same-day shipping took about a week... hahah but I did get the miners and the usb cables are high quality ones
Good Morning, Due to the extremely high demand of of orders, there have been delays in shipping. In all cases, we try contacting the customer to let them know. We have always stood by our "We deliver in 5 day business days or we pay for your mining time Guarantee" And offer a credit typically twice the amount they would have made for the missed mining time. This is a policy Our customers have been extremely happy with, that they can not get anywhere else. Over half our orders are repeat customers  Next week we will have double the inventory, and we will be able to ship same day again! GAW Miners |
|
|
|
Why is GAW deleting so many posts? I posted a question asking why the blades aren't listed on the website anymore and it was deleted. Other people have had legitimate questions deleted.
I had a good experience with my order, but this sort of behavior is not acceptable in a vendor.
Sorry about that. Please don't take it personally. While I can not go in to detail, there was a miscommunication at Gridseed with another vendor that caused an issue on the Blade announcements. I decided to play it safe and remove all promotions and post until the misunderstanding was resolved. Its resolved, and the Blade is now here! |
|
|
|
New Gridseed Asic Blade is Here!http://www.gawminers.com/5200-kh-s-gridseed-asic-blade-miner/We get our first one batch tomorrow (4/4/14) so we will be uploading our official pictures then! We will also be posting a complete walk through if the Blade and setup guides Buy it now as there will only be a limited quantity available! We will offer also this with our free hosting! You will be online and hashing the same day!PS all existing customers get priority in the orders and free overnight shipping!
|
|
|
|
Thats true 1000 does req the voltage mod but I think at 850 they are very stable. Stock they are set to 700 I think so even the bump to 850 would be nice and I am getting zero errors @ 850 on my local miners with the fans off.
Are there some instructions for running these things? Is there a forum post or website you guys are working off of? I don't see any instructions on the GAW website. I bought 5 of the usb hashers at the end of the rush, apparently. I'm having to wait an extra two days for mine, but I did get a decent price on them and GAW did offer a small credit to my account without my asking for not delivering within the 5 days. The ordering was not smooth because of bitcoin gateway problems, but we worked it out in the end. When I called the number, someone answered who was courteous and knowledgeable. That's a big deal, I think. Here's hoping that the hardware is all good and I can get hashing quickly when it arrives. Hi, there will be a link to our site in the box. If you need any additional help we are standing by at: support@gawminers.comThanks for the business ! |
|
|
|
Hi Everyone, We have not given a proper update in a while. So here it goes! These last two weeks have been crazy. From some of the best conversations with customers that I have ever had, to running to the post office with 100 boxes ten minutes before closing, to talking to my staff at 3:00 in the morning while they fell asleep on the phone, and to receiving some of the best feedback I have ever read. It's been a fun ride so far, and it has only started. I found out today, that our competitors are actually buying misspellings of our domain names and forwarding them to their website to try and capture business and keep up with us. It made me stop and think "we are doing something right". But, after that thought passed, I realized that was only partway true. If it had not been for this community, we would be not be here today. Many companies' say that. But, I think it's true here more then ever. People here gave us a chance. And, it will be a privilege we will always need to keep earning. I think competition is the best thing for business. When business have to compete, they have to out perform. When they get complacent, customers' leave, and new companies rise up out of nowhere and make change. As our company grows, I know we can always count on you to keep us moving. To never allow us to become complacent and to never take for granted where we have come from. All I can say is "thanks again". Thanks for expecting us to do what we say we will and being patient with us when we needed to catch up. I will continue to believe we have received more than we deserve. There are so many new and exciting things coming, but I wanted to keep this update focused on just a few. Referral Program- We will be starting a referral program soon. Over 50% of our business is repeat customers. And, most of our new customers come as referrals from those customers. I have been looking for an interesting and different way of rewarding those customers. We have more details soon, but it will be new and fresh. I will also make it retroactive. So, if you have referred business to us in the past, and we can confirm the referral purchases with you, you will received 100% of the upside. Hosting Rentals- Part of the upgrade we just performed was adding four digits of hashing power . We will be offering customers the ability to buy hashing power in any configuration they want. We will even be rewarding our customers that have referred business to us with it. More on that soon. New Hardware- We are adding new hardware to our website daily, so keep visiting to see more selection of hardware. So that's about it for now. It's been a long day.....but there is still more to do. Thank you for your support! Josh-CEO |
|
|
|
Great news, we are putting the final touches on the first version of the portal UI. We need some beta testers to test for the next 24 hours. If you interested in beta testing please email: jeff@gawminers.comMore coming soon! GAW Miners |
|
|
|
Hi!
I want to clarify a few things.
When you purchase the units, they belong to you. Our company is providing the power, internet, etc.
We are not selling hashing power, rather we are selling the hardware and hosting it for you as a complimentary service. Since we do this at no cost, and sell for less this most vendors, we would not be able to also guarantee the performance of your hardware outside of the warranty window.
