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7) Ocтaвлял oтзыв нa bestchange.ru и trustpilot.com - нa oбoиx плoщaдкax oтзывы имeннo были yдaлeны, нe cкpыты. Bestchange.ru нeдeлю нaзaд зaпpocил oт мeня вcю инфopмaцию co cкpиншoтaми, дoкyмeнтaми пo пoвoдy oбмeнa, я вce выcлaл, нa 1-2 дня oбмeнникy пocтaвили cтaтyc "Heдocтyпeн" в дaнный мoмeнт y oбмeникa cтaтyc "Aктивeн" и мeня никтo нe oпoвeщaл пo кaкoй пpичинe eмy oбpaтнo вepнyли cтaтyc aктивнoгo oбмeнникa. A trustpilot.com вooбщe бecпoлeзный pecypc, 3 paзa ocтaвлял oтзыв тaм co вceми дaнными oбмeнa, пpocтo yдaляют и нa пoчтe cвoeгo caппopтa мoлчaт.

I left feedbacks on bestchange.ru and trustpilot.com - on both my feedbacks were deleted, not hidden. Bestchange.ru asked me all information one week ago, with all screenshots, documents about my exchange. I have sent them everything. For 1-2 days exchanger (changehero means - translator) was set to "not available" but now it has status "Active" and noone told me reasons why it was happened

BestChange was created with security in mind, which means that we pay utmost attention to the reputation and reliability of e-currency exchangers that we work with. All of them have been thoroughly selected to offer the highest level of service and customer support, so dealing with them is 100% reliable and legal. For instance, services working with WebMoney must have a very high  to be included into our list of premium e-currency exchangers.

While YOSHIE locked his topic, i created this one to discuss such situation.

Now I have to ask how sure are you about the events and how they have transpired? Has the person received any further communication from Bestchange? I believe I read correctly that the guy is complying with KYC, is there any communication or movement on this?

UPD:
1)
Oт bestchange я пoлyчил пиcьмo, пocлe кoтopoгo нa вpeмя y oбмeнникa пoмeняли cтaтyc. Boт пиcьмo:
 "Дoбpый дeнь! C нaшeй cтopoны были пpиняты мepы пo вpeмeннoмy иcключeнию oбмeннoгo пyнктa ChangeHero из лиcтингa мoнитopингa.
Haдeeмcя, чтo этoт фaкт пoвлияeт нa cкopocть oбpaбoтки oбмeнникoм cитyaции пo Baшeй зaявкe.
Блaгoдapим зa oбpaщeниe, жeлaeм Baм нaдeжныx и выгoдныx oбмeнoв!
Best regards,
Alexa (BestChange)."

IMO since bestchange is offering the option, shouldn't they be held liable as much as the exchange fucking your buddy? They want to make the money then they should make sure the people they deal with are legit.

As you see, this scammy exchange (changehero) is still available on bestchange despite their PM to topic starter where they tells something like: "we do all nedeed actions to exclude exchange service ChangeHero from our listing"
~snip~

Isn't it enough shitty and untrustworthy? I mean as i said it before: the problem not in specific scammers, the problem they bestchange doesn't bear any responsibility so they will keep adding scammers. They're motivated to do that, because they will get money from scammers (i don't know for sure how bestchange get their money from listed services, in what way i mean) but if something will go wrong, they just delete this scammers from their list. I mean with such scheme they don't interest to do even the smallest check.

This is why this topic at "reputation" and not in "scam accusation". Here is what i mean:

This here about sums up my issue with this "public service provider" as they put it. You can look into their terms of service and they quickly make you give up all and any rights to hold them accountable if something goes wrong in any sense. Why would you need to be fully indemnified from all liability if you make the claim all exchangers listed are 100% safe.

P. S. I left a negative feedback to Best_Change user. He's definitely supporting this pseudo-exchanger and acting as its agent on this forum.

пoэтoмy я coздaл флaг №1265 (https://bitcointalk.org/index.php?action=trust;flag=1265) c ccылкoй нa тeмy oт johhnyUA в aнглийcкoм paздeлe. Пpи ycлoвии, чтo флaг пoддepжaт дocтaтoчнoe кoличecтвo пoльзoвaтeлeй, тoгдa вce тeмы oт aккayнтa Bestchange для нoвичкoв и гocтeй фopyмa бyдyт coпpoвoждaтьcя cпeциaльным пpeдyпpeждeниeм нa жёлтoм фoнe. Ecть шaнcы, чтo этo cyмeeт пoдcтeгнyть пpeдcтaвитeля Bestchange бoлee pacтopoпнo peшaть пpoблeмy тoпикcтapтepa.

