justbit.io asks for KYC (their site say NO KYC) then confiscates my winnings

[Yogee]

[.....]
else you should post your case here:

https://casino.guru/justbit-casino-review#tab=js-tab-reviews

I believe that when posting on casino.guru they will look and resolve your case because from what I see they care about having a good reputation on casino.guro

They have a pretty high score there. I would also like the OP to post there and see how justbit representative responds.

I don't like casinos that keep saying they don't require KYC for crypto users even though they know that's not really the case but I still feel like we're short on information here. OP already admitted he has been playing there for a while so they probably have enough data to investigate the account starting with a KYC. I hope we also get to see their side.

I made a complaint on casino.guru.

This is your complaint right? The amounts differ from what's posted here but I assume it's you because of the timing. Just correct me if it's not yours.
https://casino.guru/justbit-casino-the-player-s-verification-failed

I also asked justbit to give me proof of any wrongdoing because they stated that they can ask for documents if they suspect anything. I didn't ask for any bonus, or had other accounts in the past on justbit.

You didn't mention that in the complaint. I guess your main argument now is why they considered your KYC documents as forged despite giving them what they asked. I wonder why it's taking that long for casinoguru to approve your last post there. Did they give you an explanation? Justbit is probably just waiting for them so they could post their response to your complaint.

[barbara44]

This is for all gamblers if you don't want to have future issues with your session and your withdrawal read the casino TOS and always get an update if there are changes in their TOS, don't just believe what other people are saying or what's showing on chat or homepage, the TOS is your guide on all your action in a casino that you're playing, this is another case of not reading the TOS, and believing that there are casinos with no KYC.
Justbit should take down on the images that state that they have no KYC for Crypto players because its misleading and they have a victim here.

The OP did read the TOS and it states no KYC although it does not mean that this will be followed at all times because the casinos still has the right to make a change about their rules and then some casinos are doing a forced KYC if they found something suspicious in the users accounts.

As a casino they should make warnings if there is a change in their terms, just to be fair for all. What others are saying about the casinos can sometimes be accurate so we shouldn't ignore them but it would be better to verify it our selves. There are still casinos which are 100% KYC free and they are the decentralized casinos but we must be careful as some of them are fake and only use the term decentralized to attract players.

[Fivestar4everMVP]

This is for all gamblers if you don't want to have future issues with your session and your withdrawal read the casino TOS and always get an update if there are changes in their TOS, don't just believe what other people are saying or what's showing on chat or homepage, the TOS is your guide on all your action in a casino that you're playing, this is another case of not reading the TOS, and believing that there are casinos with no KYC.
Justbit should take down on the images that state that they have no KYC for Crypto players because its misleading and they have a victim here.

The OP did read the TOS and it states no KYC although it does not mean that this will be followed at all times because the casinos still has the right to make a change about their rules and then some casinos are doing a forced KYC if they found something suspicious in the users accounts.

As a casino they should make warnings if there is a change in their terms, just to be fair for all. What others are saying about the casinos can sometimes be accurate so we shouldn't ignore them but it would be better to verify it our selves. There are still casinos which are 100% KYC free and they are the decentralized casinos but we must be careful as some of them are fake and only use the term decentralized to attract players.

Decentralized casinos are not casinos serious gambler consider at the moment, and again, though decentralized casino are kyc free, it still have its own cons, and one or two of those is In the area of
1. Security
2. Trust

I am not going to talk about security, but lets touch a little on trust, like I said in a previous comment on another thread, how much can you trust a smart contract that is not open source and also not audited by any audit company?

It is very possible that a decentralized casino could have some malicious code written into the smart contract by the owners, this will cause majority of the players to lose their money to the casino, and allow only a very minimal number of persons to win from time to time, so that others that are losing will just think and conclude maybe they aren't lucky enough, and would keep trying.

This another issue to put into consideration when it comes to decentralized casinos.

[len01]

No one can deny the fact that the casino is at fault for putting the wrong text on the home page which is basically not what they follow, and any argument regarding that is probably wrong as well since the platform is promoting itself as being a NO KYC CASINO while that is not entirely true and they ask for KYC as soon as someone tries to withdraw a big amount.

But, think about this, if the user had read the terms and conditions, even if they had that text, he would probably save himself from all this hassle and would probably just prefer a different casino where he wouldn't need to face this.

if it says the casino is wrong, yes indeed the casino is wrong in saying it doesn't ask for KYC but in the end when customers want to withdraw funds they are asked to do KYC.
but if it says it's the customer's fault, yes indeed it's the customer's fault who didn't read the ToS and ended up misleading himself.

it's hard to see who is wrong and who is right but the OP's experience has made it a lesson to always not trust the advertisements displayed by casinos but it is more important to read the ToS for more.
so the debate of this argument I think there will be no resolution because it is between two faults between the OP and the casino itself. so we probably don't need to debate about KYC at the casino OP mentioned.

