justbit.io asks for KYC (their site say NO KYC) then confiscates my winnings

[panjul07]

You are wrong OP, going through this casino ToS shows that the KYC requirement is a necessity, it's just that it's not 100% pinned pointed, I get what you are saying but there is nothing you can do about this. There is actually some points about KYC but I guess you don't understand or you don't finish reading the ToS very well.

The main issue here is that justbit advertise themselves with a banner in their landing page as non KYC for crypto players but in the contrary they have KYC terms in general and this general terms can be applied to crypto users as well.  
I have to say that the banner is a false advertising for crypto users, they should remove it if there is still a possibility for them to ask KYC for crypto players for special cases.
Unfortunately it seems that justbit has no ANN thread in this forum although they have been running for around 2 years now.

[Silberman]

There's no mentioned if the casino will not ask KYC if you're use cryptocurrency to play, see the terms below:

Know your customer (kyc)

After registration process the User shall provide JustBit with valid identification information under these Know Your Customer (KYC) procedures. The User shall undergo KYC procedure after completing the registration of User’s Account and:

   Before first withdrawal of funds irrespective of the amount;
    In case of a deposit for the sum equal to or exceeding 2000 euros or its equivalent in virtual currency;
    In case of depositing in amount of 7 500 euros (or its equivalent in virtual currency) or more (by several installments) by the same User during a month.

Virtual currency is cryptocurrency and it has been mentioned they will ask to submit KYC in your first withdrawal, so it's your fault for not check the terms carefully. I don't know where and how you can make a conclusion gamble using cryptocurrency is free from KYC.

The terms seem to be incredibly clear, I do not know why the OP thought that he was playing at a casino with a no KYC policy, in fact I would say that a casino that has a policy of asking for your documents at your first withdrawal has a very strict KYC policy, as there are many casinos in which you can make withdrawals without identifying yourself as long as they are low amounts, this is what many gamblers do in order to still retain some privacy, but at least it seems it is impossible to do at that casino.

[maydna]

<snip>
SIR, in the middle of their page they have just "NO KYC for Crypto Players" statement. I really don't see the point to check the terms anymore if this is stated in the front page. If it was for KYC I would play on Betfair, Pinnacle and WIlliamHIll not in some shitty sportsbook like this

Do not easily get taken away by that phrase. It has been used by different casinos, but most of them still ask some of their users to process KYC. It could be there were suspicious found related to your account or they are those that are suspicious. Or with a neutral reason, probably this is a misunderstanding.

I suspect something suspicious about his account so the casino asked him to do KYC. Casinos can change the rules easily and even though their ToS doesn't say that casinos won't ask for KYC, they can ask for KYC later. Can you tell me how long you played in that casino? Because if it's a month or just a few months and you want to withdraw big money, the casino may ask you to do KYC before they process your withdrawal. But hopefully this is a misunderstanding so his case can be resolved soon.

[crzy]

Hi there


I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

They have the right to ask for a KYC regardless of the amount you are withdrawing, and it stated on their rules that they might ask for a KYC especially if they saw some suspicious transactions with your account. Just try to comply with the requirements and you can get that money, maybe your location is a problem and that’s why they need to get more information from you.

[goaldigger]

I made a complaint on casino.guru. I also asked justbit to give me proof of any wrongdoing because they stated that they can ask for documents if they suspect anything. I didn't ask for any bonus, or had other accounts in the past on justbit. You guys have to understand that I do not play regularly and deposited just for that "No KYC" promise...

That promise is not guaranteed as for the security of the site they will not disclose their reason of doing that because your account is already suspicious. Most of the site can do this even if they claimed to be a KYC platform, this is why you have to read their terms and conditions all the time. If you can’t comply with their KYC then leaving that funds is your only choice and learn from this, if you can easily provide KYC much better.

[ryzaadit]

Just I tought on any kind of thread.

Never trust any kind of casino who are offering Non-KYC even they said that, because most of the time their term & condition is always stated about "KYC" with some condition. Only trust casino without KYC from On-chain Gambling.

Never and ever take any kind of word from casino.

[ultrloa]

I made a complaint on casino.guru. I also asked justbit to give me proof of any wrongdoing because they stated that they can ask for documents if they suspect anything. I didn't ask for any bonus, or had other accounts in the past on justbit. You guys have to understand that I do not play regularly and deposited just for that "No KYC" promise...

That promise is not guaranteed as for the security of the site they will not disclose their reason of doing that because your account is already suspicious. Most of the site can do this even if they claimed to be a KYC platform, this is why you have to read their terms and conditions all the time. If you can’t comply with their KYC then leaving that funds is your only choice and learn from this, if you can easily provide KYC much better.

Reason why we always check their TOS to determine if they will follow what words they say when they are claiming for something like that in future. KYC in crypto casino became normal thing so its really shady when a casino claim to be non KYC compliance since for sure a problem will exist the same like this in future. For now OP should submit all the documents ask since if that casino will not still process his request then this will be another scam casino exist which need to avoid.

