К сожалению у меня тоже нет полной информации о конкретных сроках в данный момент. Надеюсь до конца месяца ситуация прояснится и появятся новости.

Hello.

According to the time of your messages, I can see that there was a maintenance mode enabled on our website for some period of time. You supposed to receive a maintenance message when you have tried to sign in instead of the wrong password. I will inform our dev.team about this issue to avoid it in the future.

Please check again and let me know if the issue persists

All problems with deposits should be resolved.
If the issue still persists for somebody please contact our support team.

Hello.
Please check the answer in your ticket. If you have any additional questions please continue further communication in your ticket.
I apologize for the inconvenience.

Hi!
Please always specify your ticket ID or your account email. It will help to identify you and provide better help. Fortunately, I found your previous ticket ID and checked your transactions.
Your Paypal transaction was in GIP currency that caused double conversations USD->GIP->USD.
Please note that Paypal doesn't know the currency of your card and set it in their own way. In your case, they thought your card in GIP currency as the card issuing bank situated in Gibraltar. To avoid double conversations in the future and pay in USD for USD purchases you need to contact Paypal support and ask them to change the basic currency of your card to USD. Usually, they do it very fast.
Earlier it was possible to set the currency of your card in Paypal manually without contacting the support, but as I know, for now, they disabled this useful feature and you have to do it only by sending the message to support.
Please let us know if you have any additional questions.

Hi! Thank you for the question and I apologize for the delay with answer.

Let me clarify this moment.
We state that Currencies are converted at a wholesale rate, provided by our bank. We don't charge anything on top of that, that is why Wirex FX Fee is 0% in our fees. And it is true.
However, our bank's rate is not equivalent the Visa exchange rate and the usual difference is about 3% that you can see in the numbers provided by you.
Hope it helps.

Hello.

If 14-15 days have already passed you need to create a ticket by sending a message to support@wirexapp.com from your e-mail registered with Wirex. 

Dear Sokol66,
I understand your concern and please accept our apologies for taking it so long. There was a small misunderstanding and the delay because of that. However, the agent was right that the issue is rather complicated. On the 14th of October, all cards from unsupported countries were automatically unloaded. In your case, it didn't happen for some reason and we had to ask the confirmation from the bank about your funds.
The confirmation has been already received and your issue should be resolved soon. More details will be provided in your ticket.

Have a great day!

Hi!

It will benefit all the customers in the future. Unfortunately, I cannot disclose how exactly yet.

Hello.

Yes, please, send me your ticket ID or account email in the private message if you haven't received an answer from our support team within 48 hours or you are not satisfied with the answer.
Thank you.

Hello. We are recently affected by a new Wavecrest ruling. New card orders are temporarily unavailable for territories outside the EU. We hope to resume this service very very soon, with the new Wirex Contactless Card, available everywhere in the world:
https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/

Добрый день.
Примерно через месяц. Мы находимся на финальной стадии интеграции с новым провайдером карт.

Hi!
As I can see your issue was solved. Can you check please your balance? If you have any additional questions please continue further communication in your ticket.
Have a nice day!

Hello.

Rates are based on several bitcoin exchanges integration. The rate might fluctuate during the day, so sometimes it might be better than some services, sometimes it might be worse.
The most important thing is that we always show you the rate before every card load transactions, which means that you always control your funds.
On the other hand, we do our best to deliver the best rates to our customers.

Hello.

Any account related issues must be addressed to support@wirexapp.com from your e-mail registered with Wirex. This is for identification and security reasons.

If you have already contacted support and haven't received an answer after 48 hours or you do not satisfy, please send me your ticket ID in the private message.

Hello.

Your ticket was solved.  If you have any additional questions please continue further communication in your ticket.

Hello.
It's not true. 15 days have not passed yet. If the funds will not be reversed till tomorrow I will contact the bank.
Please do not create many tickets for the same issue.

Hello.

Our current virtual cards, issued by WaveCrest do not support Apple Pay and it is impossible to use them with Apple Pay. Unfortunately, I don't have information about such possibility with the new contactless cards, so can't advise right now. Please wait for the release for more details.

Please note that limits are per account. It means your new card will be useless without verification if you have already reached the lifetime limit on the previous card.

Hello.

There are only 10 days have passed, not 2 weeks.
Our support team has already told you that your operation has a status Authorised. It means, that if the merchant didn't receive your money - it will come back to your balance automatically after 14-15 days.
We can't speed up the process and you need to wait 14-15 days.