We know this can be confusing, and we are looking for a way to address it. To day date, 90% of the challenges we have are related to the hardware itself (not our hosting). We have actually used our own hardware to make up the difference when we have needed to.
So there is a balance we must achieve here
I would be interested to know how you guys feel we might address this challenge? Naturally, we want to make it work for you as a customer and us as a business.
Josh- CEO
I am really looking forward to having the UI as I'm sure you are to get all of us off your backs and be able to manage the pools ourselves. I understand that trying to guarantee anything other than up-time is out of your control and frankly I couldn’t even begin to figure out which of the many ever-changing numbers is my actual hash rate anyway (The one the pool reports? The overall average?). Here is what I'd like to see: - Access to an interface that would show details on working or failed gridseeds with hash rates like CGMiner.
- Intelligent support request link for a failed gridseed that we could click that would provide all the location and details to your technician to quickly find and fix the failed miner. No separate support tickets and having to look up order numbers and write messages. If a pack or a miner goes down you include a link that will tell you everything you need to find and address it.
- Warranty extension past the first two months to cover the whole year. I assume once a gridseed makes it past 60 days without failing and it is in a controlled, cooled, not-overclocked environment that you are providing, the failure rate is minimal. I also assume that it has the potential to be a frustration for us customers if a miner fails outside the 60-day warranty period and we have no way of knowing that it was kept cool, supplied with regulated voltage, not banged and what the cost is to address. Do we have to buy a new miner and will you load it into our pack? If you could offer an extended warranty for hosted miners under your control for the whole year of hosting for say $50, then give us early adopters a half-off promotion it would save all of us headaches when there are hardware failures past two months.
- Ability to add multiple pools like CGMiner for failover or switching so that we can swap between pools or if one goes out, the miners will failover.
If I want to play with higher settings and push the miners harder, I can buy and run them myself. Jamis These are very good suggestions. I am actually meeting with my technical staff later tonight and this post is coming to the meeting with me |
|
|
|
To day date, 90% of the challenges we have are related to the hardware itself (not our hosting).
To be honest I have a problem with this statement. You sold the hardware, so what difference does it make where the problem is? You actually have the benefit of being able to replace the defective hosted hardware immediately as opposed to dealing with return shipping etc. Besides, my own miners are running 24/7, and the hosted ones have been down multiple times since they went live less than a week ago. So it is becoming really hard to believe that this is 90% hardware issue. And yes, I have filed support tickets, sometimes it helps, sometimes they go unanswered, but what is really lacking is transparency. We have a great support community here, if you have technical challenges in running hosted Gridseeds I'm sure you'd find lots of help if you explained what's going on and it would reflect positively on your efforts to keep your promises. Hi, thanks for your response. Hosting hardware and replacing defected units within a few minutes of a hardware failure has a much higher cost associated with it then replacing defected hardware through the mail. We believe our customer greatly benefit from this service. This is reflected in the order volume we have received since launching As a result, we have reacted by quickly staffing up to support the demand. Within the last two weeks we have grown our staff by 500%, and that's still growing. Now that we have an idea of our growth rate, we are gaining ground. We will have an even faster response time, shipping times, and more products. We also have some exciting news coming. While I can't say too much right now, I can say here that we are now one of top 5 resellers of Gridseed hardware in the world! And there a some exciting benefits that our customer will be receiving soon as a result of this Thanks for all the feedback and support! |
|
|
|
Couple of questions but when will the UI be on-line?
With the UI will I be able to:
1.change pool's
2.set miner frequency (before you guys say no I think a rate of at LEAST 850 mhz should be allowed since the units have proven stable at speeds around 1000mhz)
3.reboot our miners
4.guaranteed hash rate of 6 mh/s per 20 pack, barring pool issues of course. 6 mh/s is the low end of what the miners can do and also the rate that they are advertised at on your site, so asking that you guarantee that rate for the hosted units is pretty fair.
5.failover pool settings
+1 Hi! I want to clarify a few things. When you purchase the units, they belong to you. Our company is providing the power, internet, etc. We are not selling hashing power, rather we are selling the hardware and hosting it for you as a complimentary service. Since we do this at no cost, and sell for less this most vendors, we would not be able to also guarantee the performance of your hardware outside of the warranty window. We know this can be confusing, and we are looking for a way to address it. To day date, 90% of the challenges we have are related to the hardware itself (not our hosting). We have actually used our own hardware to make up the difference when we have needed to. So there is a balance we must achieve here I would be interested to know how you guys feel we might address this challenge? Naturally, we want to make it work for you as a customer and us as a business. Josh- CEO |
|
|
|
Had a ticket open with GAW, not sure what the credentials are for the stock Pi image provided... I can SSH in but not login, and it doesn't seem to be running any web server. I ended up using a modified Hashra image for now on another SD card. Atari and his team have been working hard on the Pi's. Let me know how you like it and how well it goes. Pleasantly surprised - my order came with RaspPis intead of the Wiibox!
