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Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

They don't allow you to do the KYC process on their website, as in, you can't access your account any more or what? Exactly. As far as I know, B.C. Game is a KYC-enabled casino, although you can withdraw even without KYC. They can still ask for KYC anytime, as it's part of the TOS.
 
You should make your complaints properly; maybe drop a comment on their ANN thread, and their active rep will attend to you instead of creating a separate thread for it.

You'll need to provide more information about this; others here have gone through the KYC verification process and were able to do it without trouble. And for us to help you you’ll need to answer a few questions like; What did they say to you when you finished yours? Did you use an ID that bcgame accepts?  It would be preferable if you were able to provide us with images of the responses you are receiving so that the site representative can be notified about your issue.


According to the ToS they have the right to request you to complete KYC verification, your membership duration does not play any role on this.

Here’s a clip of the TOS.

https://www.talkimg.com/images/2024/05/01/rNICH.jpeg

You can always use the live support to fox this issue immediately instead of raising concern here which doesn’t fix your problem quickly since it will need to be brought up back to the casino support in able to solve your issue.

Please provide screenshots or detailed explanation on how you didn’t manage to upload KYC, is the upload button is not available or your submitted documents is always rejected?

What i understand is the OP was asked to do KYC but the bc.game website don't let him do it, it's either a bug something like there's no button for KYC or OP was just KYC declined.
Better if he can provide more info, and submitting a support ticket is so much better.

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

Do you not know that anything centralized will ask for KYC at anytime from their customers? That is what Bc.game did and you can see it in their terms of service. If you want a casino or gambling site that do not requires KYC, that means you will need to try any of those Web3 casinos or land based casinos or betting agents. As for me, I prefer the centralized ones because I have been using them many years ago and they are good but KYC can be an issue.

Not surprising since some services don't accept driving IDs as the support replied. Just try to open a new chat/support window and ask them again about it. Create a new ticket or something similar, or just post on the ANN thread and contact their representative here so they can communicate with you directly.

Im aware of what KYC is. Im not sure why it took 5 years and Hundreds thousands of dollars deposited and wagered for this to happen. Im level 66 on the site.

Appreciate the reply, how would I go about an ANN thread?

Since their are centralized cassino, their will definitely ask for kyc as part of their regulatory compliance,  and if the have not asked all this while is simply because you haven't reached the trenchold that demand kyc all the while.

For Kyc casinos most time ask for kyc from customers that want to withdraw amount above $5000, so BC.game definitely I following that terms.

But the part that opt more confusion is where you said they dis not allow you go through with the kyc, for that we need more information to guide our discussion here.

This is their official AN thread https://bitcointalk.org/index.php?topic=5088875.0 and you can contact their official report on this profile https://bitcointalk.org/index.php?action=profile;u=359232 for your concern.

The BC support here is proven helpful since he manage to resolve multiple issue that pending for a long time when he step up to solve all the concern.

That is how gambling sites are. Most of them will not demand for KYC from you as long as you are losing, but if you win and want to withdraw some money, they will go through your account and tell you to do necessary things before you can withdraw and requesting for your identity through KYC can be among the requirements.

Thanks, their ANN doesnt allow to comment on it though?

It's very strange that you don't have a national ID or passport, because to have a driving license, you first had to have a national ID and to open an account in banks in your country, process many documents, apply for a job, study you have to have a national ID, I believe that in your country they ask for this as well as in many countries they have asked for it. For example, in my country, the driver's license does not have the power to open bank accounts in all banks in my country, it does not have the power to give when applying for a job. In my country it is mandatory for people to have a national ID to do anything they want, so I suppose the casino knows this and they are also acting as they do in many countries

Why don't you check your national ID and then do Kyc? In my country it takes a few days for people to have their national ID, so I imagine that in your country they are also quick, so it is better that you process your national ID and then do kyc and solve any problem. because I highly doubt that the casino will change its stance, because they are not wrong and do not accept driving licenses

It is normal for online casinos to ask their customers for KYC documents even if they have submitted them in the past. In their terms and conditions page, it is written in there. And from experience, it doesn't matter if the customer had submitted the document previously. If there is a suspicion anything on the account, they ask.

If you are encountering this problem, there are two solutions that I recommend.

• Email them: support@bc.game
• alternatively, try to reach them vai their social media handles

Hi there thanks for the reply. In my country my license acts as my id. I do have a passport but since I rarely travel it’s expired. I also submitted visa verification which was also declined. At this point I’m running out of options.

I don't know where OP is from, but if they're like from the Philippines, where getting an ID is very difficult, I think it's pretty normal for them to only have a driver's license. What's surprising here is that bc.game doesn't accept the driver's license while other casinos do. But if they need another ID for you to withdraw, there's nothing we can do about it but to provide what they ask for. I've also played here at bc.game and have made several withdrawals, but they were small withdrawal and they didn't ask me to do KYC for able to withdraw.

Try renewing your passport. I also wonder why a driver's license isn't accepted when it's accepted in different casinos even in exchange for KYC. How many IDs do they need by the way? Don't know why there is the need for Nationaal ID there, it contains everything including the SS ID which is a security threat if known by 3rd party.

Renewing your passport wouldn't cost much more than losing that $10K. They haven't accused you of anything so far I'm guessing this is just a KYC process they are following.

On their ToS we have the next point:


If in your country your driving license acts as your ID and it's an official government ID then you should explain that to the support. And if that doesn't work then you should try with your passport even if that's expired, and if that doesn't work then you should consider renewing your passport, i mean for $10k you should do what they want even if it's a pain in the ass.

What I'm worried about is the next steps of the kick, for sure they will ask you for proof of your source of income, and sadly that's the step where most users fail.

Good luck with your KYC process and i hope you get the money.

Thank you for the response. I already submitted my passport and that got denied due to it being expired. I’m trying to do everything possible. My source of income is fine. I’m just wondering they can withhold my money and not pay me out? I’m a legit end user and like I said have been gambling on the site for years.

I know the feeling of these guys taking your deposits without any questions asked, but when you  try to get your money out it's a cat & mouse chase :'(

Anyway, Rule of thumb when it comes to gambling on KYC casinos and/or Sportsbooks, as a player always do your KYC to avoid future problems of them not allowing the user to withdraw as this will seem like a targeted operation but believe it or not they are very much working within their terms of service which you most likely accepted before playing on the platform!!!

