Bitcoin Forum

pull it out in crypto and convert it somewhere else., local bitcoins maybe ?!
I think its a better option.

We sincerely apologize for inconveniences you may have experienced with delays. We are already undertaking all measures to lift ticket and verification procedures. Read more here. (https://blog.cex.io/news/lifting-ticket-verification-systems-cex-io-16228)

...Took 9 days and the money was credited to my bank account.
...It has been 11 days now and I still have not received the money.
... 3rd request: Made on 15 September 2017. As of now (7 days after the request was made), it has not been reviewed and completed by the finance team....

IMO people should think twice until doing business with this kind of service providers.

Thank you very much for your information in this situation.

If the banks are located in EU area the money transfer is normally 1 day not more than 3 bank days. In some other cases it may take 5 bank days.

I just would like to read/hear what is the official reason for this. Why the company does not tell it for us ?

This kind of delays are ridiculous from the past century and it creates a doubt the customer's money are used for other purposes than only for your trading...

IMO people should think twice until doing business with this kind of service providers.

Hey guys,

I currently have some Euros and Dollars on my CEX.io account that i would like to withdraw.

Now there are different options.

For Euro: 1)SEPA (10€)
                2)credit card like VISA (3.50€)
For USD: 1) Bank transfer (50$)
                2) credit card again like VISA (3.80 $)
 

My question is how long does each approximately take to process a withdrawal? Do you guys have any experience with it?


I tend to prefer the VISA withdrawal because of the lower fees but i've never seen the option to transfer funds direktly to my credit card from a forgein account. Have you guys tried that?


thank you a a lot! :)

As you can see in your account transaction history, the concerned bank transfer status is “Completed”. This means that CEX.IO has already processed and sent your funds towards your bank. At this stage, we are not able to influence the payment as it is being processed with the banking system.

SEPA clearing rules require that payments made before the cutoff point on a working day, be credited to the recipients account within 1 working day. https://en.wikipedia.org/wiki/Single_Euro_Payments_Area

On our side processing of the bank transfers usually takes one banking day. It usually takes from 2-7 banking days for the banking system to process with your payment. In some cases, it may take up to 20 banking days. / Please consider that withdrawal payment processing timeline is up to 20 banking days on CEX.IO: https://cex.io/finance/limits-commissions#/direction/withdrawal

I don’t find this statement consistent. How can it be that the total payment processing can take 20 banking days when CeX internally usually requires just 1 banking day and SEPA payments must be processed by the bank or payment service provider until the next banking day?

Just sharing my "similar" experience:

CeX.io offers SEPA bank transfer to withdraw money in Euro. I made 2 withdrawals: The second one was deposited within 24 hours in my bank account. My first one (initiated on Sept. 9th) has been set to status “completed” on the side of CeX 10 days later on Sept. 19th and the money is still not deposited in my bank account. CeX replied to me in a support ticket:

However, by law SEPA payments in Euro must be processed by the bank and deposited to the recipient’s account no later than the next banking day:

In the same support ticket CeX replies:

I don’t find this statement consistent. How can it be that the total payment processing can take 20 banking days when CeX internally usually requires just 1 banking day and SEPA payments must be processed by the bank or payment service provider until the next banking day?

For me it’s also not clear why my 2nd withdrawal was processed within 24 hours and the 1st withdrawal now lasts for more than 13 days and the amount hasn’t been deposited yet. For me it looks as if my first withdrawal has not really been processed by CeX although they write this.

OK, so CEX behavior is similar to other users, not only to me.

I get the exact same response when I insist I am waiting for a SEPA transfer that should not take more than 2 working days and CEX keeps explaining the 3-9 days or 7-14 days to max 20 days (weekends not included) and insisting  that "a SEPA is still a WIRE" to convince me to be patent and wait more.
It's been 2 weeks waiting and ckecking my bank account 10 times a day and still no money.

Dear CEX.IO,

Seeing your post recently, I hope you could help me with my case.

I have initiated two fiat SWIFT withdrawals on 11 Sep 2017 and 15 Sep 2017. Both of them have been marked completed. It has been nearly three weeks for the first one and two weeks for the second but the money has not been deposited to my bank account. I have contacted my bank and they confirmed that the SWIFT transfer takes two to seven days. I also tried withdrew a larger amount of money via SWIFT from another exchange and it took only two days.

I asked the Compliance team about the status and when the money will be deposited to my bank account. Here's what they replied "To clarify actual status of your funds you should contact your bank. Once funds left our bank account, we have no information about their current status.". I find that the reply is not reasonable because:

1. In general, when you want to trace something, you would need to trace from the source not the destination. What the Compliance team told me is like asking me to trace my fund from the destination which is weird. What if the fund never leave the source in the first place? How can the destination bank trace the fund?

2. The Compliance team simply asked me to contact my bank without providing any support documents. How am I going to tell my bank that someone has already transferred the money to my bank account? It would be very difficult for the bank to believe me without any evidence.

3. Although, I think it is CEX.IO's responsibility to find out the status of my withdrawals (since you are one who provide services not me), I am willing to trace the funds by myself. Just give me documents showing that you have already transferred money to my bank account.

Almost 2 weeks for me. Ticket no. 337948

Dear Mbtctrade, please provide you ticket number, please accent our apologies for the delay. Thank you in advance!

Dear ARTHurt,
please check you CEX.IO account, we've contacted your bank and have information for you on your personal page. If you have any further question,please write direct message, we will help you asap. Thank you again for your patience! 

Dear moonoiz, we are checking your ticket, thank you for your patience.

CEX, you really have to do somethin for these payment delays if you want to continue in this business. It is your customers money in question. Not yours.

Some day the customers will just get enough and there will be a huge snowball effect... mark my words!

My ticket number is 342266.

