Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

am wanting to join from Mexico too

Have you looked at the Moneygram locations in Mexico at moneygram.com ?

[1715412568]

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[satinspiral]

Hey everybody I'm back to try and help with your issues as much as possible...

URSAY,
Quote ID: 6a3a04d8-9825-4773-af91-91e277b41fe6
Event ID: 2db9ed15-4b80-4515-8b77-d807a9a05be4

The transaction never completed. I have not received any Mt. Gox coupons. At this point, I just want my money returned to my Dwolla account.

[donkeybozo]

Still waiting for Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb to show up in GOX account

[soso]

739660892

Used bitinstant to fund my blockchain address and while i got an email from zipzap over an 3 hours ago it has yet to show up in my blockchain address.

Now i'm having trouble with logging into blockchain.

Price has went up 15$ since i bought. So I know i will get screwed on that. the whole system is kind of ridiculous.

Probably the last time i buy bitcoins until the system works itself out.

zip zap acct. #?

[URSAY]

Mr URSAY

I am sorry to use this thread (even though you had warned that it was going to be closed) but I have two transaction via ZIPZAP/EBANX that did not manage to be completed to my MTGOX account.

Transactions CODE N°163288 and CODE N° 163377 (EBANX) - ZipZap Account N° 294136080 and N° 258509702

The payment was made tuesday (04-09-2013) and wednesday (04-10-2013).

Can you help?

Thank you for your attention

All new support issues need to go thru...

bitinstant.com/contact

Thanks!

I tryed it already, but got no response at all, so I decided to use this channel too. Thank you for your attention once more.

Here are the questions...

I'm sorry but I have not personally dealt with this type of issue so it is best you go thru our normal support channel at bitinstant.com/contact

[URSAY]

woooop got my funds! phew

What list were you on?

I'm on the 4/6 list and nothing let

I personally did some work on your issue today and you should be getting a new Gox code soon.

[URSAY]

Hi was on the 4/9 list .What stage is my order at.

Just gave it another push! 

[URSAY]

Hey everybody I'm back to try and help with your issues as much as possible...

 Hi Ursay,

Any status updates on my issue?

Thanks

I spoke to someone today that said they were about to push thru a list of issues like yours.

[URSAY]

Paid this afternoon with cash/moneygram to bitcoin address.  ZipZap confirm came through fine right after I paid but I received nothing from bitinstant.com   7 hours later I received the email saying my order complete/ sent to exchange but they are not and have not shown up yet on blockchain or in my wallet.  

Quote ID    ede9f146-a196-4063-acd6-c9c8f75c4f2e
Event ID    83a10f94-02c9-45ef-ad94-326fc360278b

Looks like it went through ...

https://blockchain.info/address/1E4pkBTEHUneKgMsu5PPEQkXHs9guMnpTS

[heart_mons]

Paid this afternoon with cash/moneygram to bitcoin address.  ZipZap confirm came through fine right after I paid but I received nothing from bitinstant.com   7 hours later I received the email saying my order complete/ sent to exchange but they are not and have not shown up yet on blockchain or in my wallet.  

Quote ID    ede9f146-a196-4063-acd6-c9c8f75c4f2e
Event ID    83a10f94-02c9-45ef-ad94-326fc360278b

Looks like it went through ...

https://blockchain.info/address/1E4pkBTEHUneKgMsu5PPEQkXHs9guMnpTS

Thank you.  I'm confused though.  Is that the total amount I will receive even though I placed the order at 9 hours ago when the price was closer to $87.  It seems not near as high as it should be.

[URSAY]

I will try once more. I have the following directly from ZipZap:

Merchant order ID
e1ed6c25-58fe-4095-8ad1-c851ae1b1f8c

Customer account ID
280 611 609

Payment code
QKMSA54GVJ2GV22NA01275X3LX6A92

Status
Paid

Amount
300.00 USD

Now, this order id doesn't exist in Bitinstant. Why ? All I have from Bitinstant is the Quote ID 276c251e-7f80-4147-ad2c-c3242a9a8192, which has no information.

Gave your order a PUSH!

[URSAY]

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

Is there really a need for this when I just gave you a status on your support ticket and I explain that we are working on a solution to your issue?

[btc_lurker]

I will try once more. I have the following directly from ZipZap:

Merchant order ID
e1ed6c25-58fe-4095-8ad1-c851ae1b1f8c

Customer account ID
280 611 609

Payment code
QKMSA54GVJ2GV22NA01275X3LX6A92

Status
Paid

Amount
300.00 USD

Now, this order id doesn't exist in Bitinstant. Why ? All I have from Bitinstant is the Quote ID 276c251e-7f80-4147-ad2c-c3242a9a8192, which has no information.

