If your goal is to keep your word and solve my problem.....I'm not sure why you won't even respond unless threatened with being "shut down"!!!!!
and I notice you still will not give me a REAL report on my situation!!!
Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

I just finished posting on Reddit.com and I am moving on to the next link!!!!!!

I am a newbie to Bitcoins......I sold my coins on MtGox...for a good price.....took out a MtGox coupon...with the intentions of transferring the USD into coins on BTC-e.  BitInstant was no longer accepting MtGoxtoBTC-e...so I wanted to put the MtGox coupon back into MtGox account.

At the time....I did not realize I could do this directly from within my MtGox account....instead I did a MtGoxtoMtGox transfer on BitInstant.

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

Thu Apr 4 23:32:25 2013   xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx   Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013   xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx   Gox to gox error - Contact support for refund

As you can see from this abbreviated report.....they kept my funds and refuse to give them back!!!

From what I have been reading over the last 10 days of dealing with BitInstant.....a lot of peoples lives are being ruined by them.....

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit



http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

I will continue to post these links until I get a response!!!
Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

I am documenting this process!!!

It is now April 13th and BitInstant...HAS STOLEN & CONTINUES TO HOLD MY FUNDS FOR THEMSELVES!!
Yes...I have dutifully followed through with their hoops.....I emailed and left phone messages....finally someone...(NOT BITINSTANT!) told me about this forum for getting satisfaction.

After all this time, it's true I have had two emails which promised me a coupon would be sent to me via email....BUT THAT WAS ON THE 6TH OF APRIL AND I HAVE NOT RECEIVED ANYTHING YET!!!

I have been dealing with this Ursay...person since the 8th of April....I was on the April 8th list!!!

Then Ursay changed tactics on the 10th and said we all had to send him a PM, if  we wanted any help...it didn't matter what day we joined the list....FORTUNATELY...so I thought...I got my PM in right away and I got a response from Ursay.....asking me a question....which required back & forth PM's for most of the day

After hours of this.....I finally got this response:  NOW I CAN "LOOK INTO" YOUr PROBLEM!!!

Sounds promising right??  I HAVE NOT HEARD BACK FROM HIM SINCE!!!

I have sent PM's and posted here....hoping that he would honor his word but....

HE REFUSES TO RESPOND??? 

He is now "PUSHING THROUGH"  folks who have been waiting for a day!!!!  BUT CONTINUES TO TOTALLY IGNORE ME.

WHAT IS A PERSON WHO DOES NOT KEEP HIS WORD?  URSAY!!

EVERYONE PLEASE TAKE NOTE!  BITINSTANT IS A FRAUD!!

HERE IS THE PM I RECEIVED YESTERDAY FROM URSAY....PROMISING TO "LOOK INTO" MY SITUATION:

Re: You kept my money
« Sent to: man on: April 10, 2013, 05:55:31 PM »
« You have forwarded or responded to this message. »
   Reply with quoteQuote ReplyReply Remove this messageDelete
Quote from: man on April 10, 2013, 05:39:05 PM
This looks like the original MtGox code that you guys deposited into your account!!

The event log proves this!!!

If I try to plug this back into MtGox....they say that it has been used!!!

Again I say......Why would you ask this?Huh

Obviously it was used by BitInstant on:

 Thu Apr 4 23:32:25 2013   6a415bd6-f0c3-4e9f-a99f-95099e95b83f   Gox coupon deposited at BitInstant account

As per BitInstant Event Log!

Now that you've provided the info I asked for we can look into your issue.  Thanks.

NOW....I have been posting and PM'ing Ursay all day and he refuses to respond........

I mean.....support means keeping me in the loop.....no?  Why the lockout??

I want to know what has been done to correct your mistake, made on April 4th where BitInstant received my MtGox coupon and rather than finishing the transaction.....they just kept my funds?

I have open requests with you and the last I heard from you was a PM where you said you will look into it.

Why are you ignoring my requests, while answering everyone else's posts....that have not been waiting as long as I have?

Do you consider this to be professional conduct? 

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

 

AND NOW THIS GUY WON'T EVEN RESPOND TO MY REQUEST5 FOR UPDATES?  

I EVEN SENT A PM JUST ASKING FOR A SIMPLE UPDATE AND I GET NO RESPONSE???

WHY?

Here is a great example of Bias:

My problem was on April 4th and I have had absolutely no real solution in all that time!!

I go online earlier this afternoon and ask for an update and I get not even a response!!!