Dear CEX.IO,

It has been three weeks and I still am waiting for the money from my withdrawal initiated on 11 Sep 2017 while I have already received the money from the other withdrawal (initiated on 15 Sep 2017). Thank you for that. I find it strange that the money from the 3rd withdrawal arrived at my bank account before the one initiated earlier. At least it arrived at my bank account despite the fact that it took two weeks for the transfer.

Please help to follow up with the remaining withdrawal request. It has been three whole weeks!

Dear Mbtctrade, our my apologies for the delay in responding, you have detailed information on your withdrawal request details in your mail

I'm in the same boat :(

Today will mark working day 14 since my withdrawal was 'confirmed'. Support have responded pretty quickly, but every message is just 'Please be patient'

What happens when it exceeds 20 days?

If there are delays, thats not a problem. I'd just like to know whats going on. At the moment I'm down 10000USD with no idea where they money is or when I'll receive it.

Did similar withdrawals on Kraken and it took about 3 days.

Dear CEX.IO,
Thank you for the information. I have checked my mail. The provided attachment only shows something like an internal record showing the date, my bank account no., my name and the amount of money. If you provide it to prove that you have already transfer the money to my account, I might believe that since I have already received money from the other withdrawal. But if you provide it for me to trace the money, I don't think I can use it since it is not an official transfer slip from a bank.

Right now, my main concern is when the money will be deposited to my bank account. It has been three weeks!

https://i.hizliresim.com/jQ3vPL.png
https://support.cex.io/hc/en-us/requests/347398

I'm waiting for answers for days I need the money
 :'(

@mbtctrade, @ARTHurt, their website does mention it takes 20 banking days for a SEPA withdrawal. Though that's ridiculously long, I'm curious to understand if it's just a matter of patiently waiting for it, or if these transfers sometimes really don't come through and requires a lot of back and forth to get it rectified?

Did anyone here ever got in a situation where the money was not recovered? I.e. let's say after 2 months you still didn't get a resolution?

https://i.hizliresim.com/jQ3vPL.png
https://support.cex.io/hc/en-us/requests/347398

I'm waiting for answers for days I need the money
 :'(

20 days is a statement to have themselves "covered".
Of course SEPA can't take that much.
Even swift is faster, it goes through in abour 3-5 days
Obviously, when 20 days have passed it deffinitely is an issue and cex assumes to start investigation process.

As far as I know cex is paying, regardless the possible issues and huge delays.
Also, most of the times, the transfers go smooth, no issues at all, I don't even know why sometimes they run into such issues.
The problems are on the payment partner's side or the banks they use.
So it's not cex directly dealing with the payer's bank and even in case of problems I suppose it's more difficult to investigate because they need to escalate to the payment partner which is then dealing with the bank.

I know for sure this happened before, I've seen older topics for similar issues and I'd really want to know how long it takes to have a resolution and money received but it seems people keep going with their lives after receiving the transfers because no feedback afterwards.
At least nobody complain that cex never paid them after problems were signaled, nor saying problems were settled after specific time.

For me atm, 17th working day so far and no money from SEPA

FYI, I have just received the money today. Exactly 20 banking days since I requested for the withdrawal.

I agreed with @ARTHurt regarding the 20 banking days statement. CEX.IO use that statement to cover themselves just in case. I contacted my bank and they stated that usually it takes 2 - 7 banking days for SWIFT transfer. Below is the summary of how long it took for my three withdrawals with CEX.IO.

#1: 7 banking days
#2: 10 banking days
#3: 20 banking days

Judging from my experience the more times I withdraw from CEX.IO, the longer it takes for the money to arrive at my bank account. This does not take into account the fact that you may be asked to complete an extra AML/KYC form (like @moonoiz and someone else already mentioned in earlier posts) in which CEX.IO may use as a reason to delay your payment even further.

For experimental purpose, I tried to withdraw from another exchange during the same period and it took only 2 days.

Like @ARTHurt mentioned that this happened in the past, it is happening now and potentially happen again in the future. This does not taking into account the fact that you will have to deal with the support team that does not so responsive. I can't imagine what would happen if I don't post my case to social media. May be I still don't have the money by now.

For me, 20 banking days is too long. The faster the money arrive at my bank account, the more opportunities for me to make profit. Don't forget that cryptocurrencies exchanges open for 24/7 so, in fact, Sat and Sun also counts (not just banking days).

So think carefully when are using CEX.IO's services. If you don't mind having someone else keeping your money for up to 20 banking days (or may be even longer like 38 days like what @paraelement mentioned in his post here https://bitcointalk.org/index.php?topic=318010.2380 (https://bitcointalk.org/index.php?topic=318010.2380)) then that's fine. If you choose to use their services, I hope you are not the lucky one.

When do I receive my tickets to cex 13 days waiting for you?
at least the money is accepted from you, on hold pending withdraw

I've been waiting for my wire withdrawal as well since Sep 20, 2017. This is quite unacceptable how long it's taking. They will not provide confirmation of wire transfer and have not responded to my support ticket recently. If anyone is from CEX.IO support, my ticket is 354551 and I'm missing my withdrawal of $9980.22. It's way too long for a wire transfer.

I've been waiting for my wire withdrawal as well since Sep 20, 2017. This is quite unacceptable how long it's taking. They will not provide confirmation of wire transfer and have not responded to my support ticket recently. If anyone is from CEX.IO support, my ticket is 354551 and I'm missing my withdrawal of $9980.22. It's way too long for a wire transfer.

Let me add to the choir.

I requested a SEPA withdrawal of about 10000 € on 14th Sept (confirmed on 20th Sept) and the money have not yet reached my bank.

Actually all the withdrawals requested on that period got several degrees of delay. I also noticed that the bank from which the withdrawal are arriving is different from the previous one, and that the cents of the sum have been "rounded out" (= stolen).

