it comes to KYC.

For the fact that just it doesn't have an ANN thread here in the forum is something we should think of before putting the effort to call the out for this shady behaviour against ops and of all things being equal only what we can do is to warn others from falling victim to such casino who say one thing and do the opposite.

Most especially those that infringe on players' rights and force them to go through some thought process all to frustrate them into forgetting the money in those casinos.

I have been reading other similar cases on different casinos, and the response from the customer support is usually the same. What I find that is common in all the cases is that the users were not aware of the Tos, they assumed everything would be fine since the casino is legitimate. With the everyday changes in policy regarding cryptocurrency, it is important to carefully read the TOs and watch for new information concerning any changes they may have made regarding kyc and withdrawal.

This is bad for users if he is not aware of the TOS and just assume based on their knowledge of KYC from the other casinos that they played, casinos' TOS differ from one casino to the other.
You just cannot rely on the casino's reputation this is part of being an irresponsible gambler not aware of the TOS but still proceeding to play, we have a long list of accusations and players banned because of violation of the TOS, and many of them fail to follow and breaking the casinos' TOS.

The NO KYC FOR CRYPTO banner is the ground for the crypto player to avoid KYC.  This is no different from the government declaring a oneway road to use as two way despite the fact that the road regulation stated that the road should be use as one way.  When an authority declares something that can conflict or give excuse to a person in abding the set regulation, the declararation is honored and the existing regulation is temporarily void until the declaration expires.

In this case, the justbit.io banner declares that crypto players do not have to undergo KYC thus making the TOS regulation of KYC ineffective for crypto players.  Until this banner is retracted, crypto players are exempted from doing KYC.  And as we can see, the No KYC for Crypto Player banner are still on their site so the exemption for crypto players are still in effect.

By the way, Change of the terms of service is something that is not isolated to the industry of crypto casinos or gambling.

Every time Paypal, Google or Steam has a major change in the Terms, they usually send emails to their clients, and let them know that if they continue to access their services, it would be assumed the client accepted and would comply with the new terms and conditions.

In general, It is obvious that companies reserve the right to change their ToS and may or not notify their clients, all that makes harder for us to be up-to-date with many aspect of the platform.

If people already do not read the ToS once, it is harder they would several times to verify iterations.

This is why they should fully understand the ToS, its just a 10minutes read and it can save you a lot of money. Though OP knows that the site is KYC free, ToS still states that KYC will be asked if there’s a big withdrawals or if your account is suspicious for some reason, and the site have the right to ask for KYC as it is stated on their ToS. The site though should inform properly every user if they will change or update their ToS and give time to user to prepare for the update as many might not be ok with the updates.

I think OP was aware considering the title, it's just there has been malicious activity with the account I guess that's why he has been asked for a KYC. Casinos update their TOS from time to time so as a player that has money on a casino you better be updated with these kind of changes, it's a must for an online gambler.

I don't understand why some members are arguing about what's mentioned in their ToS and insist to ignore that it's written on the top of the main page in bold "NO KYC for crypto players". With this, it doesn't matter what their ToS says. If there is a contradiction then this is their fault not the player's.
I would understand it if OP was trying to withdraw a huge amount of money, but in this case we are talking about few hundred bucks! They should remove that part from their main page and stop making false claims.

And that is what others are pointing here, there is no argument that it says No KYC in their platform.

But as soon as the OP is asking to withdraw, then he was asked for the KYC. So yeah, he is not at fault because of the misinterpretation of casinos that they are not going to enforce KYC. But sadly, it is not the case, as maybe they flag his account for being suspicious or whatever. The point is that the platform should removed their No KYC policy on top because it is very misleading.

It is normal for others to point out about reading TOS first because even if they have this Banner yet we knew crypto casino engagement is tricky and all these years we have encountered so many things like this that casino pretend to be KYC free but what is written in the ToS is far different and they have all the rights to ask in case.

But your argument is correct that this is some kind of fake banner, and mostly a not so good casino will only implement , seeing that Word in top of their site will make players confident about their privacy but the truth is they are being fooled.

I would not recommend anyone playing in this site.

There's an exception to the rules if the OP violate the casino ToS. He didn't mention the complete srory but this might be the reason casino holding as tramp card on his case.

I agree that casino respects their tag line on the front page if they claim to have no KYC requirements. The only problem was that tag line is not visible anymore on the casino front page while the OP doesn't have proof for that claim or am I just missing it.

Yeah being thankful for the refunds of deposit alone is not good enough this is because the players have put in a lot of time and effort to win those games, I don't like the idea of casinos asking for KYC verification at the point of withdrawal that attempt is not clear to me and at such could be a pointer to a scam ahead since your funds will be licked while you undergo that verification.

