Sorry for asking again but your answer i can take it for joke and for real also... So better know for sure what you mean  You mean if i put inside 10 BTC i can withdraw all in cash from ATM?? there is no daily limit or something ? i never heard a card working like that... It's all in help, mate: https://help.wirexapp.com/hc/en-us/articles/207870815-Wirex-card-limits#verifiedIf your card is verified, you can withdraw up to 2.000 euros per day (1.000 euros per transaction) - subject to the actual bank's ATM allowing such amounts. And there is no lifetime limit |
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i'm having a question regarding the cards limit on withdrawal for Greece. There is a limit every week on the money you can withdraw from ATM.
With this card applies the same? Or you can withdraw as many as you have available?
not from our side. have you checked with the bank operating the ATM? |
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E=coin/Wirex really need to get this loading/tranfer issue sorted out properly and for good. It totally defeats the purpose of a card if you cant be sure things are going to work as they should when you need to use it!!
I checked my email just now, they assigned me a representative 6 hours ago to the ticket I made. Guess what? My 0.17 btc still Pending  can I have your support ticket number and/or registered e-mail, please? I've posted it in the previous page, sent you pm just now as well. Hopefully you will fix the transaction for pending for so many days.  that was neither your e-mail, nor the ticket number. Managed to identify the transaction, but you clearly haven't made it easy.. Will have support check it and revert... |
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Хорошо, тогда вы как человек, более глубоко разбирающийся в банковских платежах, подскажите мне пожалуйста! К кому обращаться, если фактическая комиссия за снятие денег в банкомате списалась в размере 13.3% от суммы снятия?
Ситуация такая. Карта евро, снятие происходило сегодня в Турции в размере 2000 лир. Было списано 547.37 Евро + 2.25евро ваша комиссия.
На сегодняшний день 547.37 евро по любому мониторингу курсов это 2266 лир.
Получается комиссия за снятие 266 лир с суммы 2000. Я встречался с комиссией от 1.5 до 3%,но не 13.3%.
Что по вашему мнению это может быть и к кому обращаться?
не должно такого быть, что-то не то.. Либо курс поменялся между моментами, когда вы снимали и проверяли, либо какая-то ошибка. 2.25 евро - комиссия не наша, мы ничего не берем с ваших расходных операций, это комиссии мастеркард и банка-эмитента. При снятии в валюте, отличной от валюты карты, комиссия выше, чем в в валюте карты (ATM transaction international). Комиссия мастеркард за конвертацию валюты должна быть 3% от официального курса мастеркард (не уверен, с какими источниками курсов вы сравнивали). Если это не отвечает на вопрос, просьба написать в support@wirexapp.com с зарегистрированного емэйла с указанием всех деталей транзакции - если действительно есть проблема, будем разбираться. |
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load stuck pending again, pls fix # 1699458 @zebedee23@me.com
should be fixed, please, check the reply from support |
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Hi, as I understood you are changing your website on https://wirexapp.com. What is recommended to register on the old site or new? If I'm interested in virtual unverified card - can I receive funds on my card from the 3rd party (other wallet from other person who wants to transfer money on this card) without problem and without verification? I couldn't find information about this. Also if the transfer is in rubles the card will exchange it on internal rate or it is preferred to send money in the same currency as the card? Thanks replied to your PM. In short, only BTC card loads are allowed for unverified cards these days - since our bank changed the rules a few months ago |
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E=coin/Wirex really need to get this loading/tranfer issue sorted out properly and for good. It totally defeats the purpose of a card if you cant be sure things are going to work as they should when you need to use it!!
I checked my email just now, they assigned me a representative 6 hours ago to the ticket I made. Guess what? My 0.17 btc still Pending can I have your support ticket number and/or registered e-mail, please? |
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Cannot get money of my card please check. Have made a support email, 48483
please, reply to support answering the latest e-mail from them with the clarification question |
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Пришлось специально зарегистрироваться на данном форуме, надеюсь хоть здесь перестанут игнорировать и можно будет услышать разъяснения по поводу куда пропали мои средства.
В целом работа e-coin.io меня устраивала до 23 числа. ( К этому времени по карте было снято не менее 10000 евро).
23 января пополнил кошелек на 1btc, сделал трансфер на карту, биткоины списались. А на карте ничего не появилось. По тикетам уже третий день игнорирование.