Any request to CEX.io got the same elusive replies as you are reporting here: their answers basically mean no answer at all. What irritates me most is the phrase: "Unfortunately, we cannot influence this process somehow". So they sent money out, and have no way to check/influence the process? If I execute a SEPA transfer from my bank I can at least get from them information of its status: why cannot they?

Anyway.. Now at least mbtctrade finally got his money. Please let's chime in when (if) anyone complaining on this thread will receive his as well. Thanks!

Rodry

I see a lot of people feels the same with me.

I'm still waiting my withdrawal request 7646.56 USD and 9950 USD since long time ago to receive in my bank account! and they took a long time (like two weeks) to just confirm the transaction. so crazy
That's a lot of money!
Something that still doesn't make sense with my mind is my second withdrawal arrive earlier in my bank account than my first withdrawal.
 :(

We are apologies for the waiting, we have sent you request, we will return here or support will answer you in the ticket.

I've been waiting for my wire withdrawal as well since Sep 20, 2017. This is quite unacceptable how long it's taking. They will not provide confirmation of wire transfer and have not responded to my support ticket recently. If anyone is from CEX.IO support, my ticket is 354551 and I'm missing my withdrawal of $9980.22. It's way too long for a wire transfer.

Dear user, please check your ticket for updated reply

I received my money as well. The bank name reads "CRYPTO SPOLKA Z OGRANICZONA ODPOWIEDZIAL" and it is the same as the one which provided all the delayed withdrawals. The previous bank was called "Global Trade Solutions".
All the transfers received from the bank "CRYPTO SPOLKA Z OGRANICZONA ODPOWIEDZIAL" have been rounded down (no decimals), for no known reason. They should explain us why and refund us. It is not much, but this should not happen.
Good is that all the money (less decimals, of course) arrived to my bank account. Credit to CEXio for their honesty (but don't forget the cents...). Anyway, having to wait and agonize almost one month (banking days) for a SEPA is not viable, so I will stop until CEXio will explain what the hell is going on and communicate when they expect the situation is going to normalize.
Thanks to the forum people for sharing their experiences as well.

Also thank you for sharing, I hope we are able for some pressure on Cex to fix these problems and not use CryptoCapital for wire/sepa.

So please, don't disappear people, once you finally get your funds.

I have told Finance at the end of my ticket, I DO want to continue to trade with cex but they need to switch from CryptoCapital.
But for now I stop using them until they can provide a different service for fiat withdrawals as GTS used to provide.

@CEX, please refund the missing 0.47 EUR lost with my last SEPA withdrawal.
I ask for 8566.47 EUR and get 8556.00 EUR. (#345395)
@CEX, please publicly announce when you stop using CryptoCapital for bank transfer and SEPA withdrawals from cex.io withdrawal form.

I've been waiting for my wire withdrawal as well since Sep 20, 2017. This is quite unacceptable how long it's taking. They will not provide confirmation of wire transfer and have not responded to my support ticket recently. If anyone is from CEX.IO support, my ticket is 354551 and I'm missing my withdrawal of $9980.22. It's way too long for a wire transfer.

Dear Cex.io,

Email Associated with Cex.io Account: mrsomphong.phong@gmail.com
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first? 

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.

No sound from any support from cex.io

- STILL NOT GET MY FUND BACK -

******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE START HERE ********

Dear Cex.io,

User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but fromcex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

****UPDATE #2

Still pending with no idea, answer, feedback, reason, in all channel that I can reach them, not a single word from them, now feel very curious that they are not care me or support me anymore such as:

1. Bitcointalk
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation


Picture of evidence case:
http://www.mx7.com/view2/AcVVTP1ndxq32A0K



******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE END HERE ********

Thank you for your time and consideration.

I must warn you that this market place seems to be somekind of scam.

I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.

I have not got reply from support either.

My user id in cex.io is up109694801

I Have did few bank transfer withdraw , one is 12 sept and 19 sept. And yet until today I still didn't receive any single sen. The CEX stop reply my email for 1 weeks. and yet for these 2  months and almost 3 months they can't even provide a good reason or bank transfer order to proof to me.

I must warn you that this market place seems to be somekind of scam.

I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.

I have not got reply from support either.

My user id in cex.io is up109694801

can you please leave us ID or ticket number? Thank you in advance

It seems that default behavior of cex.io is to steal withdraw money, until an user report it in some forum. When that happen, CEX.IO do the withdrawing, but those member who does not make any public complain loses their money.

up108630167
this is my ID, my case been drag for almost 3 months. understand that alot of work for CEX but 2 and the half month is really cannot acceptable. These two months is really made us fluctuation.

CEX service is really super bad and slow and irresponsible. My case been almost 3 months. I believe should put in priority . and yet I only keep receive the same email < we have pass to our finance team look into it. I been receive more than 10 this email and yet no any further update. total bullshit

we are sorry about your experience, we are really seeing a huge inflow of users and constantly increasing our teams. Since we are compliant with all regulations in the countries where we are operating we still need to give the same detail attention to every user. Thank you for your passionce. Do you still need any help from us in contacting support?

Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.

Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.

Now it is total three weeks that I have waited the transfer to take place.

Hello, we have sent the reminder to Finance Team, they confirmed money was sent to your account. We will be grateful for your patience. Also please pay attention that under our terms of use it can take around 20 bank days.

Why my case still cannot solve? now you guys ignore my email

Dear user, our finance team confirmed you money were sent to your account. It could possibly happen some extra delay due to bank holidays. Please, could you send us a reminder to PM (it would be easier and faster to get it) in some days if you're not getting it to your account? We would escalate the question again. Thank you in advance!