And in most cases, the verification will not go through and the player will have to wait for a complaint such as this one, which shows that the casino cannot pay a high amount even though the player won fairly.

And that's becoming surprising for the gamblers that think that most of these terms are firm and unmovable and unchangeable. When someone gambles in a casino, that should be taken into notice that terms can be changed at any moment they want to.

I guess this is already a thread that's solved OP's problem.

The mentioned casino just allowed him to withdraw his deposit only.


If there's no reason then that possibly means that the casino don't want to deal with you anymore and it won't be a surprise if they ban you to their platform.

Casinos will always send newsletters whenever they made changes in their TOS I always received a notification whenever they add or modified their TOS so if you're actively playing in casinos where you have accounts be sure to whitelist their newsletter and always read it, it will save you from all the hustle or future issues when you are updated on the latest TOS of the casino you're playing.

So far Justbit.io is the only casino I've seen where they promote their casino as having no KYC but in their terms, they ask for KYC, this is a sign that they are misleading people, and it will have an impact on their reputation, and will question their intention as we have here in this discussion.

No one can deny the fact that the casino is at fault for putting the wrong text on the home page which is basically not what they follow, and any argument regarding that is probably wrong as well since the platform is promoting itself as being a NO KYC CASINO while that is not entirely true and they ask for KYC as soon as someone tries to withdraw a big amount.

But, think about this, if the user had read the terms and conditions, even if they had that text, he would probably save himself from all this hassle and would probably just prefer a different casino where he wouldn't need to face this.

Bigly appreciated - your ideas on casino newsletters and TOS adjustments, just tremendous! We gotta be in the know, folks, about anything that might hit our accounts or the joy of the game. Putting those casino newsletters on the whitelist - believe me, folks, that's the winning ticket to getting the latest intel, dodge those pesky issues.

Now, TOS updates, you gotta read 'em, folks. No excuse for not knowing the rules, am I right? Staying ahead of the curve, getting the best info - that's how you make the greatest choices and guard what's yours.

But, let me tell you about Justbit.io. It's a real puzzle, folks. They claim there's no KYC, but then, there it is in the fine print. What gives? Users might feel duped, and it's no good for their rep. Be wary of those casino guys using sneaky tricks. You know what they say: "If it's too fantastic to be real, it ain't." Let's all be top-notch and cautious about where we put our time and cash, okay?

It is a really dishonest tactic as casinos know that people still want to retain some of their privacy when gambling with cryptocurrencies, and advertising the casino in this way and then have a policy which runs contrary to their advertising is without a doubt a form of false publicity, and as far as I know there are laws against it, so the casino is exposing itself against legal action by their customers, and even if it is doubtful a gambler could win at court, this could be grounds to have their license revoked.

Newsletters are not the appropriate way to inform customers about changes in the service's ToS. Most of the time, newspapers, as well as promotions emails, tend to be spammy and most customers do not subscribe to them. The company must send a dedicated and formal email to all its customers to be sure they are aware of the changes.
Besides, those changes and new rules shouldn't have a retroactive effect and the ToS page should include the date when it was last updated. This is what professional companies do.

This is your complaint right? The amounts differ from what's posted here but I assume it's you because of the timing. Just correct me if it's not yours.
https://casino.guru/justbit-casino-the-player-s-verification-failed

You didn't mention that in the complaint. I guess your main argument now is why they considered your KYC documents as forged despite giving them what they asked. I wonder why it's taking that long for casinoguru to approve your last post there. Did they give you an explanation? Justbit is probably just waiting for them so they could post their response to your complaint.

The OP did read the TOS and it states no KYC although it does not mean that this will be followed at all times because the casinos still has the right to make a change about their rules and then some casinos are doing a forced KYC if they found something suspicious in the users accounts.

As a casino they should make warnings if there is a change in their terms, just to be fair for all. What others are saying about the casinos can sometimes be accurate so we shouldn't ignore them but it would be better to verify it our selves. There are still casinos which are 100% KYC free and they are the decentralized casinos but we must be careful as some of them are fake and only use the term decentralized to attract players.

Decentralized casinos are not casinos serious gambler consider at the moment, and again, though decentralized casino are kyc free, it still have its own cons, and one or two of those is In the area of
1. Security
2. Trust

I am not going to talk about security, but lets touch a little on trust, like I said in a previous comment on another thread, how much can you trust a smart contract that is not open source and also not audited by any audit company?