[Hamphser]

Hi there


I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

First thing to be asked,

How you do able to find out this casino? Via on this forum or on online? - This is usually the problem if people wouldnt really be making some initial research first before proceeding on making up some deposit.
We do have lots of popular and reputable gambling sites in the market today which you could really be able to assure that you are on the right place with your  deposit.It do really sucks when a certain
platform do promise out and say that they are KYC-less but later on on the time that you do ask for some withdrawal, they do suddenly ask out those things which does imply
and shows that they are shady as hell and something that could be called as scam casino.

[AmoreJaz]

Hi there
I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

First thing to be asked,

How you do able to find out this casino? Via on this forum or on online? - This is usually the problem if people wouldnt really be making some initial research first before proceeding on making up some deposit.
We do have lots of popular and reputable gambling sites in the market today which you could really be able to assure that you are on the right place with your  deposit.It do really sucks when a certain
platform do promise out and say that they are KYC-less but later on on the time that you do ask for some withdrawal, they do suddenly ask out those things which does imply
and shows that they are shady as hell and something that could be called as scam casino.

more then likely it is via other ads not from this forum. as this casino is not very popular among forum gamblers. and now that the OP got his prob, he asked help from people here or so it seems. do take note that if the casino clearly stated that they are requiring some verification details, expect such requirement to be implemented anytime. they may tell you that in chat however, the finality still comes from their published ToS. kyc is common to most licensed gambling sites. so don't hold the statement of their chat support. your main reference should be their ToS.

[noormcs5]

Hi there


I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

I just checked the Justbit.io site and found out that it actually does require KYC. You may read it here
https://justbit.io/pl/policy/payment

Anyhow why are you so disappointed that they will not pay you ? You simply do the KYC and they will definitely pay you. The reason for not paying you can be only two, first that they are a scam site and won't let you withdraw or maybe you have done something wrong against thier policies and they have the right not to let you withdraw.

[UmerIdrees]

Hi there


I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

First thing to be asked,

How you do able to find out this casino? Via on this forum or on online? - This is usually the problem if people wouldnt really be making some initial research first before proceeding on making up some deposit.
We do have lots of popular and reputable gambling sites in the market today which you could really be able to assure that you are on the right place with your  deposit.It do really sucks when a certain
platform do promise out and say that they are KYC-less but later on on the time that you do ask for some withdrawal, they do suddenly ask out those things which does imply
and shows that they are shady as hell and something that could be called as scam casino.

I tried to open this casino site and found this message.



There might be that OP is trying to play at this site from a prohibited location and maybe using a VPN. If anyone can confirm people from which countries are allowed to play here and OP belongs to which location ?

[noormcs5]

Hi there


I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

First thing to be asked,

How you do able to find out this casino? Via on this forum or on online? - This is usually the problem if people wouldnt really be making some initial research first before proceeding on making up some deposit.
We do have lots of popular and reputable gambling sites in the market today which you could really be able to assure that you are on the right place with your  deposit.It do really sucks when a certain
platform do promise out and say that they are KYC-less but later on on the time that you do ask for some withdrawal, they do suddenly ask out those things which does imply
and shows that they are shady as hell and something that could be called as scam casino.

I tried to open this casino site and found this message.



There might be that OP is trying to play at this site from a prohibited location and maybe using a VPN. If anyone can confirm people from which countries are allowed to play here and OP belongs to which location ?

Although this may not be relevant in this case but since you have asked for it, below countries are not allowed to access this gambling site.

I hope OP is not from any of these countries, otherwise even if he does the KYC, he will not be allowed the payment and may get his account ban permanently.


https://justbit.io/policy/terms-of-use

The User guarantees at all times not to be a resident or citizen of countries including, but not limited to the United Arab Emirates, Afghanistan, Saint Barthelemy, Belgium, Brunei Darusslam, Bonaire, Saint Eustatius and Saba, Burma, Dutch West Indies, Cyprus, Cuba, Ethiopia, French Polynesia, French Guiana, French Southern Territories, Israel, Iraq, Iran, Islamic Republic of, Jordan, Cayman Islands, Laos, Lebanon, Libya, Saint Martin, Malta, Myanmar, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Samoa, Spain, Syria, Wallis and Futuna Islands, Yemen, Germany, Hungary, Ireland, Italy, Lithuania, Netherlands, Poland, Switzerland, American Samoa, Belarus, Curacao, Greece, Guam, Northern Mariana Islands, Portugal, Serbia, Russian Federation, Ukraine, United Kingdom, United States Minor Outlying Islands, United States, Virgin Islands, U.S. ("Prohibited countries"). Players from the following countries are not eligible to use the Website and play its games. JustBit will make all reasonable efforts to prevent players from these countries to reach the games.

[lionheart78]

See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.

They stated it that KYC is required for withdraw. Check it again.

But if the user is suspicious, they can ask for KYC again. I have seen many sites that like doing that, asking for KYC again or asking for another documents to make sure that the user is not trying to manipulate with fake identity.

I can understand @OP's argument.  Although there are written rules about KYC, their front page announces that there is no KYC for crypto users.  And @OP is using cryptocurrency, so this can void their TOS regarding KYC.