Cex.io is run by crooks. I had less than 0.01 BTC and BCH in my account, first I wanted to trade BCH to get more BTC but it says minimum amount to trade is 0.1 BCH (which is over $100). I said Ok, then I withdraw my coins, what a surprise! Minimum withdrawal is 0.01 BTC. So I can't withdraw my own money (which is $100 around). Basically they stole my coins. This is robbery.

everyone here can see how they just copy and paste and answering people question. I have state many time my case is 3 months . and they even dare to reply say that bank holidays... etc. omg . what kind of customers service that don't even read properly people comments. I email them more than 50 times and yet always so reply me same email

In my case its been 60 banking days already, well more than 3 months since they 'Processed' withdrawal and they say it is treated as "the highest priority". ???

CEX : Please look into ticket 339229

Until this is solved, I would need to keep posting to check your status here.

Unfortunately, I also have  a withdrawal problem with CEX.IO.  I made a withdrawal on November 12 and until now the payment has a PENDING status. >:( I received the same standard answers from their support saying that it takes time, but there is no explanation why it is PENDING from their site, and not AUTHORIZED. It is really very disappointing situation and I am afraid they stole my money. Please advice whether there is some good lawyer with experience in such cases.


My id is up110424363  and ticket number #391954

Actually the request of this USD withdrawal was received on AUG 21 and "Successfully Processed" on 08-22.
First they insist it could take 20 banking days. That sounds more than industry standard itself.
Now waiting for more than 60 Banking Days is so ridiculous isn't it?
They say they've submitted to their bank but have not disclosed SWIFT MT103 copy   / Bank contact nor even bank name :-\

Still their response to the ticket is they are working with the highest priority  ;D

CEX: Please look into ticket 339229

i make an withdraw yesterday with sepa, i hope they really don't take this time... 1 month it's too much.

i make 3 sepa and 1 credit card withdraw all delivered in max 4 days...
so i think it's not a cex.io problem...
but i'm waiting for this it's a little more big than the other...

I´m just writing here because i didn´t get any awnser from the support team until today, and it has been 7 days already since the issue.

I didnt receive my first withdrawal of EUR 5184.97 (EUR 5174.97 with fees included) but i have received the other two that i requested after that one.

My first SEPA transfer was completed on their website on 28 Nov, but i haven´t received the funds until now. I submitted support tickets but only got automatic replies.

Im really worried because these are almost all my personal savings...

User: up103914944

I can deposit VISA / Mastercard, but I cannot withdraw. I've been waiting over a week for my selfie verification too! Please help, these long delays are becoming so frustrating. I love the CEX.io interface and support but what's the point if I can't take my money out ever? Thanks...

Dear up110633106 ,

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

This morning made a 0.911 ETH withdrawal from cex.io to my own address.
Doublechecked the address, confirmed the transaction with both the 2FA and e-mail,
and then everything just stuck on a page "Your transaction is being processed".

Now, several hours later, my cex.io ETH funds are zero,
and etherscan shows no transactions with my address, and the address is still empty  :(

Where is my money guys?

PS: Oh, and now the whole site is down.. saying Service unavailable.  :-[

Update:
My cex.io id --  up106766471

Really, once a GBP withdrawal is marked as completed from a UK exchange to a UK bank in GBP - it should be quick?

I deposited money to CEX.IO last Monday. I made a same day wire transfer, however it took until Friday before the funds were available. (Other exchanges have made the funds available the same day)
I then decided to withdraw the funds immediately since the market was so thin, and would require buying at much higher prices than available elsewhere.  I advised CEX.IO immediately that I had decided not to trade, and that I wished to have my funds returned. However, their compliance team replied that I had to fill in various AML/KYC forms that had previously been sent to me, in order for them to allow me to make further deposits (!) and marked my request as 'solved' (!)
I replied immediately that I was not asking to make further deposits, as I had decided not to trade, and was simply requesting that they refund my funds to the bank account that I sent it from, which should not require any AML/KYC, the laws of which I am very familiar having worked in the financial industry myself.
I subsequently received an acknowledgement that my withdrawal request "has been processed", and we'll see how it progresses.
I sincerely hope CEX.IO will in fact refund the money, although it is very disheartening to hear the problems experienced by others, posted here and in other forums.

I'm glad to report that I did get my money back from, but lost about £70 in wire/fees etc and about 10 days in the process - which is a long time in crypto-investing world - especially now. It's a big shame they have such high margins (compared to many other exchanges), very demanding compliance requirements, and slow deposit/withdrawal times etc. Otherwise they could be a top-class Exchange - I truly hope they evolve into that. Just a word of advice to anyone else using them, or having issues, that you WILL get your money back, but it may take longer than hoped, and will require patience... and if you're considering a GBP deposit, perhaps reconsider and make a USD or EUR deposit instead until their GBP market fattens up!

i always withdraw with sepa from cex.io without problem , in max 3 days the money was in my bank account.. yesterday i make anothe withdraw and i hope it' works like always..

Request #526125

always better review for cex.io if work like always..
:-)

Dear,

I have two pending withdrawals for more than 1 banking day; one of them is from 14 Dezember ( 6 days ago...).

Im getting worried...

2017-12-18 07:32:05   2017-12-18 07:32:08   5222587655   Withdrawal   EUR   -5602.82 EUR   SEPA   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
2017-12-14 20:18:38   2017-12-14 20:18:48   5202666930   Withdrawal   EUR   -4693.57 EUR   SEPA   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.

up103914944
Ticket 528964

Miguel

I received the funds after 9 days, thank you!

Dear,

I have two pending withdrawals for more than 1 banking day; one of them is from 14 Dezember ( 6 days ago...).

Im getting worried...

2017-12-18 07:32:05   2017-12-18 07:32:08   5222587655   Withdrawal   EUR   -5602.82 EUR   SEPA   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.
2017-12-14 20:18:38   2017-12-14 20:18:48   5202666930   Withdrawal   EUR   -4693.57 EUR   SEPA   Payment verification   We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates.

up103914944
Ticket 528964

Miguel

We sincerely apologize for inconveniences you may have experienced with delays. We are already undertaking all measures to lift ticket and verification procedures. Read more here. (https://blog.cex.io/news/lifting-ticket-verification-systems-cex-io-16228)

Hi my customer id is up106155156.
I was trying to withdraw 500$ using the Mastercard debit card added in my profile on 29th Dec 2017.