Another question, why not provide KYC for a large amount?

Yes, I locked the topic about the Bestchange site, temporarily for further fermentation of complaints of deceived members.

The evidence you provided is suspicion about the Bestchange site getting stronger in fraud.

I am currently investigating the direction of their game and gathering some more evidence to be presented, so people are really aware that exchanging on the Bestchange site is at very high risk of losing their money.

Now we are not talking about the pesky campaign, we are talking about sites with losses suffered by many people, damn.
Their turnover is now declining, people have started to realize which sites are honest and which sites are losing their money.
https://btcsniffer.com/index.php?address=1BestcHaNGExXQ5ZHoY1iTtNEoey8BF1kk&cb=2&latest

I have a feeling very soon there might be a deluge of complaints from their campaign participants.

In any case, given that there is no request from the law-enforcing authorities or real proof from the exchanger, we continue to insist they return the full amount to the user. Today we have switched the exchanger off until this situation is solved, their investigation is dragging on and they do not provide and new facts.

We would like to empathize that the users participating in our advertising campaign and being paid for it, have nothing to do with this incident.

In any case, given that there is no request from the law-enforcing authorities or real proof from the exchanger, we continue to insist they return the full amount to the user. Today we have switched the exchanger off until this situation is solved, their investigation is dragging on and they do not provide and new facts.

It's good to hear that @Best_Change paid the participants on the signature campaign. Ive just read on your bounty thread. I think some will remove their negative trust on you such as TMAN as he mentioned on his tagged if you used escrow or at least paid the first week.

---

I'm just not sure with other negative tagged as the issue is on your exchange directly. But this will somehow lighten the issue for a bit I guess proving that Best Change exchange is legit and paying.

This is not a threat but informing you in advance. We have a right to give a flag to users spreading misinformation about us despite provided proof of no wrongdoing, but as a gesture of good will we decided to inform you in advance. We do not mind if you wish to publicize these PMs – we would have done it ourselves, but the topic where this situation was discusses is unfortunately locked.

We would really appreciate the speedy resolution of the issue.

Cheers,
Best_Change

The participants of the advertising campaign received their payouts, buy you haven’t removed your red flag and are spoiling our reputation on the forum for no good reason. And you ignore the fact that we do pay the participants. We think this is wrong. Unfortunately, if you do not remove your flag, we will have to use the trust system to announce your unethical behavior.

Kind regards,
Best_Change

Currently there is an ongoing investigation between the exchanger and Binance in the attempt to return the user his funds. But in any case, our service bears no legal of financial responsibility as stated in our ToS.

I have removed their previous negative while I look into the current state of events (which are unrelated to why the negative was given). Do note that I was being threatened with a flag[1] unless I comply, not that this was the reason for complying.

[1] I don't see how someone has a "right to give a flag" if I don't comply with a rating review in time.
Publicized PM because cases are on-going and I don't want to keep this in my box.

Actually they are confusing flag with trust rating. By giving flag, they surely meant giving red trust if red trust for not paying campaign participants isn't removed.

I have removed their previous negative while I look into the current state of events (which are unrelated to why the negative was given). Do note that I was being threatened with a flag[1] unless I comply, not that this was the reason for complying.
~snip~

---

[1] I don't see how someone has a "right to give a flag" if I don't comply with a rating review in time.
Publicized PM because cases are on-going and I don't want to keep this in my box.

Actually they are confusing flag with trust rating. By giving flag, they surely meant giving red trust if red trust for not paying campaign participants isn't removed.

.......

2.5. Пoльзoвaтeль пpeдyпpeждeн o тoм, чтo Aдминиcтpaция Caйтa нe нeceт oтвeтcтвeннocти зa пoceщeниe и иcпoльзoвaниe им внeшниx pecypcoв, ccылки нa кoтopыe мoгyт coдepжaтьcя нa caйтe.

