Bitcoin Forum

Hi,

We would like to hear from the community on what we can do to have you as clients?

What features would you like added? What do we need to provide to get more clients?

Any feedback is welcomed, we are here to provide the very best Exchange in the world.

We have many extra features coming out and continuously working on more features and services, however we want to hear from the community.

Thank You

Regards

Crypto X Change

www.cryptoxchange.com (http://www.cryptoxchange.com)

Have you heard of the established exchanges of MTGOX and CAMPBX?

What do you offer that they do not?   They have the traffic, they have the volume.  Why would people even consider your exchange?

Pretty sure Crypto X Change has double the volume of CAMPBX... as for MTGOX they lost me when their database got leaked.

Make it easy, quick, and inexpensive for me as a Canadian to move money to and from your exchange and I will sign up.
 

Fantastic Question, It's not exactly what we were referring to though.

Answers:

A) Volume - We are #1 Now for the AUD Market volume, We are now #3 for the USD market volume if you have a look at Bitcoin Charts.

B) Banking - We support 25 Different currencies Globally into Either our AUD or USD Market, Deposit localy to a bank provided by our Automated banking system and there are NO Wire Fees or bank Fees, simply a $5 Transaction fee, this is for deposits and withdrawals, our clients can withdraw to 120 Different currencies, this is by far the cheapest way to get Fiat into a Global Exchange, this is why we advertise that we are Global. Also our banking system is 100% Automated, no waiting for someone to check and manually enter the funds you deposit. Also no Frozen Bank Accounts!!

C) BitInstant - Deposit cash via BitInstant and trade within minutes, the fees are very low, this also Includes Dwolla, Paxum, Liberty Reserve. There will be more coming Also!

D) MTGox USD/BTC Coupons - Transact between Crypto X Change and MtGox with Instant deposit / withdraw of MtGox USD and now also Bitcoin, enabling instant transfer of USD & Bitcoin Between Exchanges, this is perfect for market Arbitrage Opportunities!

E) Security - We provide Multi Factor Authentication, Yubi Key, SMS and also a withdrawal pin code in which provides Ultimate safety for our clients. We also had many professional hackers attempt to hack our Exchange and also had a 3 Week period for the Community to also try and hack our Exchange and there was absolutelly no vulnerabilities found. We also have a quarterly security Audit, with the same penetration testing, to ensure any code changes are also tested. If any major upgrades are done, the same Penetration testing is also performed. Our Exchange is definitely the safest.

F) Store - We have a full Bullion Store with Gold, Silver, Platinum and Palladium Bars, Coins and Pendants available. All of our Swiss Products are Brand New and Assayed, and of the highest quality with World Wide Shipping.

G) Crypto Market - Crypto Market Place is about to open, enabling trusted sellers to sell Physical Items and Downloadable Items, Vouchers, Cards, and all items which can be purchased for Bitcoin, AUD or USD. We will also have a separate Auction section, allowing for Auctions as well.

H) API - We have a fantastic API and also and provide custom API's to partners connecting to our Exchange for various connectivity.

I) Unlimited Deposits & Withdrawals - For verified customers, that have verified with their Identification, we allow unlimited Deposit and Withdrawals of Fiat and BTC.

J) Easy to Use - We have a simple Quick buy and Quick sell method, however we are releasing another even simpler dedicated Newbie section, Standard Trade Section and Advanced Trading section - Much like a stock exchange type interface.

K) Legalities - Due to our banking network partnership, we have all of the required money transmittal services covered. This is why we have no problems with bank accounts. We are also full insured. Our Exchange was built around the necessary legal banking framework required for AML, KYC and CTF.

L) Live Support - We have on-site live support chat where clients can get assistance straight away, we are adding more staff to keep up with the increase in growth, we also have fast email response. So far we have had many clients that are brand new to Bitcoin, and we have helped them every step of the way! Providing a friendly helpful service, do you find this anywhere else?

There are many other key features, the list could go on.

You can see one of our Introduction videos here : http://youtu.be/1BdJE6sFu6M (http://youtu.be/1BdJE6sFu6M)

Try our Exchange, and let us know what you think : www.cryptoxchange.com (http://www.cryptoxchange.com)

Crypto X Change

I'd love to see some more attempts from CryptoXChange to publicize Bitcoin!  
I think it's about time that exchanges step up to the plate and tell the public at large about Bitcoin.

But so far, very good job. Keep up the good work!

I would like to see private key redemption like gox has..

Facebook has lots of traffic that doesnt mean you can speak to Mark Zuckerburg. What proof do you have on the claim about traffic ?

Every exchange has different reasons one might want to use it. CryptoXchange is in Australia physically so why would I use an overseas exchange ???

We need more exchanges not less and if MT Gox gets shut down where else are you going to go ?

Hi MelMan2002,

Thank you fantastic point, we have this coming out very shortly!

Thank you for that :)

Regards

Crypto X Change

Marketplace can be awesome addition, as that will surely help Bitcoin to get more acceptance in public.

I second, that exchange needs to do more to publicize Bitcoin to general public.

Cheers

It would also be nice to be able to customize the layout.  Particularly I'd like to be able to disable the "quick buy" bar at the bottom of the screen.

Ummm Campbx is nice in theory if you're in the US. I mean limiting your customer base to the US alone is pretty xenophobic, shortsighted and quite frankly... particularly since one of bitcoin's main features is being able to move money anywhere anytime anyplace.

LOL you come of sounding a bit like a banker on this one  ;)

Bank tranfers between Aussie banks are free, how come deposits and withdraws have such a large fee? Worldbitcoinexchange.com does not charge (apart from a very small commision) why can't cryptoXchange offer the same thing?

The ability to disable something that is annoying and blocks you from using the bottom 1/8 of the web page?  Are you serious?

Why would you want that?

/sarcasm off


Personally, I just gave up on Crypto after not being able to fill out any forms because of the damn ticker at the bottom that can not be disabled.  That, and the fact that 4 times their "Live Support"  just disconnected  from the chat without ever having said anything.

Here's a hint;  It's not about eye candy, it's about useability.

Hi Slothbag, the reason there is a $5 Fee for all deposit's and withdraws Global and Local is we have one entire global automated banking system, this is all part of our compliance with rules and regulations. This is what it costs us $5 per transaction, we do not allow any direct payments due to fraud, and other issues. Id you speak with WBX you will know that unfortunately WBX has had fraudulent transactions which when that happens it can be thousands of dollars which the exchange looses. So this is to comply and also prevent fraud.

Thank You

Regards

Crypto X Change

Thank you very much for your feedback, we will definitely add a disable option for that bottom bar, we have major designs changes due to be released soon also.
Also we will take a look into the Live Support, I personally have not seen that issue however we will look into this, and have any problems fixed.

Thank you for your time to post and let us know, your feedback is essential for us to provide the very best.

Regards

Crypto X Change

What I'd like to see? A working graph http://bitcoincharts.com/charts/cryptoxUSD#rg60ztgSzm1g10zm2g25zv

Well it would seem like you have all the bases covered when comparing to mtgox and other exchanges yet there's one area that everyone ignores or doesn't think is relevant that could significantly set you apart from everyone else and that's TRANSPARENCY.

Have a transparency page that shows:
-how many users are signed up
-how many of them active in the last 1/7/30 days
-how much fiat is deposited
-how much btc is deposited
-show volume of new deposits for 1/7/30 days periods
-show volume of new withdrawals for 1/7/30 days periods
-show all orders, all of them, none of the dark bs
-show us your entire profit history
-show us the entire costs of running your business
-show us everything, be as transparent as you can without it becoming a security risk


Then you'll really set yourself apart from the rest.

I would switch from using MtGox primarily to CxC if this were implemented, fwiw.

+1 except profits. But really I don't trade huge volume and use direct Dwolla deposits and withdrawals on 2 other exchanges. I don't want to pay Bitinstant another 2% so I don't use your exchange.

