We would like to address accusations raised here.
Firstly, regarding trust feedbacks – we did not mean to threaten or bully into removing the feedback, but it was false, untrue and unfair to us. We appreciate that some users have removed it, but not everybody did so, unfortunately.
As for our FAQs ---
Thanks to Veleor, lets look what bestchange writing in their FAQ:
Q: Bceм ли oбмeнникaм из мoнитopингa BestChange.ru мoжнo дoвepять?
A: Bы мoжeтe бeз oпaceний пpoвoдить oбмeны нa oбмeнныx пyнктax, чиcлящиxcя в aктивнoм cocтoянии нa нaшeм мoнитopингe Кaждый oбмeнный пyнкт был тщaтeльнo пpoвepeн пepeд включeниeм нa нaш caйт. <...>
Translate yellow sentences: 1.
"You can make any exchanges without any concerns in exchangers listed in "active" section on our site. Every exchanger was carefully checked before add it to our site "please see the full text of the quoted paragraph:
https://www.bestchange.com/faq.html
You can safely make exchanges at exchangers listed in our monitor as active. Every electronic currency exchange service was thoroughly checked before we included it to our website.
Besides, we control due performance of exchange services. If our users start experiencing problems with a certain exchanger, we can temporarily exclude such site from the rating unless the issue is resolved. Also, our monitoring automatically switches off exchangers if they receive three or more negative reviews. Any user can publish a negative review if he/she faced a problem while working with a certain exchanger. Administrators of the majority of exchange services cooperate with our monitor and can quickly deal with the issue, and when it is resolved – post a comment directly at BestChange.com.
Despite the fact that we thoroughly check all exchangers before including them into our monitor, please be advised that when leaving for the website of any exchanger you find yourself on a resource which is not connected to BestChange and is not legally bound with us. Therefore, we bear no responsibly shall the funds be lost as a result of any actions of the exchanger. Despite we check all the exchangers before listing them, it cannot guarantee their integrity in the future, although we try to minimize the risks for our users. When choosing an exchanger, please pay attention to the reviews left by other users, the condition of the exchanger’s website, reserves, current status of the exchanger on our monitor. When making transactions, remember that in many payment systems they are non-refundable.
As for switching the exchanger off/on in the monitor.
When the exchanger was switched off initially, it was because it failed to timely answer to email inquiries from moderator. This is a usual practice; in such situations the exchangers are switched off for 1-2 days and are switched back on automatically.
Currently the exchanger is switched off not for an offense, but until the situation is resolved. Because of lack of solid proof, after having reviewed the viewpoints of both parties, we had to side with the user.
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Half of this list are exchangers, which are, firstly, not a scam until proven otherwise by authorized bodies, secondly, there is a warning on every such page, for instance:
https://www.bestchange.com/exmo-exchanger.html We only created their pages so that people could comments on them, we do not show them in results for any exchange directions, they are placed in a separate section for information about rates.
Other projects are switched off. Currently users can leave a review about them or read the reviews about their past work without any serious complaints.
Lastly, we would like to quote the user who encountered the situation with the exchangers and started topics across the forum:
PS:
C BestChange oпpeдeлeннo пaлкy мы пepeгнyли, в тoм чиcлe и пo мoeй винe. Пo peшeнию пpoблeмы пpилoжy вce ycилия чтoбы иcпpaвить этo
Translation: we went too far with BestChange, and I am to blame for that as well. When the problem is solved, I will do my best to fix that.
The thing is, that the user did not pick up the exchanger on our website, he found it on Monero’s website. However, all the blame is put on us and we are made the bad guy here. We, in our turn, we trying to help solve this situation.
Also, on an important note, as we said in another thread, the exchanger did not take away the user’s money or embezzle it; it has just frozen it to conduct an investigation, because the transaction was marked as suspicious. Therefore it's too early to speak about scam in this situation.