All the best to you OP, hope after KYC no other requirements come into the picture  8)

Thanks man. Also looking for a positive resolution. BC has been one of my favorite places to play for years.

OP I understand your frustrations when it happens that you have lost so much with your casino and when it was time to make withdrawal of your little win you start experiencing issues of this nature. At first, you should know that the casino in question is a centralised casino and as such are under government regulations in their location so they requesting for KYC is nog a big deal because already it is there in their ToS for every one to see for themselves.

The casino have every right to demand for KYC inline with their conditions of service and also the type of identification they require is best known to them for their own reasons which you can not question but however, I will advise you contact their representative here to see how he could help you out in handling your case with the casino. I see you are a Snr Member here already so you know how things works here and I believe you will be able to get your case handled amicably.

According to ToS of all gambling sites; they have the right to withhold a customer’s money until an ongoing investigation has been completed and since they’re are asking you for your documentation, until it’s provided your account funds will remain locked.

I do hope your case doesn’t turn into something else. By the way, have you sent a pm to the rep? I saw that the link was shared in this thread already.

Yes I already sent a PM to the profile provided

I completely feel your pain op because I faced a similar issue in the past with another site where they suddenly asked for KYC when I wanted to withdraw my money, but did not accept my ID stating that the picture on it was an issue.

That same ID was accepted everywhere else which completely pissed me off. I kept barraging them with emails and they finally accepted it after which I withdrew my money and blocked that site off completely.

Hope everything works out for you op.

I hope the same result for me man. Very frustrating.

Over and over again errors.

Chat/support just says try again, but theres nothing else to try.

https://tinypic.host/image/Screen-Shot-2024-05-01-at-12.13.20-PM.DuGB6w

https://tinypic.host/image/Screen-Shot-2024-05-01-at-2.49.53-PM.DuVzQU

https://tinypic.host/image/Screen-Shot-2024-05-01-at-3.03.56-PM.DuVedv

Well, let me just say that you've not been scammed if actually, you are very sure you are on the authentic Bc.game site. And one question I sure love to you ask you is, in this five years you've been playing on this casino, have you ever bothered to read their terms and conditions? Most especially, the part that proffered detailed information on KYC verification on the site?

If you haven't, then I will advice you take some time off your busy schedule(possibly) and read the terms and conditions of the casino you've been playing on in the past five years, maybe the answer you are looking for lies withing in there, pass the kyc verification and withdraw your money, kyc is a normal thing with almost every centralized online gambling casinos.

I had exactly the same problems on bc.game as you did and the issue was not resolved. They refused to accept a European ID card that said "residence permit" on it.
Write a complaint in the representatives' profiles. Because of them, I couldn’t withdraw money, and as a result I lost everything, which is logical.

Profiles of representatives on this forum. They deserve negative reviews:

https://bitcointalk.org/index.php?action=trust;u=3592321
https://bitcointalk.org/index.php?action=trust;u=2503677

I wrote reviews for you with a link to your topic. This casino is as arrogant and cunning as possible. They delay payments by denying verification so that people lose everything back to the casino.

The support said you have to wait for 24-72 hours for you to resubmit again. I think it has something to do with the system and that's why the error keeps on coming and there's a need for you to wait that long so that their system refreshes for your documents to get submitted again.
This time, you need to be patient OP. I know that it's too hassle when you need the money already and that's why you're withdrawing but wait until that time comes and resubmit your eligible docs again after that time lapses. And when that time comes, I hope that everything goes smoothly.

Same rep told me it was ready to go minutes afterwards and same result. Did it all over again just to receive an error for no reason.

I think tabas is right with his point because if the casino tells you such them it means that they are possibly fixing something up and would not want to tell you because there is no point doing so but rather they would just tell you to be patient and wait after a certain time to redo your KYC.
I just believe that there is something wrong with the system for the KYC and they are trying their possible best to fix it up and you should try be patient with them so that they would be able to fix it properly for your services. If they finish doing it and another issue comes up then means that casino is something else.

Renewal of passports doesn't cost much, but you there are procedural steps to that as well which could make it take a few weeks (as far as I can tell from personal experience), and If the OP should go a few weeks without communication with the platform what's the assurance that his account wouldn't have been closed and funds confiscated if it they deem that he'd pass the timeline allowed for the verification process. I believe this should be one of those rare cases where a personal verification with a representative should be allowed since the OP had provided a valid means of evidence allowed within his jurisdiction and where he's supposedly playing for.

I read about this issue before somewhere in the forum and for sure of this prove them guilty then it won't take longer before the casino representative get a negative tag to keep other away from any future possibilities to be scam by the BC.Games, because if their refused to allow you pass through KYC when you provided relevant documents means that their carried out the act deliberately and they deserve a tag for that.
But let see how this case goes and how the react the case since it borders on KYC and withdrawal too.

It's not about doing it all over again, I think that rep on the screenshot mentioned that you need to wait again before you upload and resubmit all of those docs because resubmitting them in less than the given period will only show the same errors. This time OP you need to be patient and I do understand your frustration with that as I've told you but maybe this will work this time but it will take you 1-3 days of the process and this could be something about their kyc system that it needs to refresh or clear the niche with that timeframe. I don't know actually, I'm just giving you my thought about that process why they ask you to resubmit after that period of time. So, maybe you should wait for 24 hours to pass and that might do. Otherwise, you have to wait longer and as you wait, maybe you can have sometime to renew your passport.

What's the error you encountered when you're trying to post on their ann? I see it's not lock yet and i as far as i remember there is no newbie restriction posting on some threads though.

It works now, ty. I just posted in their AN.

Just something to note and could be completely coincidental, although would be very strange. Can’t get my KYC figured out but they are certainly accepting my wagers and also, my sports betting limits were raised as well. Just stuff I find interesting. Meanwhile no one in support can tell me why my KYC is not being verified. Besides telling me they reset it for the 5th time to try again.

If Drivers licensed isn't considered a ID then it is a problem, at first I thought you are one of those guys you like calling an online casino a scam because they are asked to pass KYC verification, in your own case you really want to get it over with and thats good.

I don't use BC game platform but have you tried reaching out to the team? Try tell them that all you have is a drivers licence? If they still say no you should get an ID from your blood brother to pass the requirement once and for all, if possible.

Which country are you from by the way? The citizen's national identity card shouldn't take forever to get, you should go to the license office closer to you and get one, unless the money you have on the casino isn't much, if it is a lot you need to get an ID card.