I would like to see an exchange that also allows the trade of currencies.

I meant the profits of the exchange, not those of their users. Complete transparency of the exchange but the most privacy for their users, that's what I'd like to see. And if they did that, I'd switch in a heartbeat.

I would like

- Low trading fee. Currently it is 0.65% which is even higher than MtGox! If you want volume you need to lower your fee. I would also like to see market makers to get smaller spreads, perhaps you could have some kind of membership/affiliate program for market makers.

- Real time api. Why only MtGox has it is beyond me.

I think the reason you dont see this it will open a massive can of worms.

Bet yeh, im already sold on your exchange will be using shortly.

You can sort of do that on Cryptox but mainly as cash going out  ;) Their spreads for conversion (the two I've tried) are very reasonable.

1) native support for deposits and withdrawals via Dwolla directly instead of through an intermediary.
2) have a commission structure that charges traders for taking liquidity but gives a rebate for adding liquidity to the order book. For example, charge 1% for taking liquidity and give a 0.5% for adding liquidity.

Do you have the equivalent of MTGOXLIVE?  Can you prove that it can handle the traffic of hundreds of thousands of trades and tens of thousands of people watching?  Personally I wont trade another BTC on any exchange until I am sure I can see real time trade and order book data.

They quote you realtime when you book a withdrawal. The two times I tried it they were a lot closer to xe.com rates than Bank of China so I was pretty happy.

The last time I did this it took a week BUT that included 2 days of bank holidays here in China. The time before was from Monday to Friday, it may have arrived Thursday but I didn't bother checking until the Friday.

Hi,

You can see the order book in real time, the trade engine and system has been stress tested, and can handle anything thrown at it, we have done many simulations on it prior to opening.

As for something like Mtgoxlive, there is something like that in the works, we have an API with ticker etc, so people can make their own custom charting if they would like, there are still many things like this that are in the works from our team though.

Thank You

Crypto X Change

Are you not even going to address my suggestion regarding complete transparency?!

Hi Sorry,

We have been very busy. We will look into what you are saying, and have a meeting about that.

There are certain things business's can show and provide and other things are for the management to know not the public.

We are not a publicly listed company, we are a family owned private company. However we will discuss everything mentioned in this thread as far as recommendations, improvements and everything. But particular things, there needs to be meetings about etc, we are listening and open to all ideas and all of the feedback is fantastic.

Thank You

Crypto X Change

Says who? It's your business isn't it? I can't see how keeping your books as open and as transparent as possible would be something you "can't" disclose and would hurt you in any way unless you are running a bad/shady business of course.

You were asking for suggestions! Transparency is one key area you could really truly set yourselves apart from the rest of the field and I bet you'd get at least 15% of mtgox's traffic in a heartbeat if you followed my advice. Personally I'm there only because of the liquidity but I downright despise their transparency policies and am just yearning for an exchange that wouldn't try to hide anything and I know I'm not the only one.

So please do strongly consider this, it can only do you good.

I also would like to support the call for full transparency.
I'm most interested in the actual liquidity. How many USD and how many BTC are there on the exchange. As long as users don't brag about being the biggest fish in the pool, disclosing the distribution over the user base would not be a privacy issue neither. I would trade differently knowing to be played by one big player than when I know I am among the top 10% regarding my liquidity.
If you don't disclose full liquidity in user accounts (as one total for each BTC and USD or a sorted list by smallest to biggest stash), please at least disclose full market depth in real time.

I'd like to see a response to my customer support question! If you can't do that then I wouldn't trust this exchange with any money at all.

I received Namecoin into an address on CryptoXchange. 3 Transactions are recorded on the Namecoin block explorer but only 2 show up in my CryrtoXchange account. I've contacted support twice now, 3 days apart, and still no response.

My namecoin are almost worthless but until you respond to my query and explain what happened to the Namecoin deposited into my account then you won't be seeing any business from me.

*** Non-existent customer service and questionable transaction integrity ***

Maybe those should be fixed before asking the community what else they want?

Hi,
We have not received your email, please PM us here with the information so we can take care of this or contact us Via our live support.
You would have had a response same day or next day definitely. So we are not getting your emails.

Thank You

Crypto X Change

I sent two messages via the "contact us" form on your web site. Yesterday Mahin contacted me and requested I email him directly. I did that within minutes of his PM with full details. I will now also PM the same message directly here. I guess fixing your web form for contact would be a good thing.

Yes! doubleplus!

When will Euros be traded?

Looking quickly at your site, seems like there's a lot of different features, clicked on the forum link and found this:

http://www.cryptoxchange.com/boards/topic/11/bad-customer-service

If that's a legit customer concern, it's odd it haven't been adressed for 21 days by you.

IMO, what the bitcoin community needs are services that are serious and that reply swiftly to customers with real solutions.

If you don't intend to watch over your forum, then don't put up one.

Sorry if this seems a bit harsh, as I'm sure you have a lot of good things going on, but customer service really is paramount to grow a successfull business. It strikes me as a little bit odd that you come on here asking what you can do to attract more customers, while I'd reckon the most important thing would be to take care of existing customers first.

Also I have a question for you: How many people are behind the exchange, seems like you have a lot of options and features, and if there's only two (?) people working on it, isn't that a bit too few ? Esp. for keeping up with customer service and everything.

Could you perhaps give a list of everyone working for the exchange, and a brief background of those ? Not necessarily full names if you don't want to disclose that, but it would be interesting knowing how big your team is, and how much resources you've dedicated to every aspect of your business.

And of course, since you've already been in business for 15 years with a successfull company, you know that in the long run it's patience and quality services that brings in more customers. So don't rush it. If you're promising and delivering on your promises, people will notice and switch to your exchange.

But be late on payments and customer requests, and you will be nothing but one of many troubbled exchanges.

Hi,
The issue was a cash deposit in which there were no reference ID's (In which the clients issue was resolved very quickly). We have stopped any cash deposit's via our system, and any cash deposit's in the USA are to be made via BitInstant.

We have more than Two people working on the exchange, and all support emails and requests are attended to very quickly, our Deposit system is fully automated and works very well. We do have more staff that have started in various areas. The onsite forum we will take your advice and remove as this forum is where everyone seems to most actively post. We would like to note again, the clients issue was resolved quickly, however some one had not replied to it however the issue was resolved via Live Support with the client.

The only problems we have had have been with the cash deposit's with BOA, which we specifically have asked clients to use BitInstant for this and our banking system for Internet transfers for the reference.

Thank you for your input, however every issue raised here we already are providing, and growing at a rapid rate.

Regards

Crypto X Change

Find a way to except and receive transfers from paypal, or the ability to use a credit card to directly fund the account.

Hi, yes we do have credit cards coming. We have it setup in our back end we are just awaiting our merchant / banking guys still, it was meant to be turned on January, however there is some delay still.

In regards to PayPal, if we are able it will only be small withdrawal amounts we have been looking into it and talking with them, and definitely only withdraw not deposit, but it is still not yet 100% certain we can do withdraws even, we were given an example by another company in the community who allowed withdrawals, and it turned out to be a nightmare with funds frozen etc. So these things need to be risk free to us. If we can do it, we will surely let everyone know ASAP.

The credit cards will be a huge thing, the customers will have to be verified with Identification etc for using those when the system is ready. We are waiting on a new ETA for the credit cards.

Thank you for your input!

Regards

Crypto X Change

If I wish to transfer fiat Canadian or United States dollars in or out of a Canadian bank account to Crypto X Change what is the process and how long does it take?

Hi, sure you can transfer any of the major 25 currencies to either our USD or AUD markets for just $5.00 flat fee, there are no charges from your bank or wire fee's.
It usually takes 24-48 Hours, it is the same for withdraws the flat fee of $5 to 120 different currencies.

