Can I ask for refund if casino game has bugs?

[danherbias07]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

No, I don't think they will give it back when you are on the losing side of a buggy slot. No way that would happen, I cannot even see the gambling sites waving a white flag to do that.
I have never experienced one though. RTP seems to kick in at the right time and it gives back some of my losses. There are long losing streaks but again, it gives a part of those losses back. Although, I cannot see myself winning just yet. I hope it's not a bug.
Anyway, I've seen bugs in other games but I don't think it's worth reporting. In Plinko most of the time. I love watching the balls drop so I see where it goes and there are times it will fall above x5 but when I look at my record it only gave me x0.2. The first time that happened to me I was so angry but when I play longer I always see the same mistake and sometimes it gives on my side. Once the ball dropped at x5 but the logs showed x18. That was when I told myself that those balls had some bugs too or every drop is already written at where it should go but the UI doesn't show it right which means even if we watch it or not the system is already set.

[irhact]

I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

Casino can deny you your winnings when it's proven that the slot machine had faulty therefore they should also refund you your wager when they find out that the slot machine had fault and you lost. If they don't do it willingly, you can take them to court and they'll pay you as they won't want the case to continue, it can damaged their image and they won't want that to happen as it'll make them to lose customers. Many businesses will pay you off to take the case out of the court room.

Casino would be among the first to do that but won't accept that their machine had fault therefore it's left for you to prove that the machine had fault and it's imposing to do without having access to the machine or knowing things about how a slot or any other game machine should work. There are some issues that are obvious and those will be sorted out by the casino before it calls for distrust of the casino due to faulty machines.

[Findingnemo]

I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose?

Well, it's not possible to prove that the game has some bug that is why you lost it means you will never be able to make such allegations but there are incidents where the casino balance drained to zero with no history of bets and switched to max bet amount even though the user doesn't click it particularly and such kind of allegations we can see even on bitcointalk but the legitimacy is questionable so it always goes in the favour of casino unless the user has concrete evidence to back his allegations.

[Z390]

There is a reason why games provider are far more reliable than games from casinos themselves, so make sure you go for providers instead, some casinos can put blame on you for any reasons that's why you need to go for the popular casinos, if such is going to happen it will be from new casinos that don't plan to stay around for a very long time.

A reliable casino will look into it and tell you not to worry, if they find out that the problem, either bug or glitch is from their own side they will fix it and take responsibility, that's why using a reliable casino is very important, even if the fault is on your side they can reset or pay half of the money back.

Always remember that not all online casinos care about their reputations, that's why I can't advice you to start gambling on a casino that no one on here is familiar with or using, reviews online can not always be trusted because they can be paid to submit those reviews.

[piebeyb]

A casino that refuses a player's winnings just because of a bug is an absurdity that doesn't make sense, especially when the user wins big from his bet and then the casino asks for a refund or otherwise freezes the account for security reasons or other things, there are many cases like that. with but it never happened to me personally because I'm just a small gambler so never got a big win.

Big wins that will be rejected by the casino are obviously very annoying, usually small casinos that have a small bankroll will definitely do unreasonable things like that, therefore avoid small casinos and look for large casinos that have a high reputation because they won't. have a bug excuse because they are a big site so it makes less sense to use that excuse to cheat their users.  

[Litzki1990]

If a gambler wins such a large jackpot and the gambler does not have good support, it is natural to think that the casinos will refuse to pay him. Whenever someone else takes this huge amount of money from the casino, it can cause huge losses to the casino, and to avoid those losses, the casino companies make various excuses to avoid paying that person from the casino. Maybe the person was not paid after winning the jackpot and that person might take legal recourse but the casino establishments maintain a good relationship with the law so that the law does not take too harsh a decision against them due to such incidents. In the case of winning the jackpot we also have to think so that the jackpot amount is not too high and the jackpot should be won in such a way that if won, he can withdraw the money.

[aioc]

But there’s a catch, casino typically don’t acknowledge bug on their games because it’s very easy to fend off users by claiming there’s no bug on their system because no one will believe this single user complaining if the rest of the players doesn’t encounter the same bug.  

That's true they can easily deny it if you're the one who filed it or you can provide proof that there is, there should be a mass report for you to ask for a refund, I have not encountered a bug in all my experience of playing but a bug should be reported right away when it happen, you should not try to exploit the bug because they can easily trace it if there abuse of the bugs, I have seen casinos charging players for abusing the bugs, they confiscate their earnings and banned their accounts, so be sure to report bugs when it happen.

[Assface16678]

But there’s a catch, casino typically don’t acknowledge bug on their games because it’s very easy to fend off users by claiming there’s no bug on their system because no one will believe this single user complaining if the rest of the players doesn’t encounter the same bug.  