If you read through the thread thoroughly, you would have realised that he clearly tried reaching out to their team through several platforms including this forum itself, but still hasn't solved his problem.

Also, how would an ID from someone else help his case? They need an ID from him that they are willing to accept basically.

5 years is enough years to build trust but when the gambler is not making a reasonable amount of money but losing with them, he may never know the sincerity and the integrity of the casino. Well, this is not the first time that BC.Game has been called out on this forum, but recently, they seem to be more serious about attending to issues like this and I believe yours will be resolved as well. The $10,000 is not a small amount of money and asking you for their KYC is not the issue, it is their right, but your not being able to submit your documents is the issue.

However, I've witnessed such issues before which is not even to the awareness of the company, and it might also be a general issue on their website/platform at that time. For this, you can't conclude that you've been scammed yet, you need to contact their support for help. And if the casino is a good company, they will always have alternative channels where you can send the documents if direct sending becomes an issue. This is certainly not a big issue unless they are hiding something.

You mean Bc.game has not get in touch with you? Which means they are still reviewing your account. I do not know it can take this long. But once they have not contacted you saying you violated their ToS, still be waiting for them. You can also send their customer care another message.

Just wait a little bit, as mentioned before they're asking you to wait for a day or two before you can start submitting your documents again iirc. If your limit is raised maybe your KYC is accepted, but they haven't updated the system yet. Who knows, as long as you know which documents are accepted and they confirm it with you, you can submit it again later.

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

It seems a lot of people just jump into registration on a gambling site without taking time to read through the Terms and Conditions of that very Casino which isn’t right and I personally was a victim to this not until I realized that, reading this terms where necessary so as not to blame anyone when maybe a challenge arises.

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.


@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Bc.game is actually one of the most reputable and trusted online gambling casino here on this forum and even outside the forum, there is no way they will want to scam you off $10k, I personally believe that they are worth a million times much more than that.

Kyc has become a process that is mandatory for customers/gamblers in almost every centralized casinos, as a user of a centralized casino that is registerd  and operating with a genuine license, it's important you understand that kyc is a must for you when ever the casino decides to request for it, and it doesnt matter how long it takes them to ask for it, just try and comply so that you won't have any issues of your money being seized and you being locked out of your account.
If the system won't let you perform the kyc verification, then I advice you contact their customer care for assistance, Bc.game is not a scam casino, atleast, not for now.

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL

I’m sorry about all these stress and I can relate with these because I faced these with my first withdrawal from Deriv when first started trading synthetic indices as my withdrawals took almost a week but finally got the money back then and I’m just bringing this out as some sort of hope for you and if you’re sure you’re clean, then no need to panic as their support team already have you a tangible reason for their action and I’m not sure if you were actually a targeted victim but rather a general trigger issue if I’m not wrong.

Just have your passport renewed and get your funds out.
Goodluck mate and a tip to celebrate the release of the funds wouldn’t be a bad idea😂😂😂

Beginners need to learn from this, the importance of ANN can't be beaten, just imagine if such never existed, it will be harder to fix this problem, and there are some people that will still choose online casinos that have no ANN on this forum, it is complete stupidity.

If a online casino cares about their reputation they will always respond to their ANN page, it is a good place to solve problems instantly, not even the casino email account or trying to reach them through telegram will solve this faster.

I  am glad that you are getting somewhere with your problem, this casino is a very reliable one, they have a long time reputation to protect so they will solve yoit issue, you just have to comply with everything you are been asked to do.

After reading your conversation with the  live support, it seems that providing your updated passport should resolve the issue with BCGame. Make sure you submit legitimate documents to prevent any additional problems. It's unfortunate that they no longer accept driver's licenses and postal IDs as valid documents. Hopefully, this is only at BCGame and other casino won't do the same shit.

we don't know the main reason why BC game do this, but one thing for sure they will have the  reason on this and we don't know what. Maybe they need more ID's to send with them in order r to proceed to payout but for me after sending the passport or any government IDs then that's Enough to complete the KYC but as I said we don't know the main reason why they do this . And the best thing to do is to wait to their response and then do what they say.

It is mentioned by the BC.game support the reasons why driver's license is not accepted on their end now, that's why they need the updated passport id which OP has is an expired one and need to be renew. Usually, most powerful and useful IDs are national ID, passport and driver's license, the rest are just secondary IDs.

At least there is a clear action that you can take, although I'm not sure how they decide your passport is not faked too. Their reasoning for not accepting your ID is that there is an increase in fake IDs being used by people, does this mean there is an increase in fake IDs in the market? I'm also surprised residence permit/proof is also not accepted for a similar reason. I guess it means they don't want to verify each document manually and resort to international documents for an easier verification process.

Lately, casinos have been trying to be more strict and conscious of their reputation as well as trying not to fail whatsoever regulatory laws they have to abide as well as protect their casino from scam funds and money launderers and you wouldn’t have to blame them and I think, that’s one major reason why you were asked to do KYC.
I think these whole thing is already making you spend some unexpectedly and I understand how annoying cases like this might be but we also have to bear with them as they also have to abide by rules and regulations as well.

This why you need to be updated with their ToS, I am kind of surprised with their verification too cause in certain cases they can manually verify the ID if there's no other choice available but for reason they are sticking with their which is within their rights but others might have atleast considered it.

Well, renew your password and proceed the KYC process again since there's no other way.

I understand your frustration at this point. Don't worry, though; I highly doubt you'll lose your money. Unfortunately, chat support agents are either AI or script based, meaning they'll just follow the script, and you'll receive the same generic information over and over. As others already suggested, try reaching them through the forum (which you already did through their ANN thread) or other social media, and perhaps you could talk to someone who's able to escalate the situation to upper management.

Where are you from, if you don't mind me asking? I find it strange that your government ID isn't accepted (at first you said you didn't have one; did I understand correctly?). Our IDs in Greece are also outdated, and I've faced similar issues before where a passport was requested, but I don't have one. In the worst-case scenario, you'll have to go through the renewal process and re-attempt to complete the KYC process.

I also suggested this - Since the amount we're talking about is a bit huge it would not be a waste if he spends like $50 to get his passport renewed and then completes his verification before finally withdrawing his funds.

Or he could keep trying here to see if there are other ways that bcgame support can help him solve his case.

Judging by the screenshots of the conversation between OP and customer support, it's obvious he was talking to a real person and not a bot. The reason why he was getting the same answer over and over again is because he was repeating the same mistake (submitting an invalid verification document).

