Nevare.
Newbie
 Offline
Activity: 53
Merit: 0
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November 08, 2017, 04:16:08 PM |
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Hello,
I purchased something with my wirex card USD using paypal. However I can see Wirex charged me a randomly fee of GBP/USD why is this?
I sent USD and seller received USD and my card is also in USD.
Can you fix this?
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Transactions must be included in a block to be properly completed. When you send a transaction, it is broadcast to miners. Miners can then optionally include it in their next blocks. Miners will be more inclined to include your transaction if it has a higher transaction fee.
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Wirex-E-Coin
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November 11, 2017, 08:23:50 AM |
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@Wirex, I have some questions again. And I want to make this clear, I don't want to force you reduce the fees, I just want you to check the numbers.
Basically the question is "how to understand the 0% fees, but wholesale rates at currency exchange?".
Hi! Thank you for the question and I apologize for the delay with answer. Let me clarify this moment. We state that Currencies are converted at a wholesale rate, provided by our bank. We don't charge anything on top of that, that is why Wirex FX Fee is 0% in our fees. And it is true. However, our bank's rate is not equivalent the Visa exchange rate and the usual difference is about 3% that you can see in the numbers provided by you. Hope it helps. |
Lana,
Customer Service at Wirex Limited
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Wirex-E-Coin
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November 11, 2017, 08:31:21 AM |
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Hello,
I purchased something with my wirex card USD using paypal. However I can see Wirex charged me a randomly fee of GBP/USD why is this?
I sent USD and seller received USD and my card is also in USD.
Can you fix this?
Hi! Please always specify your ticket ID or your account email. It will help to identify you and provide better help. Fortunately, I found your previous ticket ID and checked your transactions. Your Paypal transaction was in GIP currency that caused double conversations USD->GIP->USD. Please note that Paypal doesn't know the currency of your card and set it in their own way. In your case, they thought your card in GIP currency as the card issuing bank situated in Gibraltar. To avoid double conversations in the future and pay in USD for USD purchases you need to contact Paypal support and ask them to change the basic currency of your card to USD. Usually, they do it very fast. Earlier it was possible to set the currency of your card in Paypal manually without contacting the support, but as I know, for now, they disabled this useful feature and you have to do it only by sending the message to support. Please let us know if you have any additional questions. |
Lana,
Customer Service at Wirex Limited
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toxicwaltz
Newbie
Offline
Activity: 32
Merit: 0
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November 13, 2017, 12:44:27 AM |
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Hi, can you please take a look at ticket #259493? It's been 6 days already and I still haven't got a reply. Thanks.
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NeuroticFish
Legendary
Offline
Activity: 3668
Merit: 6383
Looking for campaign manager? Contact icopress!
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November 13, 2017, 07:40:31 AM |
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@Wirex, I have some questions again. And I want to make this clear, I don't want to force you reduce the fees, I just want you to check the numbers.
Basically the question is "how to understand the 0% fees, but wholesale rates at currency exchange?".
Hi! Thank you for the question and I apologize for the delay with answer. Let me clarify this moment. We state that Currencies are converted at a wholesale rate, provided by our bank. We don't charge anything on top of that, that is why Wirex FX Fee is 0% in our fees. And it is true. However, our bank's rate is not equivalent the Visa exchange rate and the usual difference is about 3% that you can see in the numbers provided by you. Hope it helps. No problem, thanks for your time answering. It does help and although I am still puzzled that the very small transactions get better exchange rate, I understand now that the difference may be at the bank's side too, not necessarily at your end. Thanks again. |
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Wirex-E-Coin
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November 13, 2017, 11:12:13 AM |
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Hi, can you please take a look at ticket #259493? It's been 6 days already and I still haven't got a reply. Thanks.
Hello. Please check the answer in your ticket. If you have any additional questions please continue further communication in your ticket. I apologize for the inconvenience. |
Lana,
Customer Service at Wirex Limited
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bdy
Newbie
Offline
Activity: 2
Merit: 0
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November 14, 2017, 05:00:27 AM |
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Hello,
I have tried to deposit some funds into my wirex account, the transaction has 70+ confirmations already, but I can't see the funds on the website. Can you please help me? I also opened a support ticket, but looks like it takes a while for them to respond.
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veteran_master
Newbie
Offline
Activity: 10
Merit: 0
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November 14, 2017, 08:00:55 AM
Last edit: November 14, 2017, 08:34:27 AM by veteran_master |
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https://blockchain.info/fr/tx/c724a70aaf01c5c1c467f9d0d73f14ce7efd90279176c1a36ae543e7e5cd5d5245 confirmations, no funds on the website....  Support: Hello, Thank you for your request. It seems like your transaction is unconfirmed - which means it was not included in any block. It might happen either because of low ranking, or fee absence, or just some circumstances in the blockchain. In such situations, we usually advise clients to wait (there is nothing we can do about that). Usually, the transaction is included in blocks within a day. We require 3 confirmation before the deposit is completed. You can monitor the confirmation in the blockchain Best Regards, Senior Customer Support Representative. LOL
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ngesotcoy
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November 14, 2017, 08:32:28 AM |
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https://blockchain.info/fr/tx/c724a70aaf01c5c1c467f9d0d73f14ce7efd90279176c1a36ae543e7e5cd5d5245 confirmations, no funds on the website.... Support: Hello, Thank you for your request. It seems like your transaction is unconfirmed - which means it was not included in any block. It might happen either because of low ranking, or fee absence, or just some circumstances in the blockchain. In such situations, we usually advise clients to wait (there is nothing we can do about that). Usually, the transaction is included in blocks within a day. We require 3 confirmation before the deposit is completed. You can monitor the confirmation in the blockchain Best Regards, Senior Customer Support Representative. LOL You don't worry about receiving this email because they can set up automatic reply to the email sent to their. Send another request, I think everything will be better. |
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veteran_master
Newbie
Offline
Activity: 10
Merit: 0
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November 14, 2017, 11:12:47 AM |
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Thank you Support Wirex my problem is resolved !!!  |
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Wirex-E-Coin
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November 14, 2017, 12:28:41 PM |
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All problems with deposits should be resolved.