The withdraw request is shown as completed in balances section of mobile app. But i have not received the withdrawn money yet.

Instead additional 500$ has been deducted from the card. I had not given the CVV while withdrawing the money as it is not required .But with out that also they are able to deduct the money from my card. How this is possible? Have they stored the my card CVV in thier database? :o

Registered a compliant on the same day using App ticket and mail but haven't got any reply yet.

I don't know where is my 1000$(500$ the amount i was trying to withdraw and another 500$ that got deducted while trying to withdraw). >:(

And by going the complaints against CEX.io and by not getting the proper response i am getting worried and frustrated about it.

I'm waiting for my 2 withdrawals
2017-12-09 10:14:21   2017-12-12 16:38:42   5159882425   Withdrawal   USD   -29095.46 USD   Bank transfer   Sent   Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.
2017-12-08 09:35:51   2017-12-12 16:27:54   5151658759   Withdrawal   USD   -15016.26 USD   Bank transfer   Sent   Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.

CEX did not send money but told "your money has been sent"? What the f*ck is this? up107139385

Same problem for me
2018-01-02 19:24:45   -568.32 EUR   Pending    WITHDRAW   -   Bank Transfer
Withdraw pending since more than 24 hours.
No answer from cex.io support !  :(
cex.io request number : 592570

We will investigate the issue and hope to find the resolution as soon as possible.

Same here I have done a withdrawal of 6 ETH today morning and It has been whole day but It is not showing on blockchain.

https://etherscan.io/tx/0x90af2efe53a69921a1b1a35fd8cb49dc631f275530fd10e51133664a23600ac9

I have raised a ticket with support but there is no response. Please CEX.IO team could you let me know what happened.?? :'( :'(

User ID
up113183313

We will try to clarify the issue with the concerned department.

We will try to clarify the issue with the concerned department.

I still have not received my money, I'm afraid I could have been scammed by CEX.IO:/ up107139385
Since i have ordered the withdrawal, i got only one "copy&paste" response from CEX support. Really bad experience with that exchanger guaranteed.

Our Finance team needs to clarify the case with the bank. As soon as they get the information, you will be updated, and your money will be delivered.

look at my transaction:
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. i am swearing all the day to you. how could you pay 23 sats per byte.

Hi CEX.IO! Awesome you are checking this thread, so thank you for that!

I have a number of Crypto Capital USD withdrawals pending, the oldest from January 4th, and there is no movement on them. Is this normal for this type of transaction, please? Any way to get some predictability? I can provide my account number and the ticket I created for this.

The message on all withdrawals is "We are preparing your withdrawal for sending. If this status lasts more than 1 bank day, please check your email for updates."

I have no email updates.

Thanks!

The withdrawals were all approved today. Thanks!

It been around a week i haven't received any proper reply. Could you please expedite the process as i am really getting tensed.

User UP114671349 here.

What is up with the long wait for a scripted answer to an issue?

I added a card, verified, completed the mandatory deposit and the card withdrawal option is not available. Per your site, once a visa card deposit is completed you should be able to withdraw immediately. I waited many days for a response to be told the following: "It is a kind request for you to try again... you may delete and add the card again and after the small amount of test charge is taken and card is verified it should avail the withdrawals for you. - Akhil G (SUPERVISOR)"

I tried it, needless to say, I had to deposit more money into my account, and still cannot withdraw.

I even added a second card, deposited more money, and cannot withdraw to the new card either.

Please resolve the issue.

Thanks

what is your transaction id?

Hey guys,

I currently have some Euros and Dollars on my CEX.io account that i would like to withdraw.

Now there are different options.

For Euro: 1)SEPA (10€)
                2)credit card like VISA (3.50€)
For USD: 1) Bank transfer (50$)
                2) credit card again like VISA (3.80 $)
 

My question is how long does each approximately take to process a withdrawal? Do you guys have any experience with it?


I tend to prefer the VISA withdrawal because of the lower fees but i've never seen the option to transfer funds direktly to my credit card from a forgein account. Have you guys tried that?


thank you a a lot! :)

Finally received a reply this morning, but it is useless, as expected. It's as if they do not read what we write. The response from the supervisor was: "May I kindly request you to let me know what error do you see while withdrawing?"

ONCE AGAIN - there is no error, but I simply DO NOT have the option to withdraw. The button is greyed out.

I guess I'll receive another reply in about three days.

I NEED SWIFT DOCUMENT:

TICKET "request (616994)"

I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!


PLEASE SWIFT MT103!




 

I NEED SWIFT DOCUMENT:

TICKET "request (616994)"

I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!


PLEASE SWIFT MT103!




 

Still waiting for my 15kusd, support is terrible. Let's help lose customers for CEX, they do not embrace this business. up107139385

https://www.facebook.com/groups/142148616441271/

Dear Cex.oi

I withdrew from my btc wallet at cex.io and transferred to my other wallet a week ago (2018-01-03 12:14:21).
I double checked everything before i transferred my BTC. I also authorized the transfer from the email however my other wallet hasn't received btc yet.

User ID up113897193,
Transaction id  5339583544

Blockchain.info shows that "Transaction not found"
https://blockchain.info/tx/78fc3fdbaa35c0740926c5a379090925e61593469feafb800ce8cd81531355ed

Could you please review my transaction and advice when i can expect my btc? I am afraid to deposit more funds to cex.io untill my transaction is completed.
What should I do? Any assistance would be appreciated.

Thanks for this but Although I am waiting for my money, based on my research THEY ALWAYS PAY, it was partly my fault. They basically indicated they Wire transfers may take up to 60 days I thought that would never happen!

