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Wirex-E-Coin
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October 12, 2017, 11:34:50 AM |
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@draftdoc
@cpozzer
Our service had some issues with exchanges for a few days, but they have been already fixed and now all should be fine.
If you still have any issues please write to our support.
I apologize for the inconvenience.
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Lana,
Customer Service at Wirex Limited
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21M
Sr. Member
 Offline
Activity: 450
Merit: 256
Mr. BTC
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October 12, 2017, 11:40:25 AM |
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Hi. I've problems to understand your limits:
1. Are there the same limits for the virtual and the plastic card?
2. What is the lifetime limit for online shopping with an unverified (virtual) card?
3. Where can I check how much credit is left before reaching the limit?
Hi! You can check our limits here: https://help.wirexapp.com/hc/en-us/articles/207870815-Wirex-card-limits1. Yes, the limits are the same. Moreover, the limits are per account, not per card. 2. For the unverified account, the lifetime spending (unload) limit is 800 USD/EUR/GBP 3. You can check your transactions list to see how much you have already spent. Can I deactivate my card if I reach the lifetime limit and order a new one? |
"Die Fähigkeiten, die man braucht, um eine richtige Lösung zu finden, sind genau jene Fähigkeiten, die man braucht, um eine Lösung als richtig zu erkennen.“ Dunning - Kruger
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Wirex-E-Coin
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October 12, 2017, 11:42:03 AM |
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Hello,
Its been almost two weeks that my payment ($8000) is being held by Wirex. I would like to ask your bank to step in to release the funds
Ticket #239097
Hello. There are only 10 days have passed, not 2 weeks. Our support team has already told you that your operation has a status Authorised. It means, that if the merchant didn't receive your money - it will come back to your balance automatically after 14-15 days. We can't speed up the process and you need to wait 14-15 days. |
Lana,
Customer Service at Wirex Limited
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Wirex-E-Coin
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October 12, 2017, 11:43:09 AM |
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Can I deactivate my card if I reach the lifetime limit and order a new one?
Please note that limits are per account. It means your new card will be useless without verification if you have already reached the lifetime limit on the previous card. |
Lana,
Customer Service at Wirex Limited
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MrDibbley
Newbie
Offline
Activity: 33
Merit: 0
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October 14, 2017, 01:41:52 PM |
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Can the virtual card be registered to use with apple pay? or would i need to still order a contactless card when the next batch is available?
Thanks
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Wirex-E-Coin
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October 15, 2017, 08:19:55 AM |
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Can the virtual card be registered to use with apple pay? or would i need to still order a contactless card when the next batch is available?
Hello. Our current virtual cards, issued by WaveCrest do not support Apple Pay and it is impossible to use them with Apple Pay. Unfortunately, I don't have information about such possibility with the new contactless cards, so can't advise right now. Please wait for the release for more details. |
Lana,
Customer Service at Wirex Limited
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MrDibbley
Newbie
Offline
Activity: 33
Merit: 0
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October 15, 2017, 10:23:47 AM |
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Can the virtual card be registered to use with apple pay? or would i need to still order a contactless card when the next batch is available?
Hello. Our current virtual cards, issued by WaveCrest do not support Apple Pay and it is impossible to use them with Apple Pay. Unfortunately, I don't have information about such possibility with the new contactless cards, so can't advise right now. Please wait for the release for more details. Thanks for the update |
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Nevare.
Newbie
Offline
Activity: 53
Merit: 0
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October 15, 2017, 01:27:23 PM |
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Hello,
Its been almost two weeks that my payment ($8000) is being held by Wirex. I would like to ask your bank to step in to release the funds
Ticket #239097
Hello. There are only 10 days have passed, not 2 weeks. Our support team has already told you that your operation has a status Authorised. It means, that if the merchant didn't receive your money - it will come back to your balance automatically after 14-15 days. We can't speed up the process and you need to wait 14-15 days. Its been now 14 days and still not received the money back, you will help me now? |
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akpwma
Newbie
Offline
Activity: 6
Merit: 0
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October 15, 2017, 09:13:09 PM |
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I Still see the transaction as pending 281331227869446b9ac5b101cb77f252 for 2 days plz confirm the transaction as the my btc balance did not change. My wirex email: wacmil2@gmail.commy ticket number 242542 |
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Nevare.
Newbie
Offline
Activity: 53
Merit: 0
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October 16, 2017, 01:17:40 AM |
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I Still see the transaction as pending 281331227869446b9ac5b101cb77f252 for 2 days plz confirm the transaction as the my btc balance did not change. My wirex email: wacmil2@gmail.commy ticket number 242542 I think you will have to wait at least 2 weeks but not sure, I also have pending transaction and they told me to wait 14 days and now im waiting to them to refund the money. good luck bro |
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poordeveloper
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October 16, 2017, 02:07:38 AM |
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Your bank can tell you if it's an authorization or a charge.
