Can I ask for refund if casino game has bugs?

[Hirose UK]

~snip~

Developers are indeed behind gambling sites and bugs would really appear as the website grows however, it shouldn't be normalized. Gambling providers and platforms are and should be responsible of overall user experience maintenance. However if it is with refund concerning transaction issue, it should be discussed with the team, and with proofs of course as expected to be asked. If you are in a good gambling site then there'll be a refund but in most instances it won't be in an instant; there'll be procedures of checking the transaction on both ends. But again, it depends to the platform 'coz in some instances they are unresponsive with such concerns. Quite unfortunate and really unfair for players who are just doing their thing. Gambling sites should be aware of such tendency and should have known the best thing to do with such cases.

Very good explanation and indeed what you have said is all true, that whatever happens in betting feature or game is the responsibility of the provider and also the casino team for maintenance so that it can still be used without any bug problems occurring.
If this happens then the customer will be at great loss and of course it can cause disappointment, the provider and casino team must provide good service such as maintenance for all betting features so that they are always in smooth condition.
Moreover, they always monitor and pay attention to the running of the gambling site 1x24 hours or in other words at any time, so from here it is impossible if there is game or betting system that experiences bugs and can still be used by gamblers.
Usually in large casinos when bug occurs in their features or betting system and games, there will immediately be improvements or maintenance which when that happens all gamblers cannot bet there.
But we also don't know what casino they actually use or OP uses so that he can bet when there is problem related to bug that causes his winnings to fail and he can only get refund of the bet amount.

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I think this depends on the casino, especially their rules, so when you go to gamble on a gambling website, check the terms and conditions of the casino website. But basically I think if there is a bug in the software of that casino website then the funds should be refunded but in this case you need to contact the support team to report it.

[Solosanz]

If such thing happen, the best is create an accusations thread, contact casino guru or something like that. As long as you're not broke any rule, you're fine and many people will be on your side since the casino didn't want to pay your winnings. There are two scenarios when this happen, either the casino pay the winnings or they choose to close their casino. If they close it, I guess we can't do anything. Take a look with 1xbit scam, the owner didn't go to jail.

[maydna]

If such thing happen, the best is create an accusations thread, contact casino guru or something like that. As long as you're not broke any rule, you're fine and many people will be on your side since the casino didn't want to pay your winnings. There are two scenarios when this happen, either the casino pay the winnings or they choose to close their casino. If they close it, I guess we can't do anything. Take a look with 1xbit scam, the owner didn't go to jail.

Moreover, if the casino has an ANN on this forum, it will make it easier for us to get help from other friends to check the winnings. And if the casino is proven to be cheating or there are bugs in the casino but the casino doesn't want to pay the gamblers, people will support us so we can get the money. But it will be difficult for us to get the money back when it's a casino out there because we don't know where to go or who to contact to solve the problem. We should contact a lawyer who can and will help us resolve the case, but the costs will be expensive, and we will not be ready. The casino should be able to realize if there are bugs and be willing to return customers' money to maintain its reputation, but it depends on the casino.

[Ziskinberg]

If such thing happen, the best is create an accusations thread, contact casino guru or something like that. As long as you're not broke any rule, you're fine and many people will be on your side since the casino didn't want to pay your winnings. There are two scenarios when this happen, either the casino pay the winnings or they choose to close their casino. If they close it, I guess we can't do anything. Take a look with 1xbit scam, the owner didn't go to jail.

Moreover, if the casino has an ANN on this forum, it will make it easier for us to get help from other friends to check the winnings. And if the casino is proven to be cheating or there are bugs in the casino but the casino doesn't want to pay the gamblers, people will support us so we can get the money. But it will be difficult for us to get the money back when it's a casino out there because we don't know where to go or who to contact to solve the problem. We should contact a lawyer who can and will help us resolve the case, but the costs will be expensive, and we will not be ready. The casino should be able to realize if there are bugs and be willing to return customers' money to maintain its reputation, but it depends on the casino.

Make sure you have all the evidence to support the scam accusation as we have a fair community here, they'll not allow a casino to abuse its gamblers. Since they have an ANN thread here, that means they are investing on it, some even have  a long promotions,  and if they will not take care of the problem, that be instant negative tag which will certainly reduce its number of users.