So basically any where in the world is just $5.00 transfer fee, no wire costs or bank fees. Our deposit system is 100% Automated, so all transactions we provide a unique reference ID for you to use as reference so the money credits to your Crypto account as soon as it lands. Withdraws are processed manually at the moment, but will also be automated soon.

Also for clients in USA we have BitInstant available for Cash deposits, Dwolla etc.

If anyone has any questions please don't hesitate to ask.

Thank You

Crypto X Change

Hi sorry for missing this one.

yes we have something very cool coming out for this which should be before the end of this week!

It is different but a huge incentive for everyone :)

Thank You

Crypto X Change

Hi, we have recently been discussing adding a Euro market, at the moment everyone can deposit into the USD market for the same fee $5, with Euro's and 25 other currencies, and also withdraw to Euro's for the $5 without any wire fee's or bank fee's.

However we will add a Euro Market ASAP.

Thank You

Crypto X Change

You either are very naive, or you're some kidnapper or other kind of criminal operating in Australia.
Seriously, you really don't see any problem on making all your revenues public information like that? Really!?

It disappoints me seeing such thing here, in this community. One would hope that at least bitcoiners would understand the importance of financial privacy, banking secrecy and so on. But no... even them have already fell for the ridiculous propaganda claiming that those who search for privacy are actually conducting "bad/shady business".

The profits and earnings of an individual are his private information, and wise individuals would not disclose such information carelessly.


The kind of transparency you should expect from exchanges is upfront information on how their service will treat your money. For example, the "Surprise! Give me your passport or forget about your money!" thing is an absurd. A respectable business should let everything clear from the start, before you put your money there you should know which are the limits, when you may be required to provide personal data etc.
I've seen CryptoXChange been transparent about these issues in other threads.

I agree 100%. However a business isn't an individual. How am I suppose to make an informed decision where to trade my fiat for Bitcoins if all I can see about them is irrelevant when it comes to credibility of being an honest exchange business? How can I not fear it's a scam and they'll run with the money because they aren't making enough profit to dig themselves out of the investment hole? How am I suppose to have confidence their volume is going improve if I can't see that their clientele is actually growing or that they have an ever larger deposit volume..

Yes I'm all for personal privacy of any sorts. Business however isn't personal, in fact it's very public. And the best businesses don't hide much at all. They don't have to.

Right now all my Bitcoins are on mtgox, even though I'm happy they finally show their entire order book, not just a 7.something% up and down from spot like they did for a while, I still have no idea how many active accounts there are, how many dark orders there are, I'm certain they are making a profit by now, so I know they'll keep running but I have no idea if they actually have the funds they are suppose to have, I don't know if their user base is growing or shrinking, if they are receiving more deposits or see more withdrawals, I'm very much in the dark about most things about mtgox.

But because I see the liquidity and I know they are in the black by now by a huge margin and probably aren't likely to kill the goose that lays the golden eggs I settled to keep my money there. That's right, merely settled. But I'm just yearning for an exchange that would show everything they possibly could to move my money there because I feel the more information I have the better decisions I can make when I trade and I strongly believe the more stable the price would get. That's right. All this volatility and bubbles are the results of people trading almost blind. If mtgox gave us full transparency there would be significantly less of that.

So right now you can't convince me to switch away from mtgox, unless you can be more transparent, their liquidity simply outweighs anything you could possibly offer, except that.

Hi,

As mentioned before, people are asking for more transparency, we have been as transparent as possible. As we mentioned private companies don't disclose absolutely everything, IE even in other industries product purchase prices are not disclosed to staff and various things. We have taken note of everything mentioned and we are discussing the realistic transparency that is required, but anything that isn't necessary will not be.

To date, I hope that we have been as transparent as possible, Exactly as EhVedadoOAnonimato mentioned everything is made very clear upfront in our fee's, limits and everything.

We do not run any dark pools, or hide anything from our clients.

Thank You

Crypto X Change

Hi,
We understand your concerns hazek, however in regards to Crypto X Change everything raised here is not an issue with Crypto X Change.
It does not revolve and was not built with borrowed money, we are liquid and are not going anywhere. You can see on our website for our Company Registration link, and do a company look up.

As mentioned we have taken note and will have a meeting about everything mentioned, and as soon as physically possible implement suggestions we agree with and that are required. Our customer base is growing rapidly, we seem to be obtaining many people that are NEW to Bitcoin, due to the fact we have online support. We are expanding support staff as per demand and putting more staff on as required.

Our volume is starting to grow, and we knew well before we started that it would take a lot of time and trust to build an exchange. We haven't just opened this over night this has been underway for nearly 10 Months now.

Our ability for customers to deposit from 25 different currencies around the world into our AUD or USD market for a flat fee of $5.00 without any wire fees or additional banking costs are our biggest advantage for clients all around the world, and our ability to also deposit to any currency or country for $5.00 as well

Thank You

Crypto X Change

Ken this is great, but you absolutely need to get the order book filled up.  It doesn't help me if I save a few bucks on the transfer but I pay alot more in wider spreads.  I would suggest a mechanism where you offer commission free trades if someone enters a limit order inside the current spread, and that order is filled by a new order.  you will have people jumping over each other to narrow the spread.

Cheers
Tony

One more thing I'd like to add to the topic of transparency is that I could see how normally a business doesn't really need to be as transparent as I'm asking cryptoxchange to be because of what their product is. If you produce a gadget I wouldn't care about your financial state of the business or how many clients you have, I'd care about the gadget and your transparency concerning the properties of the gadget. Your financial state of your business wouldn't affect whether or not the gadget does what it's suppose to and is of the desired quality.

However your product isn't a gadget. Your product is a trading platform and if you really want to incentivize people to use your product you should make the best possible effort to be as transparent about the properties of your product as possible. Unfortunately for you part of being transparent about your product in this case is also revealing the financial state of your business.


I know this is hard to swallow because of the weird upside down world we daily operate in. Take for instance banks, the biggest financial businesses. They are all insured by the government everywhere around the world so clients simply don't care about their financial state. They know if the bank isn't being run prudently and is gambling on risky investments such as very risky subprime mortgage instruments, they know that even if their bank loses a ton of money it wont go bust because the government will come to the rescue and make the clients hole. So no one dues any due diligence and these financial businesses have stopped being as transparent about their financial state. Also people have become complacent and somehow convinced this is a natural state of affairs when in facts there is a huge amount of moral hazard present. Well let me assure you, it is not natural for so many clients in the financial world to simply not care about what their chosen bank does. If these banks would want to operate in a free market, such as the Bitcoin economy is, where there are 0 guarantees, where clients are forced to do their due diligence before they trust businesses or face grave consequences in loses, businesses will need to be transparent. And you will have to snap out of that false paradigm of the physical world poisoned with moral hazard you live in and change your attitude if you want to succeed in this truly free market.

Like I said, I will not change to another exchange because of mtgox's liquidity unless an exchange sets a critically higher standard for transparency. Then and only then I'd switch and I know there's a lot of mtgox's clients that think exactly like me.

Hi Tony,

This is happening slowly, we have now become #1 in the AUD market and have been #2 & #3 Place in the past few weeks a number of times with our USD market on Bitcoin Charts. This is why we are asking the community what else can we do, natural growth is happening which is great. We have had 0% Comission fees for the past week which finishes the end of tomorrow (31st Jan). We also have some more features and fee structures coming out by the end of this week which the community will enjoy.

Thank You Tony

Regards

Crypto X Change

A business is conducted by individuals. If it is not an open company owned by multiple, unknown people, there's no reason to make a distinction. And that's their case afaik.


They being honest has nothing to do with they disclosing their private financial data. They being honest has everything to do with respecting contracts and being clear with what they do with your money, as I said before. Their money is their business only.


They can't run away as MyBitcoin did. There are multiple ways to track them down. The links with the banking system are already enough. Plus, it seems they even have an insurance, but I haven't checked on that.