It is very possible that a decentralized casino could have some malicious code written into the smart contract by the owners, this will cause majority of the players to lose their money to the casino, and allow only a very minimal number of persons to win from time to time, so that others that are losing will just think and conclude maybe they aren't lucky enough, and would keep trying.

This another issue to put into consideration when it comes to decentralized casinos.

if it says the casino is wrong, yes indeed the casino is wrong in saying it doesn't ask for KYC but in the end when customers want to withdraw funds they are asked to do KYC.
but if it says it's the customer's fault, yes indeed it's the customer's fault who didn't read the ToS and ended up misleading himself.

it's hard to see who is wrong and who is right but the OP's experience has made it a lesson to always not trust the advertisements displayed by casinos but it is more important to read the ToS for more.
so the debate of this argument I think there will be no resolution because it is between two faults between the OP and the casino itself. so we probably don't need to debate about KYC at the casino OP mentioned.

When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid  random guys to do a dirty job on the casino I guessed. 

It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.

Lets put aside about the proof of payment from OP but lets focus on the false advertisement by the casino.
The casino put a banner of NO KYC for crypto players, which is something against their own terms where they reserve the right to ask for KYC.
If you are a gambler who are against KYC and you see a banner tells you that the casino is a KYC free for crypto players, you must be very interested to play in the casino.
This is the main problem in this topic IMO, a false advertisement to attract crypto players who want to play anonymously.

but there are possibilities that they have a banner with big letters written that no KYC is required then at the bottom there is a small letter that states upon signing up this is mostly what I noticed on advertisements or promotions to attract new customers, others will say that no KYC but terms will apply so still there are KYC upon withdrawal but I don't see also any proof from OP so possibly dirty tactics from opposing casino to just give them a bad review or etc.

Maybe this is deceiving act by a casino to attract new casino. They claim that they don't require KYC on registration but later on they will say it they need it on withdrawal which is totally not good to see. Maybe this is what we need to notice on early part of their operation to avoid such shady actions by this kind of casino. I guess we need to be more careful choosing a casino to play so better play on the old reputable casino rather than risking our fund to new site which doesn't show any good deliver a quality service to their gamblers.

What was the latest update of this topic? does the OP managed to submit his KYC or did he get his winnings? All gambling site have a reason why they should hold or confiscate the winnings and if they don't give a valid reason then they just destroy their reputation.

Newsletters are exactly not for that purpose at all, which website uses newsletters to send important updates and messages that are a must-read to their customers? If a casino or a platform makes the excuse that they've sent the update through newsletter, they are either lying or they never wanted their customers to read the updates in the first place.

An email and a in-web notification should be sent to all players about any changes that have been made in any part of the platform that may be of concern to the players or have an impact on their gameplay or overall experience.

There's no reputable decentralized casino aka web 3.0 which doesn't ask KYC, you can check on their terms of service where the casino will still ask your KYC whenever they want.

That's why if you want to connect your wallet to the web 3.0 casino, make sure you're using your secondary wallet where it's only contain the coins you can afford to lose. You can also use a different device if you're worried the web 3.0 might spread a malware that can infect your device.

You're saying like the casino is manipulating the result, you should gamble on a casino with provably fair system.

This is the last reply from @OP and hopefully, he can withdraw his deposit money even though he can't withdraw his winnings. At least he can get his money back and can use it to gamble in other casinos.


We also are still determining what happened to @OP now. Maybe he is still negotiating with the casino and can withdraw his winnings. Maybe @OP did KYC to get all the money. Hopefully, no more cases will occur in the casino, and we have learned a valuable lesson from this story.

One thing I normally do before I get registered on platforms is to take out time to read through the terms and conditions applied irrespective of the give away bonuses or anything else to hold onto for more clarification. Most times these bonuses are just to get at unsuspecting participants to get registered and once they do, boom ! They are back to their initial plans of ripping out people through their cons.  OP should have read through the terms and conditions before jumping in and making deposit. These are the Minor mistakes made in respect to getting onboard a platform as a result of bonuses and give away without reading through to know the clause involved in the give away and bonuses.

I think we're ambiguous about the OP's claim and many similar incidents at online casinos in the last few months, maybe they are deceptive to attract new players who prefer anonymity or there really is no scam and the word "NO KYC" could be meant only when we make a deposit for gambling and it may be true that there are some small sentences that may be plastered on promotional advertisements, and this is indeed ambiguous because the OP's claim is without evidence and accompanied by so many frauds like that that we cannot find a bright spot whether it is fraud or No.


I haven't seen any updates from the OP regarding his withdrawal, did he decide to do KYC or leave his gambling winnings, and also I haven't seen the evidence that the OP should provide as proof what he said is true and if it does prove to be fraud that would be very bad for the casino.