If the issue still persists for somebody please contact our support team.
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Lana,
Customer Service at Wirex Limited
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Geraldo
Sr. Member
Offline
Activity: 588
Merit: 272
⭐⭐⭐⭐⭐
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November 16, 2017, 02:14:32 AM |
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Every time I try to register I get a "Something went wrong" message.. How can I fix this?
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sess
Newbie
Offline
Activity: 31
Merit: 0
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November 16, 2017, 02:20:51 AM |
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I tried to log in to my wirex account today and it said my password is wrong
I went to my app, same issue... I pushed the ‘recover password’ button and after 15 tries I can only confirm I did not receive any email for account recovery.
Now reading into issues with wirex, I wonder: I’m not hacked, no way they can access my protected email, so who? Few days ago I was able to login without an issue.
Tell me michael, how are you going to fix this? I’ve send in a few support tickets.
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Wirex-E-Coin
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November 16, 2017, 06:22:49 AM |
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Hello.
According to the time of your messages, I can see that there was a maintenance mode enabled on our website for some period of time. You supposed to receive a maintenance message when you have tried to sign in instead of the wrong password. I will inform our dev.team about this issue to avoid it in the future.
Please check again and let me know if the issue persists
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Lana,
Customer Service at Wirex Limited
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dunchy
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November 19, 2017, 09:49:04 PM |
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I tried to log in to my wirex account today and it said my password is wrong
I went to my app, same issue... I pushed the ‘recover password’ button and after 15 tries I can only confirm I did not receive any email for account recovery.
Now reading into issues with wirex, I wonder: I’m not hacked, no way they can access my protected email, so who? Few days ago I was able to login without an issue.
Tell me michael, how are you going to fix this? I’ve send in a few support tickets.
I am having the same issue, even after changing password. It has passed 2 MONTHS and they are still not able to fix a fucking login problem ?!?? I believe some very suspicious things are going on with Wirex. During that period occasionaly some guy by the name of Oleg would contact me from the Wiex support email, eventually he requested from me to pass him my selfie+ID over email (!?!) in order to "prioritize my issue" to fix a login problem?!?  ?? This is truly an unbeliveable fuckup. I feel they are either bashing non-EU members because they have problems with authorities about them, or simply trying to pull scam on some users. There is simply no logical explanation as to why would I all of a sudden have a misterious login problem that takes 2 months to solve (!!!), it's a basic platform functionality ?!? |
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Wirex-E-Coin
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November 20, 2017, 05:00:32 AM |
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I am having the same issue, even after changing password.
Hello. Thank you for your message. We want to apologize for any inconvenience. To identify you, please send me your ticket ID or your account email. Only after that, I will be able to check your issue. |
Lana,
Customer Service at Wirex Limited
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NeuroticFish
Legendary
Offline
Activity: 3668
Merit: 6383
Looking for campaign manager? Contact icopress!
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November 21, 2017, 04:09:03 PM |
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I will share another story with good and bad since I also have a request for improvement @Wirex.
I've got a cancellation (storno) Sunday. And by my surprise today (Tuesday) my Wirex card got already credited (great job!).
Now.. since my local currency is not EUR but I have an EUR card, there are some things you guys should improve:
1. The money from my cancellation came as some sort of "account credited", which is incorrect.
2. Although the cancellation amount was 577 RON, it shows 577 EUR, meaning wrong currency. It would be nice to show the amount of RON, but also the correct amount of EUR.
3. A notification e-mail or at least the Android notification from app I get on all in or out would have been also nice, but I've got none. If I'd make much more payments with the card it cold have gotten unnoticed for quite a while, since everybody was telling that this kind of operations take very long.
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Wirex-E-Coin
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November 21, 2017, 04:47:03 PM |
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I will share another story with good and bad since I also have a request for improvement @Wirex.
Thank you very much for sharing the feedback, those improvements are already in our roadmap:) |
Lana,
Customer Service at Wirex Limited
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dunchy
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November 21, 2017, 07:24:33 PM |
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I am having the same issue, even after changing password.
Hello. Thank you for your message. We want to apologize for any inconvenience. To identify you, please send me your ticket ID or your account email. Only after that, I will be able to check your issue. Thank you. Sorry for bursting up like that, but this annoyance has been lasting for far too long, really. |
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