Hi sorry you were not able to get in. Please feel free to contact me directly and I will make sure you get the help you need josh@gaw.comJosh CEO GAW Miners |
|
|
|
I'm just stopping in this thread to wish GAW Miners cheers and hope all is well. Later, guys.
~Bruno Kucinskas
Good to hear from you old friend |
|
|
|
April 1st is near.. Double our power for 7 days?
Unfortunately, we are going to postpone to the 15th. We will have more staff and will be better able to support the promotion properly. But dont worry, it just means time to buy more gear so you can have even more profits to double |
|
|
|
Can we start a referral program? I may have a few people I want to direct to buying from you I was thinking about that today. Would it be neat if you also got paid for the hashing time of the person you refereed for a day? Would that be interesting? |
|
|
|
So we have another promo! This one is exciting! For limited time, when you order 5 miners or more, we will take $20 OFF EVERY Miner you order! No limit! And FREE shipping! Code: 5MORENot sure how long we will keep this one, so better hurry is this suppose to work on the 3300/6600+ kits as well? Try two 10 packs then the code: 10more I can't get that to work...... 10more is a no go for me try: 20pack nope still nothing Hi, I just tried it and confirmed it's working. Add two full 10 packs and apply the coupon code: 20pack If it continues to give you trouble, please contact us directly and we will take care of it for you |
|
|
|
So we have another promo! This one is exciting! For limited time, when you order 5 miners or more, we will take $20 OFF EVERY Miner you order! No limit! And FREE shipping! Code: 5MORENot sure how long we will keep this one, so better hurry is this suppose to work on the 3300/6600+ kits as well? Try two 10 packs then the code: 10more I can't get that to work...... 10more is a no go for me try: 20pack |
|
|
|
So we have another promo! This one is exciting! For limited time, when you order 5 miners or more, we will take $20 OFF EVERY Miner you order! No limit! And FREE shipping! Code: 5MORENot sure how long we will keep this one, so better hurry is this suppose to work on the 3300/6600+ kits as well? Try two 10 packs then the code: 10more |
|
|
|
So we have another promo! This one is exciting! For limited time, when you order 5 miners or more, we will take $20 of of every single miner you order! No limit! And free shipping! Code: 5MORE Not sure how long we will keep this one, so better hurry I placed my order(1202) on Wednesday and it still haven't been shipped yet. Tracking # was provided but not one wants to take it to the post office! So far i've been disappointed with the slow service, I expected same day shipping as stated in item title. Hi, we had an issue with USPS this week. They lost a number of the packages we sent out. Yours has already been replaced and shipped, and will be well within the free ground 5 day window. Unfortunately, we can not control what USPS does. Rather then wait until they found them, we just shipped out replacement orders at our own cost. Thank you for your inquiry and please feel free to email us info@gawminers.com. We have a team monitoring the tickets that come in and we will be able to better assist you. Thank you! |
|
|
|
Thanks for the support everyone |
|
|
|
So we have another promo! This one is exciting! For limited time, when you order 5 miners or more, we will take $20 OFF EVERY Miner you order! No limit! And FREE shipping! Code: 5MORENot sure how long we will keep this one, so better hurry |
|
|
|
Notice: GAW Miners Public Response to: For Sale FREE: The TRUTH about GAW Miners! https://bitcointalk.org/index.php?topic=543277.0Mar. 28, 2014We think users can read through the post above and come to their own conclusion about what is actually happening here. But, we will generally respond: To be clear, there has never been a time we have compensated a customer or forum member to "cover a misstep" or a "bribe". As we are new to this business there have been rare occasions we were not able to meet the overwhelming demand we have received. If you read the post above, you will see we have been open about those times. In those handful of occasions, we have made the decision to compensate customers for: down time and delays in shipping. In short, we have compensated a customer when we have dropped the ball or fell short. We believe this is a practice all companies should adopt. We have also offered to provide products for review, so folks could get a feel of the services we are offering and provide feedback. We have set the bar high and we like to be challenged to do better and go further. We believe providing review products is one good way of doing this. This is exactly what we offered the user above. An opportunity to review our services, before they came to a conclusion without being a customer. We also stated that they had a right to write whatever they felt the results of the review were. Quoted from above Gaw: "Cool, I will have it set up, please remove the post you have as to give it a proper review. Naturally, you would post whatever you want once the review period is over." Unfortunately, the user then made demands (one week of free hosting, 42,000+ KH/s for 48 hours free) that we did not think were reasonable review requirements. We decided not to meet those demands, but instead, continued to offer our original review period. The user was not happy with that, then threatened to write this post if we did not comply with their demands. All of this is outlined in what the user posted above. We have worked hard to earn the reputation of supporting our customers, great shipping times, and great prices. This is reflected in both our threads (both moderated and unmoderated): https://bitcointalk.org/index.php?topic=529093.0https://bitcointalk.org/index.php?topic=520191.0Thank you for your support and time. Despite these setbacks, we will continue to exceed your expectations. GAW Miners
|
|
|
|
|
Show Posts