THE OPERATORS'S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS IN CONNECTION WITH THE WEBSITE WILL NOT EXCEED FIVE U.S. DOLLARS ($5.00). USER AGREES AND ACKNOWLEDGES THAT THE FOREGOING LIMITATIONS ON LIABILITY ARE AN ESSENTIAL BASIS OF THE BARGAIN AND THAT THE OPERATORS WOULD NOT PROVIDE THE WEBSITE ABSENT SUCH LIMITATION.

Bestchange trying, as we would say in russian "И pыбкy cъecть, и нax*й cecть" (i will be appreciated for any analogy in english about this aphorism\catchphrase).

No one can serve two masters. Either you will hate the one and love the other, or you will be devoted to the one and despise the other. You cannot serve both God and money.

Thanks to Veleor, lets look what bestchange writing in their FAQ:

You can safely make exchanges at exchangers listed in our monitor as active. Every electronic currency exchange service was thoroughly checked before we included it to our website.
Besides, we control due performance of exchange services. If our users start experiencing problems with a certain exchanger, we can temporarily exclude such site from the rating unless the issue is resolved. Also, our monitoring automatically switches off exchangers if they receive three or more negative reviews. Any user can publish a negative review if he/she faced a problem while working with a certain exchanger. Administrators of the majority of exchange services cooperate with our monitor and can quickly deal with the issue, and when it is resolved – post a comment directly at BestChange.com.
Despite the fact that we thoroughly check all exchangers before including them into our monitor, please be advised that when leaving for the website of any exchanger you find yourself on a resource which is not connected to BestChange and is not legally bound with us. Therefore, we bear no responsibly shall the funds be lost as a result of any actions of the exchanger. Despite we check all the exchangers before listing them, it cannot guarantee their integrity in the future, although we try to minimize the risks for our users. When choosing an exchanger, please pay attention to the reviews left by other users, the condition of the exchanger’s website, reserves, current status of the exchanger on our monitor. When making transactions, remember that in many payment systems they are non-refundable.

~~~

PS:
C BestChange oпpeдeлeннo пaлкy мы пepeгнyли, в тoм чиcлe и пo мoeй винe. Пo peшeнию пpoблeмы пpилoжy вce ycилия чтoбы иcпpaвить этo

Q: I send money to one of exchangers, but the exchange still didn't finish, despite the deadline has already passed. What should I do?

A: If you performed an exchange in one of exchange services of our monitoring, don't worry – your money isn't lost, as there are no scam sites in our list.

Nevertheless, sometimes some exchange services, like any other organization, may experience difficulties in providing their services to users in time. In such cases we recommend:

• Wait a bit. As a rule, most exchanges complete in one hour, if the policy of the exchange service doesn't state the opposite. The delay may be longer if the exchange request was placed out of hours;
• Contact the support of the exchange service you tried to perform the exchange at. Try various available contact options, may be some of them will be more efficient;
• As a last resort you can submit an abuse to this exchanger on our website (red, negative testimonial) and specify your exchange operation id. The majority of administrators do cooperate with our monitoring, and if they receive a complaint, they can react to the problem faster, and when the issue is resolved they can post a comment directly at BestChange.com.

<...> Also, on an important note, as we said in another thread, the exchanger did not take away the user’s money or embezzle it; it has just frozen it to conduct an investigation, because the transaction was marked as suspicious. Therefore it's too early to speak about scam in this situation.

Official statement from ChangeHero regarding the case with Sergey M.

On 27/10/2019 supposedly Sergey M. (hereinafter - “the User”) has made two transactions with the web interface of the ChangeHero service (hereinafter - “the Service”).

The first transaction was made at 15:15:12 on 27/10/2019. Exchanged 50 USDT20 to XMR. Finished at 15:52:43.
The second transaction was made at 17:11:44 on 27/10/2019. Exchanged 21,010 USDT20 to XMR. The transaction was automatically put on hold due to AML-system being triggered.

Sequence of interactions with the user
 
The interaction with the User was happening as follows:
On 27/10/2019 at 20:28 the User contacted the Service’s support team through the chat asking for a refund of his assets because he refused to pass the user verification procedure known as KYC (“Know Your Customer”). At 21:04 he was provided with the support team’s email address, where further communication was occuring;