Web 3.0 casinos, otherwise called decentralized casinos are of two types mate, there are some casinos that claim to be web 3.0 casinos, and even offer user the ability to connect their wallet, but when you take a proper look into the casino style of operation, you will discover that the casinos is just a partial web 3.0 casino, not fully web 3.0, example is owl.games which I believe we all know, owl.games is a partial decentralized casino, that is part decentralized and part centralized.

A complete decentralized casino should have absolutely nothing to do with kyc, its the same as uniswap and pancakeswap, this are exchanges that have nothing to do with kyc, simply because, they are completely decentralized.

The ops have not updated the thread for a while now, and with recent discovery about the casino KYC rule, it shows that they have it covered in the casino terms and conditions that KYC is mandatory for the first withdrawal of any amount, which is strange anyways since most KYC casinos allow players to withdraw small amount without the need for KYC unless the amount exceeds the limited set amount, most casinos set $5,000+ as their baseline for KYC verification process.

   -   The question here is about your issue mate, did you read their terms of condition and rules carefully? maybe because later on you didn't read and understand it well. Because there are other casinos that actually say that there is no kyc but once you reach the amount of their withdrawal limit that exceeds the limits, they have KYC requirements.

Also, when you say your balance has been confiscated on their casino platform, do you mean your account has been locked or banned on their platform? Because then, it can be said that they scammed your money without notice.

Ops you need to accept the fact that you failed to read and understand the casino kyc terms and rules and this is the primary cause of the crisis you are facing with your account and the funds in it, and just like others have started and recommended you should have taken the time to have read thoroughly through the entire rule of the casino before even making your first deposits.
And also, since you have messed up already I think the only option available to you now is to have excessive patience and make all necessary efforts to pass the KYC without any attempt to manoeuvre the process.

That's exactly what everyone should do if they really care about their money and don't want to give up on them. We all understand that if a casino advertises something but doesn't follow it, it's their fault, but can we actually do even if it's their mistake? We can do nothing except making complains or creating accusations against them.

So the only and the best solution to not getting into such issues is simply to read the terms and conditions of a casino right at the time of registration or just before you are about to make a deposit with them to gamble.

If they are not true to their words and bend their first statement regarding on no KYC policy then they are not really an honest one. This is already a red flag need to watch because that mean they only care about getting costumers but not deliver accurately what they promise to them.

This is the reason reading TOS is always important since this could save our time and money on those casino using NO KYC word just to lure people which doesn't like to submit this to a casino.

Everything needs to be taken into account when we try to analyze the situation, even if the terms are very clear about the casino asserting their right of asking for KYC whenever they want, that is not the way they are promoting their casino, they are falsely advertising they do not require KYC, so any gambler reading that may assume that their terms and conditions will reflect such policy, when in fact this is not the case, making it perfectly obvious the casino itself is engaging on shady practices.

False advertisements can fall under fraud.  They are defrauding cryptocurrency player by promising or advertising a no KYC for crypto player banner misleading them into believing that they are exempted of KYC but in fact plan to implement KYC when the winnings are big.  Actually, the case is not a matter of whether the casino implements KYC or not, their TOS is void by their advertisement, just like in the earlier reply stated.  As far as I know, when it comes to terms and conditions, the current implementation or announcement weighs more than the standard policy. 

So @OP shouldn't be asked to submit KYC because he is a crypto user and the platform just promised through their advertising banner that there is no KYC for crypto players.

Now that I think about it your are right, in my country is the same, if a company advertises that their product has a very low price and then the clients find on the store that this is not the case the store still has to honor the promises they made when they advertised those products, so it makes sense that this could also extend to their policies, and anyone that tried to withdraw their money from the casino should not undergo any form of identifying process as this was the way they were promoting themselves.

On the time that they would really be having that kind of behavior on which they are really that misleading or deceiving out their users on a bad way or something this kind of method, then yes they could be able to hook up them but only just once because on the time that they would really be able to realize that playing on your site is shit because of those hidden terms and agendas about asking some verification on the time that you would be making out that withdrawal then for sure there would be no next time for them to consider on staying.

Speaking about to those sudden KYC changes then most likely it would really be having that kind of common introduction on kyc-less but if you do actually make out some in depth reading on
their terms and conditions then you would be able to find out most of them having that necessary asking out if  ever they would see some suspicious activity which it isnt
something new.Therefore you should really be having the time at least on reading it up.