I don't think there is really a need for this as the live chat agents are very responsive and already told him what he should do.

This is really frustrating if he always get denied even if he submit his details. Maybe the best thing he could able to do is to ask the assistance of support about what they really like since maybe they can share some formats to follow so everything ask will be submitted successfully.

If there's no able to guide him since sometimes support answer takes so slow then I guess much really better to contact them in this forum since maybe they can get the answer that they want to get from them and solve their ongoing issue. Hopefully both parties will settle and no person aggrieved in this situation.

The support already did give a specific ID requirements since his drivers license and other ID is already denied. The support is now asking for the OP passport as the only ID requires for KYC verification based on the screenshot provided by the OP.

I’m not sure what’s really the problem on his valid ID that he submits to the support but maybe the ID is already not in good shape or his case needs further verification to check his nationality that’s why support becomes stricter on his verification process.

Drivers license is already that a valid ID i should say or even making use it on exchange verifications this one is really that already enough. It would really be that a shit condition or situation if you would really be having that kind of condition whereas platforms would be asking out some passport. I have just remembered a particular platform that do ask only passports which is Coinlist. lol.
If the amount were talking on here is really that something significant then i would say that it wont really be that a bad idea for you to get some passport.
Here in country it does really need up some 6-7 documents which you do need to submit or comply before you could get one. If this is something that you could be able to do it
then i would definitely be doing it if the amount is really that worth.

I don't see the logic that things have to be so complicated in a casino, because things in casinos with KYC are not enough? If the player loses a large amount the casino does not have to provide any type of documents or anything, so why not for the casino, but for the average player yes? Or am I devil's advocate, but come on, everyone is looking for money in a casino and it would make me very angry that I have to bet a large amount of money and if I win it, they should at least pay. Me, because I'm taking a big bet, My big risk and by chance I won it, why would they deny me? The passport, the driving license is a valid document, they should not require so much.

This is a common practice in the gambling industry, they will not ask for any KYC verification and then suddenly when you win something, they will request it.

They also do not care about the small withdraws, but when you suddenly request a large withdraw.. they will request your KYC verification.

Just contact their customer support and request the procedure for you to provide the requested information.

I think they suggest that his driver ID is outdated or they can't verify it, not to mention their reasoning that there number of fraud cases is increasing so I can see their point as to why they need other IDs from OP. Whether you think that's too much or not, I'll leave it to you, but it's not like they don't give a reason at all. It is the usual "read the ToS" situation. I don't think other businesses will do this differently, especially if they're bound to some KYC law and so on. That being said, they should've prevented any users from depositing or playing games if they were not allowed to withdraw imo.

That is a problem that I don't see the point of, if a person has an expired document it is not possible that they will not allow that document, what they have to verify is that it is the person, that that is their identification. , then they should value it, that's the same thing. What happens with the passport, the fact that it is expired does not mean that the person changes their name or becomes someone else, that cannot be, that is something that does not make any sense, because I do not see any sense in it, that is why I insist In this, they should be worth it, it is identifying the identity, everything else is fine, and it is not just the casinos, it is any site including the exchanges, sometimes getting the identifications is complicated, due to lack of time. , because if it is done it takes time to get it out.

You have a point, but platform asking IDs is more than that just accepting client's IDs. Anyone can make fake ones, change their birthdate and anything in the ID when casinos are very strict to age, they can even impersonate others. If these platforms accepts expired IDs their AML policy is useless, of course there's little to no way they can verify if the ID used is legit since what you need to do it to make picture of it so the cons are many when accepting expired ones.

You see, most casino or online platforms just comply policy of KYC, it's for AML mandate of the authority, as long the ID is clear, not expired and if a person is in legal age youre good.

Yes, I understand that logic, it also has its foundations, but with passports and with any identification you can impersonate any identity, just by putting up another forum, changing a name, a number and that's it, whether it is expired or not, you can do that. There are even pages which are to obtain false data, with passports and everything, even credit cards, that was one of the things that were being passed off as scams in some countries with credit cards, and that was all false, so sometimes things are very different because they don't happen like that, personally I think that sometimes to believe everything they should ask for 2 documents, it could be a passport, license or ID, something like that to corroborate.

I say this because in my country it is very expensive to obtain passports and they also take a long time to issue them, so that is a problem, imagine that we have 1000usd to withdraw and that we cannot because we do not have the passport. , that's a nightmare.

Very true. It's just something that gamblers have gotten used to over time since almost all crypto gambling sites are employing these annoying tactics these days. Still better than FIAT gambling sites and their KYC policies though.

He clearly mentioned that he contacted them after which they asked him for his passport which he doesn't have at the moment.

This was already a few weeks ago, and since the OP mentioned it takes about two weeks to renew their passport, it's possible he has already completed KYC verification with a valid document. We simply don't know yet because OP hasn't been active on the forum recently.

Actually I don't understand why it is necessary that a passport is needed to verify KYC. I think what they ask is too sensitive, why not just a simple valid ID to verify the account? And to think, OP has been playing for over 5 years already, he should have been treated like a real VIP, you know when you are a VIP you are treated special and should not be given a headache. Hopefully OP can make an update soon and don't just let this case hanging open.

If I am in his shoe and I escaped this, I might not use the platform anymore, because normally passport should be one of the few ways to pass verification, there should be national ID and also drivers license, I hate platforms that just ask for one, to me it is dubious.

They are going to check that Passport out the same way they will with Drivers license and National identity cards, so why not make all the three available for users convenience?

This is why passing KYC verification first is better than finding out later, we all know that things are changing fast in this space, and just because OP has been using the casino for five years would not write off KYC requirements some day, I accept that they did him dirty if truly he has been using the platform for that long, they should have recognized him as the old customer already.

Gamblers should stop trying to get passed KYC verification, there is no way your favourite online casinos won't wake up one day and start asking for verifications, it is not them, but the will of running the business, they must if they want to keep running thr business.

This KYC thing is the worst thing that has ever been implemented, that doesn't surprise me anymore, I know that things are like that with all casinos, KYC is required, but casinos should be more sincere, they should make the KYC culture always do it well, that is, instead of saying that they deposit, they should say that they have to comply with the KYC to avoid moments as uncomfortable as these, unnecessary dramas, until the casino does not do this, be honest, things They will always look that way, and it is unpleasant, both for the player and for the caisn, but more so for the player, because the player wants to have his money and the sun. If the caisno denies it, that puts anyone in a very bad mood.

