Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money

[viziano]

Ordered the card via DHL on Wendesday and it will come today.
Really fast shipping,thank you!

Also,1 question...Is it allowed to have more accounts/cards from the same household?
I want to make accounts for my mom and sis,so I can easily give them BTC.

[1714844393]

1714844393

[1714844393]

1714844393

[gosha@e-coin]

Ordered the card via DHL on Wendesday and it will come today.
Really fast shipping,thank you!

Also,1 question...Is it allowed to have more accounts/cards from the same household?
I want to make accounts for my mom and sis,so I can easily give them BTC.

yes, it is possible. It may not be a straightforward process to verify their accounts in case all the bills for the address are in your name, but hopefully your mother and sister could provide some alternative documents for address proof. Or, if you don't expect them to be reaching the limits for unverified accounts, can do without verification

[gosha@e-coin]

Helloo I have had a good service so far with wirex card but today i tried to move money from my wirex bitcoin wallet to my wirex debit card and it said the confirmation that it went through, then i received an email saying my withdrawal has failed i should contact customer services. But i looked back in my wirex bitcoin wallet and the money is not there either.. so its not on my card and not in my wallet where has my money disappeared to?
 I tried to load £331,

I emailed you but i haven't had any response just an auto message

Please to be sorted asap

Can a wirex team member contact me regarding this matter

Thank you

JAy


This is the email i got below

----
Dear Customer,

There was an issue with your Withdraw, please contact support, quoting REF:ed618e8a8f1343b5bb6e13f94f11d4d7

Error: You don't have enough funds on the account for this operation

Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.

Kind Regards,
E-Coin Team
----


Please i need this sorted i have sent you a private message

replied in PM - waiting for your registered e-mail address and/or support ticket number

[bdy]

Hello, I got the exact same problem. I tried to load my card with 1.26 btc, I got an e-mail saying the withdraw failed, I opened a support ticket with the ref. number I got but nobody replied.

I need the money asap so maybe someone can help me!

[gosha@e-coin]

Hello, I got the exact same problem. I tried to load my card with 1.26 btc, I got an e-mail saying the withdraw failed, I opened a support ticket with the ref. number I got but nobody replied.

I need the money asap so maybe someone can help me!

it's been resolved, right?

[jayminho]

i got two problems

#1 - card limit.

i tried to load $700 into my card today. it said "not allowed, exceeds limit" , i thought there was no limit. so.. there is a limit, right ? how much can i load the card with? 

#2 - card getting declined

i am able to use the card to withdraw money from ATM, however, everytime i try using the card (swiping or inserting chip) it gets declined. why that ?

thanks

[gosha@e-coin]

i got two problems

#1 - card limit.

i tried to load $700 into my card today. it said "not allowed, exceeds limit" , i thought there was no limit. so.. there is a limit, right ? how much can i load the card with? 

#2 - card getting declined

i am able to use the card to withdraw money from ATM, however, everytime i try using the card (swiping or inserting chip) it gets declined. why that ?

thanks

can't answer these questions without looking into your account. Have you contacted support@wirexapp.com?

Please, provide your registered e-mail address and/or support ticket number

[flying_leaf]

I've created an account here now, because it seems to be the only way to get in touch with you!  

Issue #1: "Verification Status: Verifying" - for over 3(!!!) months now
Support request number: xxxxx
Answered: no (send on Dec 30)

Issue #2: Transfer failed, I'm not able to get BTC out of my Wirex wallet to another wallet
Support request number: not available (because if I send 2 open requests, it get merged together and I have to wait days again for an answer. I know that delay tactics)
Answered see above

Issue #3: Load EUR debit card not possible.Todays morning I wanted to load my card, but theres was a notification on top which said: The EUR card loading service is temporary unavailable. We will resume the service at 6pm GMT. Please accept our apologies for the inconvenience. I've waited the whole day and now it's 6:45. Look what it shows me:
https://i.sli.mg/A5pbBl.png

I was always happy with Wirex (before branded as e-coin), but the current situation is not acceptable. If you not get to manage to change something, I'll go to one of the many competitors. You're not alone anymore, but you behave like you have the monopole on this. Unbelievable.

Edit: all problems solved

[gosha@e-coin]

I've created an account here now, because it seems to be the only way to get in touch with you!  

Issue #1: "Verification Status: Verifying" - for over 3(!!!) months now
Support request number: 36528
Answered: no (send on Dec 30)

Issue #2: Transfer failed, I'm not able to get BTC out of my Wirex wallet to another wallet
Support request number: not available (because if I send 2 open requests, it get merged together and I have to wait days again for an answer. I know that delay tactics)
Answered see above

Issue #3: Load EUR debit card not possible. Todays morning I wanted to load my card, but theres was a notification on top which said: The EUR card loading service is temporary unavailable. We will resume the service at 6pm GMT. Please accept our apologies for the inconvenience. I've waited the whole day and now it's 6:45. Look what it shows me:


I was always happy with Wirex (before branded as e-coin), but the current situation is not acceptable. If you not get to manage to change something, I'll go to one of the many competitors. You're not alone anymore, but you behave like you have the monopole on this. Unbelievable.