These casinos are a centralized businesses under the regulatory policies of the government and have no option but to act as directed in order to keep up with a smooth business environment. You may be told in your initials that there's no KYC requirements but that's to a certain limit which they won't obvious make known to you. And that's why it advised to check T&C's of any casino you're registering with. Apart from KYC, get to know their deposit and withdrawal limit policy, and others before jumping in.
Don't go blindly and late come up with tantrum about the aftermath of the whole thing which is partly a fault from you the user too.

that's true for a lot of licensed casinos in the forum. though they are not requiring kyc outright from their users. they have certain limits or situations where they will possibly ask kyc from you at any point of your session on the site. and if it is clearly stated in their ToS, expect that sooner or later, they may require you to submit your docs. so much better if you will refer to their terms and be careful with what info you are disclosing with them that may possibly give them reason to look into your account.

The casino is centralized, that is true, but is that the reason the casino should be lying? Or probably you did not understand what the gambler is talking about. Just click on the site and you will see it in front of their site boldly written that KYC is not mandatory, but if you read their terms and conditions, you will see how they make KYC mandatory. Which means the site owners know that there are some gamblers that will register because they said no KYC, but the gamblers will later know if they want to withdraw that KYC is mandatory. That is like scam, the casino owners are liars.

Most of the banners right now you can see is misleading that is why it is better to check their ToS because for sure those banner are just for attraction only, I've read somewhere that they will say No KYC buy TC applies meaning there will be no KYC on registering or on playing games but when you are about to withdraw that is the time they will ask so they tend to do this so that they can attract new customers but later found out it has KYC.

Yes, friends, most casinos will never say that they will ask KYC to users who get big wins, there are even some casinos that state in their TOS that KYC is not needed, but when gamblers win large amounts, they will ask for it as a withdrawal requirement that will be done so that reading the TOS also cannot be a certainty when it comes to KYC questions.
I have encountered cases like this several times and it is very concerning because gamblers who should be able to enjoy their winnings must be made difficult by KYC, even though at the beginning they played quietly and comfortably while still gambling anonymously.

Reading up TOS is the most important and if possible then make out some screenshot and put up a date which do serve as a proof if ever they do make out some claims that they are totally that KYC-less kind of gambling site or company on which on the time that you do make up some huge win then they wont really be asking out for such verification or condition. Its true that most casinos now are really that having on the same terms and conditions on which they could really be able to ask out some verification if they do see something suspicious or simply if they do wanted to do so.

This is why it would be always that ideal on sticking into the current popular ones that even if they do have that kind of TOS, the  rate of verfication isnt really that something you can called to be shady.
There are still sites or places on which you could really make still some good game and doesnt worry about whether you would really be getting paid or not.

While this is common sense, at the same time if a casino lies about their policies so blatantly then I need to wonder what other information are they hiding from their gamblers, are they manipulating their games as well? Do they have hidden conditions on the bonuses that you receive? And as such I discourage anyone from gambling at a casino that is so open when it comes to their supposed KYC policy, only to change it when it does not suits them anymore.

With regulations and authorities right up their nose, casinos are compelled to ask their customers for KYC so that there are basically no cases of money laundering and other illegal activities and they comply with the AML and other rules imposed by the authorities especially if they have acquired licenses to operate legally.

Users who don't like doing KYC or providing any personal information will likely be out of options very soon since almost every casino, even the ones that aren't currently having this rule, will start asking for KYC from their customers.

A lot of casinos use "no KYC on deposit" as a marketing strategy. You should have read the rules of their casino website before you made an account and deposited your money there. It baffles me that there are so many people who completely ignore the Terms and Conditions and then proceed to lazily do as they like before they are faced with reality.

Obviously there is no such thing as a legitimate and licensed non-KYC casino because they have to follow laws and regulations, otherwise they would not be allowed to offer gambling services, especially in countries which strictly demand such regulations to be implemented.

Right now your only choice is to present your KYC to them. If you live in a country which is restricted by their ToS then they will disable your account. You will still have a right to take back your full deposited fund amounts, but not your winnings.

Always assume that they are lying if they are telling there's no kyc. Asking directly doesn't really help your situation when they are lying. Almost everyone of them comply with AML laws so they are required occasionally to do KYCs. And when they are working outside of areas that don't require for you to do kyc in any situation. Then assume that your money inside that casino is not protected by any legal entity either. It's just your trust to the casino and that they would deliver.

This site is defrauding their crypto players if they implement KYC when they announced on their banners that no KYC for crypto players.    They should hold and be responsible for their announcement or advertisement.  If they intend to KYC crypto users, they at least remove the banner that advertises no KYC for crypto users first.  This way crypto users have no means of resisting the KYC or have a point of defense against their terms. 

I agree that a case like this is more likely a scam attempt of the casino in luring crypto players to their platform.