Well, there is nothing that BC.Game support will do in this regard other than the instruction/advice they've given to him because they will have to be thorough in satisfying the regulatory aspect of the KYC to get exonerated on their part. If it were to be another situation, I would have reacted differently and taken the OP more seriously but this is a self-caused issue. You want to withdraw but you do not have all the requirements to withdraw. Since that is the issue and you already know it, why not get it fixed? It is as simple as that instead of crying foul. No one will support you on that. That is why it is even better that you complete the KYC in the beginning to avoid issues like this.

Another thing I do these days is to make sure that I use a non-expiring ID to verify my accounts to avoid future issues. Do you know why? Some companies have now started copying themselves with the habit of disturbing their customers over again to provide another passport, for example, on the expiry date of the former one provided. In this situation, issues like the one here may still arise.

I think KYC is fine as they are regulated, so they can implement that, however, asking too sensitive requirements is not acceptable IMO because they can just simplify it like asking a valid ID and take a live selfie with it. The same basic requirements that are being required to other gamblers, just for the sake of fairness and giving gamblers a comfortable feeling while they are enjoying the platform. For a gambler that has been loyal already, they should be treated like a VIP as they are one of the reasons while a casino is successful. With that said, I agree with @Crypt0Gore, instead of waiting, we should pass the KYC the from the very beginning so we can avoid this kind of situation.

We should accept the new normal now as these places are already that regulated on which means that even if t he past they arent that asking some KYC and now in todays years on which they've been changed up then it wont really be shocking yet government would really be needing for these business to get their license and they would really be under with some regulation on which it would really be something that would be passed up into the users and on the time that they would really be needing to comply some KYC for whatever reason it would be then as a user or gambler then you wont really be able to do something but needs to follow. Whether we do like it or not, they would really be going into this path on which such changes could happen overtime. It is really that might be taking up some time for other platforms but we are really that heading there.

Basic understanding on regulated casino is necessary so we will not be surprise if one day they'll make us comply the KYC even if we are gambling for years unbothered with this thing. I really don't like when casinos are asking sentitive information like passport and some maybe asking for a bank statement. Yes, a valid ID or a national ID to be specific is already enough to pass the KYC since KYC requirements should be specific and it should not be hard to comply, unless you are a terrorist and you want to hide your indentity.

         -   As far as I've experienced playing there at BC Games, I've never had a bad experience at this casino. Although it's not like you've been playing at this casino for 5 years, right? I have been using BC games for over a year.

And during those times, BCGames is okay even up to now. I can also withdraw even if no KYC is given so far, but even if I come to require it, there is no problem for me because I know that BCGames is reputed. I just don't understand why you are like that.

Lols, its important that we understand that some casinos don't just request kyc verification from players out of the blue, there are some things that usually trigger the system into asking a user to pass kyc verification, and in the part of the op, I think this trigger was the amount of money he was withdrawing.

For most casino that are kyc complaint today, they still may or will not request or ask the user to pass kyc verification if the user is withdrawing an amount that is less than $1000 from the casino, but on the other hand, if the player is withdrawing an amount of money that is greater than $1000, for some casinos, it's from $5000 up, then the kyc system is triggered and that user's account will be flagged by the system for kyc verification.
This is a very normal thing for almost all the casinos that is kyc complaint but will still allow users to deposit, play and withdraw without passing kyc, rest assured that one day, you will be asked to pass the verification when the kyc system is triggered by maybe the actions of the user, and it usually does not matter how long the user have been playing on that casino without ever been asked to pass kyc verification.

Based on the OP's last update, he said the casino has not yet responded to him, and since on the third day of this month until today, the OP has not yet dropped any update to announce if his KYC has been successful or not, it's necessary for him to update us if KYC is verified or not yet. 

Not as if I have used BC.game frequently, but for a few times I played there and withdrawn. I didn't pass KYC and did not also have a bad experience with them, but it's usually a different experience with every user. The BC Game Casino already stated in their policy that "they have the right to ask for KYC on any of their customers's accounts any time they want."

The problem on this user is he doesn't have a clean valid ID to easily satisfy the KYC process. I believe his account is under investigation that's why the KYC procedure is much tougher than the regular.

His problem will be solved if he has an active passport which in his case he doesn't have. I remember checking one of his post that it will take few weeks for his passport to reactivate. I think he is just waiting for his valid ID since he is still active few weeks ago after he started this thread.

In my opinion, kyc is not a big problem, but it becomes a big problem when a certain website starts asking for a bank statement when it knows very well that the customer has always deposited in cryptocurrencies, the problem also starts when a certain website starts asking that the customer provides proof of the origin of the funds when they know that the customer has always deposited with cryptocurrencies, and when the customer shows the transaction IDs, shows the print screen of his wallet, the sites refuse. They keep ignoring the customer for a long time until the customer gets tired and gives up on the money trapped within the site and starts using other series

because of this type of bad behavior that many gambling sites have had that many people have started to doubt many sites when they ask people to ask for kyc, because people do kyc, but the day they start making money on site, then the site starts asking people to do kyc at other levels and asking people to do very complicated things, in other words, kyc has become a weapon for some sites to use against their customers. sad but true. I don't know what the OP's case is, I hope he can solve his problem

This was actually what I was discussing with someone before now concerning the drawbacks of online and land-based casinos. While a gambler may not face KYC issues with a land-based casino, he will encounter such issues with online casinos, and the problem sometimes is that the gambler may only have one ID, which may not be accepted by the casino. I had this kind of issue in the past, but it happened to me on a centralized exchange. I processed my country's identity card newly then and was not yet given the original plastic card but was rather offered just a paper copy of the ID and was asked to come to the plastic ID after some months. During that period, I tried to pass my KYC on a CEX using that copy of my ID, but I was rejected, and there was nothing I could do because it's just my only valid means of identity then. 

Very well i personally think that many people who are online today, and have gone through kyc verification before and have only one means of identify verification in terms of a government issued ID, must have encountered or gone through this same experience before.
Like myself, I've experienced exactly this same issue with not just Cex but also with online Casino account verification.
I had just one means of identity verification which was my country's national ID card in its paper form but was laminated, both CEXs, not one or two but majorly everyone of them rejected my kyc request using that national ID card, two casinos I used the same document to apply for kyc verification also rejected it.
And the end, I had to pay some agents to help process a better version of the ID card, usually looks like it's the plastic one but on touch, it's not actually plastic, this took some weeks to process but finally, I got it, and that was how I was able to start passing kyc verification on online platforms.

