CEX.IO Withdrawal times - any experience?

[bebrno]

We sincerely apologize for inconveniences you may have experienced with delays. We are already undertaking all measures to lift ticket and verification procedures. Read more here.

From what I've read CEX always does those withdrawals at the end!
I red somewhere on CEX that they approve bank transfers within a day

Please kindly take a look at my ticket

[1715386281]

1715386281

[1715386281]

1715386281

[aaarun]

Hi my customer id is up106155156.
I was trying to withdraw 500$ using the Mastercard debit card added in my profile on 29th Dec 2017.

The withdraw request is shown as completed in balances section of mobile app. But i have not received the withdrawn money yet.

Instead additional 500$ has been deducted from the card. I had not given the CVV while withdrawing the money as it is not required .But with out that also they are able to deduct the money from my card. How this is possible? Have they stored the my card CVV in thier database?

Registered a compliant on the same day using App ticket and mail but haven't got any reply yet.

I don't know where is my 1000$(500$ the amount i was trying to withdraw and another 500$ that got deducted while trying to withdraw).

And by going the complaints against CEX.io and by not getting the proper response i am getting worried and frustrated about it.

[Crypto_Analyzer]

I'm waiting for my 2 withdrawals
2017-12-09 10:14:21   2017-12-12 16:38:42   5159882425   Withdrawal   USD   -29095.46 USD   Bank transfer   Sent   Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.
2017-12-08 09:35:51   2017-12-12 16:27:54   5151658759   Withdrawal   USD   -15016.26 USD   Bank transfer   Sent   Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.

CEX did not send money but told "your money has been sent"? What the f*ck is this? up107139385

[PhilippeD]

Same problem for me
2018-01-02 19:24:45   -568.32 EUR   Pending    WITHDRAW   -   Bank Transfer
Withdraw pending since more than 24 hours.
No answer from cex.io support !  
cex.io request number : 592570

[CEX]

Hi my customer id is up106155156.
I was trying to withdraw 500$ using the Mastercard debit card added in my profile on 29th Dec 2017.

The withdraw request is shown as completed in balances section of mobile app. But i have not received the withdrawn money yet.

Instead additional 500$ has been deducted from the card. I had not given the CVV while withdrawing the money as it is not required .But with out that also they are able to deduct the money from my card. How this is possible? Have they stored the my card CVV in thier database?

Registered a compliant on the same day using App ticket and mail but haven't got any reply yet.

I don't know where is my 1000$(500$ the amount i was trying to withdraw and another 500$ that got deducted while trying to withdraw).

And by going the complaints against CEX.io and by not getting the proper response i am getting worried and frustrated about it.

We will investigate the issue and hope to find the resolution as soon as possible.

[CEX]

I'm waiting for my 2 withdrawals
2017-12-09 10:14:21   2017-12-12 16:38:42   5159882425   Withdrawal   USD   -29095.46 USD   Bank transfer   Sent   Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.
2017-12-08 09:35:51   2017-12-12 16:27:54   5151658759   Withdrawal   USD   -15016.26 USD   Bank transfer   Sent   Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.

CEX did not send money but told "your money has been sent"? What the f*ck is this? up107139385

Your case was already escalated to the concerned department. As soon as there are any updates, you will be informed.

[CEX]

Same problem for me
2018-01-02 19:24:45   -568.32 EUR   Pending    WITHDRAW   -   Bank Transfer
Withdraw pending since more than 24 hours.
No answer from cex.io support !  
cex.io request number : 592570

As far as our support and finance team are experiencing an increased load with customers' tickets, it takes longer to process the payments and to respond to the tickets. At the same time, it is indicated on the website that bank withdrawals may take some time. You will definitely receive your money, just let us a bit more time to deal with every customer's request.

[Dev26]

Same here I have done a withdrawal of 6 ETH today morning and It has been whole day but It is not showing on blockchain.

https://etherscan.io/tx/0x90af2efe53a69921a1b1a35fd8cb49dc631f275530fd10e51133664a23600ac9

I have raised a ticket with support but there is no response. Please CEX.IO team could you let me know what happened.??

User ID
up113183313

[aaarun]

Hi my customer id is up106155156.
I was trying to withdraw 500$ using the Mastercard debit card added in my profile on 29th Dec 2017.

The withdraw request is shown as completed in balances section of mobile app. But i have not received the withdrawn money yet.

Instead additional 500$ has been deducted from the card. I had not given the CVV while withdrawing the money as it is not required .But with out that also they are able to deduct the money from my card. How this is possible? Have they stored the my card CVV in thier database?

Registered a compliant on the same day using App ticket and mail but haven't got any reply yet.

I don't know where is my 1000$(500$ the amount i was trying to withdraw and another 500$ that got deducted while trying to withdraw).

And by going the complaints against CEX.io and by not getting the proper response i am getting worried and frustrated about it.