Here you have it, folks. Another casino using the KYC ploy to rob players who are trying to withdraw.

I absolutely doubt that justbit have looked at these 0.005 BTC, done some blockchain analysis and decided that this 0.005 BTC is fraudulent, involved in money laundering or anything at all criminal. OP, I suggest that you ask them for proof that you violated section 14 and that if they don't provide it, you'll be sounding the alarms everywhere. That's what I would do.

You can probably be sure that those coins won't come back either without taking a stab at their public reputation and/or a hell of a fight...and of probably all of your identigying information. I'm sorry for your loss.

Most of platforms todays does have that similar terms which they would really be asking out some KYC if ever they would really be seeing some suspicious activity or what on which it would really be that a normal approach but if they would really be that showing off that they are that no kyc platform then they should stood into their words or ground and then when time comes that there would be some huge win
then this is where they would really be altering out their terms and changing up on something like this then this site should be boycot and been thrown up for some valid accusations so that people or players
would really be aware on what are the bullshit things that they've been doing. This isnt something that needed or we could really be having on this market.

This is why it would be always ideal that we should stick into platforms which are known or popular rather than on risking on depositing on sites or platforms which are new but
having these kind of behavior which is something unacceptable.

Is this what they can say?  you can withdraw your deposit amount just like that?

it seems like other scam site that had just forced because of Bitcointalk presence and they have no choice but to release the deposit amount so there will be no Scam accusation to be pointed?

but for me OP  file a proper scam thread here, because site like this is not to be trusted completely .

and since you also mentioned that this is not about KYC, so meaning it is a clear confiscating of funds once players won against their site?

I would rather play in site that has a green flag here than this one , stay away from this site guys .

Please do not speak well of this gambling scam company anymore. This kind of behavior, which seizes the prize money without waiting for players to provide documents, is fraudulent. There are too many such companies on forums.

that is exactly the point here mate, as OP looks got what he deposited yet the site behaviors shows that what if those account aren't providing thread here? meaning they will be scammed forever and won't get any amount in return?

stop collaborating in sites like this as they are not trustworthy .

Something like what I am wearing in my signature?  Roobet.io  is what you are calling different from those fraudulent mate ,
have tried it? for OP better check the site and surely you'll face nothing like this anymore .

Even Outside the forum , actually majority of those scams are outside bitcointalk that is why we mostly hear their names.
when newbie account posted here about their experiences in such.
and Justbit.io is one of those that has no representative here but look at OP , making cases and accusation here trying that someone from the team will hear him lol.
but good to know that he already taken His deposit money.

You should use my site we don't ask for KYC ever

We have good gambling sites that have their announcement thread on this forum. If you are good to read the terms of service the casinos provided, it can save you from problems that can occur when you want to withdraw. I have not seen justbit.io announcement or signature campaign on this forum before. I will not advice anyone to use any casino that do not have signature campaign on this forum because gambling sites that can advertise is a sign that they have money.

Why didn't I find this forum earlier??? I fell into the same trap as the author of the thread.

This casino positions itself as a cryptocurrency casino without verifying the player’s identity, as indicated by the banner on the main page “NO KYC for crypto players”. However, according to the rules (42.1), the casino can request KYC at any time for any withdrawal, including when playing with cryptocurrencies.

I believed them and played with cryptocurrencies, but upon payment they demanded that I go through the KYC. If they had not lured me with an advertising banner, I would not have even registered because for me anonymity during the game is the most important thing! I am not going to provide documents, and my payment of $2200 is frozen.

In fact, Justbit is misleading new players by luring them in with false information.
 
p.s. A year has passed since the first message in this thread, and this damn banner is still hanging on the main page, which indicates that the casino is fraudulent.

https://ibb.co/YLF7QX8

https://ibb.co/MkptXqG

I will blame you for just one reason, and that reason is that, you saw and read, and also understood what their terms or service said in the section you mentioned, which clearly stated that they have the right to request addictional kyc imformation from their customer for any withdrawals, "Any withdrawals" there simply means any withdrawals, doesn't matter whether you are withdrawing in crypto or not, and this automatically means that, the "no kyc for crypto players" banner they displayed on their home page is completely irrelevant.

If you sue this casino for example, what the lawyers will work with is what is written in their terms and conditions, not what is displayed on their home page, I personally do not see this as fair, but all the same, it's what it is.

When you saw and read and understand what they wrote in their terms of service about requesting kyc for ANY WITHDRAWALS, you simply should have just ignore the banner on their home page and look for another casino if you know that kyc is not your thing, but then, you went ahead to register, deposit and play, this is your mistake and I blame you for it.