They sure are aware of the consequences if they'll mess out with their gamblers trying to cheat, DT members will do their job to ensure that gambling sites promoting this site are fair and reputable.

[dansus021]

 Can I ask for a refund if the casino game has bugs? the answer is yes if the problem is really a bug from the slot provider. there is no system that perfectly safe after all.

So if that happen to you, that you should ask the slot provider to refund your money infact you can earn money by providing a lot information to the provider so they can fix it

[angrybirdy]

Can I ask for a refund if the casino game has bugs? the answer is yes if the problem is really a bug from the slot provider. there is no system that perfectly safe after all.

So if that happen to you, that you should ask the slot provider to refund your money infact you can earn money by providing a lot information to the provider so they can fix it

Exactly, afterall it's all the casino's fault because they have system issues that hasn't fixed, you should send an incident report and try to escalate it so that they can take actions like investigations without any delays because money is involve here, and for the casino providers, I know that there's an unexpected cases like this but make sure that you can handle all the concerns and disputes accordingly and do some system maintenance test to avoid this kind of malfunction issue.

[Strongkored]

Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

This is quite reasonable, but because I have never experienced such an incident where it was detrimental to me, I have no experience in how casinos handle cases like that.
In my opinion, the casino will want to make a refund if it turns out there is a bug in the game and the player can prove it, only the problem for players is the difficulty of providing proof to the casino so the problem will be quite difficult for the casino to solve.
I am quite sure that casinos that maintain their reputation will handle cases like this well by taking solutions that are pleasant for players and also do not harm the casino.

[maydna]

~snip~

Make sure you have all the evidence to support the scam accusation as we have a fair community here, they'll not allow a casino to abuse its gamblers. Since they have an ANN thread here, that means they are investing on it, some even have  a long promotions,  and if they will not take care of the problem, that be instant negative tag which will certainly reduce its number of users.

They sure are aware of the consequences if they'll mess out with their gamblers trying to cheat, DT members will do their job to ensure that gambling sites promoting this site are fair and reputable.

Having all the evidence is something we must have if we want to complain to the casino so that the casino can check the truth and return the money. If the casino does not respond to our complaints, we can ask other members to help. Usually, if it is a trusted casino, the casino will listen to the complaint and look into the case. If they are guilty, they will return the money, but if the casino is shady, we can't do anything because the casino will not return the money.

And on this forum, many casinos have ANN, so it is easy for us to reach them, especially when we have problems. For trusted casinos, the casino will try to help us solve the problem so that we don't need to worry.

[Cookdata]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.

If they deny him of any winnin, the first thing I will do is to go and check their terms, policy and conditions. It's better to always go through this documentations before signing up though. If I see that they have nothing of such, I will drag them to the ground until they pay me my money but my mind is telling me a smart gambling company will have that included in their policy because a bug is likely to happen or might have even happen during Beta phase testing of the casino, so such is possible to give them hint to stay prepare.

I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

I have seen refund base on an even not happing or taken place but refund base on bug, I really have some uncertainty about that if a casino will do that or even tell his customer about such. I haven't seen any though or it's possible that it has happened and we didn't experience that but I'm just not sure if casino will be prepare to allow you go free like that without having your money.

[Weawant]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

Ideally it's right to ask for slot inspect because they will inspect and be sure there was no blog before they will proceed to pay you if the case was turned around but then we should know that the house is usually tilted against it's customers because they are only profitable after you have lost but is you continually win they almost don't get profitable.

I'd you think the slot had bugs and it has cost you your win, you could definitely follow up the issues and if verified that it was actually a bug I'm sure you will be paid or refunded but then thinking about the stress you will have to go through to get this things fixed will make some persons not border but then if it's against the casino they will immediately resolve because they wouldn't want any circumstances that will cause them loosing but when it has to do with their clients they will go through procedures, conclusively I suggest if at any point you feel a bug has denied you of a win, it's rightfully to request a slot inspection.