Of course they may be personal.

Maybe instead of 'what' you should be asking 'why'. I invite you to spend 19min on this video that I have a feeling you will not regret spending that time on: http://www.youtube.com/watch?v=qp0HIF3SfI4

Quite clever idea...

Seems like everything's in order and that was merely an oversight not responding to that parcitular post on your forum.

Thanks for listening, and taking swift action. Removing the forum, if it's not attended was a wise move.

So, when will you give an overview as to who's behind the exchange and their backgrounds?

Is it possible to visit your offices in person if physically present in Australia ?

Thanks.

Great to hear!  I have another idea I will send you privately.  Since you are familiar with trading and exchange, you will know what a consolidated Level II is.  If you can automatically route the order to wherever the customer gets the best price, even if it's on another exchange, you will quickly have everyone keeping their deposits and order entry with you.  And your order volumes will surpass everyone else's.

Tony

Let me add and remove funds reliably via paxum.
Another thing would be verification - I uploaded an ID scan, and some utility bill, and they got "verified", however I cannot request a deposit requst, so I guess I'm not yet verified, but there's no way I can check on my account verification status.
Besides, please rework the namecoin exchange or remove it. I mean, when I look at namecoins, it shows a price as "180". 180 What? Customers of yours need to do a whole lot of maths to figure out what that means.
besides that, I would love a slim version of your website, ie be able to remove the ticker and the ad banner(place the ad banner vertically if necessary). The thing is, cXc looks a little overloaded to me, and most of the elements take too much space in the vertical direction, which makes your exchange kind of hard to use on 16:9/10 screens, and I guess those are the mostly used format these days.

But most important to me is being able to add and withdraw funds via paxum!

I'd probably move over to cx if:

- There weren't a 0.6% fee of the principal on withdrawals in addition to the $5 fee (Your website states "Deposit & Withdraw currency for only $5 + 0.6% from anywhere in the world NO BANK Wire costs")

- There were higher volume.


TH used to have free withdrawals by check, but they got rid of that and now charge $5, so if you guys had comparable volume and the same withdrawal fee I'd switch. You guys also seem to actually answer emails and help tickets in a timely fashion, from what I've seen on these forums.

Just received an email from CryptoXchange resolving my unanswered customer support issue with them. Thanks!

Awesome idea !!! +1

I have had great customer service from Crypto so far.  The only things I would like to see are more orders/volume as mentioned, and a much cleaner interface which sounds like it is on the way.  Simple is far better than feature-laden.  I can dig around if I want features that are not used daily.  Give us a few choices up front on the site- only the most-often used. 

<deleted>

Guys,

In relation to Transparency - https://bitcointalk.org/index.php?topic=61144.msg714386#msg714386 (https://bitcointalk.org/index.php?topic=61144.msg714386#msg714386)

Mentioning Everything, MtGox has Provided this since as per your suggestions - https://bitcointalk.org/index.php?topic=62149.0 (https://bitcointalk.org/index.php?topic=62149.0)

Is that the exact information you would like? We are working on a real time solution to show the data, and you can see it live once we have it ready.

Crypto X Change

You guys have come a long way since your launch and I have a lot of faith in you however my suggestions are in line with many others.

Without sounding harsh, your fee is the biggest complaint (especially with fiat money transfer fees taken into account). I appreciate your business has costs, but the higher the fee, the less people will want to trade... and that means less liquidity. You'll appreciate that taking smaller profits more frequently would be better than taking fewer large profits.

Pro's: increased liquidity, smaller spreads, more customers and ultimately more profits for you.
Con's: less short term profit, higher support overhead.

You are in the business of trading, if you can't provide customers with sufficient opportunities to trade, then game over.

A fee structure which rewards frequent traders would be good. (Similar to mtgox's system)


My other suggestions are to add timestamps to the trade history page (and when viewing trade details). And also simplify a little. You have a huge amount going on in each page! The bottom bar is kinda annoying, especially when I'm switching pages a lot, I have to see them scroll across from the start all the time. Also how many people actually use the quick buy/sell buttons?

API improvements - I spoke to Mahin about this yesterday, he was very helpful in advising me about changes and providing general advice, however couldn't get to the bottom of my issue of trades repeatedly failing to execute when being placed by the API. It has happened again to me a number of times today and is getting a little frustrating. Order ids: 38355, 38357, 38359 and 38361.

The 'Market' tab. Looks like its not telling the truth to me... none of my orders appear on there!? On top of that, the bottom ticker says right now, 163BTC has been traded today (against AUD) however the numbers on your market tab don't match?

Hi Seal,

In regards to money transfers into and out of the Exchange $5 + even 0.6% is the cheapest global solution ever. Banks Charge $25 - $35 for this + the largest guys charge 2% and their bank charges 3% from what Ive seen and heard. We have BitInstant also which is a fast cheap way for US clients to get money in and also money out shortly. Unfortunately our cost is $5 + 0.6% which is from our Banking Partners and to ensure licensing is covered in every country, so we allow 25 Currencies in, 100% Automated, and Withdrawal - to 120 Currencies, so we have the absolute broadest range of money options. Deposits are 100% Automated also. We cannot take the risk of running without licensing, and using the proper parties to do so.

In regards to 0.65% Trading, we are about 2 Months late getting out our different structure which is very impressive and will entirely change the way this works will improve trading for every one, this is due out This week or Early next week.

Thank you very much for your input it is much, appreciated. If you have any suggestions on how to reduce the Fee's on Fiat but be able to provide the same Global network please let us know, but it is compliance etc, in which it costs. We are working very hard to get the fee even much lower, but please let us know if you have any ideas?


Regards

Crypto X Change

If I were you I would somehow try and 1 up mtgox's level of transparency  ;) but yes, at the min what they did.

Yes, what MtGox did is really appreciable and all exchanges should follow them.

Well you should kind of be able to estimate the numbers from their report.

do you plan on implementing smart phone integration?  

what about buy stop/ loss stop order implementation in the order book?

and this is a long shot, but what would be the challenges to implement the ability to deposit funds through greendot refill card?  and also the other way, how hard would it be to implement direct deposit to one of those electronic american express debit card?

I find withdrawing bitcoin the most painful experience ever with cryptoxchange, i dont want to have to add an address each time I want to withdraw. In terms of usability when I withdraw... this is the process:

-Funds -> withdraw funds
-Click on Send to a wallet
-Click Add new address
-Add the new address
-Click Go
-Navigate back to the send to a wallet page by going funds -> withdraw funds, and click on send to a wallet (if i use the back key, i have to hit refresh to get the new address to show)
-Enter the withdraw information, select the new address
-Hit Withdraw
-(find my pin) and enter my pin
-Hit go
-YAY FINALLY!

I totally agree :) A simplification of this is supposed to be rolled out along with another bunch of site updates.

1 think and I would join (rejoin) today.

Dwolla withdrawals.  I understand if you don't want to accept Dwolla for deposits.  Yes it isn't perfectly irreversible and that exposes you to potential risk.  No problems there.

Dwolla withdrawals expose you to no risk.  It costs me $0.25 on Mt.Gox.  I withdraw once a week. Funds are in my account in 2 days.  Also I have the "warm fuzzy feeling" of seeing money in Dwolla within hours (I know my money is on the way).  Dwolla now has option to automatically ACH the funds as soon as they are deposited so I don't need to do anything else.

Add Dwolla withdrawal option (your $5 bank transfer is great for those people who can't or don't want to use Dwolla).  If you do add it make it so I can program my Dwolla address into my account for 1-click withdrawals.  I would also like to see the ability to lock down my account.  Set a custom max per day BTC withdrawal limit (like ATM card).  If the optional lock down mode is engaged then removing it or changing any money options (new bank accounts, raise BTC limit) requires a 24 hour wait.  That would provide high security.  If I am holding $10K combined BTC and USD and USD can only go to my Dwolla account and BTC is limited (by the limit I set) to 100 BTC per day then I have limited my max loss to $600.  That would make me feel more confident to keep large amounts on your exchange.