[CryptSafe]

Any official information about they never ask for KYC from their user? I just have visited the site and try to read their terms and KYC policy. what I have found there.

See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.

When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid  random guys to do a dirty job on the casino I guessed. 

It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.

[panjul07]

When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid  random guys to do a dirty job on the casino I guessed. 

It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.

Lets put aside about the proof of payment from OP but lets focus on the false advertisement by the casino.
The casino put a banner of NO KYC for crypto players, which is something against their own terms where they reserve the right to ask for KYC.
If you are a gambler who are against KYC and you see a banner tells you that the casino is a KYC free for crypto players, you must be very interested to play in the casino.
This is the main problem in this topic IMO, a false advertisement to attract crypto players who want to play anonymously.

[xSkylarx]

Any official information about they never ask for KYC from their user? I just have visited the site and try to read their terms and KYC policy. what I have found there.

See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.

When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid  random guys to do a dirty job on the casino I guessed. 

It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.

but there are possibilities that they have a banner with big letters written that no KYC is required then at the bottom there is a small letter that states upon signing up this is mostly what I noticed on advertisements or promotions to attract new customers, others will say that no KYC but terms will apply so still there are KYC upon withdrawal but I don't see also any proof from OP so possibly dirty tactics from opposing casino to just give them a bad review or etc.

[ultrloa]

Any official information about they never ask for KYC from their user? I just have visited the site and try to read their terms and KYC policy. what I have found there.

See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.

When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid  random guys to do a dirty job on the casino I guessed. 

It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.

but there are possibilities that they have a banner with big letters written that no KYC is required then at the bottom there is a small letter that states upon signing up this is mostly what I noticed on advertisements or promotions to attract new customers, others will say that no KYC but terms will apply so still there are KYC upon withdrawal but I don't see also any proof from OP so possibly dirty tactics from opposing casino to just give them a bad review or etc.

Maybe this is deceiving act by a casino to attract new casino. They claim that they don't require KYC on registration but later on they will say it they need it on withdrawal which is totally not good to see. Maybe this is what we need to notice on early part of their operation to avoid such shady actions by this kind of casino. I guess we need to be more careful choosing a casino to play so better play on the old reputable casino rather than risking our fund to new site which doesn't show any good deliver a quality service to their gamblers.

[coin.princess]

What was the latest update of this topic? does the OP managed to submit his KYC or did he get his winnings? All gambling site have a reason why they should hold or confiscate the winnings and if they don't give a valid reason then they just destroy their reputation.

[doomloop]

your ideas on casino newsletters and TOS adjustments, just tremendous! We gotta be in the know, folks, about anything that might hit our accounts or the joy of the game. Putting those casino newsletters on the whitelist - believe me, folks, that's the winning ticket to getting the latest intel, dodge those pesky issues.

Newsletters are not the appropriate way to inform customers about changes in the service's ToS. Most of the time, newspapers, as well as promotions emails, tend to be spammy and most customers do not subscribe to them. The company must send a dedicated and formal email to all its customers to be sure they are aware of the changes.
Besides, those changes and new rules shouldn't have a retroactive effect and the ToS page should include the date when it was last updated. This is what professional companies do.

Newsletters are exactly not for that purpose at all, which website uses newsletters to send important updates and messages that are a must-read to their customers? If a casino or a platform makes the excuse that they've sent the update through newsletter, they are either lying or they never wanted their customers to read the updates in the first place.

An email and a in-web notification should be sent to all players about any changes that have been made in any part of the platform that may be of concern to the players or have an impact on their gameplay or overall experience.

[Jawhead999]

Decentralized casinos are not casinos serious gambler consider at the moment, and again, though decentralized casino are kyc free, it still have its own cons, and one or two of those is In the area of
1. Security
2. Trust

I am not going to talk about security, but lets touch a little on trust, like I said in a previous comment on another thread, how much can you trust a smart contract that is not open source and also not audited by any audit company?

It is very possible that a decentralized casino could have some malicious code written into the smart contract by the owners, this will cause majority of the players to lose their money to the casino, and allow only a very minimal number of persons to win from time to time, so that others that are losing will just think and conclude maybe they aren't lucky enough, and would keep trying.

There's no reputable decentralized casino aka web 3.0 which doesn't ask KYC, you can check on their terms of service where the casino will still ask your KYC whenever they want.

That's why if you want to connect your wallet to the web 3.0 casino, make sure you're using your secondary wallet where it's only contain the coins you can afford to lose. You can also use a different device if you're worried the web 3.0 might spread a malware that can infect your device.

