CEX.IO Withdrawal times - any experience?

[cwstan84]

I Have did few bank transfer withdraw , one is 12 sept and 19 sept. And yet until today I still didn't receive any single sen. The CEX stop reply my email for 1 weeks. and yet for these 2  months and almost 3 months they can't even provide a good reason or bank transfer order to proof to me.

can you please leave us ID or ticket number? Thank you in advance

up108630167
this is my ID, my case been drag for almost 3 months. understand that alot of work for CEX but 2 and the half month is really cannot acceptable. These two months is really made us fluctuation.

CEX service is really super bad and slow and irresponsible. My case been almost 3 months. I believe should put in priority . and yet I only keep receive the same email < we have pass to our finance team look into it. I been receive more than 10 this email and yet no any further update. total bullshit

we are sorry about your experience, we are really seeing a huge inflow of users and constantly increasing our teams. Since we are compliant with all regulations in the countries where we are operating we still need to give the same detail attention to every user. Thank you for your passionce. Do you still need any help from us in contacting support?

do you think this can be accept. when you deal with new client and ignore exiting client ,and ask them to wait for 2.5 months? fcfs , you should solve old case first and not keep drag. this will just increase the job to trace in future when case are too long .. please faster return my money back.

[1715053155]

1715053155

[1715053155]

1715053155

[1715053155]

1715053155

[1715053155]

1715053155

[1715053155]

1715053155

[1715053155]

1715053155

[konman123]

I must warn you that this market place seems to be somekind of scam.

I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.

I have not got reply from support either.

My user id in cex.io is up109694801

Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.

Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.

Now it is total three weeks that I have waited the transfer to take place.

[konman123]

I have contacted a lawyer from London and we are going to fill a criminal investigation of cex.io including boardmembers such as Oleksandr Lutskevych. I have collected list of names from support which I will add to investigation request.

For all members who have money stolen by CEX.IO please send me PM and enclose all mails etc. you have sent and got from CEX.IO support team.

[cwstan84]

CEX keep reply me email and facebook messager

"Thank you for your patience.

Transactions you are concerned about is now being processed by the blockchain.
We are sorry for the delay, please be informed that it is caused by the blockchain itself, not by CEX.IO. Hence, we can not influence the process or fasten it in any way.

We kindly ask you to have some patience, your coins should be delivered as soon as the transaction has enough confirmations on the blockchain.
Thank you for understanding.

Please clarify you don't receive funds for all 3 bank transfer withdrawals?

Thank you in advance for your answer.
Best Regards,
Bill
Support team"

Such email I have receive for the pass 2.5 months almost 10-20 this kind reply . They keep say too many new clients . And I am wondering is it only accept new client money and existing client money is become their money >?

[CEX]

I must warn you that this market place seems to be somekind of scam.

I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.

I have not got reply from support either.

My user id in cex.io is up109694801

Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.

Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.

Now it is total three weeks that I have waited the transfer to take place.

Hello, we have sent the reminder to Finance Team, they confirmed money was sent to your account. We will be grateful for your patience. Also please pay attention that under our terms of use it can take around 20 bank days.

[cwstan84]

I must warn you that this market place seems to be somekind of scam.

I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.

I have not got reply from support either.

My user id in cex.io is up109694801

Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.

Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.

Now it is total three weeks that I have waited the transfer to take place.

Hello, we have sent the reminder to Finance Team, they confirmed money was sent to your account. We will be grateful for your patience. Also please pay attention that under our terms of use it can take around 20 bank days.

Why my case still cannot solve? now you guys ignore my email

[CEX]

I must warn you that this market place seems to be somekind of scam.

I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.

I have not got reply from support either.

My user id in cex.io is up109694801

Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.

Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.

Now it is total three weeks that I have waited the transfer to take place.

Hello, we have sent the reminder to Finance Team, they confirmed money was sent to your account. We will be grateful for your patience. Also please pay attention that under our terms of use it can take around 20 bank days.

Why my case still cannot solve? now you guys ignore my email

Dear user, our finance team confirmed you money were sent to your account. It could possibly happen some extra delay due to bank holidays. Please, could you send us a reminder to PM (it would be easier and faster to get it) in some days if you're not getting it to your account? We would escalate the question again. Thank you in advance!