PLEASE Crypto-X-Change give me the reason to leave Mt.Gox forever.  PLEASE I want to give you money.

Australia for all intents and purposes really is just an island with some sub-standard submarine links - ideally it would be nice to move the servers somewhere else (USA, Japan, or Europe?) because for me even a high speed link in the US still results in slow loading of your site.

Whats the deal? They want you to verify yourself for bank deposits/withdrawals, so the measurements are already implemented. I believe that they could easily add dwolla transfers for verified customers with next-to-none risk. I think it will be harder for them to get a Dwolla account as they reside in Australia, which makes it difficult to get a dwolla account(as a german I had my problems there, too, even though I have my Bank account with the Bank Of Hawaii)

Death & Taxes
Hi,

I Will try and address a few things in one post if thats ok?

Yes we will be Adding Dwolla Withdraw, as you know as deposit, way to risky. However as soon as possible this will be sorted out there are a few things we need to get done for this being outside of USA. :) On it's way though Sir!

RJK
Hi,
Yes we have an extremely fast connection & setup here, however Europe, USA and some clients in various places have said speed has been a huge issue. We are looking at options right now for this, we need to keep our main system here locally, but there are some options in which we are looking into right away to have maximum speed everywhere, your exactly right it's the terrible link from Australia to Overseas that causes this.

Seal
Hi,
100% - We have upgrade roll outs coming, that simplify everything, so it will be very fast and simple. Sorry for the delay! Everything from Funding to Withdraw whether Fiat or BTC will be much, much simpler! - Thank You!

chsados
Hi,
Yes buy stop/ loss stop order implementation in the order book is also being added, within a week or so.
Credit & Debit Cards Payment & Withdraw Coming February ETA.

registered! 

Sounds good.  Will keep an eye out.

Yea, same here. It is not a huge issue for me, but sometimes I can get annoyed when the site just hangs and nothing really happens :/

Keep up the good work though. I find the interface a lot more friendly and soothing than MTGox and TH etc...

Dwolla withdrawals is a must have for me also. Also the site is somewhat sluggish (I am in US), but that isn't a big issue for me.

Hi Nicolai & Vampire,

Yes we are very sorry about the sluggishness, we are working on a solution to make it lightening fast everywhere. Our main infrastructure etc has to be here in Australia, however the methods / options we are looking at to speed it all up, shouldn't be long now. Were very happy you like it :)

Also the Dwolla withdraw is also at the top of the priority list, which has grown hugely since all of this feedback which is perfect.

Our Ultimate goal is to have the exchange exactly how you guys want it to be, it doesnt matter what we think are good features or looks etc, it is what you our customers want and that's our goal is for everyone to be happy with an Exchange that the whole community can have input into what you want.

Thank you very much

Regards

Crypto X Change

Does your mobile identification not work?

Think I have been waiting for that sms for over 2 hours now :P

Hi Yes, it's basically instant have you put in with your country code? That would be the problem.
Let us know if you don't have any luck.

Thank You

Crypto X Change

Works now.

It seems 0045XXXXXXXX doesn't work, but instead have to use +45XXXXXXXX.

Awesome. Any word on how your order matching works?

Check withdraw would be good(even better if it's free like TH used to do!)

I've been with Crypto X Change for a couple of weeks now and they have real potential to become the premier exchange.  Their customer service is excellent and lately there have been a lot of new clients which means the spreads are getting tighter and liquidity is great. 

Making the bottom ticker optional was a great change; I would like to see the site simplified further.  It's not just for my purposes but I have a lot of clients who are 60+ year old women who will admit their computer skills are lacking.  I realize bitcoin is not all-inclusive yet but if we make it more user-friendly we will see huge gains.

The transfer direct to a bank account is a very good feature and will set them apart from other exchanges.  Right now it is $5AUD plus .6% according to the site but I believe dropping the .6% is in the works. 

Overall I think Crypto X Change is the best choice right now. 

Hi,

I would like to know why the mtgox usd code withdrawal has been removed from cryptoxchange?
Now, the way to go from crypto to mtgox is bitinstant, with slightly higher fees, but that fees hurts during arbitration.

I think you need to get back those withdrawals and remove the fees for mtgox code deposits.

It looks like dwolla is a great way to minimize the fees (unless I missed some fine print on dwolla's site), so if that option is added I'll probably switch provided the volume is sufficient.

+1 for Dwolla withdrawal!

On a side note, Cryptoxchange took about a good half-hour to an hour to deal with a mistake that I made where I accidentally banned myself from withdrawing anything on my account for 24 hours.  I was trying to withdraw quickly because of the margin between Gox and Crypto at the time.  Even though it was my fault, they responded to my email VERY quickly, unlocked the ban, and let me proceed with my withdrawal.

+1 for Cryptoxchange and their amazing first impression of customer service.

Hi, Very sorry yes we are waiting on our limits to be lifted at MtGox. We are waiting for withdrawals to be lifted as we have hit our limits.

Shouldn't be too long now.

Regards

Crypto X Change

Any plans to reduce transaction fees from 0.65%?
Also, I believe for mtgox code deposits, 0.6% is high, you should lower this fees or even better, make it free :)

I would like to see customer service.  With all the problems in the past several days I have experienced I would like to hear from someone and get my issues resolved.  I think the support has gone down the drain.

Hi Mark,

Very sorry for any issues. We have more support staff starting.

All emails are replied to quickly if you email contact@cryptoxchange.com we will have issues sorted out.

Thank you

Crypto X Change

Do you support Chinese CNY deposit and withdraw ?

If you did, you'll get more volumes.

Hi,

Yes we sure do, you can deposit into either our AUD or USD markets with CNY, and also withdraw.
Everything converts automatically for you. We support every major currency inbound, and every single currency outbound.

We will put up a list some where of them all. If you goto our system and goto deposit, select your native currency the list is there.

Thank You

Crypto X Change

I have been using Crypto X Change for the past couple of weeks as well, great exchange... great live support feature and customer service in general..they are quick to resolve a problem/answer questions.

only two things I would like to see (similar to everyone elses)

1. More trading volume

2. Have just 5 $ for bank withdraw and drop the .6 %

 

Most important I think is trading volume.
Secondly, the trading commission should be structured, like mtgox and not flat 0.65%

To all the people complaining about trading volume: you make the trading volume. If you want to increase CryptoXchange's volume, you have to trade there. If you want to stop MtGox's monopoly then don't trade there. It's simple.

I just started using CXC in the past couple weeks, and think I was unlucky in that I experienced the worst of a couple of issues that have shown up since then. It's been a bit bumpy, but the customer service is excellent and has definitely made up for it. All the issues have been resolved quickly and efficiently.

I've got a positive view of the site, the owners and the CS. There are two minor technical issues that could improve the site, though. Firstly, the lag-time between placing a "Quick Buy"/"Quick Sell" order and having it execute. I've seen this take anywhere from 30 seconds up to a minute and a half. In one case, the trade didn't execute, but stayed on the books in small pieces, and I had to delete each one manually and place the order again. It would be better if Quick mode either locked the orders in question for 5 seconds while waiting for approval, or simply executed what they could immediately and warned you that some of your orders couldn't complete, and gave you the option to leave them or try again at a new price. I realize that raises other issues like security (preventing an attacker from locking up the exchange repeatedly), so it's not an easy request.

The other thing is it would be nice to see Bitcoin deposits as pending while they're waiting for confirmations. Gox doesn't do this either, but it always bugged me.

Other than that, it's a great service and there are definitely some net positives that make it worth a little extra in trading fees, particularly the ease and speed of bank withdrawals for those of us outside the US.