You're saying like the casino is manipulating the result, you should gamble on a casino with provably fair system.

[ethereumhunter]

What was the latest update of this topic? does the OP managed to submit his KYC or did he get his winnings? All gambling site have a reason why they should hold or confiscate the winnings and if they don't give a valid reason then they just destroy their reputation.

This is the last reply from @OP and hopefully, he can withdraw his deposit money even though he can't withdraw his winnings. At least he can get his money back and can use it to gamble in other casinos.

No reason, they just informed me that I can withdraw just my deposit

We also are still determining what happened to @OP now. Maybe he is still negotiating with the casino and can withdraw his winnings. Maybe @OP did KYC to get all the money. Hopefully, no more cases will occur in the casino, and we have learned a valuable lesson from this story.

[CryptSafe]

Any official information about they never ask for KYC from their user? I just have visited the site and try to read their terms and KYC policy. what I have found there.

See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.

When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid  random guys to do a dirty job on the casino I guessed. 
It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.

but there are possibilities that they have a banner with big letters written that no KYC is required then at the bottom there is a small letter that states upon signing up this is mostly what I noticed on advertisements or promotions to attract new customers, others will say that no KYC but terms will apply so still there are KYC upon withdrawal but I don't see also any proof from OP so possibly dirty tactics from opposing casino to just give them a bad review or etc.

Maybe this is deceiving act by a casino to attract new casino. They claim that they don't require KYC on registration but later on they will say it they need it on withdrawal which is totally not good to see. Maybe this is what we need to notice on early part of their operation to avoid such shady actions by this kind of casino. I guess we need to be more careful choosing a casino to play so better play on the old reputable casino rather than risking our fund to new site which doesn't show any good deliver a quality service to their gamblers.

One thing I normally do before I get registered on platforms is to take out time to read through the terms and conditions applied irrespective of the give away bonuses or anything else to hold onto for more clarification. Most times these bonuses are just to get at unsuspecting participants to get registered and once they do, boom ! They are back to their initial plans of ripping out people through their cons.  OP should have read through the terms and conditions before jumping in and making deposit. These are the Minor mistakes made in respect to getting onboard a platform as a result of bonuses and give away without reading through to know the clause involved in the give away and bonuses.

[bangjoe]

When I first saw the complaint from OP with no evidence and proof of payment to profile wallet to back up his or her claims, I just had the thought maybe one of those regular paid  random guys to do a dirty job on the casino I guessed. 

It was obviously clear from the terms and conditions together with withdrawal policy that KYC was required and that they have every right to demand for KYC when the need arises but OP failed to read through all these before making deposit if truly it happened as claimed by OP that the casino is holding unto his or her funds and demanding for KYC.

but there are possibilities that they have a banner with big letters written that no KYC is required then at the bottom there is a small letter that states upon signing up this is mostly what I noticed on advertisements or promotions to attract new customers, others will say that no KYC but terms will apply so still there are KYC upon withdrawal but I don't see also any proof from OP so possibly dirty tactics from opposing casino to just give them a bad review or etc.

Maybe this is deceiving act by a casino to attract new casino. They claim that they don't require KYC on registration but later on they will say it they need it on withdrawal which is totally not good to see. Maybe this is what we need to notice on early part of their operation to avoid such shady actions by this kind of casino. I guess we need to be more careful choosing a casino to play so better play on the old reputable casino rather than risking our fund to new site which doesn't show any good deliver a quality service to their gamblers.

I think we're ambiguous about the OP's claim and many similar incidents at online casinos in the last few months, maybe they are deceptive to attract new players who prefer anonymity or there really is no scam and the word "NO KYC" could be meant only when we make a deposit for gambling and it may be true that there are some small sentences that may be plastered on promotional advertisements, and this is indeed ambiguous because the OP's claim is without evidence and accompanied by so many frauds like that that we cannot find a bright spot whether it is fraud or No.

What was the latest update of this topic? does the OP managed to submit his KYC or did he get his winnings? All gambling site have a reason why they should hold or confiscate the winnings and if they don't give a valid reason then they just destroy their reputation.

I haven't seen any updates from the OP regarding his withdrawal, did he decide to do KYC or leave his gambling winnings, and also I haven't seen the evidence that the OP should provide as proof what he said is true and if it does prove to be fraud that would be very bad for the casino.

[Fivestar4everMVP]

Decentralized casinos are not casinos serious gambler consider at the moment, and again, though decentralized casino are kyc free, it still have its own cons, and one or two of those is In the area of
1. Security
2. Trust

I am not going to talk about security, but lets touch a little on trust, like I said in a previous comment on another thread, how much can you trust a smart contract that is not open source and also not audited by any audit company?