That's true they can easily deny it if you're the one who filed it or you can provide proof that there is, there should be a mass report for you to ask for a refund, I have not encountered a bug in all my experience of playing but a bug should be reported right away when it happen, you should not try to exploit the bug because they can easily trace it if there abuse of the bugs, I have seen casinos charging players for abusing the bugs, they confiscate their earnings and banned their accounts, so be sure to report bugs when it happen.

Not just report the bug, gather the necessary evidence, because as you said the casino customer services or the ones that's handling the complaints or reports can easily deny the report if you don't have a proof, simple why would they admit that they have a bug in their platform right? So better gather the necessary evidences before reporting for a solid proof, and so that the casino will have no questions or anything, for easy report and convenient for both casino and customer.

[angrybirdy]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

If this case happens, You have to report the incident to the casino's customer service or hotline since this is casino's fault for having system issue and bugs. You can definitely ask for a refund for that because the site didn't functioning well and if there's a system update, they should have give prior notice to all players to limit and prevent this kind of incident.

[8rch7]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

I think is not bug but bad feedback from casino won't to pay with your huge amount of jackpot, there are not any bug with casino platform because they have operation for long term and not first time launching with their games. Its reason by casino platform won't pay huge amount of your winning and I think bad keep continue and loyal with that casino platform. Usually many casino platform tried to make difficult with your account when winning huge amount and claimed with your winning is bug but why when on loss position with large amount there are not one side claim from casino about bug. Its nonsense from casino platform won't pay with your winning jackpot exactly your winning ratio make them have loss much money.

[TheUltraElite]

From what I have seen if there was a fault on the side of the casino then the casino would refund the bet. If the casino was exploited then they might not pay rather sue the person who exploited their service.

But how do prove the casino was at fault? That is the biggest question. In a online casino those who are intro programming might be able to crack the bug.

However I have not had such an experience but I vaguely remember I may have come across such topics and they were resolved in time.

[swogerino]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

I think this should be discussed from another aspect and that aspect is that the casinos who do not pay out huge wins come up with such a lame excuse as a slot being buggy,yet we know that the most well known providers like Play n Go,Pragmatic,Hacksaw and Nolimit City are the most well known providers which I almost never heard such story.The stories like that are usually from casinos not at the top of the ranking which have difficulty paying such amounts who for well known casinos who are at the top of the rankings such amounts are ridiculous for them to not pay out.So I think we need to establish first which casinos are the ones who usually come up with lame excuses and we will come to the conclusion that those casinos are not at the top of the rankings.

[Agbamoni]

I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

You can report it to the support and get a refund if there’s really a bug on the game. You can even file for a bug bounty program if the casino has to gain more reward aside from the refund.

But there’s a catch, casino typically don’t acknowledge bug on their games because it’s very easy to fend off users by claiming there’s no bug on their system because no one will believe this single user complaining if the rest of the players doesn’t encounter the same bug.  

The refund can only be made if the gambler has a solid evidence of the bug. Like a comprehensive report, including screenshots. A faster way is to do a review on that feature that have that bug. This will help the support to look into the issue quickly.

Also, if the casino company sees the bug issue as a general problem then they will also address the issue faster and refund the users that are affected by it. However, they will find a good way to get proofs of gambling from customers before they will release or disburse the refund. This is because there are lots of scammers who will claim that they were affected.

[Gozie51]

I guess it will be quite difficult to prove this fact. The house always wins. If there is a bug in their system you will never find out. You don't have access to their system's backend. Even if something abnormal happened, and you recorded the screen for example, most probably you won't get a refund.

But I'm thinking bugs are what casinos would be aware of and a gambler doesn't need to go far to be able to prove it that bug was the reason he lost especially when at the same time there are other gamblers that it happened to. Bugs should be differently analysed away from house edge. Bugs can be like technical glitch that happened to the casino machine and the casino should take responsibility of such error because no one should be allowed to benefit from their own error, that should be different from house edge and casinos should be sincere with their customers.

Bugs are suppose to be identified by casinos and if they are sincere they should own up and do a refund on the complaint of the gambler.

[junder]

If a gambler wins such a large jackpot and the gambler does not have good support, it is natural to think that the casinos will refuse to pay him. Whenever someone else takes this huge amount of money from the casino, it can cause huge losses to the casino, and to avoid those losses, the casino companies make various excuses to avoid paying that person from the casino. Maybe the person was not paid after winning the jackpot and that person might take legal recourse but the casino establishments maintain a good relationship with the law so that the law does not take too harsh a decision against them due to such incidents. In the case of winning the jackpot we also have to think so that the jackpot amount is not too high and the jackpot should be won in such a way that if won, he can withdraw the money.