I think the 500$ limit is lifted once you submit the documents.

I tried to sign up with Crypto yesterday, the confirmation link in the e-mail did not work so I e-mailed support. More than 24 hours later I have not received a response. Also, the "live support" always claims to be online (I'm number 1 in line and approximate waiting time is 5 minutes) but they never answer.

How long does it usually take to get an answer from support? I realize that the online support might not work since it is night time in Australia when it is day time here, but why does it say that it is online then?

1. Trust
2. Security
3. Tranparency
4. Low Trading Fees
5. Fast Executions on Market Orders
6. Features (Level II order book is a must; trade history starting with time)
7. At least one(1) Free Fiat Withdrawal per month.
8. Customer Service


Well, at least this is what I like in order of importance. Cheers!

Here's what I'd like to see:

For unverified members (i.e. ID has not been uploaded and verified), it would be nice for each user to be able to see 1)  How much of the monthly deposit/withdrawal limit is remaining and 2) The date/time at which the monthly limit will be reset.

I would like to see a standardised format for all exchanges that has the fee structure so that

so that bots/spreadsheets/trading formulas can automatically subscribe and pick up.
 
whatever it is doesn't really matter as long as I can pull it in similar to ticker (though obviously not as frequently)


marked

I've been having a lot of trade execution problems with CryptoXChange - anyone else experience this too?

Mine tend to evolve around an order which I want to fill showing its buy/sell button, then after I place the trade, it will not fill or stay there for up to a minute, or sometimes more before executing. If the order depth (through the api or the web page) is queryed during this time, it'll show a buy and a sell price which is the same and sometimes an overlap where sell prices exceed buy prices!?

I can understand this happening at busy times, especially when there is high volatility for a few seconds at a time, but from what you are saying ssaCEO, you, like me have seen this happen for minutes at a time.

I have raised this a number of times with them but I don't tend to get an answer. This along with a number of queries asking about how their order matching system works. Do you have any further information about this cryptoxchange?

*edit* This has been identified as an issue and fixed, see: https://bitcointalk.org/index.php?topic=64546.0

Hi,

We are currently working on all suggestions, and also perfecting our trade engine due to increased trading bot activity.

We appreciate all of the feedback, and have started already building these into the exchange, pending testing and updating the Exchange.

There is a new Fee structure coming out in the next week after our 0% Trade Fee period has finished, which we have a solution that meets everyone's requirements.

More staff have been added due to the increase in our customer base, we appologise for any inconveniences over the weekend with our trade engine, there had been some issues which we are debugging and solving now and this will be lightening fast within the next few days.

All Ex Trade Hill clients moving funds across via BitInstant will be credited $5.00 USD to their account, which should be available very soon once BitInstant announce the availability to Withdraw to other Exchanges.

We look forward to further Feedback & Recommendations, we are here for the long run and to provide the very best service and experience for Bitcoin users.

Regards

Crypto X Change

Hello crypto support
Where are you gone?
Where is my money?

They fixed my withdrawal issue today.  Here is what they said in their email:


The part about email and irritation concerns was in response to something I said to them, that I didn't want them to mistake me emailing them 3 days in a row for me being irritated. 

I think they're just working through a few bugs.  After I withdrew my BTC, my BTC balance now shows -0.00050000  (a negative).  I wrote them back about it and assume that their trade engine code is simply tacking on a .0005 BTC transaction fee.

Either way, they had mentioned to me a week or so before this happened that they were implementing new things and updating the site, so I just think they're working out the kinks.

Hope it works out for you :)

Hi,

Yes we are working on many things, the new Fee structures etc will also be released very shortly making trading very cheap for everyone.
All inbound / outbound wire processing, had been paused however everything should be flowing smoothly now.

If anyone has any issues please do let us know contact@cryptoxchange.com

Regards

Crypto X Change

Don't lie pls
You owe me over 100k and can't send it over one month!

Scammer or just retarded? Why would you dump that much in all at once without first doing a few smoke tests?

They froze funds after test passed

Crypto staff tell "tomorrow, tomorrow or we wait mtgox funds or etc" and this going over one month!

WME

I have a hard time recognizing the issue you're talking about.

I've done a lot of fairsized withdrawals from there and they have all been on time etc.

Sounds interesting
This means, while they fed me breakfast that they "have no money", in fact the money was only paid me they do not!

I'd like the ability to deposit btc and make interest on it somehow. :) 

Personally, I'm having trouble getting past the initial sign-up process. CampBX lost my business due to the glacial speed of Dwolla (which I honestly can't believe has the gall to advertise "new Instant deposits for $3/month!" then turn around and say "Woops! We didn't EXPECT this kind of interest! Not available!"), so I was looking for something a little less... middle-man-tastic (bank -> dwolla -> campbx -> bitcoin -> payment?!).

Problem is, Crypto X Change up-front started asking me some VERY unnerving questions. "First and last name"? That's the exact opposite of a "decentralized currency". "Date of Birth"?! What?! Seriously? I'll give Facebook that, but I sure won't let some random "anyone can hire a web designer for $5,000 and put together a spiffy looking website" get that close to me, especially directly involving financial information. Since the draw of Crypto X Change was its ability to work with YET ANOTHER middle-man "BitInstant", I thought the fastest way to buy some Bitcoin would be to pull cash out at an ATM and go deposit it via BitInstant to Crypto. Another ass-backwards round-about way of doing it, but still the fastest parallel to PayPal I can find.

Side note: Seriously. If you want to make a mark for yourself in this fucked-up Bitcoin market, find a way to make it "INSTANT" like PayPal. OK? If I want to pay for something in Bitcoin I don't intend to keep a "balance" of wildly-varying-value Bitcoins, That's not safe and that's not sane for someone with as little money to "play with" as I do.

But what do I get when I sign up for Crypto? The following "makes me rage in its sheer ignorance of the value of users' privacy" statement:
"PLEASE NOTE: For all deposits of any amount, you must at least enter an ID number on the ID Information page. This can be driving license number, passport number, etc."

Really? R... REALLY?! To accept a deposit, I've got to cough up my DL#, something I've NEVER given to ANY website (not even Bitcoin exchanges)?! Man, you guys have some serious disregard for privacy going on here, and I'm totally not buying it. Literally.

If MtGox hadn't fucked-up and forgotten my password (which I have stored in a KeePass database, so I know it was neither hacked nor typed incorrectly) then had a brainfart in sending the reset email (losing any hope of business THERE as well), I'd be using MtGox right now. TradeHill? I've got an account there too I never used... but... *checks*... nope, TradeHill closed up shop too, I guess.

God Damn. Is there NOBODY trustworthy to do Bitcoin business with anymore?!

And I'm the kind of guy that makes a mockery of people wailing around Facebook like "ooh, privacy! ooh, privacy!" like whiny bitches. But this is one of those cases where I DO NOT feel comfortable giving my information willy-nilly to any website that happens to ask for it. Especially without even making a passing attempt at explaining why this information is being requested. That sets off an entire orchestra of alarms and red flags to me...

edit: fuck it, waiting 5 days (even though their fucking site says "THREE TO FIVE days", not "Five days", even though electronic bank transfers have accelerated to taking only 1 day in most cases) for Dwolla is better than dicking with shady websites like Crypto and BitInstant. So, CampBX and Dwolla it is then... sigh. Clean up your website, guys, and add some "why we're asking for this" and the ability to completely omit that information when using trusted intermediaries like Dwolla. OK?

FalconFour are you a dick or just a troll?

You want anonymous? Use TOR and trade your USD there.

You want someone to stand in broad daylight and accept all comers, quickly and anonymously while painting a huge target on themselves for the feds, the banks and the scammers. All while allowing you to effortlessly slip in and out to exchange your money.

Any you complain about your privacy?

There are many ways to keep in the shadows, just not with any sizable exchanges who must invest real money in what they offer.

