Can I ask for refund if casino game has bugs?

[shield132]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

[Westinhome]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

Then the gambler should contact the support for the seek to get the refund from the gambling site,because the mistake happen due to the gambling site error.This was the error of the gambling site developer mistake,So the gambling site should take the responsibility for the game.The slot is just the game,So the possibility of the mistake is common.If the gambling site was the legit one and reputed one,it will give response to the gambler messages.Such gambling site also take responsibility for the mistake happen if you had proved their mistake,So they will give some additional dollars for the game mistake.The gambling site itself have the record of the play,if you find the error.The gambler should dare to contact for the refund from gambling site.

[Eternad]

I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

You can report it to the support and get a refund if there’s really a bug on the game. You can even file for a bug bounty program if the casino has to gain more reward aside from the refund.

But there’s a catch, casino typically don’t acknowledge bug on their games because it’s very easy to fend off users by claiming there’s no bug on their system because no one will believe this single user complaining if the rest of the players doesn’t encounter the same bug.  

[DaNNy001]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

Well I won't lie, I haven't heard about any gambler supposedly asking for refunds but if we look at it from a logical aspect then it's clear to say that for sure it's definitely alright to ask for refunds since the casino can confiscate your winning due to system glitch, same should be done also for the gambler if supposedly the casino had a glitch and you lost your funds to that supposed glitch but I doubt any casino would accept that a gambler lost due to the their system glitch.

[serveria.com]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

I guess it will be quite difficult to prove this fact. The house always wins. If there is a bug in their system you will never find out. You don't have access to their system's backend. Even if something abnormal happened, and you recorded the screen for example, most probably you won't get a refund.

[livingfree]

Never heard of it as well.

But I think that it's unlikely that a player will get a refund out of his lose even if there's seem to be a bug. Because they can reason out that it's a lose already.

Maybe out of good will for finding that bug, there's a chance that there will be a reward. Depending on how critical the bug is, as I've said unlikely but there's a chance so it really depends on the casino.

Let us wait if someone who have found a bug and lost his bet and then because of the report, got a reward/refund.

[Oshosondy]

Never heard of it as well.

We have discussed about this on this forum before and it it happened in real life. The casino was unable to pay the full money but pay part of the money.

If the casino is unable to pay, let it lead to court and let court decide.

[Wiwo]

Similar situation happen in my country sometime ago where some forks won up to 80k+ millions and the casino refuse them their reward and the reason was that there was bug in the games and the gambler didn't win it fairly,  this is one among many on such scenario and for such we must accept that in as long as we accept to the terms and conditions of the casino that states that the house also have an edge over the gambler,  we have agreed to such treatment from the casinos.

Although we have some few casinos that accepts responsibility and go ahead to pay the gambler a refund on the bet and that must be in his staked amount and not based on the potential winning or any profits from the bets at all,  many of them also may compensate the gambler but most cases there won't.

In a situation where the gambler feels he have a case against the casino who blames it on Bug for their own negligence and wants to cheat the gambler it the means the gambler has the right to approach the consumer's court if it is a licensed casino to seek legal redress.

[GxSTxV]

A lot of cases about casino bugs from both sides, the gambler has a glitch and lose always with big sums of money or, the second case where the gambler win a huge mmsum of money due to a glitch, then the casino deny his winnings. Not saying it because I'm a gambler but casinos should be almost perfect and such mistakes and bugs should be refunded to players no matter what, when we deposit the casino has total control over the money so why denying winnings when something wrong happens.
Unfortunately, in many cases the casino denies paying the fund won or lost by gamblers, and there's nothing much to do about it. Unless the amount of money is small and the casinl don't want to lose their reputation otherwise these last ones have more control and power to decide.

[goaldigger]

This is a real life story, and I’ve heard this on a news that the casinos was refusing to pay the reward because they believed that the machine was broken and have a bug, now they already in legal. Well, you don’t ask for a refund you should seek for your total reward because whatever their reasons are, the machine says you’re a winner and you should be able to get it without any hassle. Unfortunately, some gamblers are just settling it since we know how powerful the casinos are, not unless its a millions of money and that is a different story already.

[Johnyz]

First, how can you know there’s a bug and a gambler its not your responsibility to check if there’s a bug, the casinos should ensure the fairness of their games and if you are able to hit the jackpot, you should not be the one to suffer here because you’ve won in the first place.

Well, casinos will not let you win the jackpot easily and they can actually create their own bugs just not to pay you. The gambler should receive the reward, and if the casinos still refusing better to for a legal and ask for assistance of the regulations, for sure they have the policy for this one that protects the gamblers.

[famososMuertos]

You have a "bug" in the context because at first glance it is understood that it is face-to-face casinos, then,  if there have been cases in which large casinos do not pay due to certain "errors" but in percentage terms it represents perhaps less than 1% of the winners who do receive their prizes.

The other extreme of the idea, what is to demand that the slots be inspected, if you are playing in a club or one of these seedy places, which do not have licenses, the most likely thing is that the slots are rigged, but in recognized casinos or with licenses games, part of the business is to have external audits and the state itself verifies that these functions adequately.

In any case, don't forget that the Slots tell you what their RTP is, which gives you an idea of how much you are going to lose. 