В истории аккаунта отображается только пополнение на 1btc,а куда далее они ушли с баланса- не известно.
Все это наводит на мысли,что компания готовится к скаму. Хочу в этом ошибаться и прошу быстрее решить мою проблему.
# 1689470
01/23/2017 11:00 AM
Deposit Success BTC+1.000000
P.S. Проблему сразу решили. Слава форумам!
проблему просто решили, форумы ни при чем - мы же не можем увидеть тут, кто вы есть, и идентифицировать аккаунт иногда саппорт бывает перегружен и отвечает медленнее, чем хотелось бы. Но это никак не повод "наводить на мысли". Слишком давно компания уже на рынке, и слишком большие планы, чтобы "готовиться" к такой ерунде. В случаях задержек, пишите здесь или в личку, но надеюсь, и без этого все будет решаться быстро |
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ATM Transaction Domestic $ 2,50 € 2,25 £ 1,75
ATM Transaction International $ 3,50 € 2,75 £ 2,25
I know this only applies to physical cards. What is considered domestic and what international atm transacation?
Domestic = same currency as the card International = different currency than card's So if you are withdrawing money on an international atm you pay higher fee + conversion fee 3%? yes. So, it is not optimal to withdraw small amounts in a foreign currency. These are the bank's and MasterCards's charges - nothing we can do about it unfortunately.. |
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ATM Transaction Domestic $ 2,50 € 2,25 £ 1,75
ATM Transaction International $ 3,50 € 2,75 £ 2,25
I know this only applies to physical cards. What is considered domestic and what international atm transacation?
Domestic = same currency as the card International = different currency than card's exactly so. It's not about the ATM's country but about the ATM's currency |
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Can't generate a bitcoin address, can I use an old address that I generated last night @gosha? Should card loading work as usual ? Edit: card loading stuck again, this always happens to me when i need it the most  please have a look at ticket id 47707, operation timed out again... Edit2: card loading went through, so that part is fixed but i still have a pending deposit which should be confirmed tx id: 1696543 if you could look into that Edit3: All has been fixed in the end, support replied decently fast. Thanks thank you for the confirmation. If ever you can't generate an address, you can use an earlier generated one |
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Can we get any estimated date of when we should expect WirexApp website to be fully functional and also the card-to-card feature ?? It's being months since It got first announced but I see nothing
indeed, it's proving more difficult and time consuming, as it is not only about the card-to-card feature - many other things are planned and keep popping up as we move forward, including much more detailed ledger, account statements, multi-language support, etc. Unfortunately, don't have a definite ETA yet, will keep you posted on the news.. Meanwhile, the mobile app is upgraded and updated on regular basis, so, it contains all the latest features we are implementing |
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Sorry for the inconvenience. Please send us your support ticket number so I can track the issue with support
I think wirex/e-coin is not that fully functional in resolving problem, i already submitted my document but still for a long time not resolve. what is your support ticket number or registered e-mail, mate? can't check your account without these details! Registered E-mail : nayagna31@gmail.comTicket ref. : Request #40545 Buy Failed - Ref a7ba6d658e024433bbc2719d24b71b4f still waiting for the reply from the bank - have sent them another chaser today... |
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Card load is pending , # 1686439 , please load!!!! email is zebedee23@me.comedit: fixed indeed, fixed, thank you for confirming |
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Hi, Another buy order is still pending even though the amount has been deducted from my card, can you check it? And there are some additional bitcoins in my account, most likely a duplicated buy order. email: jlhen@email.comThanks will be resolved today. please, send requests to support@wirexapp.com, when you have issues, this forum is not the #1 channel for that kind of things |
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Problems transferring btc out today, always on the weekends should not be the case. What's your registered e-mail / support ticket number? |
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Sorry for the inconvenience. Please send us your support ticket number so I can track the issue with support
I think wirex/e-coin is not that fully functional in resolving problem, i already submitted my document but still for a long time not resolve. what is your support ticket number or registered e-mail, mate? can't check your account without these details! |
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does this work for uk market?
yes, it does |
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I ordered a e-coin.io card via dhl on January 4th and still i havent received the tracking number or debit card, sent few emails to support and no reply also. please check, i have pm'ed my email id.
Thanks and Best Regards
your case was resolved long time ago, right? please, update here, too. Everyone is happy and quick to post negative comments but forgets to when things are solved |
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