Tell you what, stick to paypal, oops that's right no privacy there either.

Encryption comes at a cost to convenience. You want convenience, give something up.

Alternatively invest $20K-100K and make your own Shady Rest Exchange

some people

The hell? You don't even understand the composure of the argument.

The EXCHANGE. A random website that makes no case for its authenticity other than a Facebook page with ~100 "likes". Wants to know my driver's license, date of birth, etc etc. For NO reason. There is no sensible reason they would need to know that if they're being given funds from an intermediary that IS trusted (e.g. Dwolla, BitInstant, etc). If I'm not linking a bank account to it, there's no reason they should require me to feed them more details -

WITHOUT making a case for why they want this information, or why I should trust them with it.

That's the key point. The website doesn't even make an attempt at explaining why it wants to know this stuff. That's unnerving.

edit:
"You want anonymous? Use TOR and trade your USD there."
That doesn't even make any sense. TOR is a network anonymity engine. Not a Bitcoin/USD exchange. Durp hurp, where do I shot dollar bills into exit node?

edit edit:

And there IS privacy in PayPal. With PayPal I don't have to fork over *any* unnecessary information to the places I buy stuff from. I sure as hell wouldn't trust GoodProductsFromChinaChiChi on eBay with my DL#, DOB, full name, etc., just to buy a crappy-made 4-port USB hub. That's what Crypto is essentially requesting here. "You've got PayPal, but we want your social security number too!" I've been with PayPal for over 10 years, and they're at least trustworthy. The vendors I use PayPal to pay with? Maybe not so much. But at least I know PayPal protects buyers and sellers. That's called "peace of mind". Something Crypto lacks, severely.

Dude if you had half a brain and were capable of reading you'd see that this is for AML compliance. And this supposedly anon site is a fully registered private Australian company.

If... I... had... half... a... brain. Huh. Capable of reading? Reading what? Blank text on a non-existent explanation for this? I read the FAQs. No mention of privacy. Hell, privacy statement? None. I read the thing I quoted above, saying "we need this info". Any explanation about this "AML" thing? None whatsoever. What am I supposed to do, go look up what country Crypto is based in (if I didn't go out of my way to look through all the intro videos and such, and didn't already know it was based in Australia), and research banking laws there to figure out why they want it?

No.

This information should be UP FRONT on the website FOR USER CONFIDENCE. To avoid cases like this - certainly I'm not the first to be turned-off by this gratuitous dumping of private info into a random website, but obviously the first to actually voice an opinion about it - they could SIMPLY STATE THAT on their page.

And all of you questioning my reasoning here need to pull your heads out of your ass and realize that the only thing you're doing is harming Crypto's reputation by even questioning why someone would want to know where their information is being used. "Man behind the curtain", ignore him! Right.

FalconFour,

We are obligated to provide our banks and run by the law with the exchange, which we do not do anything unnecessary but comply with the laws and regulations in which we must abide by.

Due to KYC (Know Your Client Policy), AML and other policies with all banking transactions it is required, I will list the links here to make it simple, all of the information is on our website. https://www.cryptoxchange.com/t/AML (https://www.cryptoxchange.com/t/AML)

Privacy - https://www.cryptoxchange.com/t/PrivacyPolicy (https://www.cryptoxchange.com/t/PrivacyPolicy)

Terms of Use - https://www.cryptoxchange.com/t/TermOfUse (https://www.cryptoxchange.com/t/TermOfUse)

Security - https://www.cryptoxchange.com/t/Security (https://www.cryptoxchange.com/t/Security)

About Us - https://www.cryptoxchange.com/t/WhyChooseUs (https://www.cryptoxchange.com/t/WhyChooseUs)

If you have any questions please feel free to email us : contact@cryptoxchange.com

Thank You

Regards


Crypto X Change

Fair enough. I guess my point was these questions shouldn't have to be aired to customer support or to a forum, but should be answered before the questions are even asked. A simple "Why do we need this?" link beside "questionable" fields like Date of Birth/Full Name, and especially in the "ID Information" page (where I was expecting to find what my "account number" would be for BitInstant, but instead was prompted for more personal info), would do a lot to increase confidence in giving away this info.

Guess I'm just not the kind of guy that Googles "bitcoin exchange", clicks a random link, and starts belching all my personal info into a website without first wondering why the site needs all that info...

More trolling

In a conversation about AML/AT/KYC you're asking why semi-regulated exchange wants to Know Your Customer?

Every exchange is wrestling with this compliance. If they ignore it their bank accounts get frozen and they cop flak from the forum.


If you know what an exit node is, you know where to go to trade.

I did not say EXCHANGE - I said trade. Good luck with convenience, security and reputation issues.

You want convenience grandma would appreciate, super efficient market rates, security your bank has, and anonymity of a south east asian market-place? Fine build it - I'll exchange there.

Right, if I know what an exit node is, you'd think I know what I'm talking about in terms of customer CONFIDENCE. When the hell did I say I don't think I SHOULD be giving my information to an exchange? My whole point has been that *THE SITE* needs to be up-front about *WHY* they need this info. I just want the site to know that they should be telling people up-front why this information is being requested. And why the hell are you even prefacing your reply with "More trolling" anyway? You trolling? I noticed! We already wrapped this up, it was a done deal. And you drudged up more petty bickering. Get over it. I'm telling Crypto why I decided to go with Dwolla and CampBX this time around, instead of using their service. Take it as advice or take it as "waaah mommy mommy". I wrote it as advice. You're reading it as "waah mommy". Your fail.

When will direct mtgox code withdrawals be available again?

Hi BitcoinTrader,

We are waiting for our withdrawal limits to be increased, as it is only 50K per month. All paper work has been submitted for the lift requirement and we have been chasing this, but still awaiting a reply.

If anyone has a delayed withdraw please email us, we have been changing over the way our withdraw system works as well due to some more AML compliance.
Please email: contact@cryptoxchange.com if you have any problems or outstanding withdraw requests to all currencies.


Thank You

Crypto X Change

When you send me my money???!!!

Hi WME,

Please email: contact@cryptoxchange.com if you have any problems or outstanding withdraw requests to all currencies.
We have had to change the way we were processing outbound payments, and add additional staff please email us so we can sort out your concerns.

Thank you

Regards

Crypto X Change

Hello, I have a couple of questions:

Q1: Your main page states "NO BANK Wire costs or Bank Fees!! Cost is $5 + 0.6% to deposit and withdraw" but your blog and Fees page states "$5 Flat Fee - deposit or withdraw with any supported currency." So which one is correct?

Q2: If I understand correctly, you charge to make a fiat currency deposit. Does this mean you don't want anyone to deposit fiat currency?

Thanks in advance for your reply, cheers!

EnergyVampire

I'd like to see CXC implement
Google Authenticator
in a similar way that Bitcoinica has.

Hi Energy Vampire, sorry for the delay yes we will amend that banner ad.

Our cost is $5 AUD + 0.6%, which we have to pass onto our customers, this is for deposit & withdraws, for any amount. It works out still much cheaper than any international wire transfer, and clients can deposit upto 25 different currencies, and withdraw to over 120 different currencies.

Our deposit system is 100% Automated, so if you make a deposit, the funds are passed through and your account is credited automatically once the funds are verified and passed through which is usually 24-48 hours from most countries around the world.

Thank you for the reminder, we will adjust accordingly ASAP!

Regards

Crypto X Change

Thanks for the reply CryptoXchange,

I understand charging 1% or so for Bullion purchases (which is fair in my opinion), but charging for deposits originating from a bank would probably deter many potential customers.

.60% doesn't sound like alot but all these fees start adding up especially for certain trading styles. I believe other traders would probably agree with me in saying that we want more volume, more volatility and less fees.