[Akboi]

Cex.io is run by crooks. I had less than 0.01 BTC and BCH in my account, first I wanted to trade BCH to get more BTC but it says minimum amount to trade is 0.1 BCH (which is over $100). I said Ok, then I withdraw my coins, what a surprise! Minimum withdrawal is 0.01 BTC. So I can't withdraw my own money (which is $100 around). Basically they stole my coins. This is robbery.

[cwstan84]

I must warn you that this market place seems to be somekind of scam.

I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.

I have not got reply from support either.

My user id in cex.io is up109694801

Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.

Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.

Now it is total three weeks that I have waited the transfer to take place.

Hello, we have sent the reminder to Finance Team, they confirmed money was sent to your account. We will be grateful for your patience. Also please pay attention that under our terms of use it can take around 20 bank days.

Why my case still cannot solve? now you guys ignore my email

Dear user, our finance team confirmed you money were sent to your account. It could possibly happen some extra delay due to bank holidays. Please, could you send us a reminder to PM (it would be easier and faster to get it) in some days if you're not getting it to your account? We would escalate the question again. Thank you in advance!

everyone here can see how they just copy and paste and answering people question. I have state many time my case is 3 months . and they even dare to reply say that bank holidays... etc. omg . what kind of customers service that don't even read properly people comments. I email them more than 50 times and yet always so reply me same email

[CEX]

Cex.io is run by crooks. I had less than 0.01 BTC and BCH in my account, first I wanted to trade BCH to get more BTC but it says minimum amount to trade is 0.1 BCH (which is over $100). I said Ok, then I withdraw my coins, what a surprise! Minimum withdrawal is 0.01 BTC. So I can't withdraw my own money (which is $100 around). Basically they stole my coins. This is robbery.

We are sorry about your situation, that's why we recommend first read rules. There is no hidden information and it helps you to avoid an unpleasant situation like this one. Anyway, let's check what we can do, you can leave us your ticket number, we will send it to finance department and ask to help you.

[CEX]

I must warn you that this market place seems to be somekind of scam.

I withdrawed on 2017-10-21 10:32 over 22 000 USD but still today transactions seems to be pending state.

I have not got reply from support either.

My user id in cex.io is up109694801

Sorry for the inconvenience caused, your question is currently under our financial department control. Please also pay the attention to our fee schedule. It can take some more days for the verification and withdrawal https://cex.io/limits-commissions.

Transaction has been now one week "Bank Transfer Completed" state but money has not arrived to my bank.
I have asked what is the name and address of bank where transfer should come from so I could ask more information from my bank, but has not got reply.

Now it is total three weeks that I have waited the transfer to take place.

Hello, we have sent the reminder to Finance Team, they confirmed money was sent to your account. We will be grateful for your patience. Also please pay attention that under our terms of use it can take around 20 bank days.

Why my case still cannot solve? now you guys ignore my email

Dear user, our finance team confirmed you money were sent to your account. It could possibly happen some extra delay due to bank holidays. Please, could you send us a reminder to PM (it would be easier and faster to get it) in some days if you're not getting it to your account? We would escalate the question again. Thank you in advance!

everyone here can see how they just copy and paste and answering people question. I have state many time my case is 3 months . and they even dare to reply say that bank holidays... etc. omg . what kind of customers service that don't even read properly people comments. I email them more than 50 times and yet always so reply me same email

We got the information your money has been sent your to your particular case and asked you to remind if they arrived or no. If no, please write your id again, we will send inquiry and get back with answer asap

[chiapz]

In my case its been 60 banking days already, well more than 3 months since they 'Processed' withdrawal and they say it is treated as "the highest priority".

CEX : Please look into ticket 339229

Until this is solved, I would need to keep posting to check your status here.

[arturbey]

Unfortunately, I also have  a withdrawal problem with CEX.IO.  I made a withdrawal on November 12 and until now the payment has a PENDING status. I received the same standard answers from their support saying that it takes time, but there is no explanation why it is PENDING from their site, and not AUTHORIZED. It is really very disappointing situation and I am afraid they stole my money. Please advice whether there is some good lawyer with experience in such cases.