Gave your order a PUSH!

That was quite the PUSH I was looking for! Finally the money got in, thank you for the patience

[URSAY]

Quote ID   4fc6b5ed-76b3-4040-b55d-a0d486540d8d
Event ID   09021d2d-1049-499c-827b-d5916928f6c4
Fees (inclusive)   3.99%%
Amount you paid   $170.0 USD
Amount you will receive   $163.217 USD
Destination exchange   MtGox
Destination account   376187



Loading
Order receipt

Quote ID   4fc6b5ed-76b3-4040-b55d-a0d486540d8d
Event ID   09021d2d-1049-499c-827b-d5916928f6c4
Fees (inclusive)   3.99%%
Amount you paid   $170.0 USD
Amount you will receive   $163.217 USD
Destination exchange   MtGox
Destination account   376187
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 21:34:02 2013   09021d2d-1049-499c-827b-d5916928f6c4   Quote for new transaction
Sun Apr 7 21:56:12 2013   535d9de2-8894-4df3-812b-57b5e76e58fb   New Order
Sun Apr 7 21:57:22 2013   2811d0ff-3488-46db-a44c-8289122b71f1   MTGox Order Loading


Quote for Cash transaction

Quote ID   4fc6b5ed-76b3-4040-b55d-a0d486540d8d
Event ID   09021d2d-1049-499c-827b-d5916928f6c4
Quote valid until   Sun Apr 7 22:34:02 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $170.0 USD
Amount you will receive   $163.217 USD
Expected delivery time(HH:MM:SS)   0:04:00
Guaranteed delivery time (HH:MM:SS)   1:00:00
Destination exchange   MtGox


Usray I noticed something with the destination account number some how maybe during the transmission it dropped the first 2 numbers of my account off. My account number for destination is M22376187X. Could this be the problem ? Could you please give me another manual push ?

PUSHED! 

[FYourself]

I was on the 4/6 list. Can I please get a 'push' too. OR SOMETHING? ANY SUPPORT would be appreciated. thx

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

[lowstrife]

OrderID: 75ae2a02-9115-4c65-8f6b-39d228754a41
EventID: 2935a4d1-cfbe-48cd-9101-8cf90136df47
QuoteID: 91e025f8-0700-4cbe-ba4d-6e3806b38ad2
EventSentAt: 1365812624.87
APIResponse: {'Transaction_id': u'5168a5113fa78d08313fb70a'}
FundsSent: $96.01 USD

blockchain.info confirms no bitcoins have been sent to my address. I did the exact same process a few days ago (just before the crash) and it happened almost instantly. Now it's much later on in the day and nothing?

Order confirmation is on your site, says funds are transferred.

[URSAY]

Hey everybody I'm back to try and help with your issues as much as possible...

What is the deal? I haven't received my bitcoins and its been nearly a week. That's ridiculous. Please inform me on what is needed in order to complete my transaction. I can't believe you call yourselves BitInstant... What a joke. Horrible service.

I'm sorry but I do not have you on any of my support lists.  Have you logged your issues anywhere?  The normal support channel which sends your issue to multiple support agents is...

bitinstant.com/contact

[URSAY]

Hey everybody I'm back to try and help with your issues as much as possible...

URSAY,
Quote ID: 6a3a04d8-9825-4773-af91-91e277b41fe6
Event ID: 2db9ed15-4b80-4515-8b77-d807a9a05be4

The transaction never completed. I have not received any Mt. Gox coupons. At this point, I just want my money returned to my Dwolla account.

Sent PM.  Please use quote button whenever responding.

[heart_mons]

Paid this afternoon with cash/moneygram to bitcoin address.  ZipZap confirm came through fine right after I paid but I received nothing from bitinstant.com   7 hours later I received the email saying my order complete/ sent to exchange but they are not and have not shown up yet on blockchain or in my wallet.  

Quote ID    ede9f146-a196-4063-acd6-c9c8f75c4f2e
Event ID    83a10f94-02c9-45ef-ad94-326fc360278b

Looks like it went through ...

https://blockchain.info/address/1E4pkBTEHUneKgMsu5PPEQkXHs9guMnpTS

Yeah, it came through at the current price instead of the price when I paid.  How do I fix that?   Thanks for your help!

[URSAY]

739660892

Used bitinstant to fund my blockchain address and while i got an email from zipzap over an 3 hours ago it has yet to show up in my blockchain address.

Now i'm having trouble with logging into blockchain.

Price has went up 15$ since i bought. So I know i will get screwed on that. the whole system is kind of ridiculous.

Probably the last time i buy bitcoins until the system works itself out.

zip zap acct. #?

PUSHED!