On 29/10/2019 at 15:55, after consulting with legal experts, the Service has decided to continue verification of the User until the circumstances are completely clarified;
On 01/11/2019 at 14:53 after the User’s inquiry, the Service affirmed the refund is possible only after completing the KYC procedure;
On 09/11/2019, as a reply to the previous letter, the User sent an email with his ID, proof of source of part of his funds and screenshots of his exchange account attached to it;
To confirm the User’s identity, on 21/12/2019 a Skype call was made after being repeatedly postponed, through the User’s fault as well.

During the Skype call, the User was asked a few standard questions, which, in our opinion, could serve as a proof of ownership over the funds:
Which cryptocurrency wallet was used by the User to send the funds to the Service;
Which cryptocurrency wallet was used by the User to receive the funds exchanged by the Service;
Why did the User exchanged his funds not directly on the exchange (at the time of transactions, the rates on the exchange were more favorable);
For what activities does the User utilize his exchange account, from which the funds were sent to the Service.
The User was not able to provide an answer to any of these questions and disconnected from the call, claiming he would call back in 15-20 minutes.

To get more information on the case, during a few days from 21/12/2019 until 17/01/2020 the Service sent inquiries to the exchange from which the funds were sent. The information received from the exchange representatives can be summarized as follows:
The funds were indeed sent from their exchange account;
The account shows the signs of “allegedly suspicious activity”;
There were no official inquiries from law enforcement regarding this account.

Closing the case

According to the Terms of Use, on 31/01/2020 at 13:39:43 the Service has made a refund to the outgoing Address 0x975f422840ed3729a5b95a60e454e0826b719f4a, Hash: 0x207cc2a75781aecc9b08d6f7e7bfeadce53ff85c7ee509cc79ea8da1b8477d9f. The address will be blacklisted by the Service, and the User or any further operations connected with this address will be blocked.

Despite the unjustified accusations, all the time since the start of the incident, the User’s funds were on hold on the Service’s payin address, were not sent or used in any other transactions.

Concluding the case

ChangeHero is a non-custodial exchange solution. It does not withhold its users’ assets and balances. It does not require obligatory sign-up.

The Service’s team adheres to the policy of opposing illegal activities, such as fraud, money laundering, as well as suspicious operations and transactions. The Service’s policy will not be changed despite the attempts to influence it through public activities, private e-mail and messaging, Service’s partners etc.

The Service is going to review the communication flow with its customers who refuse to undergo KYC and to resolve similar future cases within 24 hours.

The Service is going to review its Terms of Use to make the conditions of using the Service more clear and understandable to the Users.

The team is sincerely sorry that some of these unjustified accusations and reputation damage were dealt to the BestChange and Indacoin services that have no connection to the transactions in question. We express our gratitude to BestChange and Indacoin for adhering to their Terms of Use and not pressuring ChangeHero to refund the assets in question.

Этo нe xopoшaя нoвocть, этo axyитeльнaя нoвocть, дpyзья! Я для ceбя cдeлaл дecятки вывoдoв из этoй cитyaции. Oбмeнникy ChangeHero нe мeшaлo бы eщe кoмпeнcиpoвaть тe вeдpa вaлepьянки кoтopыe мнe пpишлocь пить, нo я paд, oчeнь cильнo paд чтo cитyaция нaкoнeц peшeнa.

Oбмeнникy ChangeHero oчeнь coвeтyю бoльшe нe мopoзитьcя, измeнить дизaйн caйтa в cooтвeтcвии иx peaльныx пpaвил и в дecятки paз ycкopить paбoтy cepвиca. Bы нaнecли бoльшoй yдap cвoeй peпyтaции, нo нe cлилиcь, cдeлaли вoзвpaт. У вac eщe ecть шaнc вoccтaнoвить ceбe peпyтaцию, нo пoвepьтe, cepвиc вaм нyжнo кapдинaльнo пepepaбoтaть, c тaким пoдxoдoм вы дaлeкo нe yйдeтe.


BCEM КTO ПOДДEPЖИBAЛ OГPOMHAЯ БЛAГOДAPHOCTЬ. BestChange, cпacибo зa тo чтo paзpeшили cитyaцию! Пoдcкaжитe кaк cнять флaги кoтopыe я нacтaвил? Bcex ocтaльныx тoжe пpoшy cнять c BestChange флaги пo мoeй пpoблeмe.

Changegero.io returned money to Sergey (see above)

Thanks from me to all english users who were active in helping ordinary people to get justice with bit services. This is how should work in our crypto community!