My id is up110424363  and ticket number #391954

[arturbey]

Unfortunately, I also have  a withdrawal problem with CEX.IO.  I made a withdrawal on November 12 and until now the payment has a PENDING status.  I received the same standard answers from their support saying that it takes time, but there is no explanation why it is PENDING on their side and not AUTHORIZED. It is really very disappointing situation and I am afraid they stole my money. Please advice whether there is some good lawyer with experience in such cases.


My id is up110424363  and ticket number #391954

[chiapz]

Actually the request of this USD withdrawal was received on AUG 21 and "Successfully Processed" on 08-22.
First they insist it could take 20 banking days. That sounds more than industry standard itself.
Now waiting for more than 60 Banking Days is so ridiculous isn't it?
They say they've submitted to their bank but have not disclosed SWIFT MT103 copy   / Bank contact nor even bank name

Still their response to the ticket is they are working with the highest priority  

CEX: Please look into ticket 339229

In my case its been 60 banking days already, well more than 3 months since they 'Processed' withdrawal and they say it is treated as "the highest priority".

CEX : Please look into ticket 339229

Until this is solved, I would need to keep posting to check your status here.

[CEX]

Unfortunately, I also have  a withdrawal problem with CEX.IO.  I made a withdrawal on November 12 and until now the payment has a PENDING status. I received the same standard answers from their support saying that it takes time, but there is no explanation why it is PENDING from their site, and not AUTHORIZED. It is really very disappointing situation and I am afraid they stole my money. Please advice whether there is some good lawyer with experience in such cases.


My id is up110424363  and ticket number #391954

Hello, we have been informed that the payment was approved, and it has been sent to your account.

[CEX]

Actually the request of this USD withdrawal was received on AUG 21 and "Successfully Processed" on 08-22.
First they insist it could take 20 banking days. That sounds more than industry standard itself.
Now waiting for more than 60 Banking Days is so ridiculous isn't it?
They say they've submitted to their bank but have not disclosed SWIFT MT103 copy   / Bank contact nor even bank name

Still their response to the ticket is they are working with the highest priority  

CEX: Please look into ticket 339229

In my case its been 60 banking days already, well more than 3 months since they 'Processed' withdrawal and they say it is treated as "the highest priority".

CEX : Please look into ticket 339229

Until this is solved, I would need to keep posting to check your status here.

Our deepest apologies, our Finance keep this under control, we will return to you as soon as we get information from the bank. We will update the information via ticket nearest time

[borderline]

i make an withdraw yesterday with sepa, i hope they really don't take this time... 1 month it's too much.

i make 3 sepa and 1 credit card withdraw all delivered in max 4 days...
so i think it's not a cex.io problem...
but i'm waiting for this it's a little more big than the other...

[elikay770]

I deposited money to CEX.IO last Monday. I made a same day wire transfer, however it took until Friday before the funds were available. (Other exchanges have made the funds available the same day)
I then decided to withdraw the funds immediately since the market was so thin, and would require buying at much higher prices than available elsewhere.  I advised CEX.IO immediately that I had decided not to trade, and that I wished to have my funds returned. However, their compliance team replied that I had to fill in various AML/KYC forms that had previously been sent to me, in order for them to allow me to make further deposits (!) and marked my request as 'solved' (!)
I replied immediately that I was not asking to make further deposits, as I had decided not to trade, and was simply requesting that they refund my funds to the bank account that I sent it from, which should not require any AML/KYC, the laws of which I am very familiar having worked in the financial industry myself.
I subsequently received an acknowledgement that my withdrawal request "has been processed", and we'll see how it progresses.
I sincerely hope CEX.IO will in fact refund the money, although it is very disheartening to hear the problems experienced by others, posted here and in other forums.

[borderline]

i make an withdraw yesterday with sepa, i hope they really don't take this time... 1 month it's too much.

i make 3 sepa and 1 credit card withdraw all delivered in max 4 days...
so i think it's not a cex.io problem...
but i'm waiting for this it's a little more big than the other...

guys approved withdraw sepa this morning 8.am money are in my bank now 12.39 am....  CEX.IO THE BEST