[BitcoinTurk]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

If such a situation occurs, a refund must be made by the casino because the user may have spent his/her entire balance here due to an error in casino's own games or a restriction may have been imposed on his/her balance due to gaining too much profit. If such a situation occurs, I think that it is necessary to first reach the support of the casino and explain the situation in detail and request a refund. If the casino rejects this request, a complaint will need to be made to the necessary institutions. At this point, we remember how important it is to use a licensed casino service.

[vennali]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? ~snip ~

Theoretically it's possible but in the end, the casino reserves the right to payout if won thought unfair means. Same way, if you can prove that the casino isn't fair and glitching, and that being the reason for your loss. You could sue them in many ways, false advertising, exploitation, rigging etc. I don't think a casino would straight up pay unless it's a clear and obvious error on their part and it has been taken to mainstream media/court. 
Edit: while researching, I found that slot machines have a hardcap on how much Max one can win. One of the Las Vegas ones had a hardcap of $6500 but a user managed to win over a million on the machine. The casino argued that the slot machine malfunctioned and they did REFUND the wager amount ($2.5) but I couldn't find a case where they refunded anything over 10$ for machine error.

[panjul07]

What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

Of course you can ask for a refund if you can prove that the bug does exist and it make you lost while you should have won the bet.
The big question is, can you prove the bug that affect your bet? I do think it is hard task to do?
I dont think you can prove it and maybe you may just feel it only (assumption) unless you are talking about provably fair system where every bet can be verified.

[nimogsm]

I think this depends on the casino, especially their rules, so when you go to gamble on a gambling website, check the terms and conditions of the casino website. But basically I think if there is a bug in the software of that casino website then the funds should be refunded but in this case you need to contact the support team to report it.

I also think a lot depends on the casino itself, if it is large and has a reputation then problems should not arise since they value their reputation and they do not need negative reviews that future players will read. And if this is a new site with a new casino, then I think there will be more risks that the problem will not be solved, so it is better to choose only proven sites with a long-term reputation and a large player base.

[fullhdpixel]

all games in the casino are man-made which may have bugs that are beyond the expectations of the casino as the game provider. if we as gamblers find bugs that have caused us losses, we can report it to the casino and so they can provide a refund for the losses they have caused from these bugs.

the process is not too complicated if we provide a detailed explanation and strong evidence to support our statement. especially if the online casino is reputable and has many users, usually they will immediately give a refund or even a compensation bonus because we have found the bug and reported it to them.

I think that many gamblers don't have a special knowledge about the bugs. And if ever we think we found one, those were just common but we can still try to consult the casino and see if we can get something. It's either a refund for our loss or a separate reward. Harder bugs has a complicated process but the rewards for them can also be high.

We have a good chance of getting paid in a reputable and big casino, because they are afraid that their reputation will be affected, especially if we start posting about the issue elsewhere. They are also afraid that they will be drained-dry because of the bugs, knowing that they have lots of users.

[wxa7115]

I think that many gamblers don't have a special knowledge about the bugs. And if ever we think we found one, those were just common but we can still try to consult the casino and see if we can get something. It's either a refund for our loss or a separate reward. Harder bugs has a complicated process but the rewards for them can also be high.

We have a good chance of getting paid in a reputable and big casino, because they are afraid that their reputation will be affected, especially if we start posting about the issue elsewhere. They are also afraid that they will be drained-dry because of the bugs, knowing that they have lots of users.

Depending on the severity of the bug you find you could even be paid by the casino, after all just like exchanges are common victims of hackers, casinos suffer the same problem as they generate a lot of money each day, and any bug on their games or on their withdrawal process can easily lead them to suffer big losses.

However I remember cases in which some casinos decided against paying the one that found the bug despite the great help they received, as such you need to check beforehand if there is some kind of bug bounty you can claim in the case you find one of those bugs.

[DiMarxist]

This is a technical question which you can't say yes or no.  It as you said let's us look at it from the casino side of the action..if the casino because you played.a game that has bug that means winning was denied then they have to refund the money you inserted to play the game and loss too because in any gambling platform there are two things which winning.or losing. If you win you take the money and if you lose you forfeit your money so if they denied you to withdraw your winnings then they have to return your money too.
There is no two way about it.