As about myself, i will keep my tag on bestchange but will rewrite it and make it neutral.

logfiles , I think you're missing that Veleor is not a newbie.

Now that the Changegero.io issue "seem to have been resolved" what happens to the Newbie flag that is massively supported on their profile?
What happens to the "non use of trusted escrow" feedback that was left now that they have paid the first week(i think)?

Returning funds is good but they also have to pay him interest to compensate inflation. They held funds for over 90 days for no reason. They owe him additional $157.

Actual flag and red trusts are all about "promoting fake scam project" and have this thread as a reference. Now that the case is resolved, only one user has changed his feedback from negative to netreul notification and i think other users didn't yet notice that the issue with changehero has been resolved and that their feedbacks are no more appropriate. All the feedbacks about not using an escrow have been removed after the campaign paied first week .
Let's see what will happen next .

As am wearing the signature of BestChange since the biggenning of its campaign, i have been always inteested about the open accusations against the reputation of the project representer who is also managing the campaign.
I posted three days ago after the update about the case been resolved with the accused exchange and many DT users reviewed their feedback, but some others still not. I post this to bump the topic and get more opinions about the actual situation of BestChange .

I decided to bring this up because new details about the case have been revealed: https://bitcointalk.org/index.php?topic=5230166
I think that it will not be difficult to read 2 pages of the topic in Russian using Google translate.
I believe this is very important to restore the reputation of Best_Change (https://bitcointalk.org/index.php?action=trust;u=1073450).

..

I decided to bring this up because new details about the case have been revealed: https://bitcointalk.org/index.php?topic=5230166
I think that it will not be difficult to read 2 pages of the topic in Russian using Google translate.
I believe this is very important to restore the reputation of Best_Change (https://bitcointalk.org/index.php?action=trust;u=1073450).

I decided to bring this up because new details about the case have been revealed: https://bitcointalk.org/index.php?topic=5230166
I think that it will not be difficult to read 2 pages of the topic in Russian using Google translate.
I believe this is very important to restore the reputation of Best_Change (https://bitcointalk.org/index.php?action=trust;u=1073450).

I provide some more evidence about bestchange, committing fraud against his client.

You several companies listed on the bestchange exchange.
They are all accomplices of the bestchange (https://www.bestchange.com/) company.

fraudulent exchange site.

[1]. exmo-exchanger.
[2]. changex-exchanger.
[3]. livecoin-exchanger.
[4]. yobit-exchanger
[5]. utbs-exchanger.
[6]. changehero-exchanger.
[7]. e-currencytrade-exchanger.
[8]. shapeshift-exchanger.
[9]. changer4u-exchanger.

Proof:

1. https://www.bestchange.ru/exmo-exchanger.html
http://archive.is/wip/b1i41

2. https://www.bestchange.ru/changex-exchanger.html
http://archive.is/wip/qsjX0

3. https://www.bestchange.ru/livecoin-exchanger.html
http://archive.is/wip/8RyzQ

4. https://www.bestchange.ru/yobit-exchanger.html
http://archive.is/8QTfO

5. https://www.bestchange.ru/utbs-exchanger.html
http://archive.is/wip/pwnhQ

6. https://www.bestchange.com/changehero-exchanger.html
http://archive.is/wip/wLtqv

7. https://www.bestchange.com/e-currencytrade-exchanger.html
http://archive.is/wip/tkLj4

8. https://www.bestchange.com/shapeshift-exchanger.html
http://archive.is/wip/GTms5

9. https://www.bestchange.com/changer4u-exchanger.html
http://archive.is/wip/QpNmX

@JollyGood
I used to trust your feedback, you are one of the good bud here.

In bestchange case, it seems some of the users have very much headache which force me think you have personal vendetta with bestchange.

Did any of you so far have tagged the account monero?

If you (@JollyGood) believe Bestchange is promoting scam and they are neg tag worthy, I would request you to do the same to the guy who created the ANN thread for Monero and other dev of Monero if they have account here. Because you believe Bestchange promote scam, so they are scammer. Monero official website promote Bestchange, so Monero too is scammer. If you have ball, then do fair to everyone. I see no topic or mention of Monero website here while the guy claimed to be scammed have said that Monero official website has listed Bestchange and that's true.
Please tag Monero too or remove tag from Bestchange. Don't be the same as the old DT type (double standard). Be fair to everyone.