This days, it's hard to find a casino where kyc is not present, and currently, if you find a casino that claims to be kyc free, doubt such casino, for the casino is either ran by scammers looking for all means to get people to deposit money the people will never be able to withdraw again, or the casino is desperate for customers and will do any thing to lure customers in.

Op are right  I have come across as situation where it's stated no KYC but at the end I was facing KYC issue that make me losses my coin. They have some hidden information just like fiat bank operator not all information is written to be seen clearly you can only get to know you have signed in certain things you need not to when you have deep challenges they will reveal to you those hidden things.

You don't need this forum just to find the casino you will be dealing is scam or not because a simple search in Google will drive you to whatever this casino is facing,
anyway you have already scammed and better use this as knowledge to never engage in any gambling site that you did not dig deeper, or better to ask this community first before dealing in any site in the future.

;D I think top sites will always have something like KYC when they need it. For example, if an address involved with a hacker's deposit to their site, they will need KYC; otherwise, they will get into trouble with the police later.

Fivestar4everMVP, bitterguy28

You are absolutely right, the fault is entirely mine, I am not going to file a claim, the money is lost - useful experience has been gained, albeit at a high price.

The purpose of my post is to inform other players about one of the traps used by the casino. You should not believe in the absence of KYC and under no circumstances play in the 6 other casinos of Casbit Group N.V.

I don't know how rich you are but if I was you, I honestly will not let my $2200 go just like that, for this is a lot of money in my country, and when I say "a lot of money" I mean it's really a huge amount of money when converted to my country's local currency.

If I was you, what I did do is give them what they want and get my money out, and they will never see me again, but on the other hand, if my privacy is so very important to me that I cant just risk revealing who I am to any online centralized entity, then I will hire someone else who doesn't mind revealing their identity to do the kyc for me, it could be a friend or family member, someone who will truly see reasons and understand, and of course, I could let him or her have like $200 to $500 when the money is withdrawn, atleast for their time and effort.
I honestly will never leave my money, not even a $100 for an online casino, except the casino shut down or outrightly stopped processing withdrawals while my money is in their custody.

Thanks for the recommendations, but I will not give them a compelling reason to block my account and appropriate the money for themselves according to the established rules.
Let the money hang in the account, and I will introduce as many players as possible to the fraudulent activities of the Casbit Group N.V. casino group. This forum is just one of hundreds...

Its funny, its like you need to become your own private investigator these days. Always read the fine print! It is fine for a reason! More often than not it is always going to be directed towards the other parties interest or in this case a clever trick to get you to trust in them thinking you can get away scott free and then they rug pull you with the KYC hammer. I mean to Lucius point the truth is always hidden in the TOS, the TCs, the MSA, the whatever legal contract they got you to agree to!

Good to hear that mate and from my understanding OP already given up to what will be his claim here , and like what I said there are so much casino here that proven to be not just safer but also generous to their players , I need not to mention one because you can easily check them in this very section you are posting.

Sad to see this you let them get your money just like that but anyways its your choice not to give what they want since maybe your the type of guy that value your privacy over the money. So I guess this is constant reminder to anyone that they should not be fooled by No KYC needed claims by a casino and its really better to read there TOS since you may know everything that might possible to implement so people would not get surprised about sudden things that they don't like to ask. I don't know what you mean in that bolded text but hopefully you didn't include this forum which does something negative to you.

There are many, many people out there who value their privacy over everything else and op is just one of them. Everyone needs to remember the fact that any crypto gambling site except decentralised ones can ask for KYC at any point of time period.

You misunderstood him. He meant to say that there are many sites like this forum where he can warn people to stay away from the Casbit group.

I guess before we sign up and use a site, we need to check if they have a license, and if they have a license we should assume that eventually they'll ask for a KYC because they are regulated. They might not ask the start but we have to be aware of that. Sometimes people who promote a site will just make false advertisements just to attract gamblers, but what really in the TOS is the valid one, and that TOS will not stay forever, it could based on the discretion of the operator, and there's nothing we can do but to comply.

Only those truly decentralized casino does not require a KYC, but how confident are we using them?


Agree, that's the correct interpretation.  :)

The casino in question has a valid license  (https://licensing.gaming-curacao.com/validator/?lh=1eee2559b17f0b96a0038b4409dda08f) and they state in their ToS that they may ask for kyc. The question is why they insist on promoting themselves as a non-kyc crypto casino! This is a blatant lie.
We may find them some excuses and understand it if they only impose it on high-risk players like those who use the casino to hide their criminal activities (money laundering and such). But asking every user who makes a withdrawal request to verify his identity for no valid reason is unacceptable.