Right now, I've applied for an international passport, it's been like a month or two now, and I haven't gotten any message of it being ready and waiting collection, I hope op is able to get his hands on his own passport soon so as to be able to pass the verification on bc.game claim his money.

Unfortunately, I have only seen this thread now.

Is this solved?

I just reached out to BC and if it's not sorted, it will be sorted out by tomorrow.

One of the problems is that many people do not have an active passport and it has expired, because now things are very demanding in the casinos, I do not agree that it is only a passport, they must also accept driver's licenses, I think that is more That is enough so that they can do things well, what is interesting is that they realize that what they are actually putting is the face of the person and that they see that it is that person, this is becoming like the countries that do not let pass to people because their documents are not up to date, and this is crypto, they should not even ask for KYC, how do they not require KYC to make the deposit?

On top of that problem, many passports are not easy to check at all, particularly in some countries which do not keep compatible electronic methods which can be biometrically checked with the existing on-line technology. This adds to the problem of the casino not being able to tell you upfront that even with KYC, the check may last a long time or not be possible sometimes.

I agree on what you have said that there would be no problems if they would really be asking some KYC but if they would really be asking some bank statement then this is something that you would really be
having that hindrance on providing out such information because we know that our bank transactions doesnt only limit on gambling deposits alone but also with those other things that we do on which this is something that should really be in private. This is why it do really sucks if you do caught yourself into such condition just because you would really be that in torn whether you should really be complying it or would really be totally forgetting the amount of money which is been locked or being hold up. This is why it would really be best that dealing up with a site which doesnt have that shit reputation on locking up their users funds
specially on the time that you would really be having that huge win. Somewhat it would really be understandable that when it comes to selecting on the site on where you would be playing then you would be sticking on the best among the rest.

KYC is something that been asked usually when you do hit up that win threshold on which the amount is something that will really be significant. On the moment that you do touch up then no matter how
reputable or known the site is, they would really be asking out that kind of verification but since you are dealing with a legit and popular platform or site then that kind of doubt would really be something
not that as much in comparing with those sites that you havent that heard of on which its a normal reaction to have i must say.

Op, I feel for you that this is happening. I always advise that any casino where KYC is optional. I mean where they will say you can withdraw without KYC but whenever the casino detects something fishy, you would be made to complete KYC before withdrawal. In such a situation, just try your best to complete KYC even before depositing a dime in the casino.
Meanwhile, OP did you perform any suspicious transaction with your account?

Good to hear this bold positive statement.

That's efialtis for us, has got a lot of connection to the casinos here. But I think OP has got the problem with documents and its expirations.

Drivers license should be accepted since this is also valid id in any countries. They should not make the issue became more complicated just because of that passport since not everyone have that and usually those people who travels a lot on different countries are the one who get it, but for those people who don't like to trouble for some personal reasons then getting passport will not be on their option.

But since the issue is already their and they ask for the passport then the affected person should comply it and maybe they he should wait until he got that documents to present to them and see if he can get a proper solution of his problem or he will get another issue even if he already comply with those requirements asked. Also I'm fine now that casino ask KYC since this is part of industry development so expect that there's regulation will happen. What only I didn't like is they asked to much requirements before we can withdraw our funds since this is really stressful situation that we need to pass on.

Good to know that's what his capable of doing and have been doing.
Yea, OP has documentation and expiration problem and seems in his country they hardly use the passport for validation. It's always a KYC related problem when a document is locally accepted but not internationally accepted.

That's a nice act from efialtis, as always, helping the community with his connections with casinos. +1 for that.

But the problem is that OP has been away from the forum since 1 week ago, and there is no way to contact him, he doesn't have any contact link on his profile, so, we will have to wait until the next time he connects to the forum to help him. I don't doubt he is working hard now on his passport process.

And even with a guarantee, if the problem is on OP about these docs then the problem might or might have been solved already.

Maybe it was solved already? we don't know, only him can tell it when he's back.

Undergoing this international passport capturing takes up to a month or more before the passport can be ready and what if it's a case you already have a huge amount that is stocked on the casino or CEX, does it means the person is going to wait for that long before accessing their funds? It's heartbreaking.


OP have ceased to update the thread while his account remains active. I guess the issue have not yet been resolved. @factor280, have your issue been resolved.

You never withdraw money for 5 years? Dude, it looks like you have problems with luck.
About the thread - just KYC and withdraw the money. I don`t see any problems with it. And they can KYC you any moment they decide, i think someone told you about it yet. The choice is easy - KYC or forget the money.

If you read carefully his post. He doesn’t required of undergoing for playing 5 years on this casino while he just recently required but all of his valid ID is not acceptable while his passport is the only accepted document which is no active ATM which creates complexity on his KYC issue.

It’s not that he didn’t initiate withdrawal before but the KYC timing is just happened after playing 5 years which I can relate since some of my casino account is still not KYC even if I’m using it for more than 5 years.

Have you ever contacted their customer support for help with your issue? Do they also have a designated thread in this forum? It will definitely help that you exhaust all the possible remedies before resorting to a thread like this.

Anyway, it is stated on their website that BC.Game enables KYC as a "vital process" for the registration to their services, to wit:


Have you also visited this ARTICLE (https://help.bc.game/en/articles/8098704-a-detailed-guide-to-kyc-verification) to check the possible self-help remedies? I really do think that you should also include all the chat/messages that you had with the CS (assuming that you have it) so we could help you solve your issue.

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Link to the quote: https://help.bc.game/en/articles/8098704-a-detailed-guide-to-kyc-verification

It's not also everyone that can drive, so most people don't find is necessary to start processing a driver's license and perhaps acquiring driver's license is not free of charge. You will have to apply for it and wait for a week or two before it can be ready. Occasionally I do drive my in-law's car or my uncle's and because I don't have a personal car, I don't bother to pay for a driver's license to be produced for me. Without a driver's license, I am usually conscious of the routes I take so that I will not be stopped by police or the road safety officers.

The point am just trying to drive at is that, everyone might not have the required document by the casino and the customer support of the casino should have a quick solution for people in such situation. I have had easy solution via CEX support which helped me to pass KYC.