It is very possible that a decentralized casino could have some malicious code written into the smart contract by the owners, this will cause majority of the players to lose their money to the casino, and allow only a very minimal number of persons to win from time to time, so that others that are losing will just think and conclude maybe they aren't lucky enough, and would keep trying.

There's no reputable decentralized casino aka web 3.0 which doesn't ask KYC, you can check on their terms of service where the casino will still ask your KYC whenever they want.

That's why if you want to connect your wallet to the web 3.0 casino, make sure you're using your secondary wallet where it's only contain the coins you can afford to lose. You can also use a different device if you're worried the web 3.0 might spread a malware that can infect your device.

Web 3.0 casinos, otherwise called decentralized casinos are of two types mate, there are some casinos that claim to be web 3.0 casinos, and even offer user the ability to connect their wallet, but when you take a proper look into the casino style of operation, you will discover that the casinos is just a partial web 3.0 casino, not fully web 3.0, example is owl.games which I believe we all know, owl.games is a partial decentralized casino, that is part decentralized and part centralized.

A complete decentralized casino should have absolutely nothing to do with kyc, its the same as uniswap and pancakeswap, this are exchanges that have nothing to do with kyc, simply because, they are completely decentralized.

[Wiwo]

What was the latest update of this topic? does the OP managed to submit his KYC or did he get his winnings? All gambling sites have a reason why they should hold or confiscate the winnings and if they don't give a valid reason then they just destroy their reputation.

The ops have not updated the thread for a while now, and with recent discovery about the casino KYC rule, it shows that they have it covered in the casino terms and conditions that KYC is mandatory for the first withdrawal of any amount, which is strange anyways since most KYC casinos allow players to withdraw small amount without the need for KYC unless the amount exceeds the limited set amount, most casinos set $5,000+ as their baseline for KYC verification process.

[Mr. Magkaisa]

   -   The question here is about your issue mate, did you read their terms of condition and rules carefully? maybe because later on you didn't read and understand it well. Because there are other casinos that actually say that there is no kyc but once you reach the amount of their withdrawal limit that exceeds the limits, they have KYC requirements.

Also, when you say your balance has been confiscated on their casino platform, do you mean your account has been locked or banned on their platform? Because then, it can be said that they scammed your money without notice.

[Odusko]

Ops you need to accept the fact that you failed to read and understand the casino kyc terms and rules and this is the primary cause of the crisis you are facing with your account and the funds in it, and just like others have started and recommended you should have taken the time to have read thoroughly through the entire rule of the casino before even making your first deposits.
And also, since you have messed up already I think the only option available to you now is to have excessive patience and make all necessary efforts to pass the KYC without any attempt to manoeuvre the process.

[dezoel]

One thing I normally do before I get registered on platforms is to take out time to read through the terms and conditions applied irrespective of the give away bonuses or anything else to hold onto for more clarification. Most times these bonuses are just to get at unsuspecting participants to get registered and once they do, boom ! They are back to their initial plans of ripping out people through their cons.  OP should have read through the terms and conditions before jumping in and making deposit. These are the Minor mistakes made in respect to getting onboard a platform as a result of bonuses and give away without reading through to know the clause involved in the give away and bonuses.

That's exactly what everyone should do if they really care about their money and don't want to give up on them. We all understand that if a casino advertises something but doesn't follow it, it's their fault, but can we actually do even if it's their mistake? We can do nothing except making complains or creating accusations against them.

So the only and the best solution to not getting into such issues is simply to read the terms and conditions of a casino right at the time of registration or just before you are about to make a deposit with them to gamble.

[Taskford]

One thing I normally do before I get registered on platforms is to take out time to read through the terms and conditions applied irrespective of the give away bonuses or anything else to hold onto for more clarification. Most times these bonuses are just to get at unsuspecting participants to get registered and once they do, boom ! They are back to their initial plans of ripping out people through their cons.  OP should have read through the terms and conditions before jumping in and making deposit. These are the Minor mistakes made in respect to getting onboard a platform as a result of bonuses and give away without reading through to know the clause involved in the give away and bonuses.

That's exactly what everyone should do if they really care about their money and don't want to give up on them. We all understand that if a casino advertises something but doesn't follow it, it's their fault, but can we actually do even if it's their mistake? We can do nothing except making complains or creating accusations against them.

So the only and the best solution to not getting into such issues is simply to read the terms and conditions of a casino right at the time of registration or just before you are about to make a deposit with them to gamble.

If they are not true to their words and bend their first statement regarding on no KYC policy then they are not really an honest one. This is already a red flag need to watch because that mean they only care about getting costumers but not deliver accurately what they promise to them.

This is the reason reading TOS is always important since this could save our time and money on those casino using NO KYC word just to lure people which doesn't like to submit this to a casino.