@YOSHIE

Did you ever get a reply from them addressing your concerns?

However, the members here have their own judgments in drawing conclusions about the best change, I personally only for the moment think positive things.

Not sure if i missed anything, how is the accused exchanger Rexi.cc connceted to Bestchange? <...>

<...> y ChangeHero дaнный пepcoнaж пpoxoдил AML/KYC нa oдни пacпopтныe дaнныe a y нac oн пpoxoдит AML/KYC нa coвceм дpyгиe пacпopтныe дaнныe <...>

It turns out that SergeyMalar is not fair so it seems that at least some of negative ratings to Best_Change must be either rewritten or removed completely.

https://bitcointalk.org/index.php?topic=5230166

He was locked again by another exchanger and wrote a report from alt account. This really suspicious.

I'm going to tag SergeyMalar as well as his alt account, this post will be used as reference.

Half of this list are exchangers, which are, firstly, not a scam until proven otherwise by authorized bodies, secondly, there is a warning on every such page, for instance:
https://www.bestchange.com/exmo-exchanger.html
We only created their pages so that people could comments on them, we do not show them in results for any exchange directions, they are placed in a separate section for information about rates.
Other projects are switched off. Currently users can leave a review about them or read the reviews about their past work without any serious complaints.

The second line of accusation, the situation with SergeyMalar, was very eyebrow-raising to us. The user did not use our service when he found ChangeHero exchanger, he found them on Monero official site. But nobody here was blaming Monero or writing into their trust, everybody was blaming us. Although we had nothing to do with the exchange of this 21 000 USDT. We anyway helped SergeyMalar return his money. And as it turns out, ChangeHero did not freeze his funds on a whim, the guy turns out to be dodgy. Here’s the link: https://bitcointalk.org/index.php?topic=5230166
(Summarized translation: Another exchanger, not listed with us, got the funds received from the user lovemoney2463 blocked by an exchange, and asked him to do the KYC procedure. The exchanger found out that lovemoney2463 is an alt of SergeyMalar, trying to launder the same questionable funds, moreover, he tried to bypass KYC by using another person, an 18-year-old guy, to pass it for him).
So, in this situation, we got double-accused unfairly. But some forum users, despite many objective data, still look at us as a scammer. This is really surprising for us.

Unfortunately, this situation is still causing us some unwarranted suspicion, and BestChange suffered some damage to their reputation as well. To help things clear up, we have addressed the case and its resolution in a topic (http://www.dreamteammoney.com/index.php?showtopic=691868) on another forum dedicated to security in crypto.

On behalf of the entire ChangeHero (https://changehero.io/?utm_source=bitcointalk&utm_medium=topic&utm_campaign=usdtcase) team, we would like to thank BestChange for handling the outcry professionally and not giving in to unreasonable demands. We hope that our continuing partnership will help both our services to make a good name for ourselves.

I thought everything about the situation was resolved sometime back when I saw some members reverting the negative feedback they had left on bestchange. Since this thread was mostly about the reputation of Bestchange at that time, Maybe you guys can make a new thread concerning the current situation of your reputation and what you did to resolve the issue that led to your negative feedback.

suchmoon & LoyceV (aka Most Known Sig Wh), as usual, merited the scammer https://bitcointalk.org/index.php?topic=5219259.msg53657780#msg53657780 This is not the first time a merit has been treated irresponsibly, this gives credibility out of scammers' lies!

If a DT member tags you for something stupid involving merit (ie. probably anything less than selling merit), then they're not going to be a DT member for much longer.

Noticed the izooomrud's style? - crap and started using people on the forum as toilet paper for wiping. Typical scam behavior.

I never cease to be amazed at how willingly a lot of people are without investigation to start attacking a serious service that has been working for several years becase of the sake of the first person they meet.

suchmoon & LoyceV (aka Most Known Sig Wh), as usual, merited the scammer https://bitcointalk.org/index.php?topic=5219259.msg53657780#msg53657780 This is not the first time a merit has been treated irresponsibly, this gives credibility out of scammers' lies!

 :-\