Yeah, exactly, I think mak013 thought or assumed that op had never withdrawn from the casino for the past five years that he mention, which actually he assumed wrong, but then, reading the other parts of his comment, he is as well right.

Clearly, I personally think that op did not read the terms and conditions of bc.game, for if he had, then he should have known that the casino stated clearly that they can ask any user for kyc verification at any time they deem it fit, it doesn't matter how long the player have been playing on the casinos with an unverified account.

And like i believe I've mentioned in one of my previous comments, online gamblers should always make sure to have their complete personal documents ready and always valid, just incase times like this arrive unexpected, the player is not caught off-guide.
Kyc verification have become a must in majorly every online casino that is registered with a license, so, we should always prepare for it.

In many countries, a driving license is easy to be faked and different countries also have different rules, for example: in UK and Denmark the driving license is valid until the age of 70 while in some countries people can choose 1, 2, 3, 4 or 5 years, etc.
It will be not easy for the casinos nor 3rd party KYC service to validating the document like that.
Actually, there are still many casinos that accept driving license as a substitute for an ID card (basic KYC), however a passport is usually still required for the advanced level KYC.

Incorrect! I have seen multiple crypto gambling sites accepting driving license for advanced KYC over time. Apart from it, they usually accept multiple ID proofs apart from passport.

It's op's bad luck that passport was required which he didn't possess due to which this simple matter got complicated basically.

Heh, I didnt say all of the casinos required a passport for the advanced KYC nor a passport is mandatory for the advanced level.
Usually = doesnt mean its an obligation/mandatory.

If you read from the beginning and understand about this issue, the OP has a passport but its expired so it was rejected by BC and Im sure the issue has been resolved now by the help of efialtis.

If this is correct then it would be nice for the op to return to the forum and mark the thread as “solved” because I’m sure that if left like this there are users that would make reply without checking the progress of the case first. Some might even start replying to the first post in the thread - without first verifying if it’s still relevant to the discussion or not.

Submitting any form of valid ID, as far as I know, is possible in a casino, because I remembered before I submitted my drivers license and the casino accepted it, although at that time it was like I submitted a submit just in case I required a KYC, I did it right away.

And I also remembered that before, when I played at BCGames, I won around 45 dollars, but Kyc didn't ask me to be able to release my winning games on their gambling platform. So that's all I'm wondering about Op's experience?

Not that but he's gambling in bc.game for 5 years not he didn't withdrawn for that long.

If you are going to do some back reading, he tried but the document(passport) that he has sent was expired and no idea why he's insisting of sending an expired document when all he has to do is to renew that and send it back for kyc and surely it will be verified and he can get his money which is a protocol for most casinos nowadays.

There are different things that triggers a casino to request a user to complete their KYC verification; and the list of those things are numerous - if you check other accusations threads that were addressed by a representative of the casino you’ll see them mention few of them and if you still check ToS you’ll notice that some are stated too.

In your case and mine, we haven’t meant any of those criteria that will lead to our account being flagged by the casino - I have been playing at BCgame and still playing there and never have I being asked to undergo any form of verification but it’s still possible for them to ask at any point in time tho.

I read the post twice. I don`t see here any information about problems with documents. As result i find this information on the second page. Thanks God, that this thread less than 100 pages.
Anyway i don`t think that it is situation he can`t solve. In my ID there is special page with information about my previous ID. Or the OP told it on the third page?

And the KYC is possible any moment. It is strange situation, but possible. Mostly casino KYC during first or first big withdrawal, that`s why i supposed that he didn`t withdraw money for 5 years.

I don't see anything incorrect in what @Sunderland said because that is what I have witnessed. The fact that you've not witnessed it doesn't make it incorrect. In my experience, some companies believe that the most genuine ID you can provide is your international passport and I share in their view with a high degree of agreement. This is because it is easy for anyone to doctor their ID cards, be it national ID cards, Driver's Licence, voter's card/right and so on. If people actually doctored it and are not able to know through their own internal tools, the best way to know is to contact the issuing authorities for verification. This will surely be difficult to do all over the countries of the world and will cost them more money. But for the international passport, it can be easily verified even by their country's government whether it's genuine or not.

For this, there are times that you might submit the regular ID but the company would reject it and ask for the international passport. And there are times that you might have been using the regular IDs submitted for verification for many years but suddenly, the company might request for your international passport to do additional verification. This has happened to people I know before, but it's no big deal since they have it all ready.

Me too got surprised after OP said in first post that BC.game asked for KYC and also not letting him do so in website. So I wondered why they not let him do so. As you said I checked his post history & found the main problem. OP should have posted in detail about the problem in his first post. And about the problem as it is KYC casino, they can ask for it anytime, but would have been good if asked after registration to complete KYC first before letting them play. And no other organization/sites would accept expired documents. User have to provide with up to date documents.

This is where you would really be telling yourself that you should really be that tending to read up on sites terms and condition on which even if they are known not to be asking for some KYC but on the moment that you do able to reach up those threshold then you would definitely be making yourself that having that tendency for to be asked for verification on which this isnt really that shocking if you do ask me.
There are really just that people who do really that anticipate that it would be that a zero or no to ask for some verification no matter what the condition would be.
Expect that there would be something like this specially on dealing up with those regulated or licensed companies on which we know that they are following those set of rules always.

This is a problem i talking everywhere. The gambler must has an opportunity to KYC himself when he wants. But casino don`t like it, so that`s why it is possible to get such situation.

It is interesting moment really. Even if the OP has his old ID(in my country you leave it when you get new), the casino can say, that it is expired ID. May be it is possible to get some notice from federal service that proves that the OP had such ID? Anyway in such situation casino can cheat the OP correctly.

Yeah, I completely agree with you, what you said is exactly what happens on several other threads like this when the issue the op complained about get resolved, but op never return to market the thread as "Resolved", this leaves several readers coming by that thread in the dark, and this makes them to continue to post comments which when read, it seems as if the issue is still fresh and unresolved.

And good enough, op is a senior member, and with such rank, I want to believe that he already should know how the forum works, and this should make him know the right thing to do, but just incase he fails to mark the thread as resolved, we also can mass report the thread so that it can be locked by the mod, because if the issue has indeed been resolved, and the op can not mark the thread appropriately, i see no reason keep the thread open.

Many forum members here are curious if it was resolved. Can you tell us the result of this topic?