That makes sense, I myself if it is a jackpot will likely make a withdrawal gradually, because I have experience where the winnings are quite large but when I withdraw it they don't pay it, so from my own experience I will make a withdrawal defensively without immediately withdrawing all the winnings I get, that's also if I get a big enough win again.

The casino may not pay them because the casino also does not want to lose, but this happened to my friend where my friend got a big enough win like me even above me, he also did not pay his winnings, but he tried to communicate with his gambling staff, and in the end he withdrew his winnings but only half, maybe my friend shared it because instead of not getting any winnings at all so he chose to share with his gambling staff which finally made them pay my friend's winnings.

[slapper]

You've mentioned the illusive concept of "fair play," which is a complicated and annoying. Imagine yourself playing slots; success looks inevitable, but then you encounter the disheartening truth of a "bug". It makes sense to be able to get a refund in the event of a buggy loss. Fairness is a two-way street, after all. However, in the past, casinos have been less willing to reimburse losses than to pay out. Why? The house always wins mentality is combined with profit margins and legalities. There is some ambiguity because of the openness of slot machine mechanisms and the infrequent but genuine occurrences of software errors.

Let's now discuss your recommendation, which is to check slots for bugs following large losses. On paper, it's a strong idea. In reality, though, there are legal and technological difficulties. How can we demonstrate that a bug caused a loss? Where does a technological error cross over into unfortunate circumstances? The protection of players and practicality of operation must be balanced. My recommendation? Speak up if anything doesn't feel right. Fairness should be a top priority for casinos, if nothing else to protect their brand.

[rozak]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

I'm sure the casino will not return your money because of a mistake like that. but you have to talk to support first, if the manager admits that there is a bug or error that occurred in their game system which resulted in you losing, maybe they can provide compensation. but it all depends on the policy of the casino manager.

My experience regarding the bug occurred during withdrawal. I tried a new soccer betting site. after playing I decided to withdraw the winnings. but when withdrawing there was a problem. I only made a withdrawal once, but it went to my address 7x.
I deliberately did not return the funds, but no one contacted me via the website or email. so I decided to spend the money on another bet.

[coin-investor]

You will have to show proof that you lost because of bugs or they might accuse you of making up a story to regain your losses, this is not easy to do, you have to check the chat group or the community or ask members if they also faced a bug when playing if many players complaint then you can use that support your claim, but creating a report on your own and nothing to back you up, it will go to nothing, they will ignore that appeal.

So it is better to play at casinos that have no report of bugs because they have capable coders and maintenance support that will address issues as they come along
The worst thing is losing money on bugs that you cannot prove, it will just become a he say they say thing, and in the end, the casino will win the argument.

[Dewi Aries]

Hello guys, I have heard many stories when person was playing casino games, for example person was playing slots and managed to win a huge jackpot, 100 thousand or up to a million but casino didn't give him his winning because they said slot had bugs and they can't give away money because person won through a buggy slots.
I have never seen a case when casino called player for a refund because slot had bugs. What happens if you think that slot has bugs and that's why you lose? If we follow logic, since casino can deny your winning because they think that game has bugs, you should have right to ask for slots inspect if you lose a lot. Doesn't this make sense? I think it makes but I want to know if you had similar experience or if something similar has happened in history ever.

If this case happens, You have to report the incident to the casino's customer service or hotline since this is casino's fault for having system issue and bugs. You can definitely ask for a refund for that because the site didn't functioning well and if there's a system update, they should have give prior notice to all players to limit and prevent this kind of incident.

Honestly for myself I have never experienced things like bugs in my gambling journey, I have never found some games that have errors when I am playing whether it is suddenly the game exits itself while I am playing or whatever and for sure I have never experienced things like that. On the other hand I'm sure there are only a few or quite rare buds like this in casinos, especially online-based ones, although not entirely, because after all casinos must have very good security and management of the systems they have and also because the money that rotates every time is very large there from the many gamblers who are playing.

But if something like that really happens then obviously I think all gamblers will definitely contact the service that has been provided by the casino itself by asking a few things, but for a refund I think it is quite rare for casinos to do except just by providing some services, and for the refund problem maybe it also really depends on how good the prestige and rating the casino has, if indeed they are one of the biggest casinos then obviously in terms of service it must also be quite satisfying including the possibility of a refund when a bug like that happens.

[Lorence.xD]

It depends, cause there are some cases that when a slot or casino game is faulty it could affect the probability of winning. I think the casino would only check if there are some bugs in the game if you have won a big amount of prizes, cause for sure they would let you win let's say if it is only below $100. This would be difficult if you are playing an online casino, for sure you won't play gamble while recording your device unless you have experienced already this kind of scenario, but if you are playing in the actual casino, they can use CCTV to check or even the machine if there's an error. I suggest reading the terms and condition regarding this issue, cause some casino doesn't refund or give you the winnings if you encounter any kind of bugs while playing.