So I hope I will receive my funds soon if you go back in this post, you will see almost everyone received at the end. But people participate in the conversation as long as they did not have their money, they get their money and they will never show up here, that's unfortunatley human being! Selfish and short-sighted!

A wire transfer withdrawal for me initiated on 4 December 2017 - over a MONTH ago - has not arrived.

Cex has not responded to any of my tickets. There has been total silence from them apart from the auto acknowledgement messages.

A wire transfer is a bit more complicated for me as I live in St Lucia in the Caribbean, where a wire transfer is a 2 step process via a correspondent bank first, then my local bank, but still it normally takes only 2 to 3 days.

A previous wire transfer from cex took 6 banking days, which was bad, but tolerable - just. Not this time as over a month has passed with no response from customer support = an incredibly bad experience.

For this withdrawal I used USD which meant a US correspondent bank, which is probably part of the problem. (Between November and December Cex increased the USD minimum for a wire transfer from a smallish figure to $5,000 = an indication of troubles with USD wires?) Using GBP and a UK correspondent bank might have worked better. I asked Cex to cancel the US transfer to let me try one via the UK instead, but as they have ignored my tickets, that option has not been tried.

My Cex id is up109292861

-------

6 Jan update: I have finally received a response from cex! Now to see if anything happens re the withdrawal.

Up107766459. I initiated a $10,000 Mastercard withdrawal and got a confirmation email from CEX.IO the same day. This happened more than 2 weeks ago. CEX states that bankcard withdrawals have a maximum wait times of 3 days. No funds arrived at the bank and the bank says that no transfer is being processed. I contacted CEX  multiple times via support ticket and got no material reply but a generic one time email that they are working on it.  This has now caused me significant financial damage and loss of income measured in thousands. Effectively this is a misappropriation of funds. I will edit the post if the issue is addressed.

i sent a bitcoin withdrawal from cex.io about 3 hours ago and nothing is showing up on blockchain

what the hell? the site says 2 minute withdrawals and yet 3 hours and nothing?

https://support.cex.io/hc/en-us/requests/611804

please help!!! process  my withdrawal!!!!!! and please send right fee i paid .0012 for fee

Hello CEX,

I have SEPA withdrawals 5284910181 and 5291468023 since 2 weeks on "Payment is being checked by compliance. Please check your email for details." There has been no emails despite several requests to support. How much longer before it even gets sent?

https://www.facebook.com/groups/142148616441271/

I'm the same, a U.S. user.
There is no way to get fiat money out, currently, if you are in the U.S.  I'm also waiting on a response. I transferred $25 and don't get the withdrawal button.
Its kind of clear when you go to the withdrawal and look at the restrictions.
And that line about getting verified if you're a U.S. user -- seems to mean that IF they allowed U.S. withdrawal you would need to go through verification - but they don't allow U.S. withdrawal at this time.

It would be nice if CEX.IO would just respond to this situation. The U.S. is a big place they should just make it clear. Don't use us for now.
Maybe you can get a refund of the money you transferred. Otherwise you can trade and move money out via a crypto currency to another exchange.

I'm just puzzled why they can't work with the U.S but Bitstamp can?
I'm puzzled why so much country restrictions with CEX.IO?

Still waiting for my 15kusd, support is terrible. Let's help lose customers for CEX, they do not embrace this business. up107139385

I have requested a bank transfer (EUR SWIFT) on Jan 3rd and it shows completed on Jan 9th (transaction#5338991380). However, I haven't received the money yet on my bank account.
I have created a support ticket on Jan 15th (request#625764), and there is no response yet. How long does it take to complete a bank transfer process?

user: up111822535

I am following your case, you initially said 44K was not sent, now you say 15k? Does that mean you received the rest?

IF YOU RECEIVED PLEASE TELL THAT BECAUSE MANY PEOPLE HERE FEEL LIKE THEY WOULD NEVER GET THEIR MONEY

CEX.IO please let us know if anything has been done about this tx fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764 ???

I have requested a bank transfer (EUR SWIFT) on Jan 3rd and it shows completed on Jan 9th (transaction#5338991380). However, I haven't received the money yet on my bank account.
I have created a support ticket on Jan 15th (request#625764), and there is no response yet. How long does it take to complete a bank transfer process?

user: up111822535

Nothing yet, despite "we will request the details form our bank regarding your withdrawal" on 9 Jan.

It is now SIX WEEKS since the wire transfer was initiated and not only has it not arrived. CEX hasn't even told me what is happening. Beyond belief!

The tech team still needs some time to resend the transaction. We kindly ask for your patience regarding the matter.

Have been really patient, this transaction is not just mine I know more people whose money is stuck because of this transaction, what exactly is the problem? Can you atleast stop broadcasting the transaction so that it is dropped from the blockchain and it comes back to our CEX.IO account?

If you give us more information we can do something.

I have funds stuck now for 31 days with no replies and no resolutions.

I withdrew 1354.75 USD to my credit card on December 19, still nothing has arrived.

The transaction details are:
2017-12-19 04:28:41   1354.75 USD   Credit card: XXXX-XXXX-XXXX-3670 Completed

I have tickets with ZERO replies from 14 days ago

ticket: #549834 - started December 22, 2017 17:44
ticket: #600164 - started January 05, 2018 15:52 - no reply at all.

I need some serious help with this.

I am fully verified. Have 2FA. Everything is in order. But no funds, and there is ZERO response from CEX.

At this stage, even a cancellation of transfer and place back into my CEX account would be helpful.

I transferred $ 500 from my VISA 1972 card that ended with transaction ID number up106632955, on 2018-01-02.

However, the date is 2018.01.19 and the money is still not accounted for.

It is told me that there was not any money coming in, waiting or being rejected when I was talking to my bank.

I would like to be informed about the matter, as soon as possible.