Last reply of OP is this
https://bitcointalk.org/index.php?topic=5088875.msg64033716#msg64033716

He's been online since 26 but didnt that making any response nor post about or in regard with this issue. This is the bad thing about trying to follow up some threads about
issues on which at the moment that OP didnt have the time on making out some replies or having updates which people really leave people hanging.

In overall, it wouldnt really be just that surprising that casinos would really be imposing some KYC's on  the moment that someone do make out some huge
wins. If you are dealing with a legit site or platform then there would be no worries but if its not then say goodbye into your funds.

When he comes back from the break, he might give the description of (Solved) the Op login or the last activeness of the op was on the "May 26, 2024, 01:21:48 AM" and that should be four days later. And if the problem is solved it is better to even lock the thread. Exactly, many people only read the op and make their comments so it is better to lock the thread.

He’s been coming and going but still no response from the Op, for me I believe this has been resolved - because if not he would have returned back to the forum to give an update on the issue and since we’re not talking of $20 but $10,000 case then there’s no way that he would have just ignored the whole forum if he was still being locked out of his account.

I guess we could all - just think of it as solved and refrain from further discussion as it wouldn’t produce anything meaningful since there’s no input from the Op to confirm speculations.

I hope OP didn't forget that he made this thread before his problem was solved, if that really happened. @Hamphser is correct; he can't leave this thread hanging as the title itself poses a bad image for BC.Game if they have already settled this problem. OP is not a newbie here, he has been in the forum for 10 years, so we are not talking about a throwaway newbie account here. As a responsibility to the forum and to avoid misleading the community, he should update this thread and close it accordingly if it has already served its purpose.

If you read my previous posts in this thread thoroughly, you would have realised that I was aware of his expired passport which is the same thing as not possessing a passport. Do your research.

I believe op is trying to renew/reissue his passport which takes time which is probably why he hasn't posted any update recently regarding his situation.

Could you believe that I rushed to the profile of the OP immediately I read from you that he is not a newbie here, and truly, he is not. I never gave that a thought because he wrote like a newbie here because I never thought anyone would be alleging a company for their right this way. He should have known that he needed to provide all the required documents no matter what transpired before them before he made any allegation, but he never did. Aside from that, what I also see as unfair is the fact that you make an allegation about a company and when such has been resolved it was abandoned. Even if the thread can't be locked, he should have at least written [Resolved] in front of it. This is an uncared attitude is common on the internet apart from this place where people allege companies, and when the issue is solved, they just move on and keep people in the dark thinking the company has not resolved it which is not fair.

The fact that the account in question is of Senior member rank does not automatically mean that they user behind it has the knowledge that is required for a senior member - I believe all the merits (250) that the account currently holds was all gotten through airdrop, so it’s possible for a newbie (mentally) to be have an account that’s of legendary status.

Has this problem been solved that he approached here in the topic he made, although if we really look at the op literally in the rank he has, it is contrary to his reasons as if he is really speaking as a newbie who knows nothing about the trends of the reputed ones? casino here in the crypto gambling business.

That sounds suspicious to me now; maybe you already know what it means, but I checked when the last time he was active here on the forum was, and it was only 4 days ago, and yet the OP has not even given any updates. Is that right? or maybe I just didn't read that he already gave updates.

The most times when the problem is solved, the OP doesn`t cares about anybody - he got result and doesn`t want to inform someone about it - his problem was solved.
I think here we seem such situation. BC.Game is well-known casino and $10.000 not a problem for it, they can lose much more with negative feedback. I think that here it was the support problem - they worked how it is in instruction. After they couldn`t solve the problem - the team lead solved it.

We do know that when it comes on ownership of an account then we do know the possibilities that there could really be that a change of hands on which it is really that something means that someone could really be able to have that different owner on which it would really be reflecting out on how he writes or on the things that they would really be able to explain. As a SR. member then you wont really be that something new about things around into this forum not unless if you have bought the account then you wont really be having any knowledge which is understandable.

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Although we do do know that no matter how experienced you are into this market specially on gambling industry on which there would really be platforms that would be experiencing issues.
You would really be  finding yourself having that kind of questions on what happened to them? since they are known and popular way back but now they are really doing
those delays which it would normally raises up those kind of questions.

Their reputation will be fine as this is not a scam accusation thread. The concern of the OP is not really an accusation but just a normal procedure in most casinos. You know, KYC is the new normal now. Even if they claim they are a crypto casino, they are not different from fiat casinos as they both implement the KYC procedure. Probably, crypto casinos are not so strict in general, which is why it's easy for them to attract gamblers. But if we are foolish gamblers, we will not read the TOS and just complain later.

There is some difference between the OP`s situation and usual procedure. The casino can don`t KYC him due to changed ID. But i think that it was solved - not big sum for casino. Just several additional days and scans for the OP to get positive decision.

OP hasn't made an update yet, but according to his last reply, it was only a passport that is needed now. However, his passport was expired, so he needs to get a new one, an active passport, to comply. The process will take 2 weeks and might be extended under any circumstances, so I guess this issue will remain hanging until he clears everything out.

Casinos can demand any form of government-issued documents, and it's their prerogative to ask for specific documents as long as it doesn't violate the rights of a person or is illegally required.

Well, to be honest with you, I personally do not see any difference in the strictness of kyc on fiat and crypto casinos, they are exactly the same, and I can tell you that the reason why most online gamblers today prefer crypto casinos is because of theit ease of deposit and withdrawals, which for example, is fast, and involves no third party, it's just you and the casino in the transaction, there are no issues like bank delays due to network issues and so on.

And concerning this thread, you are right, this is not a scam accusation against bc.game, if it was, I trust that the mods would have long moved this thread to the right board; which is the scam and accusation board.
And I also agree that this issue here has nothing to do with bc.game's reputation since it's just an issue with the op nothing being able to provide the document requested by the casino for his kyc verification.

If i understand right, the problem is that the OP has new passport and the casino has the old one. And they don`t accept the new passport.
Anyway i think that the problem will be solved(or was solved) when the OP gives the casino some additional information, may be some additional screenshots.

No, the cause of the problem is that OP tried to verify his identity with an expired passport. Obviously, they rejected it as no reputable service would accept an expired passport as a valid document.
OP was left with no other choice but to renew his passport and try again and since more than two weeks passed and he didn't post an update then he most likely managed to solve the issue.
Tbh, I see no reason to keep bumping this thread and make assumptions about what might or might not happened while the concerned party (OP) didn't post an update for almost a month.