If it's an authorization, they will also be able to tell you its expiry (when your money is available again).
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Nevare.
Newbie
Offline
Activity: 53
Merit: 0
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October 16, 2017, 01:24:13 PM |
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Your bank can tell you if it's an authorization or a charge.
If it's an authorization, they will also be able to tell you its expiry (when your money is available again).
Yes, they told me its authorization and told me in 14 days I should see the money back but this never happened. Amount is $8000 USD I'm worried. |
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cryptostrich
Newbie
Offline
Activity: 37
Merit: 0
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October 16, 2017, 08:35:31 PM |
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Was really looking to order this card but all I see is people having different worrying problems. Does the card really work or there are constant problems with it?
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NeuroticFish
Legendary
Offline
Activity: 3850
Merit: 6583
Looking for campaign manager? Contact icopress!
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October 17, 2017, 08:01:54 AM |
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Was really looking to order this card but all I see is people having different worrying problems. Does the card really work or there are constant problems with it?
Mine works fine. At start my few issues were solved by their support and I've had no problems in the last ~2 months. All the merchants (Romania) have accepted the card until now. @Wirex: I've just seen this list, maybe you should also work a little more on those exchange fees, else the competition will get your customers: 1. Advcash: 100 EUR = 0,02156 BTC = to load you really pay 103,87 EUR
2. Wirex: 100 EUR = 0,02153 BTC = to load you really pay 103,73 EUR
3. Cryptopay: 100 EUR = 0,02146 BTC = to load you really pay 103,394 EUR
4. Bitpay: 100 EUR = 0,021384 BTC = to load you really pay 103,02 EUR
5. Spectrocoin: 100 EUR = 0,0213809 = o load you really pay 103,01 EUR
6. Xapo: 100 EUR = 0,021092 = you really pay 101,621 EUR
7. ShakePay: 100 EUR = 0,02107180 = you really pay 101,24 EUR
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Wirex-E-Coin
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October 17, 2017, 09:21:51 AM |
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Its been now 14 days and still not received the money back, you will help me now?
Hello. It's not true. 15 days have not passed yet. If the funds will not be reversed till tomorrow I will contact the bank. Please do not create many tickets for the same issue. |
Lana,
Customer Service at Wirex Limited
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Wirex-E-Coin
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October 17, 2017, 09:24:11 AM |
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my ticket number 242542
Hello. Your ticket was solved. If you have any additional questions please continue further communication in your ticket. |
Lana,
Customer Service at Wirex Limited
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Wirex-E-Coin
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October 17, 2017, 09:27:06 AM |
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what the hell is happening with my wirex card? the website is not accepting it.. says the information of the card is not what is registered with visa. i have created over 4 virtual cards and itsa still same and none can doing nothing online purchase.
Hello. Any account related issues must be addressed to support@wirexapp.com from your e-mail registered with Wirex. This is for identification and security reasons. If you have already contacted support and haven't received an answer after 48 hours or you do not satisfy, please send me your ticket ID in the private message. |
Lana,
Customer Service at Wirex Limited
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Wirex-E-Coin
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October 17, 2017, 09:34:18 AM |
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@Wirex: I've just seen this list, maybe you should also work a little more on those exchange fees, else the competition will get your customers:
Hello. Rates are based on several bitcoin exchanges integration. The rate might fluctuate during the day, so sometimes it might be better than some services, sometimes it might be worse. The most important thing is that we always show you the rate before every card load transactions, which means that you always control your funds. On the other hand, we do our best to deliver the best rates to our customers. |
Lana,
Customer Service at Wirex Limited
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qwerty101
Newbie
Offline
Activity: 5
Merit: 0
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October 19, 2017, 11:17:01 AM |
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Just signed up to wirex a few weeks ago and already having problems.
Went to change 200 USD on my USD virtual card to BTC, and the transaction failed. This was on Friday, 13th. After opening a support ticket, they finally got back to me (request 240910) nearly a week later saying they'll put the $200 back in my account in 5 days... what an absolute joke. The reply to the ticket explained the transaction failed due to a technical issue. Knowing this, it can't be difficult to immediately credit my account with the correct BTC/USD.
Wirex - if you want to keep me as a customer, please put the funds back immediately. Or give me the equivalent in BTC. Very poor service thus far, and disappointing you'd hold my money ransom for nearly two weeks.
Edit: added dates
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