And please send me withdrawal receipts..

Thanks.

We have escalated the case to the Finance department. Please wait for the updates.

Dear XXXXX

Now we actively solve your tickets in several streams.

=You can help us very much if you carefully read the following information=

If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found".

1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card.
This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience.

2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard.

3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit.

4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card.
Also please check if we support card withdrawals in your region
https://cex.io/limits-commissions#/direction/withdrawal
For example,
- US citizens can't make card withdrawals, but are authorized to make card deposit
- Indian customers are not allowed to withdraw via VISA
If the problem persists, create a separate ticket through https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message.

5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card.
If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases.

If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem.

Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request.

We reserve the right to lower the priority of tickets, which are created for the same request.
We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure.
Thank you for understanding.
CEX.IO Team

Your case is under review of the Finance department. Please, wait for the updates from them.

We have escalated the case to the Finance department. Please wait for the updates.

You have received a reply regarding your withdrawal in the ticket. Please check it and clarify the situation with your bank.

Dear Cex,

I made a Crypto Capital withdrawal request on 19.01.2018.
It says on your website that:

"We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates."

I haven't received any updates. In fact all I received is automated emails telling me I should wait at least 10 days.

If I will wait for days and days (may be weeks who knows!), what's the point of Crypto Capital integration ?

Transaction ID: 5470201897
User: up110029869

Yes, I just received a response. It was a copy and paste EXACT copy of the reply you sent me on Dec 26. It has been nearly one month, and CEX.io send me the same useless reply.

I gave all the details you mentioned to my Bank, my Bank said there is NO funds, those details do NOT match any payments.

My bank needs a trace sent from your bank to my bank. Else, just cancel the transaction, and deposit the money back into my CEX.io account.

35 days now, and my money is still missing. And CEX is just regurgitating the responses with NO care and NO one actually reading the tickets.

This is horrid!

I've made a bank withdraw on 23/12/2017 and I still haven't received my funds and nobody replied to my ticket. TICKET #632109

for me the withdrawal times are a mixed experience so far. I've had some SEPA transactions received in a few days, but 2 others initiated end of December as well, took almost a month to arrive. Same with $ withdrawals, some within days, 2 still outstanding since a month, even though marked as sent.

Unfortunately, it is impossible to return the money back at the current stage. In one of the letters, our support team member asked about the official confirmation from the bank that the funds did not arrive. Can you provide them with it so that we were able to start an investigation?

The situation is connected with the fact that there is an immense load on the platform. Please wait for the updates. As soon as the payment is processed, you will be notified.

Hello, It's been more than 6 days i made a CryptoCapital withdrawal request on 18.01.2018. And the transaction has not yet been processed when cex says withdrawals from our side are subjected to be processed the same day or the day next from its initiation at CEX. here in these link https://support.cex.io/hc/en-us/articles/115001103888-What-is-Crypto-Capital-payment-method- 

Why not processed?

Transaction Id:  5465190111

Please tell us your user ID or ticket number to investigate the issue.

Hey there!

I have the same problem with Crypto Capital.
1. I placed withdrawal order on 13.12.2017
2. Next day 14.12.2017 they confirmed: Transaction has been debited
3. it's been 25 business days (6 weeks)
4. the amount $ 9 890 Crypto Capital confirmed as debited has never come to my U. S. Bank
5. Transaction ID: SW-183715
It's not 10-day delay... it's outrageous!!!!

Its totally a scam... I withdraw 7000 and after several day withdraw 6000. 7000 was in progress and 6000 was rejected because they don't want to be accused to suspend others money for blablabla... Then after 15 banking days I suddenly received an email funded my account with the first 7000 confirmed withdrawal. I will never use it again. You can only buy from them with credit card at high price but can never withdrawal your money. What a Great Britain company LOL. I at last need to use the returned balance to buy ETH and transfter to other exchange to withdraw money at high fluctuation risk of the ETH price of that day. Verified account. Tons of emails sent and tons of automatic reply scam emails received. How could such a well decorated website to scam for just 13000 bucks? Shame on cex.io...

It is now SEVEN WEEKS since the wire transfer was initiated and not only has it not arrived, CEX hasn't even told me what is happening, despite the "Your case is under review of the Finance department. Please, wait for the updates from them." type promises.

1. There is no way my bank will write an official letter. They won't do anything for anyone. Their answer is simple. We didn't receive the funds. Those transaction details you gave do NOT match ANYTHING in their system. So their answer to you is also simple = "As the sending party is the one who initiated the funds transfer, only they can initiate a funds trace. Please ask the sender to initiate a trace"

2. I have sent CEX my account statement, proof that funds did NOT arrive.

36 days and counting.

@cex.io, why are u silent on this. How many days it will take to complete the transfer and give me the information about my deducted money  >:(
Its been more than two weeks i haven't received any useful update apart from that useless generic reply.

I was recommending my friends to use this platform but i think that was a huge mistake from my end. U r not able to handle customer problems at all.

I try to withdraw USD to my verified VISA card, but my request rejected.
I tried to do it several days and with different amount, but all time it was rejected instantly.
Why it happens? I did not received any answer on my ticket 645698 from support.

did you get your money?



I am similar to you.

The 2 withdrawal to credit card  I gave 5 days ago did not reach my account yet. they says only 3 days !!


and one of the two withdrawal orders I gave yesterday does not even appear in the process, so money is lost.
There are 2 shooting defenses available at $ 1,000 and $ 2000, but not even on the $ 2000 transaction list.