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
Event ID    a88d7f2a-f405-49b5-bb9e-37d1d35d946a

Where is the justice??

Another Day Without My Money

Yesterday they did the, "Send me a PM and I will get to you" trick and all I got was a, "I will take a look"
This has been going on now since the 4th of April!!

They kept my money on a MtGox Coupon and they don't give it back!!!

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
Event ID    a88d7f2a-f405-49b5-bb9e-37d1d35d946a
 
!!!!!

If you are expecting your coins after only 1 day.........you havn't read all of the posts that precede you and for many days before this, my friend!!

I have been waiting since April 4th and today I finally got a response that said, Now....we will "look into it"

That was quite a while ago and now the line has gone dead again!!!!

I think they are waiting for the next poor schmuck to put some money into their slot-machine, so they can tie it up for days....and use it to pay Paul!!

Hey Ursgay......are you on the pot or what?

Thank You.....you have just verified my statement!  You've responded to me MANY TIMES today....with a ridiculous undefined question that required my spending several hours going back & forth....where the question could have been asked the one time....clearly and answered succinctly.  Your own post verifies this!!!

FYI  The latest gambit to waste our time is this:

You now have to send a PM to Usray.....never mind what day you first got on the list.....no no no...now, if you don't send the PM.....you get no response!

And even if you do send the PM.....they will play PM tennis with you by asking crazy undefined questions that require you to answer back for further clarification.....all in a ploy to waste everyones time and keep our money.....even longer.

"The majority of the problems are from user mistakes"......I think not!

Hey Everybody!  This sending of a PM/email is just another SCAM!!! Fraud to delay!!

I sent a PM and got back a stupid idiotic 6 word question that made no sense!!!

I realize it is only an attempt to put me back into the rotation so that my situation can be delayed yet again.

And if I don't reply???  If  just run out of time for today?  Well...they just get to keep my money a little longer!!!

I have been dealing with this since the 4th of April!

I was on the 4/6 list and promised that my account would be pushed through!!!

Why are you "pushing through", manually only certain ones who entered later than me?

I demand you deal with this immediately!!!  I have already sent so many PM's that it sounds like just another scam excuse to forestall everyone.

Here is my info......it shows you took my money and did not issue a coupon......why would this take so long?

Meantime....you have been holding my money and gaining interest on it......

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
Event ID    a88d7f2a-f405-49b5-bb9e-37d1d35d946a
Fees (inclusive)    0.89%%
Amount you paid    $146.66947 USD
Amount you will receive    $145.364111717 USD
Delivery Deadline    Fri Apr 5 00:32:29 2013
Destination exchange    MtGox
Destination account    321043
Order event log
Timestamp    Event ID    Event type
Thu Apr 4 23:32:37 2013   Quote for new transaction
Thu Apr 4 23:32:29 2013   New Order
Thu Apr 4 23:32:25 2013   Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013   Gox to gox error - Contact support for refund

Here is my information again!  Could I, at least get an update on where you are with this???

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
Event ID    a88d7f2a-f405-49b5-bb9e-37d1d35d946a
Fees (inclusive)    0.89%%
Amount you paid  xxxxxx USD
Amount you will receive    $xxxxxxxxx USD
Delivery Deadline    Fri Apr 5 00:32:29 2013
Destination exchange    MtGox
Destination account    xxxxxx
Order event log
Timestamp    Event ID    Event type
Thu Apr 4 23:32:37 2013      Quote for new transaction
Thu Apr 4 23:32:29 2013      New Order
Thu Apr 4 23:32:25 2013      Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013      Gox to gox error - Contact support for refund

You said I was on the list yesterday, April 8, 2013.....still nothing

Homeland Security...Department of Defense...FBI...US Postal Service....if I mention enough of these...either Mr. Voorhees will wise up or....the powers that be should take note and bust this fraud!

Here is my order information once again!!!

Why doesn't someone send a complaint to the State Department?

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
 
Timestamp    Event ID    Event type
Thu Apr 4 23:32:37 2013    Quote for new transaction
Thu Apr 4 23:32:29 2013    a   New Order
Thu Apr 4 23:32:25 2013       Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013       Gox to gox error - Contact support for refund

Got this on the 4th and it is now 9th....where is the justice?

You must be new to the forum.... That was someone else's post who merely quoted me! I only asked a question!  Which no one answered by the way!  Does it have something to do with the fact that MtGox will no longer be issuing USD Coupons soon???