By the way, is it possible for you to work out a deal with MTGox and eliminate code fees when transferring between the two? At the moment, its cheaper to use MTGox codes rather than using CryptoXchange codes->Bitinstant->MTGox. Maybe offer Bullion drop shipping for MTGox customers in return, idk?

Cheers!

EnergyVampire

P.S. The new trading engine seems to be working smoothly. Good job!

Hi EnergyVampire,

We have some very interesting fee structures coming out, they have been delayed due to the Trade Engine replacement however we should have the new structure out next week some time, this will be something entirely new to Bitcoin trading, which will change things entirely. We will have affordable solutions to suit absolutely everyone, which is scalable to their usage and needs.

This we have been working on for some time, it will be very interesting to see the uptake of our new concept once we release it.


Thank you

Crypto X Change

Well, I'm sorry if someone mentioned it, but I'll be practical.

Id'd like cleaner and faster interface. It may be cool-looking, but even on my 24" display I can't see a lot and the page is slow loading and even after it is loaded, it is slow because of all that javascript there. I just won't ever use exchange like for other purpose than sell my bitcoins and withdraw them, and even then it is a pain to do it...

Hi Krakonos,

Yes, we have a major user interface change coming out ASAP also. Much faster and more efficient with multiple levels of trading platforms, to suit different type users.

This will be out ASAP.

Thanks Krakonos

Regards

Crypto X Change

Commissions are too high, speed in general is too slow (I have been waiting for the last 2 1/2 hours for a coin deposit to post and still nothing).  Must say that the dashboard looks a little less cluttered than it used to be, but I still think you're trying to do too much on that page (even MtGox went the eye-candy route with the last update and I think it's a lot worse now).

I'm going to test speed by running some calls via API (if I ever get my coins to post) and see what response I get - average MtGox for the last few days is 1.25 secs.  We'll see.

Make it faster, cheaper, simpler and ppl will use it more - just my two satoshi :)

Cheers!

Adequately define the risks associated with me choosing your exchange to buy and sell bitcoins.  What are the risks to my net worth and my privacy for example.  You state that you are working within the laws and regulation but can you guarantee that?  Is your business insured for business failure so that I can be compensated for any losses from your own negligence?  Does your business have hacking insurance?

Support LR withdrawls.

Does CXC support native deposits and withdrawals of USD via Dwolla or do you have to use another intermediary which tacks on an extra fee?

+10

Crypto X change has the ability to withdraw directly to a bank account, I think it is $5.  That is not a bad fee for this, but Dwolla seems to have it beat.  For amounts under $300, it seems like it still costs less to use bitinstant to move the money to gox as USD and then use Dwolla.  I have sold coins for more then I could at gox, then did the above to get the usd to my bank.  

I do think that Crypto x change should add in Dwolla, the more options the better.  I can use crypto x change without Dwolla, but it would encourage me to use it more.  

You guys are hitting on many of the irritations with CryptoXchange.  I have been a customer for a month now and I am totally fed up at this point.  Yes, it is very expensive.  The entire month I have been promised a new fee structure- coming very soon!  Withdrawals take FOREVER.  Think 1-2 weeks!!!!  And every time they act baffled that your money is not in your bank account.  Well- if they bother to answer at all.  Amazing that people in a business like that take weekends off to golf or whatever. 

The rule of thumb with Crypto is if you ask a pointed question, they don't answer you at all.  If you ask anything on Saturday or Sunday- no answer at all.  And yes, in spite of many requests the interface is still very cluttered.  It is an utter mess.  Why try to pack as much as possible onto each page?

Here is the latest example of just how bad things are with them.  I have been waiting for a "wire" that is "in processing" for maybe 10 days.  Folks, as a business person living and working in Bangkok I can tell you that a wire has never, ever taken that long.  There is something they are not telling me.  I can move money between here and Europe or here and the USA in one day- or two at the most.  Right now I have maybe $900 that is tied up with them.  What is much, much worse is when you ask to transfer money they might answer or might not, and sometimes you have to ask multiple times and it takes 3-4 days for them to even begin the process.

They have a new person who is in charge of withdrawals- Malinda.  Never once has answered an email that I sent.  Great new system.  Bottom line- they are not ready for this business at all.  Stay clear of them.

TIPTOPGEM,

One of our guys had informed you about our changes to the way we are paying out etc due to AML compliance. The issue so everyone knows is that our payments out are manually processed in batches, and our banking partners, we had sent the payments out to had a problem in which we did not know about for a few days and we had traces put on the wires. So everything is sorted out now, and as mentioned your wires should be landing shortly. We are sorry, this wasn't our fault directly and we were chasing up constantly with our provider as we had sent the transactions and payments.

Thank you

Crypto X Change

Hi Malativa,

yes we are changing our user interface, and our trade engine has been replaced which we are still fine tuning. Also we have new Fee structures coming out ASAP, they have just been delayed due to the trade engine speed issues, we are constantly working to improve the entire Exchange.

Additional Deposit & Withdraw Options
Also guys, we are adding Dwolla and LR also, this will be completed this month.

Thank you

Regards

Crypto X Change

I think I see the root of the problem.

"We are sorry, this wasn't our fault directly and we were chasing up constantly with our provider as we had sent the transactions and payments."

When I send a white gold ring to be rhodium plated I don't tell a customer who complains that "It's not directly my fault- I didn't plate your ring."  I am responsible.  My customer pays me, and they trust me- and I am responsible.

The cold, hard fact is that you told me during the last batch of transfers that the money was "already sent" and it "should already be there" and you said these things day after day after day even when they were not true.  Instead of the 1-3 days that you promised, it took 1-2 weeks.  And now it is happening again, and you are using the same excuses about your banking partners and AML.  These are tired excuses Crypto.  If you want to fix the problem you can't continually pass it off on your "banking partners".  You have to own it first.

--

The transactions, are sent in Bulk as we have already explained to you, we do not know that a wire has not landed properly until a client lets us know that the money has not arrived!

If so, we have our banking partners put a trace on the wire, they send out the wires to our end users. As we said there was an issue at our banking partners end, which they have resolved.

All of this took time for the problems to be found, resolved and fixed at our partners end. So yes, we are very sorry for the problems you faced however we were using the information provided to us.

Regards

Crypto X Change

Not getting responses via email....and repeatedly? That is NO good. Thank you very much for posting.

Sorry,

This isn't correct, our support staff have been replying.

However, we have a new Help Desk Ticket system, so for any issues please use this so that any problems can be responded to and handled quickly and promptly, the button is on the top right hand side of our site.

Help Desk Ticket System URL: http://helpdesk.cryptoxchange.com/ (http://helpdesk.cryptoxchange.com/)

I thought CryptoXChange's big value proposition was that they were KYC/AML compliant with all the relevant regulation already in place so that there would never be issues with frozen funds, etc. That is one of the reasons I opened an account and uploaded the Verification documents; I want a legit operation and my funds safe.

After researching BitCoin for over a year and watching it grow I want to begin moving tens of thousands of dollars into BitCoin and BC related investments. Based on my experience and the returns generated then some of my Venture Capital colleagues want to formulate a plan to start moving hundreds of thousands of dollars into BC and BC related investments. Plus, I have talked with other groups and they are likewise interested in wading in but we are all extremely cautious.

The useability of the CryptoXChange website is horrible. It says my documents have been verified and then introduces some point system and has me at Level 0 but no instructions on how to raise that to Level 3. Plus, there are typos all throughout the system. What a joke. I thought this was a professional operation that was being KYC/AML compliant. Not some joke of a system run by illiterates.

This lack of professionalism and deliver-ability is a real detriment to BitCoin and the community. Unfortunately, it is not limited to only CryptoXChange.

I have a Belize corporation and can open a bank account any country anywhere in the world.
What would be the best option to withdraw from Cryptoxchange. Westpac? Technocash?

Also, is that $5 fee + .6% for any outgoing wire anywhere? If so great success.

Thanks.