Edit: Issue #2 seems to be resolved, I managed to get funds out of wirex with another try.

#1 - will have it checked

#2 - thank you, noted

#3 - will be up and running tomorrow

[alphateam]

Hi, im verified
how can you explain, when i have no btc on my account the limit is 2500 and when i add one, the limit is set to 250?
2 days ago i can topup 2500 and yesterday i deposit 1 btc and cant topup more than 250 Again
Whats wrong now

[flying_leaf]

I've created an account here now, because it seems to be the only way to get in touch with you!  

Issue #1: "Verification Status: Verifying" - for over 3(!!!) months now
Support request number: 36528
Answered: no (send on Dec 30)

Issue #2: Transfer failed, I'm not able to get BTC out of my Wirex wallet to another wallet
Support request number: not available (because if I send 2 open requests, it get merged together and I have to wait days again for an answer. I know that delay tactics)
Answered see above

Issue #3: Load EUR debit card not possible. Todays morning I wanted to load my card, but theres was a notification on top which said: The EUR card loading service is temporary unavailable. We will resume the service at 6pm GMT. Please accept our apologies for the inconvenience. I've waited the whole day and now it's 6:45. Look what it shows me:
https://i.sli.mg/A5pbBl.png

I was always happy with Wirex (before branded as e-coin), but the current situation is not acceptable. If you not get to manage to change something, I'll go to one of the many competitors. You're not alone anymore, but you behave like you have the monopole on this. Unbelievable.

Edit: Issue #2 seems to be resolved, I managed to get funds out of wirex with another try.

#1 - will have it checked

#2 - thank you, noted

#3 - will be up and running tomorrow

The customer service finally answered me, sorry for my emotional poste - there was just alot of things in the past days which made me angry. Thank you and keep up the good work!

[gosha@e-coin]

The customer service finally answered me, sorry for my emotional poste - there was just alot of things in the past days which made me angry. Thank you and keep up the good work!

thank you for confirming

[Wirex]

Hi, im verified
how can you explain, when i have no btc on my account the limit is 2500 and when i add one, the limit is set to 250?
2 days ago i can topup 2500 and yesterday i deposit 1 btc and cant topup more than 250 Again
Whats wrong now

The limits were lowered due to the hight demand on the Holidays. I'm sorry for the inconvenience, right now they are back to normal. Please try again your transaction

[Wirex]

There's a new version of Wirex Mobile App, and It is the Most User-Friendly version yet for Android and iOS!

https://wirexapp.com/blog/wirex-app-v-1-7/



You can download it from these links: Android | iOS

Here’s what we included in the upgrade:

• More languages!
• Easier to register and order Wirex cards
• Monthly account statements

Come now and download this new baby and star the 2017 by living in the Future of Money!

[FilipZ]

Hi, im verified
how can you explain, when i have no btc on my account the limit is 2500 and when i add one, the limit is set to 250?
2 days ago i can topup 2500 and yesterday i deposit 1 btc and cant topup more than 250 Again
Whats wrong now

The limits were lowered due to the hight demand on the Holidays. I'm sorry for the inconvenience, right now they are back to normal. Please try again your transaction

wtf is relationship between demand and limits!

[ptiper21]

Hi, im verified
how can you explain, when i have no btc on my account the limit is 2500 and when i add one, the limit is set to 250?
2 days ago i can topup 2500 and yesterday i deposit 1 btc and cant topup more than 250 Again
Whats wrong now

The limits were lowered due to the hight demand on the Holidays. I'm sorry for the inconvenience, right now they are back to normal. Please try again your transaction

wtf is relationship between demand and limits!

They didn't have money to pay for their customers !!! 

[vashpj]

Hello Sir/Ma'am,

I have a problem with my account, i already submitted a ticket but no reply. i hope that you will response me here, it says that my account was blocked by the bank. my problem is i have around 56 USD in my VCC but how can i use it if it is already blocked.
Hopping for your quick response. Thank you.

[Addisonbt]

Hello Sir/Ma'am,

I have a problem with my account, i already submitted a ticket but no reply. i hope that you will response me here, it says that my account was blocked by the bank. my problem is i have around 56 USD in my VCC but how can i use it if it is already blocked.
Hopping for your quick response. Thank you.

they have a problem, definitely

[PlotTwisted]

I ordered a e-coin.io card via dhl on January 4th and still i havent received the tracking number or debit card, sent few emails to support and no reply also. please check, i have pm'ed my email id.

Thanks and Best Regards

[vashpj]

Still not yet resolve