^{#TBT Topic}

[Sunderland]

Actually I have ever been in that situation, I was playing a slot with $0.25 base bet and got a bonus, but after finishing the free spins, nothing came into the balance, not even a single cent.

I checked the bet history (most of the slots have the bet history) and take screenshots from transactions page, bet history, balance, etc.
But I think the screenshot + betID maybe not enough to convince them, so I decided keep playing to replicate the issue and after getting another bonus I turned on the screen recorder, and yes same issue.
The first bonus was around $14 ish, while the second one was $37 and recorded.

I contacted support and sent all the proofs, a few days later they refund the bet $0.5 (from 2 bets) + complimentary bonus $100.
They told me that they have taken down the game and ask the provider to check it.

All of the casinos must be written "We reserve the right to declare null and void any bets subject to such an error" but I think they will decide it case by case, and the most important thing is = we must have a solid proof and its not a display error.

[TravelMug]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

Yeah, why not? the question is, will the gambling site give you a refund and be fair because there is a bug that has been exploited? They can reason out that they won't be giving back refunds as the bug might not affected the outcome or the bet that you play. So it's a very tricky situation to proved your case that the bugs actually made you lose that game. And probably this is one reason why gamblers are not going to ask for a refund because they know that they are going to lose their case anyways. We may call it a double edge sword for bugs and exploits, and it's hard for us to provide a proofs, in my opinion.

[Alpha Marine]

I'm really sorry for your situation. It's a good thing you realize this on time even if it will take you 2 years to recover. Some people would have taken more loans and tried to recover their losses and that would have pushed them further into debt.

Gambling is not an investment, and to me, the only thing one should borrow money for is to invest and it should be a very well-calculated investment.
We have to be very careful with how we gamble. When we want to make money by all means from gambling we always lose so much instead. So we have to know that gambling is not a source of income but a way to just make money if we're lucky.

[chaser15]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

Case to case basis though. I have never seen such case in online casino but if my memory serves me right, there's a thread here before where a physical casino denied the big win and just compensate the said winner. As far as I remember on that shared story about that here, the case were even brought to the court and the case were win by the casino as they were able to shows proofs of the said slot machine being faulty although the information given was lacking so we don't know the criteria did.

But for online casino, I think slot bugs won't happened frequently and if the user got the win, they will be granted that win. However, embrace for the toughest requirement they will ask, the KYC verification, where even users already complied and submitted everything, lots of questions will still be asked.

[alani123]

Why would you be asking for a refund when winning the jackpot? This would be the subject of a lawsuit if it were a brick and mortar casino. There have been cases like this where the party suing might have won a good settlement but with out of court settlements it's hard to predict how much they might have earned.

In cases where there might be a bug usually it becomes more noticable when large winnings are denied. But also in cases where overt losses are caused it could become the subject of a dispute. Good luck with that on non jurisdictional casinos though. 🙄 Overall it's a matter of trust, casinos working with crypto exclusively work a lot on their customer's satisfaction and reputation but if s large dispute arises it who knows what's gonna happen.

[erep]

Yeah, why not? the question is, will the gambling site give you a refund and be fair because there is a bug that has been exploited? They can reason out that they won't be giving back refunds as the bug might not affected the outcome or the bet that you play. So it's a very tricky situation to proved your case that the bugs actually made you lose that game. And probably this is one reason why gamblers are not going to ask for a refund because they know that they are going to lose their case anyways. We may call it a double edge sword for bugs and exploits, and it's hard for us to provide a proofs, in my opinion.

However we will not get justice in that case unless you can prove that the bugs and exploits have compromised the betting system to the point of making many gamblers lose under any circumstances, so it is possible that the casino will issue refunds to maintain reputation but if the reports and evidence are inconclusive anyone, then your report is rejected and the casino never refunds your losses. My conclusion, your report depends on the response of many gamblers and if they doubt the betting system in the casino because they lost due to bugs, then the casino will consider a refund due to reputation factors.

[Ultegra134]

It's true that such bugs are usually detected by abnormal wins that ring bells to the casino's security system, after which a background check will be conducted. In the event of lost funds, you'll need to provide evidence to back up your statement and possibly a way to reproduce the bug. The casino itself plays a vital role in how cooperative they are; I wouldn't be surprised if they didn't bother with a so-called bug that runs in their favor.

It has never happened to me, or I haven't realized anything suspicious yet, but I've seen quite a few incidents on the forum of users claiming that a casino is refusing their withdrawal because of a loophole that enabled them to take advantage of a bonus or simply a bug in their system. We can never be 100% certain of how accurate these reports are because there are always two sides to the same coin.

[lionheart78]

If a gambler wanted a refund due to bug, then he should contact customer support.  From there, the technical staff will study the case and verify if there is really a bug that happens.  I experienced this kind of stuff in one of the casino here where the amount won from a bonus round is not credited to my account due to a bug.  I did not file a complaint due to being lazy and the amount isn't that huge (around $30).  So I just think of it as a loss.  And continue my session until I depleted my fund. I was surprised the next day when I opened my account and clicked on the slot game that did not give me my bonus round winnings to find out that it was fixed and reanimated my winnings crediting it to my casino account.

This experience is somehow a positive one, but obviously, if a gambler is playing in a reputable casino platform, any bet denied due to bugs will be credited back to the player unless the ToS says otherwise.  If they have this bug-hunting reward program, the player who discovered the bug may have received more...