I haven't checked the entire platform but if there's a statement on their website that they can ask KYC anytime if someone is being very suspicious on their platform and that's why they ask for KYC when they claimed that they don't ask for KYC when you withdraw and play on their gambling site. Many people have already know s gambling site that is like that where KYC is not a must for you to play and gamble but they will ask KYC if you are being suspicious or doing suspicious activity.

They mislead there gamblers for telling that they are a non KYC compliant casino and I will never trust a casino who claims like that but at the end when withdrawal request has been executed they implement this Kyc and will give a reason it just for verification. This one should need to look after by people on those casino since if they mislead or tell a lie about it then better for them to have a doubt and always read their TOS to know if their statement is true so people they can't use the word they didn't read the TOS that's why they have rights to compromise their user since for them they violate their rules for not partaking on their random KYC verification made.

That is misleading and that is also shows how lying and not trustworthy this kind of gambling site,
while there are still victims yet each gamblers must not only check their banners but instead check their
TOS because those are changes that they wanted to implement .
and for me this is how stupid this kind of casinos must never be trusted because of their attitude .

The reflects the reputation of the casino, I know they may advertise that they are a non KYC casino but us gamblers has to ensure if that is really true. Like I mentioned, we should check if they regulated or not, and assume they may require KYC if they are regulated.

There's always a crosschecking on our end and not just believe on the advertisements they are making that will provide us comfort since they all point out the TOS that we sign up during the registration process. Yes, they lie, we can contest on that, but the damage has already been done, we chould have avoided it if in the first place we are well aware and assume that this casino is lying, we don't trust liers, right?

Its total neglect to our part if we didn't check their TOS since from there we can check their rules and possible implementation that's the reason its important to check every details so that they would not use some reasons for us to get compromised and we already know about there rules also if there's changes happen. So I guess its still up to people if they believe on a casino saying that they are not KYC compliant but have license since for sure they are just hiding that requirements and better to be aware about that lies to avoid them. This is why I always choose reputable casino since we are confident that they don't fool us.

The confusion here is that you didn't read their terms and conditions, they might have just said no kyc to convince you make deposit, cause many sites doesn't request KYC for deposit but only after you want to withdraw.

That's why it's good to read terms and conditions, cause if you did you won't find yourself in this mess right now.

I think such casinos that lie when doing promotion are not honest and are trying to mislead users into making deposits, but as users we should always do the extra check to make sure we don't fall I to such traps.

If a casino advertises no KYC for crypto users, then it should be held to that standard IMO. You either have no KYC or you have it, if you are going to use KYC in select cases, then you cannot use the banner no KYC. Seems pretty simple. Feels like a site uses that banner to attract customers and fuck em if they win.

A typical scam site without label .

this has been the issue of some casino lately that promote their site to be KYC free but if you read the TOS ?there you will find that they can ask for some special reason.

if they are not completely   KYC free then do not promote as one.

Wrong, that is already a trap for gamblers, so there is no confusion, it's more of misleading their customers to deposit and play and hope that they will lose money so there will be no KYC for them. But as soon as they started to win and win big, this casino suddenly started to ask for KYC where in their site it's says no KYC. I think gamblers now are more intelligent than before, 90% could have been researching casino's ToS first before making their first deposit. I know it's a never ending dilemma for gamblers in crypto casinos, but I guess this kind of attempts to mislead is done on purpose like in this case and it's obvious a scam attempt.

Its really a trap since they won't say they are not KYC compliant if they plan to implement it on future. Its deceiving market tactics and a casino engaging on this kind of practice should not be trusted. They fool people at first when they introduce their casino to gamblers here so there's high chances that they deceive their gamblers when there's huge money will be deposit on their casino. If they are trying to gain a reputation in gambling industry they should not fool their costumers. If a new casino will say that they are not Kyc compliant casino  and when I check their TOS there's written information about possible Kyc  implementation then I will not spend sometime in that casino and think that they are scam.

There's nothing to be blame here but ourselves, we know that we will be in trouble in the future and yet we still use the service. Not every sweet promise are going to be followed by them. of course, they are marketing people to play with them, so they will give every promising statement just to attract them and that includes lying... when they say they will not require a KYC, well that could be partly true, but they didn't stress the reality that they might require overtime. In short, they are trying to trick us while they are still safe from the regulators.


Best thing to do as a gambler.. if we make mistakes, we learn from it... or just do the research so we don't need to learn from our own mistake but other people. When it comes to money we should be carefull and if we do not do research, it's still us that will suffer in the end.

---

If we fall to their trap we will loss easily. We might be able to create a scam accusation about them, destroy their rpeutation but our money is gone....