2018-01-29 15:08:08   -2000.00 USD   1025.37    WITHDRAW   -   Credit card: XXXX-XXXX-XXXX-2794 Completed
THIS IS LOST...   Transaction ID  NOT FOUND !!!!
userıd up115149936

Up to now, I have perfectly withdrawal my money via VISA withdrawals and all transactions added to my bank account in 2 days, but since 25th of January I made 7 withdrawals and none of them added to my bank account, all payments are accepted in your side, but when I call to the bank they say; there is no incoming payment to my VISA. I opened tickets but automatic answer responded and closed the ticket. In conclusion I didn't received any payment, altough 5 business days passed

Followings are my payment details;

2018-01-27 18:42:26   2018-01-27 18:42:28   5532599252   withdrawal   USD   -941.64 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 18:23:35   2018-01-27 18:23:37   5532506179   withdrawal   USD   -2000.00 USD   Card   Sent   Your withdrawal has been sent.

2018-01-27 02:45:11   2018-01-27 02:45:14   5528358960   withdrawal   USD   -1056.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 17:25:18   2018-01-26 17:25:21   5525799017   withdrawal   USD   -964.21 USD   Card   Sent   Your withdrawal has been sent.

2018-01-26 12:57:30   2018-01-26 12:57:33   5524410626   withdrawal   USD   -968.96 USD   Card   Sent   Your withdrawal has been sent.

2018-01-25 16:27:33   2018-01-25 16:27:36   5518736960   withdrawal   USD   -1915.93 USD   Card   Sent   Your withdrawal has been sent.


I didn't receive any payments yet
My Request : 653243

Please update us on the state of your transactions.

https://support.cex.io/hc/en-us/requests/394655

cex.io turned off my verified account.
Has not responded to kyc verification for months.
I can not deposit a deposit they do not answer.

Dear Support Team,
I have tried to withdrawal my money to my verified VISA card but it is pending, could you please have a look for it?
Thanks in advance
Transaction id:5632518199

I cannot deposit or withdraw using visa.

The withdraw option doesn't show up at all.

I tried a deposit but it was rejected.

I entered a support case but they cancelled it and said to wait 10 days.

Harumph.

Can you please clarify with your bank whether the payment is not rejected by them.

This has nothing to do with my bank. 

The previously verified VISA card I have on your site no longer shows up as an option to make withdrawals.  So I cannot even initiate a withdrawal from CEX.

And your system cancelled my support requests and said to wait 30 days.

Wait 30 days to report your site doesn't work?

What fucking sense does that make.

Kindly tell us your user ID.

First time trying to withdraw by wire transfer - 10 days passed and payment status is still verification.
When are you going to send it (withdrawal id #5656923266) ?

If you are not able to send my payment - cancel it and return to balance, I will withdraw another way.

Very unhappy with this situation.

   
Liudmila Raspopova 15 фeвpaль 2018 г. 17:27Oжидaeт yтвepждeния
Дoбpый дeнь,

17.12.2017г. я зaвeлa 0.499 ( 0.2 +0.299 )BTC нa cвoй aккayнт и
yжe 2 мecяцa эти BTC oбoзнaчeны  кaк HEПOДTBEPЖДEHHAЯ TAHЗAКЦИЯ нa мoeм aккayнтe.
Ha Blockchain.info. вce тpaнзaкции были пoдтвepждeны в тoт жe дeнь 17.12.2017.

Двa мecяцa я пишy в пoддepжкy пиcьмa c пpocьбoй oбъяcнить мнe- "Гдe мoи дeньги?"
И зa двa мecяцa мнe никтo ничeгo нe oтвeтил ( 1 мecяц мнe пиcaли- "Ждитe oтвeтa" Ceйчac support нe oтвeчaeт coвceм!) .

Bepнитe мнe мoи BTC!!!

https://blockchain.info/address/36ZpMoe7E7JfsT3RF8biH3CZN3skAcSpvJ

17.12.2017. I got 0.499 (0.2 +0.299) BTC on my account and for 2 months these BTC are marked as UNFORGETTED TRANSACTIONS on my account. On the  Blockchain.info. all transactions were confirmed on the  December 17, 2017.

For 2 months I am writing in support of a letter asking me to explain- "Where is my money?" And for 2 months no one answered me.

Give me back my BTC !!!

https://blockchain.info/address/36ZpMoe7E7JfsT3RF8biH3CZN3skAcSpvJ

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58   Date updated:  2018-03-03 11:50:59   Transaction id: 5770582881   

Date created: 2018-03-02 07:46:41   DAte uploaded: 2018-03-02 07:46:43   Transaction id: 5764313593   


I have been waiting for 5 days, please cancel them and add to my balance again.

Our finance department is currently looking into the issue. They will update you as soon as there are any updates.

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58   Date updated:  2018-03-03 11:50:59   Transaction id: 5770582881   

Date created: 2018-03-02 07:46:41   DAte uploaded: 2018-03-02 07:46:43   Transaction id: 5764313593   


I have been waiting for 5 days, please cancel them and add to my balance again.

just checked general experience regarding cex.io withdrawal, coz just wanna deposit with 0% fee by plastic card (they launched promo campaign)... so what's the experience in 2020?

just checked general experience regarding cex.io withdrawal, coz just wanna deposit with 0% fee by plastic card (they launched promo campaign)... so what's the experience in 2020?

They have a representative here who seems to be active and could get you an answer real quick. Try sending a private Message to this profile - CEX (https://bitcointalk.org/index.php?action=profile;u=148073). The operation of the platform looks to be operating smoothly at the moment as witnessed by no latest complaints and negative reviews from customers

just checked general experience regarding cex.io withdrawal, coz just wanna deposit with 0% fee by plastic card (they launched promo campaign)... so what's the experience in 2020?

they just added some new features like staking, margin trading and listed more coins/tokens. I use them almost regularly on weekly basis, and basically, everything works fine. they may have a problem at the moment with certain functionalities, but as far as I have noticed it is all solved as soon as possible
also, their support does a great job.

just checked general experience regarding cex.io withdrawal, coz just wanna deposit with 0% fee by plastic card (they launched promo campaign)... so what's the experience in 2020?