If they don't honor this banner then they are defrauding their crypto players since the banner is created to mislead players into believing something for the platforms gain.

[Wiwo]

I don't think there is a single online casino that is completely KYC-free unless it is something illegal, which is of course a completely different story.

None unless their not licensed, but as long as it is a licensed casino there will request for KYC verification at some point even though it is not stated in their TC, thos practices have become the major challenges faced by gamblers who are. Looking for-free casinos.

And the major challenges will arise when a player is already registered with false information such as country of residence if a player supplies a fake country of resident thos may lead to him never being able to pass the KYC processes due to mon corresponding information.

So gamblers should settle within the mind that KYC is mandatory and should try to get the account verified before making any financial commitment in the account to avoid problems in the future.

[QueenVera]

Justbit.io is nice casino and please don't get me wrong or thinking I'm attesting for them but most times we gamblers have to take out our time to read the terms and conditions of a casino before jumping into it and coming out later to make complains when things finally don't turn out as expected.

Op I think most of this casinos are centralized and I at some point already know that no matter how much a casino promises not to ask for KYC, I know at some point they might get to ask for it especially if the withdrawal get bigger and made at once.
I understand how you feel but since this involves your money, please go ahead with the KYC and just get your money.

[btc78]

See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.

They stated it that KYC is required for withdraw. Check it again.

But if the user is suspicious, they can ask for KYC again. I have seen many sites that like doing that, asking for KYC again or asking for another documents to make sure that the user is not trying to manipulate with fake identity.

I asked them on email if they have found any suspicious activity from me other than winning approx 100 euro. I asked if my IP or device was used on other accounts. They just do not want to pay, is that simple

if that is the case since you are already convinced (according on how you are answering here)  just accept that fact and move on, and if you wanted the forum to tag them or do something for them to comply or pay you back then sorry to say but the forum cannot force the site to perform such that , and besides you did not even bring any proofs here about your convo or anything to support your claim.

and besides don't be fooled of those banned because most of the casino trying to lure their crypto players on that promises but if you through their ToS then you will find that in any way they can ask KYC if they think you are suspicious or something relevant to that and this is what happened now.

[Wiwo]

Are you joking with me?! Check the front page of their site. It states explicitly "No KYC for crypto players"

That is true, the site said no KYC.



Gambling sites use this to scam somehow, this one is obvious. If you can do KYC, do not let your money stay on the gambling site. And if I were you, I will never use the gambling site again after I withdraw my money.

But very important, always read gambling site terms and conditions.

Seeing how boldly the no KYC is written in the first page it now clear that just is scamming that user because with that attestation is then means KYC is 100%, not a requirement on the site and if the casino asks for such from any player under any circumstances to then mean that they're out to scam.

Because there is the possibility that even if the ops should pass all their KYC requirements they will still not allow him to get verified since this is a deliberate plot to scam him.

[Nrcewker]

Are you joking me?! Check the front page of their site. It states explicitly "No KYC for crypto players"

It's called as gimmick or misleading marketing strategy, don't really believe what you see in the front page because the true information is shown in their terms of service. There are many casinos using this no KYC strategy in their title or front page, but after some users check in their terms, they found if the casino is asking to submit KYC whenever they want. After some discussion, the casino don't get any negative trust which mean many users think it's not a problem.

Yes, the text you see in the front page is just like a fresh tag or you can say a catchphrase which is used to attract new players to the site. In the similar manner, OP is also attracted to the site also. But as everyone mentioned here, before trying any new site, we should always check the terms and conditions mentioned, and should follow that. And if we see then they have written clearly that, they will need KYC in order to let players withdraw. So can’t blame the casino either. It’s your fault that without checking the site thoroughly you deposited there. Now nothing can be done. Complete the KYC, and get your funds back.

[Reatim]

Just I tought on any kind of thread.

Never trust any kind of casino who are offering Non-KYC even they said that, because most of the time their term & condition is always stated about "KYC" with some condition. Only trust casino without KYC from On-chain Gambling.

Never and ever take any kind of word from casino.

correct , and I think the main objective of OP here is to enlighten everyone that never trust all casino that tries us to believe that they will not ask for KYC because in the end while we are winning against them, surely it will be implemented as they have all the reason and capacity to do so.
for OP sorry that he needs to experience this first before preventing in the next event in other site, and for him to get his money , I believe that it is best to comply in KYC because there is nothing to do here but that.

[armanda90]

Hi there


I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. This sounds me like scam. They will not pay me

Seems have misunderstanding with justbit.io KYC procedure, there are not required with KYC for deposit only and you need KYC for withdrawing, check back with Justbit.io policy about withdrawing fund on second points there are clearly explain about the rule for withdrawing,

"To withdraw funds from the account, the User is required to complete identity verification through KYC procedure at his User’s Account".

You can upload your ID and back later after KYC approving then try to withdraw will process or not, if have problem after success KYC but not ability for withdrawing you can back later here and complaint about Justbit.io policy.

https://justbit.io/pl/policy/payment/