We will investigate the issue and hope to find the resolution as soon as possible.

It been around a week i haven't received any proper reply. Could you please expedite the process as i am really getting tensed.

[CEX]

Same here I have done a withdrawal of 6 ETH today morning and It has been whole day but It is not showing on blockchain.

https://etherscan.io/tx/0x90af2efe53a69921a1b1a35fd8cb49dc631f275530fd10e51133664a23600ac9

I have raised a ticket with support but there is no response. Please CEX.IO team could you let me know what happened.??

User ID
up113183313

We will try to clarify the issue with the concerned department.

[EKhalid]

Dear CEX.IO

What gaining with my withdrawal 
just i want explain

my ID up115208109

[AutoAbacus]

A wire transfer withdrawal for me initiated on 4 December 2017 - over a MONTH ago - has not arrived.

Cex has not responded to any of my tickets. There has been total silence from them apart from the auto acknowledgement messages.

A wire transfer is a bit more complicated for me as I live in St Lucia in the Caribbean, where a wire transfer is a 2 step process via a correspondent bank first, then my local bank, but still it normally takes only 2 to 3 days.

A previous wire transfer from cex took 6 banking days, which was bad, but tolerable - just. Not this time as over a month has passed with no response from customer support = an incredibly bad experience.

For this withdrawal I used USD which meant a US correspondent bank, which is probably part of the problem. (Between November and December Cex increased the USD minimum for a wire transfer from a smallish figure to $5,000 = an indication of troubles with USD wires?) Using GBP and a UK correspondent bank might have worked better. I asked Cex to cancel the US transfer to let me try one via the UK instead, but as they have ignored my tickets, that option has not been tried.

My Cex id is up109292861

-------

6 Jan update: I have finally received a response from cex! Now to see if anything happens re the withdrawal.

[Dev26]

Same here I have done a withdrawal of 6 ETH today morning and It has been whole day but It is not showing on blockchain.

https://etherscan.io/tx/0x90af2efe53a69921a1b1a35fd8cb49dc631f275530fd10e51133664a23600ac9

I have raised a ticket with support but there is no response. Please CEX.IO team could you let me know what happened.??

User ID
up113183313

We will try to clarify the issue with the concerned department.

Any Updates It is really tough to wait for days and weeks without any update

[chickpeas]

Same here I have done a withdrawal of 6 ETH today morning and It has been whole day but It is not showing on blockchain.

https://etherscan.io/tx/0x90af2efe53a69921a1b1a35fd8cb49dc631f275530fd10e51133664a23600ac9

I have raised a ticket with support but there is no response. Please CEX.IO team could you let me know what happened.??

User ID
up113183313

We will try to clarify the issue with the concerned department.

Dear Cex team ,

Are new registrations closed now ? When will it be open again ?

[monotheist]

Do not waste time with cex.io both their cash withdrawals and their BTC withdrawals are messed up completely, you can see multiple threads on this subject.

For their BTC transfer they take the withdrawal fee from you but they bunch a huge number of transactions together and some of these transactions due to low average fee get stuck forever.

Take this for example https://blockchain.info/tx/fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764

You can see it is still unconfirmed.

[Crypto_Analyzer]

 I still have not received my money, I'm afraid I could have been scammed by CEX.IO:/ up107139385
Since i have ordered the withdrawal, i got only one "copy&paste" response from CEX support. Really bad experience with that exchanger guaranteed.

[CEX]

I still have not received my money, I'm afraid I could have been scammed by CEX.IO:/ up107139385
Since i have ordered the withdrawal, i got only one "copy&paste" response from CEX support. Really bad experience with that exchanger guaranteed.

Our Finance team needs to clarify the case with the bank. As soon as they get the information, you will be updated, and your money will be delivered.

[Xletoq]

I think you do not have enough resources to manage/solve problems. You must upgrade your services or recruit some ppl....

1 weeks of time without response = Madness in 2018. You shall read some customer care issues also...

[monotheist]

I still have not received my money, I'm afraid I could have been scammed by CEX.IO:/ up107139385
Since i have ordered the withdrawal, i got only one "copy&paste" response from CEX support. Really bad experience with that exchanger guaranteed.

Our Finance team needs to clarify the case with the bank. As soon as they get the information, you will be updated, and your money will be delivered.

Please also reply to my issue of stuck transaction because you bunched too many transactions and low fees, dont ignore it.

[maicoh84]

Up107766459. I initiated a $10,000 Mastercard withdrawal and got a confirmation email from CEX.IO the same day. This happened more than 2 weeks ago. CEX states that bankcard withdrawals have a maximum wait times of 3 days. No funds arrived at the bank and the bank says that no transfer is being processed. I contacted CEX  multiple times via support ticket and got no material reply but a generic one time email that they are working on it.  This has now caused me significant financial damage and loss of income measured in thousands. Effectively this is a misappropriation of funds. I will edit the post if the issue is addressed.